Customer Reviews for Elwood Motor Sports LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

Very poor app self service

Rating:

1.0

No help at all. Rude, disrespectful, I will never use U-Haul again thanks for nothing.

Rating:

2.0

The online check in process was painful and slow. The moving blankets and dolly that I ordered were not in the truck and I didn’t find this out until I arrived to pick up my truck.

Rating:

2.0

it was after hours - so no interaction..... but I did get a call 5 days later wondering when I would turn the truck back in.... WHAT? The truck was turned in same day of rental. I even dropped off the contract so there was no confusion.

Rating:

1.0

Extremely disappointed. Also, disappointed with the after hours pick up process. Extremely time consuming.

Rating:

5.0

The U-Haul app wasn’t working properly to pick up the vehicle using the app. So had to use counter service which was fine.

Rating:

3.0

Dropped off on a Sunday .

Rating:

2.0

Uhaul called and wanted me to drop the truck off at a different location other than Elwood which I chose, which would have taken me another 1 1/2 hours out of my way, plus additional miles on the truck. Uhaul rep told me there was no space to drop the truck; I told them this was unacceptable. This Elwood location is just a drop box. This should be explained on the website. The reviews for this location are poor. Seems like UHaul should have better locations other than a drop box.

Rating:

1.0

The location offers no help on site and the staff was very rude. Truck was great and did its job.

Rating:

1.0

nobody there and if you call the 800 number, good luck getting anyone timely as you stand outside in 110 degree temperatures

Rating:

1.0

This is a “remote” location. I made the mistake of inquiring within the shared business at this location and was rudely turned away. My wife had reserved the truck online and assumed hand trucks would be available - they were not. Additionally the system for retrieving the key was overly cumbersome. It took us 30 minutes on the phone with U-haul (transferred SEVERAL times) to finally sort out retrieving the truck. The Uhaul phone staff suggested driving 15 miles to pick up a hand truck at a different Uhaul location! This was a time-consuming, opposite-of-customer-friendly experience. Uhaul needs to get its act together

Rating:

2.0

The online check in process did not work and the people at the location simply were not helpful at all. They gave me a phone number to call and the person there was great. Unfortunately the equipment I reserved was not available at the site. I was given a larger truck which was fine but still had to drive about 20 miles to get the dollies I had reserved. Save yourself time and just go to a U-Haul center.

Rating:

1.0

Went into the office about 3pm and said I was there to return a 20’ truck. The young man at the desk said they don’t have anything to do with uhaul returns and said there was a drop box for the key outside. Good thing I didn’t just drop the key in the box as he implied. Turns out there was a fairly elaborate process I had to go through on my cellphone first so it was lucky I checked. We were beat from moving all day and it was intense sun and HOT! I had to reopen the back of the truck and take photos of the condition of truck, dashboard etc. I’m a 66 yo female with hip and knee problems. I was under the impression that someone would help check out the truck in person like what had happened in the morning when we picked up the truck at True Value. My text said self checkout instructions were for ‘after hours’. The business was clearly open. I was pretty unhappy with the unhelpful staff at this location and would not want to drop off there again. Poor excuse for ‘service’.

Rating:

1.0

They were closed. Uhaul and website said open till 1130. I was able to rent with the self check in and out, but had no idea that was the case. Called, had to download an app, then didn't work, called back so they could push out a code. Would have been prepared if I knew. The man on the phone that helped me was great! Very nice and patient.

Rating:

5.0

Great Service!

Rating:

3.0

Be prepared for no help at to site

Rating:

3.0

Hard to get in, park. No help from one guy. Says, return online. We would be charged if parked in wrong lot. Very confusing.

Rating:

4.0

Actually was pretty easy picking up the truck with the uhaul app.

Rating:

2.0

Notify customers that there is no desk attendant and that everything has to be done remotely,

Rating:

1.0

The self pickup site is horrible and unintuitive!!!! We will never use uhaul again complete and total wast of time!!!!!

Rating:

2.0

This was an extremely difficult location to find. The signage was very poor, barely noticeable. The gentleman who helped me was pleasant, but didn't know too much about the rental.

Rating:

1.0

The agent at the rental location could have cared less. When I told him I was there to rent a truck his reply was "It's all done on line". I had to find the lock box on my own. The UHaul app failed repeatedly. The error message was can't connect to the network. I couldn't return the truck electronically because the app failed again. I called UHaul for support and was disconnected after a 20 minute wait. I then contacted support via text support. That process was better but frustrating. The windshield on the truck was dirty. With better support all of this would have been a positive experience.

Rating:

1.0

This place is useless. They are the most unhelpful people I have ever met. They made sure to let me know that I was bothering them and go the hell away. I would not send my worst enemy here to rent a truck.

