Customer Reviews for Embit Computers
(U-Haul Neighborhood Dealer)

Rating:

5.0

I like the service.

Rating:

5.0

Back of the van wasn't well cleaned

Rating:

5.0

Keep improving on it

Rating:

5.0

Accommodated my early arrival, pick up and drop off was smooth. Thank you.

Rating:

4.0

Confirm that reservations will have a vehicle available for pickup. This is not something I want to find out last minute that there is no vehivle availbale especially when doing after hours pickup. Your videos and websites say how easy it is to pick up but if you don''t process the asset reservations you cause the customer grief.

Rating:

1.0

Fuck off U-haul company forever. . . fuck you your customer representative service. . .fuck your 24/7 Support service. . .fuck whole U-haul company.

Rating:

3.0

my rental was booked at 11am, they cancelled my rental without letting me know and when i called u haul control they rebooked me 1:30 pm but i had to wait till 3pm finally to get the vehicle ,more to it the gas was almost at end so i had to fillup gas first before doing my own work, cause of this the guys i hired to pack up my stuff charged me double, they were supposed to packup the truck till 1pm but it took them 6pm to fillup the truck cause of all this, i really suffered a lot, lot of stress and tension, u haul is really renouned and esteemed company ,m still in shock that someting like this happened to me, i really hope next time i book uhaul i dont have to go through all of this mental stress and harrasment again

Rating:

5.0

Amazing coustomer services

Rating:

4.0

👍👍

Rating:

5.0

Amazing coustomer services

Rating:

5.0

all very good. You need a sign post there. of udall.

Rating:

5.0

A Bold Sign Visible, is needed on the premises.

Rating:

1.0

Totally disappointed with the service. The pricing on the website when we did the booking was entirely different And we got charged double per kilometre usage. And service wasn’t satisfactory.

Rating:

5.0

It should be low cost if possible

Rating:

5.0

Good

Rating:

1.0

The person who owns the franchise he is harasing people by not giving them vans they had booked for he force people to give back trucks at specific time so that he can rent a truck many times a day

Rating:

2.0

Not very customer friendly or understanding. Didn't feel like a welcome customer at all.

Rating:

1.0

Worst experience, I opted for 24/7 mobile pick up at 8 AM and when i went to location the website will keep showing me that I’ve opted for personal pick up whereas my email clearly shows 24/7 mobile pick up. i had to wait till the store opens. I called UHaul and she said only option is to pick up at 11 when shop opens. I claimed $50 because truck wasn’t available and i never got that as well. Worst experience I’ll ever have.

Rating:

4.0

The floor of the van was pretty dirty, ensuring it is cleaned between uses would be appreciated.

Rating:

5.0

Wonderful experience.

Rating:

2.0

Vehicle trunk was dirty and muddy. We had to cover it to ensure our items would not get stained. After hours key lock was broken, hence instructions were given to place the key under the driver side mat and lock all doors. I hope I am not going to see some absurd charge. I was unable to reach Uhaul customer service line as well to report this.

Rating:

1.0

I was overcharged for 70$

Rating:

2.0

The owner came at 9:58 am to open the shop. When i went in at 10 am he asked me to wait 10 min outside. I guess he doesnt value the time of customer.

Rating:

2.0

I made a reservation on the phone, the Uhaul rep took my credit card details and confirmed that I would be able to pickup from the location at Williams Parkway at 1pm. When I reached the location, a teenager at the counter told me that he would not be able to help or give me the keys to the Cargo van. I showed him my online reservation # and info but he said the owner was away therefore he could not help. I called Uhaul and was told someone would call me back. I received a callback from David Butler, who asked me to go online to process the pickup, the online link kept freezing again and again. On calling David back , he was able to help with the lockbox code to get the vehicle keys and take my payment details. It was 2pm when I got the keys and was able to leave your store. Now to top it the gauge for gasoline showed empty, so I filled $45 of gas but it did not budge at all. At the end of my journey at 8pm, I finally saw the gas needle move to 1/8 th the tank . So I called David to confirm if I needed to fill more gas and was told it would be okay to bring it back. I appreciate his help but this whole experience is way below expectations. I was very disappointed that such a reputable business as Uhaul had such lack of professionalism and value for their customer. It was not only the Inconvenience at the time of pickup but also lack of respect for an individual's time. I hope there is proper training and procedures in place to rectify this situation.

Rating:

1.0

not enough guidance from the person working here.

Rating:

3.0

My fuel indicator was full but the guy still charged me.

Rating:

1.0

You guys have charged me extra for not maintaining your server and penalized me by charging extra 50$. Your service was not available and i was not able to sign out from phone. Next day i called and they let me signout and i was ending up paying extra 50$. This was such a bad experience and i will not going to take the Uhaul service anymore and let my circle know about this pathetic service

Rating:

1.0

Worst customer service. I was charged for two days rental though i asked for 5 hours, store manager did not change from 4 hours to 5 hours. and customer care agents really sucks when i took this issue to them. They said they cannot do anything and i had to talk to store guy. i will not recommend UHaul to anyone. instead i would go with Home depot.

