Customer Reviews for Emerson Storage
(U-Haul Neighborhood Dealer)

114 reviews

512 Dequeen St   Mena, AR 71953

(479) 234-4181

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(479) 234-4181

512 Dequeen St
Mena, AR 71953

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Terry F. 
Rating:
5.0

Pickup and drop off went without a hitch (lol). All kidding aside it was a real good experience.

Lanny W. 
Rating:
5.0

Customer did not leave a comment.

TRACY A. 
Rating:
5.0

Customer did not leave a comment.

NANCY P. 
Rating:
5.0

Customer did not leave a comment.

Lizabeth E. 
Rating:
1.0

I dropped off 2 rentals Ina 2 week period. Never once found anyone there. I hired them once to help unload and they never made it.. I attempted to call them at least 6 or 8 times both for unloading assistance and to check in the truck and have never had a call back. Adam seemed like a very nice guy when I first talked with him, but it all went down hill from there. I just got the check in receipt from the trailer that I turned in 2 weeks or m ore ago. When I dropped it off I looked in the truck that I dropped off a week before and the dolly was still in it. I hope that I don't get charged for that.

ALLEN K. 
Rating:
5.0

Fix the transmission and update your websites. You have more than one customer profile and this made a terrible situation 10x worse.

Riley P. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
4.0

The building could use a larger sign to identify its location from the street. The gentleman who assisted me was very efficient and helpful.

George W. 
Rating:
3.0

Never saw a person , just a drop off box that always makes nervous .

dennis W. 
Rating:
2.0

Air conditioning on truck worked poorly. Sporadic. Check engine light on and ran rough. Office didn't open until 9:15am instead of 9 am. At drop off, sign on door said out to lunch until 1pm. Doors still locked at 1:30pm and other customers waiting as well.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Kristine C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
5.0

Customer did not leave a comment.

Dee T. 
Rating:
3.0

No personnel onsite in the middle of the work day during business hours.

KIRIL B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

I can't think of anything that would improve the drop off location. They are very helpful

JACOB R. 
Rating:
5.0

This is the second time I've dropped off at this location. The lady that I've met with both times is super sweet and friendly.

Chance L. 
Rating:
5.0

Customer did not leave a comment.

LORI N. 
Rating:
5.0

Wonderful customer service very easy to work with. I am more than happy with my experience. Thank you so much 😊

DEBORAH B. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Quick return

Alexander K. 
Rating:
5.0

Customer did not leave a comment.

Pace A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Nice friendly dealer made my trip easy!

Judy D. 
Rating:
4.0

Customer did not leave a comment.

DENNY M. 
Rating:
4.0

Very nice people clean place and very helpful they were very apologetic about the condition of truck and it's old outdated and bad gas mileage and very uncomfortable seats. And being overpriced

RONALD P. 
Rating:
3.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA S. 
Rating:
5.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Kristi F. 
Rating:
3.0

There's a guy there I don't know if he works as security or I don't know what he does but he's rude and racist I was returning the truck and I had my semi truck parked on the side and he approached to me all mad and he tried to intimidate me with some kind of wood or bat I did even see what was it but he had something on him

HECTOR F. 
Rating:
5.0

The people at this location are always professional and friendly. They do a great job.

Timothy G. 
Rating:
4.0

ensure equipment is in working order

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

Vernon G. 
Rating:
3.0

Customer did not leave a comment.

TERRI B. 
Rating:
5.0

The lady that checked us in was awesome

Ivory C. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS E. 
Rating:
4.0

Customer did not leave a comment.

Douglas P. 
Rating:
4.0

we dropped off the trailer same day on 04/16/2021 and asked if we would get a receipt for the drop off the attendant said we would get a email or text for the drop off we have not received one, Thanks Terry

TERRY R. 
Rating:
5.0

Thanks foe the easy drop off.

CHRISTINA T. 
Rating:
2.0

Truck was dirty, No air conditioning and took forever to shift. Smelt like cigarettes inside and looked like someone had sneezed all over the radio and windshield. I will not be going back here and if I could I wouldn't have even paid for this. I'll be taking my buisness else where

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Everything was perfect.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Same as the above comment everybody was good to talk too.

JOSEPH S. 
Rating:
5.0

Nothing to improve! Best service ever!!

Jolie F. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

he people at this location were very helpful and we were ready in less than 20 minutes to go. this location is what a u-haul place should be like

KIRK DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Seemless to set up a round trip move in person. The uhaul website was too confusing.

RHONDA B. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

The very best U-Haul experience.

RON B. 
Rating:
4.0

Customer did not leave a comment.

Darvon B. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Very friendly and helpful

GEORGE M. 
Rating:
5.0

Very friendly and great service

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

I think you are doing an excellent job. Keep up the good work.

CHARLEY B. 
Rating:
5.0

Nothing it was easy to get too and everyone was real nice.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Extremely helpful. Answered all of my questions with ease. Thoroughly knowledgeable. And the best quality was that Emily was friendly and patient. It was a true pleasure to work with her.

Alexander G. 
Rating:
5.0

Customer did not leave a comment.

BRYCE B. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Customer did not leave a comment.

ROY B. 
Rating:
3.0

More hours of operation are needed.

Howard P. 
Rating:
3.0

Customer did not leave a comment.

GREGORY V. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Friendly, helpful, and a pleasure to work with!

Charles S. 
Rating:
5.0

Customer did not leave a comment.

GREG R. 
Rating:
5.0

Customer did not leave a comment.

KATHY S. 
Rating:
5.0

Customer did not leave a comment.

ROY FELTON P. 
Rating:
5.0

The mileage fee was high for a local range area. You can't really estimate what you think mileage will be for local runs.It took me 2 trips and I still have 1 run to do but thank God I didn't use the Uhaul or it would have tripled in milage.. I got sick with Pneumonia and still haven't been able to get last load but will have to use my van. I understand having a higher mileage fee for long hauls but not for local especially when you live in small towns. Sorry about t the rant. Other than that the customer service was awesome in Mena, Arkansas.

EVA M. 
Rating:
5.0

Customer did not leave a comment.

Judy M. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
3.0

Customer did not leave a comment.

GREGORY V. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
1.0

Small cramped office, no rest room, understaffed for the amount of equipment on site.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

WESTON L. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

She came out in the rain and Lightning to take care of me . The only thing I would do for improvement would be give her a raise .

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

WESTON L. 
Rating:
5.0

NOTHING...... The young lady that helped us is excellent...Would NOT have her do anything different. She is amazing. We are so happy with her and the equipment... Her husband helped with the hook up and he is also great.. They are very nice people and seem to really care. Thank you so much for having people like that..

RENE D. 
Rating:
5.0

Customer did not leave a comment.

Rena B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
3.0

Friendly and quick service.

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

Melana M. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

These guys are great, super friendly and own a moving company.

Charles P. 
No reviews have been submitted for this location.

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