Customer Reviews for Emerald Auto Sales
(U-Haul Neighborhood Dealer)

209 reviews

2356 Hwy 72 221 E   Greenwood, SC 29649
(Hwy 221 E)

(864) 229-7789

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(864) 229-7789

2356 Hwy 72 221 E
Greenwood, SC 29649
(Hwy 221 E)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

This was a part time rental place closed all weekend. No one told me that when I rented the truck.

ROBERT NOVAK 
Rating:
5.0

Really had the best experience with the staff at this location and do not know what else they could have done to make it better!

George Wood 
Rating:
1.0

I couldn't use the vehicle trailer transport due to the vehicle was not able to get on the trailer and the people were I got the uhaul transport trailer told me at first $300.00 and when I couldn't use the uhaul transport trailer then he marked his price to $400.00. I want a refund for the uhaul transport trailer due to couldn't use it. I feel the place I got the uhaul transport trailer took advantage of me and upped the price of $100.00 more because I went with uhaul first. The place told me not to go with uhaul but go with his company instead.

Crystal Campana 
Rating:
5.0

Nothing , my last two visits were excellently taken care of - Todd is doing an excellent job and they hook up for me and do a safety check before I leave - job well done!!

Kenneth Undrwood 
Rating:
4.0

Customer did not leave a comment.

Scott Deyesso 
Rating:
4.0

Customer did not leave a comment.

Michele Terino 
Rating:
5.0

Customer did not leave a comment.

Robert Sulkowski 
Rating:
5.0

Customer did not leave a comment.

Thomas Cottingham 
Rating:
5.0

Customer did not leave a comment.

Bryan Blaker 
Rating:
5.0

Customer did not leave a comment.

TODD LAWRENCE 
Rating:
5.0

Customer did not leave a comment.

John Dougherty 
Rating:
5.0

Customer did not leave a comment.

Kristy McMillan 
Rating:
5.0

Customer did not leave a comment.

Leslie Smith 
Rating:
5.0

Customer did not leave a comment.

Chris Atkinson 
Rating:
4.0

Customer did not leave a comment.

Latisha Belcher 
Rating:
5.0

Todd was very helpful. No suggestions.

Lynn Waller 
Rating:
3.0

I ordered 12 moving blankets and there were none in the truck when I picked it up. Also, someone from Uhaul called me 30 minutes after i picked up the truck and asked me if i was going to pick up the truck or cancel the order.. I told them i picked up the truck 30 minutes ago.

Jeff Himes 
Rating:
5.0

Customer did not leave a comment.

Sandy Byrd 
Rating:
5.0

I was a little worried when I picked up the trailer. One of the wheels had rusted through the paint and looked unreliable. It made the trip, but I was worried the entire 11 hour drive. I might suggest things like that get repainted to help reduce the stress level of someone moving out of state.

James Lee 
Rating:
5.0

Customer did not leave a comment.

ANDY HARTUNG 
Rating:
4.0

Customer did not leave a comment.

James McGowan 
Rating:
5.0

Customer did not leave a comment.

patrick moton 
Rating:
4.0

Customer did not leave a comment.

Dennis Levan 
Rating:
5.0

Van was clean and ready to go. Performed well. Guys were Friendly and easy to work with and return was smooth with no problems. Would definitely use them again

Susan Hardesty 
Rating:
3.0

Recommended cargo van was great! Easy in and out, would recommend to anyone!

Rodney Jensen 
Rating:
5.0

Customer did not leave a comment.

DANIEL GRUBBS 
Rating:
5.0

Customer did not leave a comment.

Craig Henry 
Rating:
5.0

All good

CALE MOON 
Rating:
5.0

Customer did not leave a comment.

Teddie Wilson 
Rating:
3.0

Windows very dirty,

Leonard Brown 
Rating:
5.0

Customer did not leave a comment.

STANLEY CALHOUN 
Rating:
5.0

More help to wait on customers and certain locations.

MARTHA Stevenson 
Rating:
5.0

The location was easy to get in and out of. Plenty of room to drop off the trailer.

JED GRAHAM 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS DOYLE 
Rating:
3.0

Customer did not leave a comment.

Grant Blair 
Rating:
1.0

Customer did not leave a comment.

wade abbott 
Rating:
2.0

Grounds were cluttered and also hard to maneuver in and out of and instructions weren’t clear as how to obtain the key to the rental without calling into uhaul help desk

Anglish Dixon 
Rating:
4.0

Customer did not leave a comment.

Tyron Shepard 
Rating:
5.0

Brad was a big help and was able to help me with a number of options and questions

DANIEL HEALY 
Rating:
3.0

When you (U-Haul) change pickup locations, you need to allow for extra miles.

NORMAN GOERING 
Rating:
3.0

Customer did not leave a comment.

MISTY GRUBBS 
Rating:
5.0

Customer did not leave a comment.

KANDIS BROWN 
Rating:
5.0

Dropping off the truck here was very easy and nice. We were having a bad day and he made us laugh and brighten us up. Thanks again much needed.

KENNETH WOLF 
Rating:
5.0

Customer did not leave a comment.

Harvie C Nunn Jr 
Rating:
5.0

When a person reserves a uhaul at the place they want the dispatcher should not keep changing it...I reserved at a different place for my convenience and it had been changed 5 times...this was not convient to me.

JIMMY HALE 
Rating:
3.0

It was ok. Was upset that they didn’t have the furniture pads I ordered. They told me I could drive across town to pick some up but it was moving day and I had a schedule to keep. They didn’t even offer me anything for the inconvenience.

