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BRITT B
Customer Reviews for Empire Construction Operations LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It is on one lane gravel road with a small sign on the ground on the left side of the lane. Looked like a private driveway to a gated house on the other side of the pasture where we left the trailer. The only reason we left it there was because there was another U-Haul trailer there. Saw no other U-Haul equipment or signs or night lights. We were there after hours so we didn't meet any personnel.
SHARRY G3 stars because i traveled a total of 5 miles and was charged for 2 gallons of gas. The 15' get 10 miles a gallon, so I didn't even use a gallon. That's just scummy
RYAN DHad a terrible time finding the location of the drop off and then the business was closed at lot locked up so called back to SC and was instructed to leave trailer and take pictures of drop off which we did. I am not responsible if missing.
Thomas WNeeds a much bigger sign for people to find location.
Anthony AOnly reason I gave "Average" rating to this location is a) Nobody answered my phone calls as I called at least 10 times and b) nobody was there even during the business hours (around 12:30pm to 1:30pm) when I went to drop off the u-Haul.
RANPAL RGreat customer service at this location.
CHARLES DVery friendly staff and easy to drop off at this location as well!
ADAM GIt was a bit difficult to see the driveway entrance and better signage would help.
Jerome WGreat location and people. Way above expectations!
Steven VThe lady receiving the U-Haul was great and kind. Pleasing to do business with
MARK HI have always rented a Uhaul when I needed it, and I was always well informed about all the expenses. But this time I was taken by surprise. The attendant treated me very well, she was a sweet person, but she didn't tell me about extra fees and additional charges. I was expecting to pay around R$40.00 to rent for just 2 HOURS, and I ended up paying R$130.00.
ORLANDO MThe customer service representative at the location was very professional and expedited my rental to be in and out very quickly. She was very polite and pleasant
BRADLEY DClosed when I dropped off equipment. The place is okay...just looks like someone's land with a commercial trailer on it. Great location and easy in and out.
JEFFREY FJust dropped off truck outside. Person was very nice. Was don very quickly. We never went into this location.
GILBERT SAll went smooth , vehicle clean inside, outsife not so much but didn’t matter All worked fine Helpdesk was super awesome every time!!
SILVIA RThe staff was helpful, friendly and easy to work with. I would rent from her again.
GREGORY FThank you Kari Nash.
ROY RJust dropped off vehicle after hours. Not much to report.
Scott MNothing everything wasexelent service
CESAR BThey were NOT friendly at all, it was just business, and I'm BIG on great customer service
Mary CServicio al cliente de excelencia. Easy rental and return. They really helped our move go smoothly.
Kimberly Gchairs.
ANDREW Msmoothest rental process that I have had in a long time!
Anthony CTrailer was dirty inside and had a vibration that was reported to the drop off location
Scott TVery friendly and helpful
jill sGreat customer service!! Thanks for all your help!!!
Martin HI was charged for fuel even though I returned it at the same level received. The back end needs to be cleaned out.
Kurtis BThe drop off location was excellent
Gene BGreat experience
KAREN Bnone
roger uFirst time pulling with this vehicle. It was a good experience and will try to go a little faster next time.
Humberto VIndicate where a vehicle is damaged before handing over the keys.
William SThey had the equipment that I needed, and the staff was friendly and helpful.
Howard HKari is the greatest of help every time I rent from here!
CHRISTOPHER GVery helpful, answered all my questions about my dropoff. Would highly recommend this location again.
Charlie MThe location and experience with the personnel was good. The 26' truck we picked up had a major flaw with the driver side mirror that, had I had time, would have caused me not to accept it. The mirror was held in position with 'zip ties' to try to keep it from moving while driving. It did not work and while driving down the road the mirror would get out of adjustment making it useless and dangerous by not having the correct adjustment. I was finally able to tighten the zip ties enough for the mirror to maintain it's adjustment to complete the trip safely.
James JFast friendly and efficient.
JAMES Cno contact at this location
Tara BExtraordinario servicio al cliente
Tonya TAwesome customer service!!
Robert CEverything is good
RAUL EAll is good!!
Ed HThe service was good. The equipment was definitely used. The truck came 1/4 full and had a severe alignment issue. Also this location pull out to the main is not safe. Especially when pulling a trailer
Daniel G