Customer Reviews for Elkhorn Outdoor Sports
(U-Haul Neighborhood Dealer)

113 reviews

6745 20th St   Rio Linda, CA 95673

(916) 238-1114

Location Hours

  • Mon-Thur: 5:30 am - 6 pm
  • Fri-Sat: 4:30 am - 6 pm
  • Sun: 5:30 am - 5 pm

Services at this Location:

Contact Us

(916) 238-1114

6745 20th St
Rio Linda, CA 95673

Services at this Location:

Location Hours

  • Mon-Thur: 5:30 am - 6 pm
  • Fri-Sat: 4:30 am - 6 pm
  • Sun: 5:30 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Awesome service. Needed a truck last minute, they had everything ready and waiting for an early morning pick up. Friendly service.

Suzanne C. 
Rating:
5.0

Nothing

Rosemary S. 
Rating:
5.0

Good place to rent a uhaul !!

JONNIE P. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
5.0

Customer did not leave a comment.

KARANDEEP G. 
Rating:
5.0

please stop making me pick up at a different location from where i placed my order and please keep the gas tanks full...getting a truck with a 1/4 tank is a joke.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

MELANY H. 
Rating:
5.0

My refund on my credit card is taking a lone time to credit back to my account. Maybe improving the refund time please

HUNTIS C. 
Rating:
5.0

Customer did not leave a comment.

christopher B. 
Rating:
1.0

He had no clue why we were there and didn't want the trailer. It was a guys house in the ghetto. How is this real?

Nathaniel F. 
Rating:
3.0

Customer did not leave a comment.

April F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
4.0

Ensure trucks are available. The people at this location were great. The problem was the reservation system that changed me to a location with no available trucks on my moving day. I had to wait 6 hrs after my scheduled pickup to get a truck from this location where they were nice enough to call me as soon as a truck was returned. This location was 20 miles away and the circumstances forced me to lose 2 man hours during the middle of the move instead of being when everyone arrived in the morning.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Tami N. 
Rating:
5.0

Very friendly customer service

Maricela M. 
Rating:
5.0

This guy was great. fast and easy. He's older but knows what's he's doing. Would rent from him again.

Shane A. 
Rating:
5.0

Plenty of parking, friendly people. Great place to rent a U-Haul from!

Alice C. 
Rating:
5.0

A mom & pop U-haul facility â€" very friendly owners. They sell U-haul gear and fishing supplies. Pick-up transaction was super easy and quick.

Sandriel T. 
Rating:
5.0

Service is good.

DANIEL S. 
Rating:
3.0

There is a mask mandate in our county and none of the people working there were wearing one. I wish they cared enough to protect their clients. The only reason I wouldn't recommend this place is because of the lack of masks.

Lawrence R. 
Rating:
3.0

Customer did not leave a comment.

Nancy A. 
Rating:
5.0

The transmission on this truck needs some work.

ELIZABETH F. 
Rating:
4.0

Very friendly, experienced and quick assistance with pick up and drop off. A smaller center, with limited choice of trailers on hand, but recommend highly.

John D. 
Rating:
5.0

Super helpful and friendly

CHRISTINE G. 
Rating:
5.0

Great experience, From Carlos in New York on the phone who helped me make the reservation, to Sue who gave great customer service at the fish and bait counter. I met some good people, the lot is big enough to move around but, enough to look small town. I'm glad to know this location is here. Rio Linda CA.

THOMAS V. 
Rating:
5.0

Customer did not leave a comment.

stella T. 
Rating:
1.0

The owner is a liar. Made a reservation for 445 and they pushed the reservation back 30 mins. Understandable a truck was returned late. It took a total of an hour an 15 minutes to receive the truck. When I called to ask the details about fuel the owner lied to me and said the charge is about $5 a gallon. When I returned the truck the owner helped me check out and then told me there $50 fee for not fueling plus the cost of the fuel. I asked how much and at what rate I was charged and would not answer my question. I offered to fuel the truck and he said he had finalized it already. This man is a liar. Terrible uhaul experience.

