The trailer was full of trash. I had to help attendant unload heavy items from it. They charged me for 4 days rental plus 4 days insurance after I returned it the same day. Went to location to try to clear up. They never took care it after acknowledging their error. I contacted U-Haul Corporate in Orlando. A supervisor later contacted me and refunded the charges for the three extra days rental and insurance.Peter C.
Customer Reviews for Emotorcars Of Florida
(U-Haul Neighborhood Dealer)
Holly Hill, FL 32117
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 10 a. m. - 6 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Colette G.
El cliente no dejó un comentario.Roxanna M.
The first person I dealt was not to helpful and I did not feel confident handing over the keys to him. After pressing him for details on the check in process, he got someone else that did seem to understand the check in process.ross P.
El cliente no dejó un comentario.steven P.
When I attempted to return the trailer I was told they could not take it because it was too large. I was provided a phone number of another location. When I called the number I was advised there was a 60 minute wait. The phone was never answered. I had to check around to find a location myself.Kenneth W.
Had to go through a few trailers until there was one that did not have other random stuff in it. Finally, found one that (even though was not clean) didn't have any other random stuff in it. Trailer functioned okay, no issues there. Not the best affiliate.Tim S.
No next time. Truck had no door lock. Door wouldn't close. I had to hold door closed while driving to change truck. Filled up tank and it started leaking everywhere. Still waiting on a call for gas creditMayra G.
El cliente no dejó un comentario.Michael J.
El cliente no dejó un comentario.Larry H.
El cliente no dejó un comentario.Morrell E.
Place was a mess! No one there to drop off to. Lady said just to leave the keys and when the owner comes back, he'll check it in.David C.
El cliente no dejó un comentario.Kerrie B.
El cliente no dejó un comentario.Scott H.
I will recommend all my friends to Jeff.FRANKLIN R.
El cliente no dejó un comentario.JAMES D.
El cliente no dejó un comentario.Michael V.
The guy that took my return was really nice, but apparently not very good at his job. Either that or he's a total scammer. My truck was due for return at 10 am on Sunday. I returned it Saturday around 4 pm (18 hours early). On Monday I get an email from Uhaul charging me for 2 extra days. The receipt says that I returned the truck Monday at 11:08 am. Not quite sure how I could have done that while I was working 45 minutes away. Currently disputing the charges with Uhaul.Matthew B.
El cliente no dejó un comentario.JAMES D.
El cliente no dejó un comentario.GARRY P.
El cliente no dejó un comentario.Jim S.
El cliente no dejó un comentario.Lynne M.
Best U-haul experience I've ever hadâ€¦not joking. Easy and smooth check out and check in, very friendly staff. Will go here the next time I need to move.Seth S.
I will be renting from them again. Equipment was ready, and in good shape when I arrived. Check out and in took only minuteslyn C.
Manager was very nice and helped get 26 footer out from a really tight spot. Offered to stay later than closing for our return. Would have liked the cargo area to have been swept out.Carl G.
Place and management/owner were excellent. The only complaint I have is again and as always with Uhaul main office and systems. You give a drop off location with instructions that it's any hour self drop off with the links sent or the apps and this particular yard is a locked gated yard. This caused me delays , phone calls waiting and confusion and nearly late for work with the plan I made. While I was told later on phone call that I can leave it outside the gate, there was no way as a responsible customer that I was gonna do that without calling and being told I could. My complaint is with Uhaul, not this yard or manager.. .. he got the call and came down early at 8 AM when they don't open til 10. Still don't see why I couldn't drop it at one of three yards in Bunnel which is in the county and vicinity of my destination.JOSEPH A.
Worse UHaul experience I have ever had. The employee basically showed me where the trailer was and I did the rest. No receipt, no return destination picked, no damage assessment and I hadn't even paid. They didn't even know I was coming and no one answered their phone for two days. UHaul should visit this site!!James K.
El cliente no dejó un comentario.Vicki O.
