Customer Reviews for Tobacco & Live Bait
(U-Haul Neighborhood Dealer)

332 reviews

3009 E Geer St   Durham, NC 27704

(919) 688-4851

Office Hours

  • Mon-Sun: 8:30 am–8:30 pm

Services at this Location:

Contact Us

(919) 688-4851

3009 E Geer St
Durham, NC 27704

Services at this Location:

Office Hours

  • Mon-Sun: 8:30 am–8:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

sady Holmes 
Rating:
5.0

They need a restroom for customers

WILLIAM FRAZIER JR 
Rating:
3.0

Call to verify the 5x9 trailer had the notch out in the front in order to accommodate a motorcycle whoever I was speaking with did not understand English well enough to answer my question they did send me a link to a video of the trailer that did have the notch out in the front when I picked up the trailer it had no notch in the front so after picking up the trailer I had to go back home and rig up a wheel chock and order to pick up the motorcycle I was going to get Right side tire had very little tread on it but it did not blow out so I really can't complain Had a hard time removing the PIN from the left side of the tailgate to let it down

Simone Greco 
Rating:
4.0

Hooked the trailer up for me. In and out in just a few minutes.

Timothy Kane 
Rating:
5.0

Customer did not leave a comment.

Christopher Lindner 
Rating:
5.0

The best location The best customer service

Abdulla Saif 
Rating:
5.0

I am pleased with this location.

Kenneth Crawford 
Rating:
2.0

Our estimated total was ~$94 for a 24 hour rental which included the price for 25 miles. It took longer than anticipated to move and we had the truck for 4 extra hours. Because of this extra 4 hours, the price DOUBLED making the charge now $182.15!! I expected to pay for the 5 extra miles and the 4 extra hours BUT to double the payment. Ridiculous!!

Janet Walters 
Rating:
1.0

Customer did not leave a comment.

Steve Cochran 
Rating:
3.0

System was down.

Yesid Blanco 
Rating:
5.0

Amazing location to deal with. Always fast and easy to get through the process. The guy is full of great customer service

TERRY WILLIAMS 
Rating:
2.0

Customer did not leave a comment.

Ryan Doerzbacher 
Rating:
3.0

Customer did not leave a comment.

Sandra White 
Rating:
5.0

Customer did not leave a comment.

Lori Gaddy 
Rating:
2.0

Customer did not leave a comment.

Heather Currin 
Rating:
3.0

Customer did not leave a comment.

Michael Butler 
Rating:
4.0

Customer did not leave a comment.

KENNAY ARMSTRONG 
Rating:
5.0

Thank you so much for letting me rent the truck I will be renting again.

BETTY MCNEIL 
Rating:
5.0

Great service

Anthony Loadholt 
Rating:
5.0

Customer did not leave a comment.

Corey Woodard 
Rating:
3.0

Have all employees trained to assist I waited 50 mins for the manager or other worker to drive in and help him.

Connor Jacobs 
Rating:
3.0

Customer did not leave a comment.

beverly witherspoon 
Rating:
5.0

Customer did not leave a comment.

JAMES HUNTER 
Rating:
5.0

Customer did not leave a comment.

Sheila Edwards 
Rating:
5.0

Customer did not leave a comment.

Mario Smith 
Rating:
5.0

Customer did not leave a comment.

ARNETTE GREEN 
Rating:
1.0

The person was extremely rude, was not going to take the trailer even though we had this as our return location. The representative was very argumentative and said if we left the trailer he would report it as stolen. After making us stand there for a while so he could wait on other customers finally said he would take the trailer. No, I would not recommend this place & they should not be listed as a pickup/drop off location. Poor representation for uhaul.

todd Shirley 
Rating:
5.0

Customer did not leave a comment.

Jose Venegas 
Rating:
5.0

Unassuming corner market offering UHaul rentals, but dynamite experience picking up and dropping off.

Andrew Gammon 
Rating:
3.0

Customer did not leave a comment.

anton silver 
Rating:
5.0

Good

Valter Soares 
Rating:
5.0

Customer did not leave a comment.

RALPH MANGUBAT 
Rating:
5.0

Customer did not leave a comment.

Pamela Ostrander 
Rating:
5.0

Customer did not leave a comment.

RALPH MANGUBAT 
Rating:
5.0

🫂

Michelle Bill 
Rating:
5.0

Customer did not leave a comment.

james obriant 
Rating:
5.0

Customer did not leave a comment.

Annette Carrington 
Rating:
1.0

Customer did not leave a comment.

Derak Ellis 
Rating:
5.0

Keep up the excellent work

roy Brandoe 
Rating:
5.0

Customer did not leave a comment.

RALPH MANGUBAT 
Rating:
3.0

Customer did not leave a comment.

Teara Edwards 
Rating:
1.0

My equipment became disabled U-Haul knew I could not use it but they continue to charge me. I spent 14 hours on the side of the road before being rescued. U-Haul is a disaster!

Devon Clarke 
Rating:
5.0

Customer did not leave a comment.

Joe Walsh 
Rating:
5.0

Customer did not leave a comment.

RALPH MANGUBAT 
Rating:
2.0

Location is too small and lots of mud. Trailer had straw in it and parked in the mud. Attendant did not assist with attaching trailer to my truck either. Will not use this location again

Gary Blount 
Rating:
2.0

Customer did not leave a comment.

Janae Burnette 
Rating:
5.0

Easy access Fast and reliable

Ana Velasquez 
Rating:
5.0

I like the customer service

Anthony Loadholt 
Rating:
5.0

Great service

GARY FERRELL 
Rating:
5.0

Customer did not leave a comment.

