Make sure stores have accurate quotes and billing.MICHAEL K.
Customer Reviews for Elwood Motorsports & Collision
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MICHAEL S.
Very little interaction. Location personnel did not check/count that all pads were returned and interior of truck was clean.ROBERT W.
Electronic check in didn't work. The app wanted to use my location information. I allowed this, but the app still wouldn't let me check the truck back in. There should be a way to return the truck after hours if your app doesn't work.ANDREW S.
El cliente no dejó un comentario.GREGORY R.
I thought the mobile app would be easier and quicker however it was frustrating and time consuming. We ending up have to go in anyways. The man that helped us was super friendly and got us situated right away.christipher M.
Hard to find, needs signage.PETER P.
El cliente no dejó un comentario.JIMMIE O.
Excellent service. Quick check in/out. Helpful though the whole process. Highly recommend using these guys.JEFFREY W.
UHaul needs to make the "drop off" app easier to find, like on the contract, when customers drop off equipment after their store hours.Craig R.
Professional easy to work with answered every question I had regarding pulling a U-Haul. They made it easy and understandable. Great experience! Jim ShaughnessyJAMES S.
El cliente no dejó un comentario.RONALD C.
El cliente no dejó un comentario.RILEY R.
No changes required, convenient location and good truck.james F.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Brian T.
El cliente no dejó un comentario.Michael W.
Extraordinario servicio al clienteMICHAEL K.
El cliente no dejó un comentario.RUSSELL L.
El cliente no dejó un comentario.jeffrey S.
The gas meter was 3/8 not 1/2 tank had to fill more than what it read when I received the vehicle.dean B.
When we arrived the vehicles were not checked in and there was a wait due to that. We arrived at 9am and did not get the vehicle until 9:30am. We returned the vehicle at 10:35am the same day. Uhaul called me the next day and notified me that the vehicle was not returned. The dealer did not enter the information of my return until Monday. They put the return time at 1:00pm when I returned it at 10:35am.JERI H.
Did not interact with anyone at location. Remote drop off using the U-Haul app was a life-saver.Michael S.
Adhere to covid-19 safety recommendations (there were zero in place at this location, no employees wearing masks, no physical distancing markers for lines, no hand sanitizer anywhere, etc).Bruno B.
El cliente no dejó un comentario.Carly S.
El cliente no dejó un comentario.Desmond Eugene R.
El cliente no dejó un comentario.Glenn R.
Chris was great to work withDON C.
Great personnel. Very helpful and respectful.LANA F.
El cliente no dejó un comentario.Laura P.
El cliente no dejó un comentario.Lillian R.
The young man that takes care of the Uhaul rentals was amazing. Very polite and helpful.Lana F.
El cliente no dejó un comentario.ANITA A.
El cliente no dejó un comentario.Leslie N.
El cliente no dejó un comentario.Andrew C.
Our agent was great!!!Gary L.
El cliente no dejó un comentario.JOSEPH G.
El cliente no dejó un comentario.Marion V.
Chris was greatSTEWARTH G.
El cliente no dejó un comentario.STEPHEN J.
I consider it quite a blessing that I stumbled upon this UHaul location by accident .. I have dealt with so many UHaul locations .In my 68 years of life ... from SoCal .. to Central Calif .. to here in the Scottsdale Area . I had a horrible experience with the first U-HAUL I used in the Scottsdale area .. I think it was on Bell Rd .. they actually were hostile .. and rude ., and just horrible .. I was shocked .. then I went to one on Cave Creek Rd in Phoenix .. what a difference .. they were outstanding .. and explained they get all kinds of complaints on the Bell Road location one .. but this one on Cave Creek Rd .. in Cave Creek is so close to the new house I'm in . and they are ...just superb ! Chris who runs the Cave Creek location .. is so efficient.. so friendly .. competent .what a great experience ! . Geena his assistant .. and Cadence .. his other assistant .. could not be more friendly and welcoming and accommodating .. all in all Just a perfect 10 I give them ! Congratulations ! Keep up the good work ! â€" Matt SMATTHEW S.
trailer had burnt out running lights.Debbie P.
Personal extremely friendly.RICHARD M.
El cliente no dejó un comentario.Michael H.
Dont have their stuff together. Truck was a mess and I used my own disinfectant to spray it down. It's a beater truck.dennis C.
