Customer Reviews for Elliott Furniture
(U-Haul Neighborhood Dealer)

254 reviews

712 Lake Land Blvd   Mattoon, IL 61938

(217) 235-9480

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(217) 235-9480

712 Lake Land Blvd
Mattoon, IL 61938

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Hiden 
Rating:
5.0

They like to add insurance even if you selected no on ur reservation request. 2nd time at this location

Robert Shoraga 
Rating:
4.0

Customer did not leave a comment.

Martha Anderson 
Rating:
5.0

Rex with Elliott Furniture provided a smooth UHaul rental experience. Convenient location, and excellent customer service.

Sara Allen 
Rating:
5.0

Luckily this place was open because the first place was a joke and I was there forever trying to get a U-Haul and wasted quite a bit of time

Scott Weiscope 
Rating:
5.0

Customer did not leave a comment.

Alejandro Carrillo 
Rating:
3.0

i ordered the larger size so that it would come with a loading ramp and dolly. i went to pull out the loading ramp and it would not come out, had 3 other people try and it would budge. also there was no dolly located in the truck at all and was under the impression i would have access to one.

whitney french 
Rating:
5.0

They were awesome, professional and kind.

MCQUEEN DUNCANTELL 
Rating:
5.0

Make the 2 wheel cart free. It was almost in the way of us loading a couch in the tail end and I did not want to break the seal and pay $7 more. Not fair to put it in the customer's way creating an inconvenience. Otherwise a very good experience.

bruce prevo 
Rating:
3.0

We were a little surprised by the final bill. The vehicle was in good condition and we had no trouble.

Donald Hutton 
Rating:
5.0

Customer did not leave a comment.

Gloria Milon 
Rating:
3.0

The U-Haul app. Make it easier to use. It took me over a hour and four different people to get my rental done.

Jenny Fifer 
Rating:
5.0

Customer did not leave a comment.

Lisa Pauley 
Rating:
5.0

Customer did not leave a comment.

Dayne Smith 
Rating:
5.0

Owner is awesome!!! Very helpful and friendly!!! Highly recommend this location. Fast service!!!

Colleen Davis 
Rating:
4.0

Customer did not leave a comment.

Lamar Herschberger 
Rating:
5.0

I just Dropped off and left key in Drop Box as instructed since it was being returned after hours But next business day I received receipt of return ,parking lot was well lit and felt very comfortable returning after hours!!!

lisa Harland-Rowe 
Rating:
5.0

Customer did not leave a comment.

Jessica Fishel 
Rating:
3.0

There were no packing pads, just an empty bag.

Glenn Pence 
Rating:
5.0

Customer did not leave a comment.

Jody Gaines 
Rating:
5.0

Very friendly and helpful .

JANE TRUSKOSKY 
Rating:
4.0

Customer did not leave a comment.

Andy Luther 
Rating:
5.0

Customer did not leave a comment.

virginia sloan 
Rating:
5.0

Very good place to rent from. Quick, easy, friendly.

Merry s Shain 
Rating:
5.0

Customer did not leave a comment.

Jerry Finley 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Noland 
Rating:
5.0

Customer did not leave a comment.

Lorrie Bierman 
Rating:
4.0

Customer did not leave a comment.

Tony Koshinski 
Rating:
5.0

Agent was professional and pleasant and friendly and went out of his way to accommodate my needs. Excellent service and quality thank you

MARY anders 
Rating:
5.0

Customer did not leave a comment.

PIETRO VITALE 
Rating:
5.0

Truck needs new wiper blades and the check engine light was on then went off.

Michael Buck 
Rating:
5.0

Customer did not leave a comment.

Ladonna Rowden 
Rating:
1.0

Please let customer know that they have to download the app in order to be successful in picking up and returning truck. The website is useless.

NITA REVELL 
Rating:
5.0

Customer did not leave a comment.

crystal cutright 
Rating:
5.0

Customer did not leave a comment.

Brent Payne 
Rating:
5.0

Was very professional and well run location...very pleased

Darren Gordon 
Rating:
5.0

Customer did not leave a comment.

Mike schilling 
Rating:
5.0

Cannot improve..... went perfect

DIANE WILLIAMS 
Rating:
5.0

Not a thing. The whole experience was awesome and hassle free!!!! Thank you!

crystal cutright 
Rating:
5.0

Customer did not leave a comment.

LORI ROTHROCK 
Rating:
5.0

Rex was very pleasant, efficient and helpful.

PAMELA Williams 
Rating:
1.0

Customer did not leave a comment.

Phoebe Tillis 
Rating:
5.0

All was good. The engine light was on the truck I rented. Other than that, fantastic experience!

LORI DAVIS 
Rating:
5.0

Very helpful. Recommend to others for sure

angela nadolny 
Rating:
5.0

Owner was super friendly and very helpful...clean pick up location

Colleen Davis 
Rating:
5.0

They were amazing, friendly and gave me pointers on how to save gas. The truck was parked in a easy location to just jump in and go.

Denise Seckman 
Rating:
4.0

Customer did not leave a comment.

REGIS NUNES SANTOS 
Rating:
5.0

Customer did not leave a comment.

DRAKE SMITH 
Rating:
5.0

The truck had hardly no brakes and ran awful

Lisa Ward 
Rating:
5.0

Customer did not leave a comment.

Gary Hamblin 
Rating:
3.0

Worst experience ever

Amber Porter 
Rating:
5.0

Always prompt friendly service every time I rent.

Lisa Hickman 
Rating:
5.0

Customer did not leave a comment.

