Ely Flower and seed were wonderful. But its so frustrating to make a reservation for a trailer, and never knowing if one will be available. This can get very expensive.
Pat N
Customer Reviews for Ely Flower & Seed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul as a company needs to work on your online and before hours check in. I have used Uhaul several times and will continue to use you. The last 2 times I tried the before hours checkin and it didn’t work. Nothing received from Uhaul providing access to lock box for the keys. Had to wait around until they opened wasting 1-1/2 hours of my time
Dennis WEasy and quick drop off.
Stephen CWell done. The girl that helped hook it up/ disassembled was very educated on the matter. Keep up the good work
Greg PAwesome service, attendant was patient and kind
GORDON CKEEP UP THE GREAT WORK !. MJK.
MARCUS KRented uhaul, was told there was 1/4 of a tank. There was just under 1/4 of a tank. Wouldn't mind that, but when we returned it at the same level they called us the next day and said it was not at 1/4 tank. I usually love smaller places like this for renting but this was not cool.
Mythias LThe clerk did not check her math before she called me and turned an $800 bill into $4,000. She could have checked for an error before calling. I knew this was incorrect because I knew what my charges should be and asked to speak to a supervisor at her location. She was the supervisor for the day so she called a supervisor with uhaul company and he called me with the correct amount. Uhaul cimpany has an excellent support team!!!
CATHERINE FThe communications between Ely Feed and Seed need to be improved. At the last minute we received a call from UHaul that the trailer we had reserved was not available. We were told we would have to drive approximately 70 miles to pick up the same one so we rented a different model. There were additional glitches along the way. The whole rental was made unnecessarily complicated.
Susan LThe people of Flower and Seed of Ely, Minnesota are friendly, efficient and made sure I was satisfied.
Chris SWe loved this location. Very friendly staff and easy drop off.
Jill HThe folks here are very accommodating. Always willing to help.
Sue WThey didn't know what they were doing to finalize the contract took almost an hour just to get the paperwork done
Devon MNo problems.
Jeff ENice people in Ely
Frederick BBonnie is awesome!
Daniel MNice new unit. No issues on an 1900 mile trip across country.
Mark MThey made it very easy to return the trailer.
George MVery easy drop off. In and out in minutes
Kathleen JGreat customer care. Helpful, courteous, staff.
Jerome SSmall town service with politeness and professionalism! A great place to do business!
Edward HI picked up our U-Haul a day early, and Ely Flower and Seed was very gracious when we had to change alot of the paperwork. I would highly recommend U-Haul at Ely Flower and Seed for your moving needs. Alan
Alan WMake it easier to find on the app. Otherwise, excellent experience with this location.
Eric WNothing
Emily HThis was an after hours drop off
Dennis WThey are great
LUCUS LKEEP UP THE GOOD WORK.
Marcus KCan't honestly say the location was "clean" but the personnel were top notch. I definitely would recommend this location.
Laurence RUHaul website would not confirm my location for drop off, making it impossible to return the truck when I first attempted to. I had to go back the next day and download the App before I could finally return the truck.
Steven LStaff was very kind and courteous.
VIKIE SA very smooth rental. The personnel were very helpful and informative. They made sure that we understood everything about loading and pulling the 5x8 trailer.
Kenneth WQuick, friendly service.
BRENDA DOn the uhaul website it allow me to choose a Sunday pick up even though they are closed. Not until the day before did uhaul call me to tell me the location was closed and my choice was to either pick the trailer up on Saturday before 4pm or drive 65 miles to the nearest location to pick up on Sunday morning. Keep your website/reservations site up to date. This is the 2nd time I’ve rent from uhaul and had to change MY plans to accommodate what uhaul said as available but wasn’t.
Dennis WReservation time needs to be confirmed more than 3 days ahead of time.
JUDITH WThe person taking our reservation did not ask how many days we would need the trailer, necessitating a call with a long wait to get this corrected halfway thru our planned use of the trailer.
JAMES LEfficient, no wait.
Gregory RDid an after hours dropoff. It worked fine.
Clifford KCheck the tire before customer leaves
Keith S