I dropped the trailer off at 12pm on 7/24. The employee made a copy of my agreement and said he couldn't give me a receipt because he had to get someone else to close the ticket and they weren't there. The ticket got closed at 6:19pm. This caused me to get billed for an extra day. I'm trying to get a refund. Pretty unprofessional.JAMES M.
The truck was dirty inside, smelled like smoke and had cigarette ashes in it. Clean the truck before renting it out again.Meghan L.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.LYNN G.
El cliente no dejó un comentario.JEFF P.
El cliente no dejó un comentario.Thomas H.
super easy, great folks to work withRobert G.
Beth was extremely helpful very professional and I will rent all my equipment from him from now on. Excellent service and experience I will recommend them to all my friends. Thank you Jeff excellent jobSAM C.
The trailer had a flat tire, and the other 3 tires were below half. I filled them with air, and the flat one had an audible leak. That tire was also in terrible condition. The trailer itself was filled with broken glass and what looked like a ceramic of some sort.Leonard S.
Quoted me wrong price and I was overcharged as a result. 140 for less than a 25 mile trip and 2 day renting period is unexcusable. I was told 20 dollars a day, 99 cent a mile. 20 + 20+ 25 = 65. I left the tank with slightly more than I started with and they still over charged me. I have an fpl bill coming off of my card tonight and now the payment isnt going to go through and our power will be shut off. Now my uncle whos in an oxygen tank will have to worry until I figure this out. Sounds like a possible lawsuit all over 140 dollars.GAGE B.
El cliente no dejó un comentario.Thomas T.
Equipment was faulty and the staff were not attentive to the needs. Not a good experience.Allen G.
El cliente no dejó un comentario.Scott G.
There was no one there during business hours for me to return it. I went back three times and finally left it outside by their gate. Phone calls do not get returned eitherRobert G.
El cliente no dejó un comentario.Edgard V.
Door on the trailer did not work properly. One roller on passenger side would hang up from time to time.William P.
El cliente no dejó un comentario.Andrue N.
The man at the desk said â€œthis is t what I usually do and I don't really know what I'm doingâ€. The mileage was Wrong on the truck and truck called after about two miles of driving, a link was sent to me to enter correct mileage and gas tank bc that was wrong too!! However, when I dropped off the truck they did not fix the incorrect mileage and charged me EXTRA MILEAGE!! The mileage when I picked up the truck was 93686 and they entered 93625 and charged me extra. Also the tank registered less than 1/2 tank and it was reported to have 7/8! I told all of these things but apparently it didn't matter because it wasn't validated at drop off and btw, I left more gas in the truck than the way I received it. Lastly, I am a 54 year old woman and reserved a hand truck which this nasty pick up place said they did not have a hand truck nor could they tell me where else I could get one...really made my move miserable. The whole experience was miserable and messed up.Christy D.
El cliente no dejó un comentario.Anthony W.
My original pick up location that I scheduled was for U-Haul Moving & Storage of Daytona Beach. At the last minute, U-Haul changed my pick up location to Emotorcars of Florida in Holly Hill. This location was decrepit and uninviting. My rental truck was littered with paper and tissues, sand was on the floor and the main cab smelled like piss. The gas tank was also just under the 3/4 full level. Furthermore, the owner of Emotorcars was very unhelpful when it came to my rental equipment. He rushed me and made me feel like an unvalued customer when I asked about the rental equipment that I had already purchased, but was not ready for me in the truck or at this pick up location. I had to go out of my way to the original pick up location I had reserved the truck at to get the rental equipment that I had purchased (and it also looked like there was several trucks available for rent, which made the process of having to pick up my rental truck at another location that much more frustrating). Finally, I filled the gas tank to over 1/2 tank upon my return (which was a day early and under mileage) and was still charged another $20+ after going through all of this. To say I'm disappointed with the way U-Haul handled my order and treated me as a paying customer is an understatement.Zach S.
El cliente no dejó un comentario.Michelle L.