Tiffany Willis 
Rating:
5.0

Customer did not leave a comment.

THOMAS MOORE 
Rating:
5.0

Customer did not leave a comment.

Ronald Walworth 
Rating:
1.0

The cab, the ramp, and the back of the truck was tracked with mud. There was no attempt by Emerald Auto to clean the truck before letting it out. Then while driving, at one point, a beer bottle came rolling out from under the seat which had it caught under a gas or break pedal it could have been a disaster. You should drop Emerald from your list of providers.

David Dancesia 
Rating:
5.0

Customer did not leave a comment.

RICHARD TODD 
Rating:
4.0

I’d like the opportunity to purchase one of these car trailers I rented after it’s removed from service. Can you give me any direction on the possibility.

robert holley 
Rating:
3.0

U haul signage would be nice. There was none to be seen anywhere, to the point where I had to make a return trip because I didn't see the trailers at first because of all the cars around the lot.

Daniel Baker 
Rating:
5.0

Customer did not leave a comment.

Marion Curry 
Rating:
5.0

Customer did not leave a comment.

Hadi Hamid 
Rating:
4.0

Customer did not leave a comment.

Michael Buchanan 
Rating:
5.0

Customer did not leave a comment.

Stacy Enter 
Rating:
4.0

Customer did not leave a comment.

Victor Butler 
Rating:
5.0

Customer did not leave a comment.

Michael Martin 
Rating:
5.0

Customer did not leave a comment.

DAVID BAILEY 
Rating:
4.0

The location people did great. But your on line reservation needs lots of improvement.

Edward Goff 
Rating:
2.0

Truck was not clean! Interior had slight odor from previous usage by a smoker (Cigarette smoke odor). Truck was showing an error related to the fuel cap. Location manager said he was a U-Haul repair facility, but his diagnostic equipment would not test that large of a truck. Was informed by him he looked the error up online and it should clear within 20 miles. The error never cleared. The truck constantly pulled slightly to the right requiring extra attention and driving effort.

James Robb 
Rating:
5.0

Customer did not leave a comment.

Dale Richardson 
Rating:
5.0

Mr. Lawrence and his staff were friendly and helpful. The truck was clean and easy to drive. My experience could not have been better.

JOHN YOUNG 
Rating:
5.0

Customer did not leave a comment.

Roland White 
Rating:
4.0

Customer did not leave a comment.

Drenda Butler 
Rating:
3.0

I dropped off the truck at night after the business was closed. Used the 24-hour drop off.

Tim Branson 
Rating:
5.0

Customer did not leave a comment.

Glendon Brickley 
Rating:
5.0

Customer did not leave a comment.

james fetters 
Rating:
5.0

Customer did not leave a comment.

Candace Borland 
Rating:
5.0

Customer did not leave a comment.

Candace Borland 
Rating:
5.0

Customer did not leave a comment.

WES JONES 
Rating:
5.0

Customer did not leave a comment.

MICHAEL REYNOLDS 
Rating:
4.0

First location was not even a uhaul location that I was sent to and I specifically told them the best location to drop

alex bell 
Rating:
5.0

Emerald Auto was fantastic and took care of all my needs. The truck was new, 14000 miles on it and ran like a charm.

Frank DAVIS 
Rating:
5.0

Nothing. Great service; friendly personnel and excellent value!

John Tugwell 
Rating:
5.0

Customer did not leave a comment.

Darrell Sallee 
Rating:
4.0

Customer did not leave a comment.

Johnnie Alford 
Rating:
5.0

Customer did not leave a comment.

RON Boykin 
Rating:
2.0

Make sure representative know what they are doing. When they processed my rental, they authorized the estimate to charge my account, as well as charged me for my actual use!

Vernon Clamp 
Rating:
5.0

Customer did not leave a comment.

Richard Jay 
Rating:
5.0

Customer did not leave a comment.

JOSHUA BOWMAN 
Rating:
5.0

Include handtruck without extra charge.

Wankda Keller 
Rating:
5.0

No complaints

Chuck Jenkins 
Rating:
5.0

Power locks on the truck Power windows

April Morris 
Rating:
5.0

Customer did not leave a comment.

KEVIN HUTCHINSON 
Rating:
5.0

Customer did not leave a comment.

Wilson Pay 
Rating:
5.0

Customer did not leave a comment.

Greg Sanders 
Rating:
5.0

Customer did not leave a comment.

Charlie Foreman 
Rating:
5.0

Customer did not leave a comment.

Rick monroe 
Rating:
5.0

Customer did not leave a comment.

Herman Buckley 
Rating:
5.0

Customer did not leave a comment.

Charles Kozler 
Rating:
5.0

Customer did not leave a comment.

Alejandro Fonseca 
Rating:
5.0

Everything was smooth and timely. Couldn't ask for anything better

Cindy Fuller 
Rating:
5.0

Customer did not leave a comment.

LAUREN TURNER 
Rating:
3.0

The vehicle I was given turned out to be in poor operating condition and had to be replaced half way through my trip

francis wilson 
Rating:
3.0

drop off was not open during the hours listed. but the equipment was excellent . would use again.

Bill Womble 
Rating:
5.0

Customer did not leave a comment.

Herman Buckley 
Rating:
5.0

Nothing, they were fantastic and very accommodating to my changing needs. I had to make several date changes to my equipment pick up and the took great care of me.

Kevin Boyle 
Rating:
5.0

Customer did not leave a comment.

jason turner 
Rating:
3.0

Customer did not leave a comment.

Dan Traxler 
No reviews have been submitted for this location.

Additional Services at this Location

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