Check pressure in all tires before customer departs with truck. Clean out passenger door trash receptacles before giving to customer.James T.
Best customer service ever!Erin P.
Easier parking lot to maneuver a trailer.Charlene H.
El cliente no dejó un comentario.Rhonda A.
Chris was very helpful...norm C.
El cliente no dejó un comentario.Alfred C.
El cliente no dejó un comentario.Douglas D.
El cliente no dejó un comentario.Dennis E.
El cliente no dejó un comentario.brad C.
Process was easy. We had to rent prior to opening and you just follow a few steps and able to access keys. Chris was very informative and helpful. Truck was very clean. Inside and out.Kimberly K.
It was very easy to drop off the trailer. Your employee was super friendly and helpful. This rental was a great experience. ¡Gracias!David C.
same answer as beforeCHRISTOPHER K.
El cliente no dejó un comentario.JOHN H.
Easy pick up and drop off...good experience.Chester I.
Earlier Pick-up ðŸ‘ðŸ»Andy C.
Chris was helpful and efficientGregory R.
Used this location many times the Uhaul rep here is extremely helpful and great to work withScott S.
Great service.Charles D.
El cliente no dejó un comentario.Roger V.
I had a great trip to AZ. Great staff!John Q.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Glen R.
El cliente no dejó un comentario.Andreas T.
El cliente no dejó un comentario.MARK D.
Maybe a cooler Day! Was 114F>>>> Other than that all was good staff helped me park the trailer, unhitched it and off I went. All round great experience both at pick up and delivery.gregory R.
Easy process and Friendly service! Will definitely rent from this location again.laura G.
El cliente no dejó un comentario.TERENCE R.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.TERENCE R.
Great speed, availability, terrific customer service.ALEXIS V.
El cliente no dejó un comentario.billy D.
El cliente no dejó un comentario.Brian R.
Your online pick up and customer service was horrendous. I reserved my truck over a week in advance for the 24/7 truck pick up. Two days prior to me picking up the truck at a location 1 mile from my house, I was informed the location changed. When I arrived at my scheduled pick up time at 6:30 am, the app would not load properly. After 4 phone calls to customer service and practically hung up on 3 times, it was concluded that your representative who switched my pick up to the new location switched the pick up from 24/7 to waiting for store to open. So I was forced to wait an hour and 30 min for store to open to get the truck. Meanwhile, I had 4 moving people being paid by the hour at my house for an hour and 15 minutes waiting on me to show up. Thankfully, the last person I spoke to who did actual customer service, was very helpful.joseph D.
El cliente no dejó un comentario.Donald F.
El cliente no dejó un comentario.Thomas H.
El cliente no dejó un comentario.RICHARD J.
The checkout process was horrible over an hour on the phone trying to get my truck. Was a pain in the rear, will not rent where I cannot check out live!!!!jeff P.
tire rims were pretty beat up...rusted. Location is more of a car repair place than a typical UHaul location.DOUGLAS B.
Excellent serviceSEAN C.
El cliente no dejó un comentario.Steven B.
I could not say enough about what a great experience this was! I was in a bind and the U-haul trailor was needed as my plan A did not work as planned. The agent was awesome and the whole thing went from disaster to wonderful experience. Thanks guys!!!BILL G.
Thank you Chris!Kenneth D.
El cliente no dejó un comentario.Zach G.
This location and staff took the time to evaluate the remaining 3 tires and made the determination that two out of the 3 were bad!Steven C.
El cliente no dejó un comentario.Sonia H.
It was a pleasure working with the Representative at this location. Check in was quick and easy and the truck was ready on time. Would definitely recommend renting from this location!William K.
yessssssssssssssssssssss andrettiAndre M.
Great guys to work with.Jeffrey M.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.CARRIE C.
Customer service was rude and wasted My time.. rather than listen to me and my problems they were too robotic and concerned with moving onMarcus J.
So nice to have a Uhaul very close to home at a Local Business Elwood Motorsports & CollisionRicardo M.
Due to connectivity issues it took almost an hour to be able to leave the rental agency with the equipment. This is not the first time it has taken an excessively long time to complete the rental agreement with U Haul. They (U Haul Corporate) really need to get their act together and fix their computer network.William F.
El cliente no dejó un comentario.Marco D.
El cliente no dejó un comentario.STEVEN L.