Truck wasn't cleaned when picking up. I cleaned it up myself. The man was busy. Very kind. When drop off location. Uhaul compensation for extra mileage along with peace of mind. Was greatly appreciated. To take truck to new location. Will always recommend Uhaul. For their kindness an prompt service.CRISTIE H.
Customer Reviews for Empire Food Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.GORDON H.
Great staff. Very friendly.GIBRAN P.
The location was poorly run. They tried to get me to leave the truck without a receipt. I really protesting. They also charge me for being an hour and a half late to the return after speaking with Corporate and was told there is a grace period. There was no one at Empire food Mart to answer my questions. Now whether Corporate was wrong or they are wrong I'm not sure how to resolve this but I feel I was unjustly charge for an hour and a half. Would not recommend this drop off to anyone.JAMES C.
El cliente no dejó un comentario.Ana P.
they didnt have a clue of what to do or how to do it. No record of my contract prior to pick up. They just handed me the key on pick up . no ID, no paperwork. I later found it was listed as CANCELED.. I called Gainesville later and got it listed. This place is in SERIUOS NEED OF TRAINING !!!!!Larry S.
The U-Haul itself was perfect. But reserving a pickup time at 6 pm and having them tell me the person with the keys left at 5 so I'd have to come pick it up at 6 am the next day, then getting there at six and the owner not getting there until 8:30, and telling me that because I had it reserved for 6 pm there was nothing he could do. Through some negotiation I managed to explain he was supposed to give me the keys yesterday. I went to drop it off and they told me they couldn't do the paperwork so I'd just have to leave it there. They charged me for two days and I had it for less than 8 hours. I will not go back to that location.Andrew A.