Larry A. 
Rating:
5.0

Location people were all great the only thing I don't understand what your policy is is why if I return them vehicle rental early why I still get charged for the extra two days and you are able to rent it out

jessica H. 
Rating:
5.0

Best dealer in town.

Lewis C. 
Rating:
2.0

You seriously rent death traps? The trucks brakes were scary, the steering sloppy, the headlights completely out of adjustment. That thing was DANGEROUS

Nicholas C. 
Rating:
4.0

Application doesn't work!!!

Vladimir S. 
Rating:
4.0

Customer did not leave a comment.

JIM M. 
Rating:
5.0

The gentleman who helped me made the progress very quick and simple. Thank you!

Casey Z. 
Rating:
5.0

The best local dealer

Lewis C. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
5.0

Every thing went great easy and no hassles with the cargo van, it was new and well driven. Customer service was great very helpful and very nice man. Thank you

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Alignment and suspension maintenance on time

EMIL F. 
Rating:
3.0

When I was doing the pre trip inspection through the message I was sent I wasn't able to upload the actual milage and I was overcharged

Ryan F. 
Rating:
3.0

better signage

Joshua W. 
Rating:
3.0

Customer did not leave a comment.

MELISSA V. 
Rating:
5.0

Customer did not leave a comment.

RASHAAD H. 
Rating:
5.0

The staff were very nice, understanding and helpful I needed to extend my reservation and without hesitation they were available and willing to help me. The truck was well maintained and clean no issues and I will be definitely returning to them when I am in need of another truck rental ðŸ'ðŸ¼.

SHERRI H. 
Rating:
5.0

Have a better selection of equipment at this location.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

Terressa G. 
Rating:
5.0

Customer did not leave a comment.

Kedesh H. 
Rating:
5.0

Customer did not leave a comment.

anna Y. 
Rating:
4.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
1.0

Customer did not leave a comment.

taylor H. 
Rating:
5.0

Customer did not leave a comment.

SHERRIL C. 
Rating:
5.0

We had a problem with the driver seat and middle seat. The driver seat was stuck in one position and the middle seat would not stay put. My daughter had a bruise on her knee the next day. The store staffs are nice and friendly though. I would still recommend this location. Just check the seats first before you go.

John B. 
Rating:
5.0

Great people and great service

Mike G. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

They showed the best of Professionalism

Clarence L. 
Rating:
5.0

Just make sure all locations lobby is kept clean. Th 1 in Willits was not clean. I was a mess when you walk in.

ELIZABETH S. 
Rating:
5.0

Great service thank you

Danielle C. 
Rating:
5.0

Always friendly service and helpful when needed. The moving service was also excellent and such a good idea!

Donna P. 
Rating:
5.0

Customer did not leave a comment.

Branden P. 
Rating:
1.0

Not charge me double what i was supposed to be charged, not be late giving me the keys and running down the time i had scheduled, not charging $84 when i only used it for a few hours when i was told it would be $40

Bentley J. 
Rating:
1.0

I will never rent there again and I will let all my Community people around the area too I Gust the old white guy he doesn't like Asian people

Kao Mend S. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

Raul G. 
Rating:
2.0

I'm completely upset with my rental experience. The location screwed up on my reservation and then reported that I left the vehicle with less fuel than when I picked it up. I added more fuel then the level I received the vehicle. I was charged for fueling cost.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

Gloria E. 
Rating:
1.0

Customer did not leave a comment.

Albert C. 
Rating:
3.0

Customer did not leave a comment.

Nikita V. 
Rating:
3.0

I had initially ordered a hand truck. When I went to pick them up I was told they didn't have any and I would need to drive some distance to get one. UNACCEPTABLE!! It would have been nice to know AHEAD of time or the hand truck delivered to me.

Lisa S. 
Rating:
5.0

They did not tell me about gas. When I pick up unsullied the gas only One quarter tank and when I bring back have three quarter tank. If they would tell me I would save about $30 for the gas

Kao Mend S. 
Rating:
5.0

Thank you the rental wasn't costly

PHOBE C. 
Rating:
5.0

The old man is cool!!!!