RALPH MANGUBAT 
Rating:
1.0

Contact phone number did not work. Bars on the doors and windows. Parking lot was full of pot holes and standing water. Had to wait while another vehicle was moved to back trailer into an open spot. Had to assist in lifting the heavy trailer tongue to unhook the trailer from tow vehicle. No type of verbal acknowledgement or written receipt when finished with the rental.

Francis Romano 
Rating:
5.0

Customer did not leave a comment.

Demetriss china 
Rating:
5.0

Customer did not leave a comment.

RALPH MANGUBAT 
Rating:
5.0

Nothing. Moe the manager did an outstanding job a assisting me. He suggested the truck size, etc. Such a courtesy man. The only place I will ever rent a u haul.

Lois Pettiford 
Rating:
5.0

I always come to this location for my uhaul rental. The customer service is truly outstanding. You are welcome from the time you make the reservation until the time you return the vehicle. I have nothing but positive things to say about this location.

Lois Pettiford 
Rating:
3.0

Customer did not leave a comment.

Daniel Benish 
Rating:
5.0

Jinfang Zheng

JIN ZHENG 
Rating:
5.0

Customer did not leave a comment.

tonyia blacknall 
Rating:
5.0

Customer did not leave a comment.

Chamouss dine dine 
Rating:
5.0

Customer did not leave a comment.

RALPH MANGUBAT 
Rating:
5.0

Fast and friendly service. This location also had what I was looking for, short notice, after all others were booked.

Edwin Gibson 
Rating:
4.0

Customer did not leave a comment.

donald jones 
Rating:
3.0

No comment

Tonya Jones 
Rating:
5.0

Customer did not leave a comment.

Ana CuartasOchoa 
Rating:
4.0

Customer did not leave a comment.

Andrew Gammon 
Rating:
5.0

Customer did not leave a comment.

Mike Beaumont 
Rating:
5.0

Everything was as promised. Equipment was in good shape.

David Bonnett 
Rating:
4.0

Customer did not leave a comment.

MICHAEL BOGIN 
Rating:
5.0

Customer did not leave a comment.

Kim Wilson 
Rating:
5.0

Customer did not leave a comment.

RHONDA GLENN 
Rating:
5.0

Customer did not leave a comment.

Porfirio DiazRobles 
Rating:
5.0

Customer did not leave a comment.

GACHE HANKERSON 
Rating:
3.0

Customer did not leave a comment.

Michael Gall 
Rating:
5.0

Customer did not leave a comment.

tonald Gunn 
Rating:
3.0

Customer did not leave a comment.

David Hollis 
Rating:
5.0

This was an outstanding place to rent a u- haul. The owner/ clerk was also helpful by calling me time the truck came in so that I could immediately go and pick it up. Great place to rent a truck.

Lois Pettiford 
Rating:
5.0

Customer did not leave a comment.

dale teasley 
Rating:
5.0

I'd prefer a better resourced site, but everything went very well at this location.

james Tatum 
Rating:
3.0

Customer did not leave a comment.

Norman Burwell 
Rating:
5.0

You charged us for gas at 6.00 a gallon and I returned the vehicle with the gas I used. Check mileage vs gage and see...this is the second time I have rented from Uhaul and the same gimmick...STOP ROBBINS YOUR CUSTOMERS...SNAKES... GARY WITHERSPOON... BY THE WAY, I WOULD RECOMMEND A FRIEND WHO HAS NO OTHER MEANS BUT I WOULD CAUTION THEM TO WATCH FOR GAS CHARGES

Gary Witherspoon 
Rating:
5.0

Nothing the salesman was very kind and informative.

amorita pickering 
Rating:
3.0

Customer did not leave a comment.

Ronald Gunn 
Rating:
4.0

Customer did not leave a comment.

Jennifer Dawson 
Rating:
1.0

Customer did not leave a comment.

Rene Lambert 
Rating:
3.0

Customer did not leave a comment.

Penny Tylka 
Rating:
3.0

The van reeked very badly of cigarettes but was clean inside. Outside was dirty but I don't care about that. Overall was a decent experience and if I had to, I'd rent from them again.

Jama Hutchison 
Rating:
4.0

Customer did not leave a comment.

Varun Desai 
Rating:
5.0

Customer did not leave a comment.

Delvan Reid-Harp 
Rating:
4.0

Customer did not leave a comment.

Lamar Harvin 
Rating:
1.0

The price is to high an they don’t explain it to you

kelly liles 
Rating:
4.0

The vehicle I rented had a very syringe smell of cigarette. I informed the location manager and he was aware and had to had smell removed but was not able. The service was fast and very good.

James Boyd 
Rating:
1.0

The Uhual had no gas when we picked it up and we documented this. We had to fill up the truck to even get to our location, then we were charged after dropping off because the tank was low! Also we got charged for dropping off late but have documentation proving me dropped off exactly on time. Lastly we were said to have drove 200+ miles when we only went from Durham to Raleigh and back.

jordan Thorpe 
Rating:
5.0

Great experience 👍

Emmanuel Ekop 
Rating:
5.0

Customer did not leave a comment.

Ranlod Green 
Rating:
3.0

Customer did not leave a comment.

Adrienne Guy 
Rating:
4.0

Customer did not leave a comment.

PATRICIAANNE GOODING 
Rating:
4.0

Customer did not leave a comment.

david pitts 
Rating:
5.0

Good customer service and good deal

Harol Byrd 
Rating:
3.0

Customer did not leave a comment.

ROBERTA DEMERY 
Rating:
5.0

The truck just needed to be cleaned. It was dirty. However, the person that assured me was phenomenal

IRIS OWENS 
No reviews have been submitted for this location.

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