ROBIN ADAIR 
Rating:
5.0

Customer did not leave a comment.

Shane Webb 
Rating:
5.0

Customer did not leave a comment.

Lori Cudone 
Rating:
3.0

The owner greated us with respect. Called me by my name. Checked the equipment and did all paperwork in a timely manner. When I asked questions he answered them. This buisness was very clean.

Joanne Richard 
Rating:
5.0

Customer did not leave a comment.

CHAD GALLAHER 
Rating:
1.0

Customer did not leave a comment.

Paul Hoffman 
Rating:
5.0

Customer did not leave a comment.

Joni Klepzig 
Rating:
5.0

Friendly, prompt, helpful - would use again!

Heidi McFarland 
Rating:
5.0

Awesome people and very friendly and helpful!

Michael Hawker 
Rating:
4.0

Customer did not leave a comment.

Eric Boerngen 
Rating:
5.0

Customer did not leave a comment.

Ian Wilson 
Rating:
5.0

Customer did not leave a comment.

Lisa Hickman 
Rating:
5.0

Customer did not leave a comment.

William Pinson 
Rating:
5.0

Rex very helpful, no hassle

bruce prevo 
Rating:
4.0

Customer did not leave a comment.

Heather Landrus 
Rating:
5.0

I forgot to return the dolly when I dropped the truck off in Chicago can I return it to the pick up location in MATTOON Illinois? Thanks

Scott glenn 
Rating:
5.0

Customer did not leave a comment.

Tabitha Butler 
Rating:
5.0

Customer did not leave a comment.

Bryan Jendra 
Rating:
4.0

Owner/operator was fantastic. Let us pick up equipment earlier than posted hours and was very helpful in answering our questions.

Mark Jahraus 
Rating:
5.0

Customer did not leave a comment.

Chandra Torres 
Rating:
3.0

I rented the truck from another place had to drive to this location to pick up. the person doing the paperwork had my id and still could not get it right he had me going on a 4 day trip instead of a 48 hour rental what was supposed to be simple was not. wasted time trying to do a simple task

Jeff Simmons 
Rating:
5.0

Customer did not leave a comment.

Sereno Bernobich 
Rating:
3.0

Some how make sure trucks are returned when needed so the person who has it reserved gets exactly what they reserved. In the end it looks like we were well adjusted for all the trouble

donna waker 
Rating:
5.0

Customer did not leave a comment.

Mark Dries 
Rating:
3.0

Customer did not leave a comment.

John Barry 
Rating:
3.0

Customer did not leave a comment.

Makaela Nava-Sifuentes 
Rating:
5.0

Customer did not leave a comment.

Richard Loerop 
Rating:
5.0

Customer did not leave a comment.

Allen Drake 
Rating:
5.0

Very nice and pleasure to pick up truck at this location.

Rick Albert 
Rating:
5.0

Customer did not leave a comment.

Richard Lunsford 
Rating:
5.0

The staff at Elliott's were very friendly and helpful.

Marta Lockwood 
Rating:
5.0

Customer did not leave a comment.

Brad Graven 
Rating:
1.0

I have rented from Uhaul many times and I will not use them again. We filled the Uhaul up with gas less than one mile from the return location as to which I have my receipt. My husband pumped the gas and I even had him put a extra gallon in just to make double sure the gas was correct. I get a call today that says I did not put enough gas in and it will be an additional $23 or else I can come filled it up. I told the gentleman that called that we did fill it up to almost a 1/2 tank as per my contract. He insisted it was not filled up and was rude and laughed at me when I said I have my gas receipt and I know how many miles I drove and there is absolutely no way that it was not filled up to where it should have been. He still continued to be rude and again laughed at me and said I'll put you down for a promisery note for when you rent next and hung up on me. I am still shocked at this. I asked him perhaps the gauge is broke or someone took it out or there is a leak because I know I filled it up and I know how much I put in it. I am just in shock at the lack of professionalism and trying to figure out what happened. He just wanted me to pay or he didn't want to hear about it. If i owed you I would gladly pay you but I do not and I will not pay it. Very sad that you lose a customer over such a small amount of money.

Darren Chaney 
Rating:
4.0

Customer did not leave a comment.

Charles Pederson 
Rating:
5.0

Customer did not leave a comment.

loretta haynes 
Rating:
5.0

Customer did not leave a comment.

alexis maurer 
Rating:
5.0

Customer did not leave a comment.

Brad Graven 
Rating:
5.0

Customer did not leave a comment.

Charles Shroyer 
Rating:
5.0

Customer did not leave a comment.

Brandon Felty 
Rating:
5.0

Customer did not leave a comment.

Eric Boerngen 
Rating:
5.0

Customer did not leave a comment.

susan davis 
Rating:
5.0

Customer did not leave a comment.

Angelic Cole 
Rating:
5.0

Customer did not leave a comment.

Brad Graven 
Rating:
5.0

The guys at Elliott Furniture were very helpful!

Toni Thayer 
Rating:
5.0

Truck share 24/7 needs to be better user friendly for pickup. Return was simple.

Heath Sanders 
Rating:
4.0

Customer did not leave a comment.

FRED KOSS 
Rating:
5.0

Years ago when we rented a U-Haul we were able to actually purchase the moving blankets at the U-Haul location. Evidently that's not done anymore. It'd be nice if U-Haul would allow that again.

Bill Monti 
Rating:
5.0

Customer did not leave a comment.

carrie richards 
No reviews have been submitted for this location.

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