Ixchel G. 
Rating:
5.0

Brand new vehicle with 70 miles. Very friendly and efficient rental personnel. This is a neighborhood small business/store that also rents vehicles and I would highly recommend this location to help support the local economy.

TROY B. 
Rating:
5.0

Friendly Attentive Curtious Accomadating

theresa S. 
Rating:
5.0

Customer did not leave a comment.

Stephen O. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
3.0

Customer did not leave a comment.

Barry T. 
Rating:
5.0

Tim is friendly and always ready to help us with our truck rentals. Highly recommend!

Robert E. 
Rating:
5.0

Keep it just as it is.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Renee J. 
Rating:
5.0

I found the guys at the U-Haul rental on Elkhorn and 20 th extremely easy to deal with and friendly and very professional had an excellent experience

Seamus H. 
Rating:
5.0

Great customer service

Roger C. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Jacob A. 
Rating:
2.0

People were nice and friendly, but not as knowlegable as they should be. Also did not show me how to use the truck. (Lights, mirrors what type of gas, or explain the difference between "after hours and late fees).

Wanda M. 
Rating:
5.0

very nice people there.

Gary C. 
Rating:
3.0

My only negative comment was that I ordered the trailer several weeks in advance for a convenient pick up location for me, I was moved 3 time s and to a location 25 miles from one way.

Shawn M. 
Rating:
3.0

Customer did not leave a comment.

anne F. 
Rating:
5.0

Customer did not leave a comment.

Janet G. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Returning the truck was not for from my home that made it less stressful for me. Before I would've had to go cross town. Thanks again, Mary O'Neal

Mary O. 
Rating:
3.0

The truck was dirty, it felt as if the transmission was slipping, and struggled to drive at times..

Amber C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

I was overcharged for equipment that I never received, the cab was dirty... I'm still waiting on a response to my complaint

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Carol Ann P. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
1.0

Some of these comments apply to Uhaul in general, and others apply to this specific location. My experience with both were quite disappointing. Uhaul in general: I made a reservation 2 months in advance to rent a truck for an in town move. I received multiple emails and texts confirming and guaranteeing my reservation. 2 days before my move I got a phone call from U-haul informing me that my truck would not be available in the town I rented it in and I would have to pick up my truck at a location 30 minutes away. When I got that phone call I made it quite clear that I was unhappy. The best Uhaul could do was cover the mileage. I was extremely disappointed. Moving is no small task and the moving truck is a critical component. I was lucky that I had the flexibility to spend an extra hour on moving day to shuttle a truck back and forth. This location in particular: Pros: Open super early. Friendly and helpful staff. Cons: This location is primarily a small bait and tackle shop that seems to rent U-hauls on the side. When you walk in it's a big shop but most of the shelves have one or two items on them and the place reeks of stale cigarette smoke. I had reserved four or five packages of moving blankets. When I arrived and we looked at the reservation the staff informed me that they only had 1 pack of blankets. He was kind enough to comp them, but that didn't change the amount of furniture I was moving that needed padding. The truck itself ran fine but was pretty beat up and we spent a few minutes walking around adding damage stickers to pre-existing damage. There were a few places on the side where repairs had been made with what looked like duct tape. The exterior was also quite dirty although the interior was fine. Tl:dr U-haul in general makes promises and guarantees they don't deliver on, but they'll comp the extra miles if you complain. Elkhorn Outdoor sports has nice folks working there, but it's a bait and tackle shop first and U hauls are a side gig. I have no doubt they have the best fishing advice of any Uhaul rental in the area.

Norman W. 
Rating:
2.0

Charge the same amount to the customer as they are quoted when they reserve the equipment online. Do not switch locations of picking up equipment with checking if it's ok with the customer first. Make sure the vehicle is clean so customer can at least see out of the window in order to drive

Tracy H. 
Rating:
2.0

no public restroom. Dirty shop. Middle of no place out of my way. Clean the store. Provide restrooms for your clients.

Micah W. 
No reviews have been submitted for this location.

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