This dealer went out of his way to accommodate my truck rental. The original U-haul dealer that I reserved the truck with didn't let corporate know that they would be closed because it was Memorial Day. So I called uHaul and they sent me to another dealer. He was very nice and charged me for a lower price truck for my trouble.RONNIE O.
El cliente no dejó un comentario.Ty M.
El cliente no dejó un comentario.Madison H.
El cliente no dejó un comentario.Chris M.
El cliente no dejó un comentario.Brian C.
Everything went perfect. Thank you.paul M.
El cliente no dejó un comentario.Connor A.
El cliente no dejó un comentario.Eric B.
The side of the truck says $19.95 and the price on the contract says $89.95. I wasn't told that the truck was not $19.95 up front. This was a shock to me and it will mean no Christmas for my family.barbra S.
My experience from start to finish with uhaul was terrible. I made the the reservation using the website and selected pick up at a location listed on the website in my town. I reached out the location only to be told they don't carry 15 foot trucks there, so I'm not clear why they were listed as an option on the website. I called customer service and was told that someone would call me by 600 pm the night before pick up to tell me where I could get my truck. At 601 pm the night before, still had not heard from anyone. I called myself and was given my pick up location. I arrived there to be told by the gentleman at emotors llc that he "did not do" one way trucks despite this being my reservation. He had to "call his manager," despite me being on the phone with uhaul and the service rep telling him that they do one way rentals and that truck was reserved for me. He took me out side and have me the keys. I received no paper work or contract. I was not given a walk around inspection. Upon entering the cab of the truck, it stank of cig smoke with actual cig butts in the cup holder. There was also soda spilled on the console and dash. I had to clean it immediately upon getting it home. But the best part, was as soon as I left the parking lot the low fuel light came on, even though the gentleman from emotors marked the key paper as 1/4 of a tank. I will never rent from uhaul again.Christina K.
These guys had a truck ready for me when another location did not have a truck that I had previously reserved. I had no time to waste and they were prompt and friendly!Robin M.
El cliente no dejó un comentario.sherry H.
I was in a hurry using the U-Haul for a school function. Later when I looked at the paperwork I noticed that the person working there said that the fuel level was at half. When I got into the truck it wasn't even to 1/4. When I returned the truck I was charged $30 extra for refueling. Even though I returned it to where I found it. I did not notice this until afterwards.Kevin G.
El cliente no dejó un comentario.Audrey S.
Such a quick and easy pick up and return! The man in Holly Hill greeted me when I walked in and had everything all ready. I was pleasantly surprised that he had it all together. He just handed me the key! Awesome!! Compared to an experience on ISB it was excellent!Faye C.
El cliente no dejó un comentario.Julie M.
El cliente no dejó un comentario.keli H.
El cliente no dejó un comentario.Tiera C.
This location is not easy to find. There is a lot of other items that are not indicative of U-HAUL. It is not easily visible from the main roadway. Otherwise, the service is excellent. The gentleman serving me went well over Nd a ove to a comodate me. The truck was clean, easy to drive and good on gS.Carol N.
El cliente no dejó un comentario.ALEX M.
Check their hours as they seemed to be closed on Sunday at 1pm. Drop-off was good for after-hours drop. Super friendly, super helpful people. Will be back. Would recommend.Justin G.
El cliente no dejó un comentario.Frederick F.
El cliente no dejó un comentario.Judy A.
Contacted local location to see if I was able to drop off truck and was advised YES that they needed the truck - Never mentioned anything about getting charged for dropping at different location - Was told I would be charged $80.62 and was charged over $200 for a truck I rented less than 2 hours.Jason P.
El cliente no dejó un comentario.JENNIFER O.
Location in a less than desirable part of town, but had no problems with any part of our experience with this Uhaul location. Nice staff.DAVID P.
El cliente no dejó un comentario.matthew C.
El cliente no dejó un comentario.Darius O.
