Self return was very frustrating. Had to install the app and it crashed several times. At the location I had only 1 bar of cellular service.Darrin K.
Customer Reviews for Emblem Car Care Center
(U-Haul Neighborhood Dealer)
Madison, WI 53704
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 10 a. m. - 6 p. m.
- Mar. - mié.: cerrado
- Jue. - sáb.: 10 a. m. - 6 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Cost very expensiveCarlos F.
El cliente no dejó un comentario.Al M.
El cliente no dejó un comentario.Michelle C.
Uhaul was given to me with less than 1/4 of gas. No one checked the uhaul before giving it to me. Employee there didnt know anything because he was new and no one provided him instructions (not his fault). It appears they reused the tank photo of another Uhaul or maybe the gas was stolen, no idea. It was my first time using Uhaul so I didnt know the fuel was suppose to be at a certain level but figure it out at the drop off. Customer service said they were suppose to verify Uhaul with me.Bianca G.
I have been slow rolling my move the past couple months and using Emblem each time. They are the kindest people and love the service they provide. I highly recommend!Louise W.
called a local agent weeks in advance for a rental and was sent to another to pick up the vehicle... the point of local was to save time and not have to drive farther ... was a bit disappointedFLOYD S.
Folks, do not get "spooked" by their location, one of the owners told me today that they have paid for the house(s) to be demolished and the parking lot to be be paved. Unfortunately, it hasn't happened yet due to COVID. This is a great place to rent a U-Haul, (and even to buy a used car?? I haven't done that there so I can't rave about them in that part of their organization) they are so easy to work with and the nicest people - very customer service orientated.LOUISE W.
El cliente no dejó un comentario.Cindy S.
Fast and easy just the right wayJOHN H.
Really appreciate the help and speed of the employees here. My move was stressful and they really helped me out. Also looks like they have a very nice selection of cars. ¡Gracias!Latif T.
We did after hours pick up with our mobile device. We arrived 15 minutes early and did not get into our truck for another 25 minutes. We still then we're required to return the truck at our scheduled time even though we wasted a good 25 minutes to follow the necessary steps before getting our truck. The approval process took awhile and I wish there would have been a disclaimer to arrive a lot earlier since this was a lengthy process. I would recommend going in during office hours as that hopefully wouldn't take as long as it took us. I assumed the self serve option would have been more convenient but it wasn't.Zina T.
Place looked vacant. Maybe put a uhaul sign upSteve N.
El cliente no dejó un comentario.Tony C.
El cliente no dejó un comentario.BRIAN A.
Service was extremely fast, yard and houses were broken down and not well cared for.Ryan S.
Don't let the location spook you, I thought the service and price was excellent.Louise L.
El cliente no dejó un comentario.TIMOTHY B.
My reservation was for one location and was told by someone at that location that I needed to go somewhere else, which was a tiny used car dealer next to abandoned buildings which was confusing. Wasted an additional part of my day with the run around and the staff at the first location seemed annoyed and upset that I bothered them by being a customer. I manage customer facing employees for my job, and have managed multi million dollar dealership shops. I get it. I really do. I know a lot of customers can be annoying and usually the customer is an idiot and the cause of their own problems. Having said that, if you act like a customer is wasting your time as soon as they walk in the door and then have a reservation problem that's on the company end, not the customers, maybe drop the attitude. Dude at the car dealer was on top of his game though so that was a bright spot at least.CHRISTOPHER W.
El cliente no dejó un comentario.SCOTT R.
El cliente no dejó un comentario.Quint L.
El cliente no dejó un comentario.Larry S.
Don't glue mirriors in place on trucks. It hinders driveability.Nika N.