Rating:

4.0

The entire process was very difficult. Website said there was a specific size truck available. Rep called said that was not the case, and she was VERY rude. Instructions for truck rental was awful. Would never ever rent from UHaul again.

Rating:

2.0

The place I rented from was fine overall but U-Haul customer service itself I would probably advise people against I’ve reached out like four times about getting charged for something that I didn’t even get and have not heard back once.. Super frustrated.

Rating:

1.0

I was given a truck without working AC. In Arizona. In 110 degrees. I demand a refund immediately.

Rating:

1.0

No customer supports, far-away to all locations and more local traffic

Rating:

5.0

Service was excellent no improvement neccesary

Rating:

1.0

Truck was nasty they did not even attempt to clean it. Then tried to chanrge us for having the truck for literally 10 minutes. I will never use uhaul agaij in my life theae guys are complete assholes.

Rating:

5.0

Great experience as always! Thank you!

Rating:

5.0

Tyler was an outstanding young man in preparing and checking me in/out I left my bank card in the truck inadvertently and Gus? Called the next day when they found it. Great uhaul dealer! Used them a couple of times

Rating:

5.0

I was overcharged by your corporate office...the corporate office did not notify the location I rented the truck...hence the overcharge...

Rating:

5.0

Very professional and helpful

Rating:

5.0

Again you fucked up, the form said to drop it off there but the computer said to drop it off about 1/2 hour away.

Rating:

5.0

The young man who helped me was thorough, pleasant and helpful.

Rating:

5.0

Great truck! Fair price. Would rent again

Rating:

3.0

Make sure the AC works. 105 degrees in PHX and no AC Not good!!!!

Rating:

1.0

The gas was less than 3/4 a tank and I brought it back over 3/4 but apparently they scammed me and said it was more than what was there and we even confirmed it was less than 3/4 a tank when we walked the vehicle. It's was never discussed prior to me getting in the vehicle so how would they know how much gas it had. And the email says it's estimated not confirmed. So I was told $68 and then got charged $20 more that was not discussed. Will never rent again. Scam scam scam

Rating:

5.0

The vehicle was damaged when we picked it up. The damage was noted so we had no issues returning the vehicle but the damage created a very uncomfortable trip. The front windshield seal had extensive damage. The damage created a very loud noise in the cabin and the trip was 14 hours long. The seal damage also caused water to leak into the cabin during a rainstorm, making it difficult to see through the right side of the windshield

Rating:

5.0

Thank you very much

Rating:

1.0

Replace the location or insist on more professional personnel.

Rating:

5.0

Great efficient service

Rating:

3.0

you billed me for Equipment we did NOT get to use....This location did NOT have a dolly....Please credit my Credit card back the $10.00 thank you

Rating:

5.0

The customer service is outstanding. The people who work here made it very easy for me to pick up and drop off the trailer.

Rating:

5.0

great service, easy pickup and drop-off

Rating:

3.0

Make sure stores have accurate quotes and billing.

Rating:

3.0

Very little interaction. Location personnel did not check/count that all pads were returned and interior of truck was clean.

Rating:

4.0

Electronic check in didn’t work. The app wanted to use my location information. I allowed this, but the app still wouldn’t let me check the truck back in. There should be a way to return the truck after hours if your app doesn’t work.

Rating:

5.0

I thought the mobile app would be easier and quicker however it was frustrating and time consuming. We ending up have to go in anyways. The man that helped us was super friendly and got us situated right away.

Rating:

4.0

Hard to find, needs signage.

Rating:

5.0

Excellent service. Quick check in/out. Helpful though the whole process. Highly recommend using these guys.

Rating:

5.0

UHaul needs to make the "drop off" app easier to find, like on the contract, when customers drop off equipment after their store hours.

Rating:

4.0

Professional easy to work with answered every question I had regarding pulling a U-Haul. They made it easy and understandable. Great experience! Jim Shaughnessy

Rating:

5.0

No changes required, convenient location and good truck.

Rating:

5.0

Great customer service

Rating:

3.0

The gas meter was 3/8 not 1/2 tank had to fill more than what it read when I received the vehicle.

Rating:

2.0

When we arrived the vehicles were not checked in and there was a wait due to that. We arrived at 9am and did not get the vehicle until 9:30am. We returned the vehicle at 10:35am the same day. Uhaul called me the next day and notified me that the vehicle was not returned. The dealer did not enter the information of my return until Monday. They put the return time at 1:00pm when I returned it at 10:35am.

Rating:

3.0

Did not interact with anyone at location. Remote drop off using the U-Haul app was a life-saver.

Rating:

2.0

Adhere to covid-19 safety recommendations (there were zero in place at this location, no employees wearing masks, no physical distancing markers for lines, no hand sanitizer anywhere, etc).

Rating:

5.0

Chris was great to work with