Rating:

3.0

No directions, or help from location person, since procedures change, totally denial for any kind of response if anything asked about UHAUL Clean , means inside the cabin , dashboard, cup holder not even sanitized after last person used it.

Rating:

3.0

the first issue i experienced was on my reservation it showed a different location Technosis computers had to call into support and my pick was late. the truck was also not cleaned there was used mask in front. outside of that the rep was helpful. no issues with Embit computer's location

Rating:

2.0

I ordered a dolly and equipment pads/covers and neither were inside the truck. Truck was at 1/4 tank which delayed me even further because I had to fill up.

Rating:

2.0

The cube truck that was used was shit. The condition the truck was in wasn’t road worthy! And you guys charged me $470+ for shit? Never using you guys again!

Rating:

1.0

The broker that I went to was not helpful at all. I have been renting with Uhal for years and this was my worst experience

Rating:

1.0

In app it shows $72. But you charged $97.18

Rating:

5.0

easy process, very convenient

Rating:

1.0

The vehicle cab and cargo area were a mess. It was not an issue of the previous user not cleaning it, rather it was clear it had not been cleaned in months. Also, I verified the return myself online yet was charged a convenience service fee that should have only been added if I had not verified the return online so it’s obvious this charge was manually added in an effort to rip me off.

Rating:

1.0

I was over charged for an item I didn't receive.

Rating:

3.0

I didn’t have a good experience for this pick up place as when I reached one more person was waiting for the keys. We tried calling uhaul customer care but it never got connected for him and embit computers owner was not ready to help. I was lucky to have a uhaul account through which I later figured out that we can take keys online. I was feeling bad for the other gentleman as he was still waiting. Secondly my bill was of $53.67 but I was charged $60.02, I tried calling uhaul customer care and it took 56 minutes to connect and lady told that this money is kept by your bank to keep the booking that make no sense to me as deal is between uhaul and myself why bank is holding money.

Rating:

1.0

My km driven was not correct

Rating:

3.0

The location is okay. Just won't recommend u-haul in general. Hidden charges always exceed the amount charged

Rating:

1.0

Got additional charge on my invoice when the whole uhaul system is broken. As per the agent on the phone, the store doesn’t share location to do self return and then charge additional amount to complete the return. Why the customer has to pay when system has a flaw within uhaul. Please advise and return the additional charge

Rating:

4.0

It wasn't that clean but it was okay. Easy driving truck and i loved it!

Rating:

2.0

Location entrance and exit is not good. Location employee was not that friendly to help. He simple said to use your phone to check in but there was an issue while crating account then location was not react as friendly manner to help . Need improvement on customer service side

Rating:

1.0

The onwer/manager of the location was not at helpful and only had one answer for all The questions which was “search online, everything is online”. It was my first time renting a U-Haul and I had no idea how things work. Had to spend 15-20 minutes in opening the back lock and getting the code. I would definitely never recommend renting a truck from that location.

Rating:

1.0

We are trying so many time for phone call but nobody answer for phone call you have to improve customer service..

Rating:

1.0

This is not what I excepted from you guys you mobile pick up sucks and does not work there was no drop box at this location You charged me twice meanwhile I had call uhual Pretty said to that you guys doing this to people and wasting there time and over charging them. I will never book from this location or from uhual ever again.! This one the worst experience I had with uhual Check my contract Nasir Ahmed

Rating:

4.0

Online equipment verification didn't work. I was charged $20 fee for one reason. Have to call and request a refund. Now it's not even clear if I'm going to get the refund

Rating:

1.0

I'm not happy picking up truck this time, there was no clear instructions to drop key infact there was no drop box at this location. Also it took 45 minutes to drop the key!!! Had a word with customer service at u hall to get clarification took huge time. This rating for the overall service which I got this time..

Rating:

4.0

I hope there is a rear camera in every vehicle of U haul.

Rating:

1.0

The person who is in charge was not cooperative. He was not ready to helping and said you have to do your own. We don’t help in logging or something else. When I returned the van then also he was available, I asked him to check the van , he said he is not involved in checking.. A call from the executive, I can explain better.

Rating:

3.0

I was charge and extra $22.60 uhaul calm for after hours BS and nobody can explain to me took the truck bout after 7 pm on Saturday return it bout 9:50am Sunday morning. where is the after hours I need to know.

Rating:

1.0

The owner is a crook. charged me extra fees for no reason. The worst location I dealt with regarding a Uhaul. Investigation pending.

Rating:

5.0

excellent

Rating:

1.0

Very rude. Worst experience ever.

Rating:

2.0

No instructions were mentioned , like how can i pick the keys and wether it was online or going in person to the shop . When i went inside the shop to ask how can i get the keys , he is not helping me either . He just said call uhaul customer care number . And after i done my trip , when i parked the truck then i got the instructions about how to get truck keys through online .

Rating:

5.0

Continue to keep up the good work