Took me one hour to get the truck, only employee that knows how to operate was off, people in the office has no sense of urgency. A total fiasco.Enrique F.
Customer Reviews for Emmanuel Automotive Service Center Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.THEODORE H.
Include trouble shooting instructions for the 24/7 option and some kind of reimbursement for time that is wasted when the UHAUL app/website does not load properly or sync reservation information. My first reservation would not sync with my account dashboard and no one knew how to help me. I finally cancelled the reservation to attempt to reset my account. I was able to reschedule my reservation easily. However, this was a time consuming process. For those who are not very tech savvy this process can be a bit daunting. I would suggest watching the tutorial videos provided and thoroughly reading the directions. If you have a hard time using the app, use the traditional website to take the final photos of the odometer/fuel.Ashley M.
The trailer I was given had bad tires. I end up on the side of the road. I took pictures of the tires in question but I can not up loaded them here. Then I call roadside assistance and it took over 4 hours to get the help I needed.Angel M.
El cliente no dejó un comentario.CLARENCE W.
Clear instructions when getting rentaljessica S.
Truck was grimy inside. Fuel efficiency was below expectations. External condition wasâ€¦ragged.THOMAS P.
El cliente no dejó un comentario.Marc S.
El cliente no dejó un comentario.Scott W.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.MARY F.
Fast , helpful, friendly, I will be recommending this place to family and friendsThomas B.
El cliente no dejó un comentario.David S.
It's a little confusing on where to go...I felt bad for the other cars as we were trying to figure out where we were supposed to go.Katherine B.
This location has a run-down appearance. The general appearance of the facility could be improved. The rental trucks, however, appeared clean and in good shape. The combination on the rear of the truck was very difficult to remove. The moving pads that we rented had a bad enough odor that we could not use them.Richard R.
El cliente no dejó un comentario.Francisco C.
El cliente no dejó un comentario.Daniel M.
They were very customer oriented. It was a pleasure to work with them.STEVEN P.
I had to wait for the staff too long.Francisco C.
More instructions on how to pick up. Tank was only a quarter full. The back door wasn't locked properly so somebody could have stolen the truck before me picking it upJohn R.
The trailer was ready for pickup as expected - as I had made a reservation. The trailer did have a problem with the lights at the time of hook up, corroded connector, and the mechanic on site made wiring repairs to the trailer (while my truck lights were engaged) to provide testing. Following the repairs to the trailer wiring the right turn signal indicator on the trailer still did not function, but no further repairs or troubleshooting was made at the time and no other options were provided. Key item is that my vehicle was fully functional prior to hooking up to the uhaul trailer as I was towing my own trailer the preceding day and all lights were functional. Roadside assistance was called to attempt repairs; comments made regarding the roadside assistance separately. Prior to departure, confirmation was made with the facility for appropriate drop off time to uphold the one-day rental agreement and fee. The trailer was returned to the facility prior to the specified drop off time, but the facility was closed (they do not keep hours on a Saturday). On Monday morning the site checked the trailer back in and I was provided a bill charging me for a three day rental, vice one, plus an additional charge for after hours return.Mark E.
Did not have and did not obtain the equipment I needed. Instead was forced to rent a more expensive item.DAVID B.
El cliente no dejó un comentario.ELBERT M.
El cliente no dejó un comentario.TICHINA C.
Put a jack on the front of trailer!!!!Daniel J.
El cliente no dejó un comentario.HAMYD D.
El cliente no dejó un comentario.TAVIS R.
El cliente no dejó un comentario.Douglas K.
El cliente no dejó un comentario.Kenneth M.
Return the truck after hours there was no park lighting whatsoever. To add I had the walk across the street to return the key. Did not feel safe at the drop off.Johnathan M.
Poor customer service I would never recommend this place to anyoneJOSE J.
Clean the truck. It was disgusting at pickup and clearly not cleaned for covid. Get drop off locations that pick up the phone during business hours, as I had to continuously call the 800 numbers at pickup and delivery. Fix the application, as my reservation was not available to me at pickup or delivery and when calling the 800 numbers was still not able to fix. Provide itemized invoices to customers so we know what we Lee being charged for. I received a $53 charge at drop off â€"which I've made an assumption is for gas â€" but it is not detailed for gallons needed. This was a horrible experience from star to finish and I don't know that I'll recommend or use U-Haul again.Alicia S.
The application for doing mobile return did not function well and was extremely frustratingEftechios X.
El cliente no dejó un comentario.DUANEM F.
Have equipment ready to pick up. Had to wait to unload supplies. We had movers waiting.Gregory M.
Make sure they don't wrongfully overcharge the customer!!! I will NEVER use Uhaul again!!!Brianna C.
El cliente no dejó un comentario.Michael H.
The people were very nice that waited on me but they really didn't maintain the trailer that well. Tire pressure was low on the one wheel causing me to have a blow out 2 hours into my trip. Stranded on highway 5 hours till help could arrive. Uhaul corporate was excellent to work with. Just at the mercy of who they could get out there to help.DAVID J.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Chris T.
Ms. Britney was awesome... thanks a lot for making the my move easy and hassle free...Frank S.
El cliente no dejó un comentario.Yvette A.
I ordered 2 dollies with the trunk, but was informed that they didn't have any dollies when I arrived to pick up the truck. The staff was helpful and called around to other local U-haul locations and found a dolly about 10 minutes away, but I had to drive there to pick it up myself.jennifer L.
The The truck that we received started smoking during the trip we had. When we pulled over to check the fluids there was barely any radiator fluid in it and the oil was black. This caused us to delay for approximately 3 hours. Not only was the overheating an issue the truck could not keep up speed while on the highway, the passenger so did not stay shut completely which caused an uncomfortable driving experience because it sounded as if there was an open window when in fact the windows were up. After roadside assistance helped us with the smoking of the truck the truck no longer had A/C and only blew out hot air. This was a huge inconvenience because at points through the live it began to rain so having the windows down wasn't an option. I would not recommend getting a U-Haul truck from thIs location.Dana S.
El cliente no dejó un comentario.Alicia C.
Everything was goodDarrick S.
El cliente no dejó un comentario.LUCAS B.
El cliente no dejó un comentario.MATTHEW SHANER G.
Excellent and friendly service!!!!HUGH M.
El cliente no dejó un comentario.Chris W.
The receptionist was professional and efficient.The trailer was ready and in a position to pick up easily. The whole transaction was quick and easy.Darlene T.
El cliente no dejó un comentario.Celeste W.
El cliente no dejó un comentario.KIMBERLY W.
El cliente no dejó un comentario.Adam U.
El cliente no dejó un comentario.Eddie B.
They where very nice. I Was met has soon as I arrived. Very impressed.Charles N.
El cliente no dejó un comentario.CHARLI A.
Everyone was helpful and it was a convenient location.phil P.
El cliente no dejó un comentario.Dennis H.
The staff was so kind...I don't know of anything they could do to improve.Christie H.
El cliente no dejó un comentario.Wendy Q.
El cliente no dejó un comentario.Joshua H.
El cliente no dejó un comentario.Austin G.
El cliente no dejó un comentario.Cynthia C.
i had a host of problems. I do not feel UHaul has made this right for me. I will no longer be a customer.Chrisopher S.
El cliente no dejó un comentario.Tyler C.