Comentarios del cliente para Elmwood Self Storage & Wine Cellar

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Elmwood Self Storage & Wine Cellar

Grado total:

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Allen S. en

Grado:

El cliente no dejó un comentario.

Emily B. en

Grado:

El cliente no dejó un comentario.

Dwayne G. en

Grado:

El cliente no dejó un comentario.

Kelli R. en

Grado:

They did not have my 26’ truck avail so i had to take the 20’. I hired 3 guys to move me from New Orleans to Mandeville. I had to make 3 extra trips the next day with a broken foot in my SUV bc i no longer had help and my “reservation” wasn’t avail. I want a partial refund. I will e mail pics of my loaded up SUV and broken foot. This is terrible service.

Craig B. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

The service at the drop off location was horrible. The manager at Tulane ave location is rude disrespectful and very unprofessional. I called the location owner 5 times and never responded. Then I found out the he listed me on no rent list. I am so disappointed.... I rented from Uhaul more than 20 times.its the first time I hear of a business that allow employees the disrespect the clients.

shanika s. en

Grado:

El cliente no dejó un comentario.

Diondra M. en

Grado:

El cliente no dejó un comentario.

Chiquita C. en

Grado:

The worker that assisted me was very helpful, courteous and it took very little time for her to get me checked in and out the door with my rental.

Peter H. en

Grado:

Perfect. Thank you!

Samuel B. en

Grado:

El cliente no dejó un comentario.

Jennifer T. en

Grado:

Make the self check-in process faster. It took 15 minutes for the approval process to complete.

rene g. en

Grado:

According to my calculations, the sales tax should be at the most $7.38 not $7.39, based on a rate of 9.20% for Jefferson Parish. Kindly explain where I am wrong; or is U-Haul getting extra pennies from all their customers?

Larry G. en

Grado:

agent was very nice And helpful

Regina T. en

Grado:

El cliente no dejó un comentario.

Claire E. en

Grado:

El cliente no dejó un comentario.

Jean Paul D. en

Grado:

El cliente no dejó un comentario.

Donald F. en

Grado:

Everything was perfect for me.

Kimberly B. en

Grado:

El cliente no dejó un comentario.

Rene B. en

Grado:

El cliente no dejó un comentario.

betty r. en

Grado:

El cliente no dejó un comentario.

Dianne S. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

East check in and return experience

Lilbrian D. en

Grado:

El cliente no dejó un comentario.

Brandon M. en

Grado:

El cliente no dejó un comentario.

lee B. en

Grado:

El cliente no dejó un comentario.

Jesse G. en

Grado:

El cliente no dejó un comentario.

Earl M. en

Grado:

El cliente no dejó un comentario.

Ernesto M. en

Grado:

El cliente no dejó un comentario.

Niesha C. en

Grado:

Please ensure that all employees are aware of how to check to see how long something can be rented before giving that information to customers. I called corporate on Friday, Nov. 9, 2018 at 9:01 am (central time) and spoke with Kenetra Woods. She informed me that the rental I wanted to reserve was available for 24 hrs when it was only available for 12 hours. Due to this misinformation I had to cancel a reservation and look for a new one, which was a bit of a hassle. As a customer I ask that you please ensure that your employees are adequately trained and are giving accurate information. Thanks

lee B. en

Grado:

El cliente no dejó un comentario.

Leslie M. en

Grado:

El cliente no dejó un comentario.

Ray D. en

Grado:

El cliente no dejó un comentario.

byron k. en

Grado:

El cliente no dejó un comentario.

Scot B. en

Grado:

El cliente no dejó un comentario.

JAMES M. en

Grado:

El cliente no dejó un comentario.

GEORGE J. en

Grado:

El cliente no dejó un comentario.

AHN T. en

Grado:

Service is always exceptional here!!!!

Michael C. en

Grado:

The key did not get put into the key pick up box. After an hour of phone calls I had to drive to another location 8 miles away.

Christian D. en

Grado:

It took a long time to get verified to rent the thing for a trip that was less than 10 miles.

elizabeth s. en

Grado:

My experience was excellent all the way around—great customer service and a sparkling new cargo van!

Candance D. en

Grado:

El cliente no dejó un comentario.

Louis D. en

Grado:

Have a little more gas in the van when I pick it up.

Craig F. en

Grado:

El cliente no dejó un comentario.

Marquitta B. en

Grado:

El cliente no dejó un comentario.

Don E. en

Grado:

Nothing. Christine was Very polite and knowledgeable when I made reservation and vehicle was exactly what we needed. An absolute Pleasure Doing business with these people.

Patrick P. en

Grado:

El cliente no dejó un comentario.