Jeff, the salesperson, was great and understanding. However, my overall experience with Uhaul was awful. I reserved a truck for 3:30. My truck was not available until after 5:15. I had a deadline to meet where my items were stored and I would have been charged another month's rent if it wasn't for the mercy shown by the facility. Jeff, kindly brought me the truck when he had it, but it was beyond late. Moving is already stressful enough with many deadlines along with all the help that I lined up. This is simply unacceptable and there is no excuse for another customer keeping their truck for more than 3 hours past their deadline. I need to be called about this to make it right, because no customer should have to put up with this. I will gladly recommend Penske to everyone I know, unless Uhaul makes this right. Everyone makes mistake, but a good company does what they can to make it right. Gracias.Josh B.
The truck smelled terribly of SMOKE !! even with (small) No Smoking stickers on windows. gas gauge was 1 mark above EMPTY ! Never picked up a rental before that did not have a Full Tank. otherwise it was ok. can Never rent truck again as withOut Running Boards, I had to use a step stool to get in & out of truck !!!susan L.
El cliente no dejó un comentario.angel G.
El cliente no dejó un comentario.JEANNA E.
Emotors helped us out with a couple challenges and couldn't have been nicer! Really thankful for the problem solving help!Fern C.
Went out of his way to find me the truck I needed to switch sizes.Sally D.
When I returned the truck had to knock on the door a alot to get an employee to answer the door even though y'all said they are open till 6pm. Also they checked the vehicle in today when it was returned yesterday and charged me an extra 54 dollars. This is a poor representation of uhaul and should not be associated with uhaul. I will make sure that nobody I know will deal with them and uhaul if they have to go to that spot. Please cancel contract with emotorcars.James C.
Better marking sign to make it easier to find.Robert T.
El cliente no dejó un comentario.Sylvester H.
El cliente no dejó un comentario.william L.
El cliente no dejó un comentario.faith D.
We were scheduled to pick up the truck at 10 AM on Sat Dec 22. When we arrived at the Old Kings, Holly Hill location at 10 AM, the gates were locked and nobody was there. We called UHaul and they were trying to figure out why nobody was there. At 10:30, they finally showed up and we were told that nobody notified them of us coming and that if they didn't have anybody coming in the morning, they normally go to breakfast first. We were told he was going to cut us a deal on the mileage and he was also going to throw in a dolly. After we signed the paperwork, they couldn't find the keys to the truck anywhere. When we walked to the truck, we found the keys inside the truck. We finally left on our way, late, which was a big inconvenience considering we had friends that took time out of their day waiting on us at the house to help us load. When we got to the house, we were missing the dolly which we were promised. Also, after dropping the truck off at the end of the move, instead of being given a deal on the mileage as we were also promised, we were charged an extra $15 for the mileage. Overall, it was a horrible experience.Leana D.
Nothing. Very helpful peopleRoy G.
EMOTORCARS HANDLED OUR MOVING NEEDS WITH PROFESSIONALISM AND PERSONAL CARE.katheryn C.
the staff at emotorcars was GREATdaniel S.
El cliente no dejó un comentario.sara S.
Great serviceressa R.
El cliente no dejó un comentario.richardo R.
E motors and jeff made my experiences very enjoyabletupac I.
Very professional placekimberly H.
Very disappointed. You guys gave me a location to drop off and when I pulled in the guy said they had no room and started calling managers and wanted me to drive five more miles to another location. When I said I didn't feel that I should have to drive to another location he called another manager and had me drive a few miles away to Emotors. When I arrived and it was very, very unwelcoming. There was a guy blaring loud music with neck tattoos and nobody inside. Come to find out he was the one working. He took my keys and and said he would check the U-Haul in. Didn't even asked me if I wanted to walk around it to check everything out or make sure the gas was where it should be. Was just very disappointed on the overall experience on the drop off. If you going to charge me over $3000 please at least make your location feel like you're not pulling into a prison. Gracias.BRIAN J.
Awesome job e motor carsrob B.
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