Kim D. en

Grado:

I returned rental on time, gassed up, and clean. I checked my bank 3 days later to see if my $100 credit for down payment was applied to my banking account and instead I was charged another day . I immediately called Uhaul and was told the customer service agent would call the area manager Mike and see if he would issue my checking account back the $87 dollar credit back to me for the incompetence of the office checking in there rentals in a timely manner. I will be able to receive my $100 down payment reimbursement. I sincerely hope this issue is taken care of with delicacy so I can use Uhaul in my future rentals. Such a disappointment.

Ryan L. en

Grado:

Fast and efficient

Erica B. en

Grado:

Check to make sure the U-Haul is clean between uses. The cargo van had a strong urine smell and wasn't the cleanest.

Jodi M. en

Grado:

Have furniture mats available if they were ordered

Keyona M. en

Grado:

I don’t know where to begin. On Saturday I made reservations to pick up a U-Haul 10’ foot truck went there someone canceled my reservations. Then I reserved a truck for Monday called the 1-800 number ask for the same truck but if I could make my reservations earlier went there it was a van. The dolly was not in the van. Just all around poor experience!!

michelle m. en

Grado:

My husband and I have been together 27 years and whether we move across the street or across the country we only use Uhaul. They're reliable and fair and always have clean storage space if we need it. I would be remiss if I didn't mention that no matter what location the staff has always been so very helpful and curtious whether in person or on the phone. We would never consider using nor would we ever recommend any other company ,thank you Uhaul for all the service over the years. When we finally purchase our forever home you can count on us calling you again. Sincerely ~The McCrea family ????

Dakota G. en

Grado:

Dropped off after hours, location was easy to park in and very convenient.

KuanJui S. en

Grado:

El cliente no dejó un comentario.

Mark B. en

Grado:

I made a reservation for a 2 day rental of a 26’ truck on line for pickup at a location near my house. When I arrived, the person at the counter informed me that they haven’t been a U-Haul supplier for quite some time. I called the 800 number and was given another number to call. While waiting on hold for 16 minutes I received a text from U-haul that my truck was available across town. When I arrived the second location the person at the counter told me I was only allowed to have the truck for 10hrs because that what U-Haul has for my reservation. I of course ignored this and used the truck as long I needed. I will continue to avoid using U-Haul in the future and stick with Enterprise, Ryder or Penske. Those rentals are much easier and convenient.

Dale P. en

Grado:

El cliente no dejó un comentario.

Julian H. en

Grado:

El cliente no dejó un comentario.

Lani N. en

Grado:

El cliente no dejó un comentario.

Nencireex A. en

Grado:

Is too spendsive to use just for a few hours!!

EDWARD G. en

Grado:

Nothing that I can think of

john h. en

Grado:

Absolutely awesome customer service!!! A+++++++ The folks here deserve recognition!!!!!

ANN G. en

Grado:

The salesperson was very cordial and informative. The truck met our moving needs and ran great. I would recommend renting from this U-hall to my friends and family.

Monique C. en

Grado:

El cliente no dejó un comentario.

Wayne A. en

Grado:

Very satisfied. The best place to rent a uhaul truck

Phoebe Z. en

Grado:

El cliente no dejó un comentario.

Tim H. en

Grado:

Friendly, efficient service. Equipment was in good shape and operated as advertised. Definitely a positive experience and would recommend to anyone looking for a moving rental company.

THOMAS T. en

Grado:

GOOD SERVICE !

BRIAN Y. en

Grado:

Great location, clean facility and excellent service. The truck was perfect for our needs. Easy to rent and easy to return. Thank you,

Donna B. en

Grado:

First let me mention that the phone number shown in the online website here is a phone number that this Harahan Clearview Ave Uhaul never heard of but admitted that others had complained about wrong number. Not sure why they would not take the time to see about getting correct phone number on this website. It has got be costing them some missed business. I almost cancelled my order because no one called me the day before pick up (like they are suppose to do) and I did not have a good phone number to call them to confirm my order. I thought they might be out of business! GOOD PHONE NUMBER IS (504) 739-4757. Staff was very friendly. Office was big, modern, and clean. 10 ft truck was ready to go. I dropped it off around 5pm which is closing time. They inspected truck next day and adjusted my estimated order amount down since my mileage was less then estimated. .Got email from them showing final bill and credit card charge. Paid $19.95 for 24 hours plus .79 cents per mile for 11 miles, plus $1 environmental fee plus tax. Total bill was $32.53! Can't beat that! (I did not get the $14 insurance since I only had a very short distance to go....but looking back I should have got it since just one accident or tire damage or any damage whatsoever is going to be very expensive. Hope this helps someone.

Lea B. en

Grado:

When I checked out I Received a notification stating that I had to pick up the furniture pads at a different location. I went to that location and was told she did not have my order. She called my pick up location and they stated that they had my furniture pads are ready with my Uhaul. When I picked up my uhaul at the second location I asked about the furniture pads. I was told they were already in the truck. When I got to my next location I opened up the hatch and the furniture pads were not in there. I had to go back to uhaul for the 3rd time that day to pick up the furniture pads that I had asked about multiple times that day. Complete waste of time and fuel/ mileage.

Mark G. en

Grado:

El cliente no dejó un comentario.

Karen D. en

Grado:

El cliente no dejó un comentario.

RICHARD C. en

Grado:

After being told to drop off my rentals at this location with a 15 ft one way u haul & a vehicle transport trailer from a location in Georgia 600 miles away because of time constraints & it’s close proximity to my home I arrived 2 days early and arrived at this location because I could not unload a u haul with a car trailer attached immediately after walking in this Elmwood location after a cold reception It was immediately made clear they are not a u haul & that they don’t perform u haul duties which would include helping a customer unsecure a vehicle that the customer didn’t secure himself..Unfortunately im a handicap individual with physical limitations and I made that clear to the staff that I could not nor physically do it myself they looked at me like I was from another planet & told me to go to another location at which time I became upset because I had paid help waiting one block away at my apartment to unload this u haul & I just drove 10 hours to get to Louisiana.I was told specifically to come to this location. The staff was very rude as well as individuals who called themselves owners. If these so called owners and their employees are representative of the u haul company that I have used as well as all my family who are all military members.. I promise me nor any of my family will be in need of your services ever again...

Michael F. en

Grado:

The staff was super friendly and helpful. It made my move so much easier.

JOSHUA G. en

Grado:

El cliente no dejó un comentario.

Louis J. en

Grado:

El cliente no dejó un comentario.

Dominque C. en

Grado:

El cliente no dejó un comentario.

Edward G. en

Grado:

Nothing that I can think of. This location is a superb example of how a business should be run.

ROBERT G. en

Grado:

empty ashtray in the truck

Oscar P. en

Grado:

El cliente no dejó un comentario.

Kathlyn B. en

Grado:

Friendly and helpful staff.

Bernard W. en

Grado:

The Lady that served me was very kind and professional

KIM S. en

Grado:

El cliente no dejó un comentario.

Sade I. en

Grado:

Easiest experience I’ve ever had with Uhaul. The agents were very nice. I would definitely recommend this location.

Ian M. en

Grado:

Sat in there for over a hour while she did the contract and she said I would get a refund at drop off. That did not happen.

Terrence C. en

Grado:

This location always has the size and class truck that I use. The equipment is clean and well maintained and you will not find a nicer facility in any truck rental establishment.

Sharon P. en

Grado:

Nothing! Melanie was wonderful. She ensured a pleasant customer experience.

Thomas P. en

Grado:

Very nice experience

EDWARD D. en

Grado:

The staff was very friendly, and helpful to ensure we had exactly what we needed. Well done to this site.

Walter F. en

Grado:

Very friendly staff

Edgar D. en

Grado:

Needed an in-city moving vehicle. This was perfect. 5 hours and I was done. Picked a truck that was sized exactly for my stuff and then went up one level, as it's always good to have a little bit more truck than you think you need. Employees were friendly and capable. Even the reception area coffee was good!

Semone J. en

Grado:

El cliente no dejó un comentario.

John F. en

Grado:

El cliente no dejó un comentario.

Ashlea A. en

Grado:

El cliente no dejó un comentario.

DEVIN C. en

Grado:

El cliente no dejó un comentario.

Sophy R. en

Grado:

El cliente no dejó un comentario.

Christian B. en

Grado:

We had a great experience. We loaded 26' rider and ran out of room. Ordered a 10' truck at 230pm and picked it up 30 min later for a one way from Harahan LA to Gray ME.

John K. en

Grado:

El cliente no dejó un comentario.

SRIKANTH R. en

Grado:

How surprising and nerve wrecking it would be when I got there for my truck pickup then front desk guy says that truck can not be rented because it got check engine light on and U-HAUL wanted to fix it before my reservation but they could not make it though. This location is a U-HAUL extended services so the front desk guy needed to call U-HAUL office to tell that I was furious to know about situation. Finally they removed the check engine light service request from the file and rented me truck. Anyways I was need truck for only short distance so I did not mind driving with check engine light on. So all I can say thanks to front desk guy named Sonny for his kind services by making calls to U-HAUL. This location is very convenient for all Jefferson and Harahan locations but U-HAUL services need to be improved very much. With heck of a situation my move was successful and was happy at the end of returning the truck.