Comentarios del cliente para Elk Crossing

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Elk Crossing

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Perry S. en

Grado:

Crappy little shack for your employees with apparently bad internet service. Hard to do their job. I visited this "office" to setup a truck rental and came away with the understanding that my rental couldn't be guaranteed until the day before we needed. That is crazy! Then, my wife spent time on her own firming it up to which we received a guaranteed reservation. When it came time for me and my son to show up to get the truck, we waited 15 minutes behind two other people (one didn't have a reservation) before we could, what I hoped would be to just get the keys, have to reenter all of our personal information and find out the price was almost double but told I could probably get this cleared up later. This part of the process took another 20 minutes. In the end, we were able to get it cleared up once we returned the truck but the entire process was no way to run a business.

Barbara S. en

Grado:

The lady working never acknowledged us when we walked up. Rude manner and very poor attitude. We had used the precheck in online for faster service and the lady continued to lecture us about how that does not work and was a waste of time. She did not speak to us when walking around truck before hand off and then just walked away to help another customer.

serra P. en

Grado:

Thank you so much!

Mark J. en

Grado:

El cliente no dejó un comentario.

Jeff R. en

Grado:

El cliente no dejó un comentario.

WADE B. en

Grado:

U-Haul’s overall policy for renting the car hauler cost me several hours and made the moving of the vehicle more difficult than it needed to be. Very disappointed you have caved it a bunch of attorneys.

Luke T. en

Grado:

John went above and beyond to help us with a vehicle. He even picked us up from the airport! Super nice guy and terrific service.

allison T. en

Grado:

Staff not friendly, Uhaul dirty and on empty when i picked up so immediately had to go to the gas station, i filled it up but only ended up using 1/4 tank so i am out like$60- I will rent in The Dalles verse this location in the future.

John B. en

Grado:

El cliente no dejó un comentario.

Paul L. en

Grado:

The service rep John was very helpful and responsive. Overall a good experience. The U-Haul app was a little frustrating when I picked-up my rental. I had to fill out several screens of information and upload photos of my DL AND myself. It took 20 minutes to get the key code so I could be on my way.

Patrick A. en

Grado:

El cliente no dejó un comentario.

McKensie B. en

Grado:

Well first off I reserved a car transport and online it said to pick up in the dalles or so I when to pick it up and they said that they don’t carry that equipment there and that I was supposed to pick it up in hood river but they closed an hour ago so I called hood river and the guy was still there and nice enough to stick around so I get there and the guy said if I can’t pay with a card to kick rocks but all I had was cash I got that figured out to with help from a friend then after that he asked me where I would like to drop it off at and I told him on sandy blvd in Portland or and he said okay that works so I take a picture of it next day I drop my car off to get worked on then I go to drop off the uhaul in Portland and the guy there said I’m supposed to take it to Tigard and that he won’t except it here unless I pay twice the amount of money I already paid to rent the equipment after the guy from hood river told me I could drop it off there luckily the nice lady that he called said she wasn’t going to make me drive it all the way there but end of story I would not recommend uhaul to anyone at all and I’ll never use it again the most unorganized company ever

TIMOTHY P. en

Grado:

Thanks Bill and Abigail for going out of your way to make my 15’ truck rental an easy and economical process. Highly recommended location !

Joshua A. en

Grado:

The car hauler had a flat tire I had to point out out to the young man. The truck windshield was covered in bugs. I asked him to please clean the windshield..which he did. Most of the other equipment was not available at this location even though it was reserved online. After all of the waiting around for the tire to get replaced and the windshield to be cleaned I got bump to the back of the line and was told he was going to help the other two customers that arrived after me.....needless to say I was not impressed with that locations customer service. Corporate made it right and gave me a couple extra days. This location was an hour fro where I live not very

CHERYL R. en

Grado:

Very quick and helpful. Great drop off place.

Nancy S. en

Grado:

Abigail was friendly and professional, made my unexpected renting Uhaul process easy and trouble free. Thank you Abigail it was nice to have met you!

Kim G. en

Grado:

El cliente no dejó un comentario.

James R. en

Grado:

I've used this location multiple times and the owner is very helpful. I always enjoy talking with him, but didn't have the chance this time since I dropped off after hours.

Dennis H. en

Grado:

El cliente no dejó un comentario.

Robin E. en

Grado:

El cliente no dejó un comentario.

Mark W. en

Grado:

my only regret was that this location is only open from 9 am till noon, makes it hard if you only need a truck a few hours and say can not return it say at 3 pm instead go the next day or leave it parked outside a gate overnight, other than that the guy was very very helpful and knew what he was doing and yes i would rent again if i needed to

Glenn V. en

Grado:

El cliente no dejó un comentario.

KEITH D. en

Grado:

El cliente no dejó un comentario.

Paul C. en

Grado:

El cliente no dejó un comentario.

Justin S. en

Grado:

El cliente no dejó un comentario.

Andrew H. en

Grado:

El cliente no dejó un comentario.

Glenn V. en

Grado:

El cliente no dejó un comentario.

Debra R. en

Grado:

I would only recommend it because it is the only option. Hours need to be extended. Open until 5 PM.

ANTHONY C. en

Grado:

I reserved a UHAUL truck for The Dalles. Received a call on Thursday AM saying I'd need to go to Hood River to pick it up or use a 15' truck. So this transaction added about three hours to my day.

fred L. en

Grado:

El cliente no dejó un comentario.

Peter D. en

Grado:

Other than having to move and hook up the trailer myself the service was fine.

Jacob A. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

JOHN I. en

Grado:

El cliente no dejó un comentario.

Cari A. en

Grado:

El cliente no dejó un comentario.

Douglas W. en

Grado:

Location is quite far out of town making it somewhat inconvenient.

Jim R. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

El cliente no dejó un comentario.

Lizbeth H. en

Grado:

Very nice attendant; easy access

Michael S. en

Grado:

staff the location more than four hours per day.

Mary M. en

Grado:

No wifi available to accommodate app use.

David L. en

Grado:

El cliente no dejó un comentario.

james K. en

Grado:

....well I ordered a 26' truck on the phone, and I believe that agent on the phone was not local.... when I showed up to pick up there was only a 20' truck available....

Joe M. en

Grado:

They were incredibly helpful. We had a great experience!

Joe M. en

Grado:

They were incredibly helpful. We had a great experience!

sheryl C. en

Grado:

Only opened 9-noon every day. In a gravel driveway with a portable shack for an office. Limited resources

Cass S. en

Grado:

I am extremely disappointed about the offering for a free storage unit. It seems that in many cases, all units are full and that this offering simply exists to tease people into thinking they will be able to save money on a storage unit. It is unfortunate to have to find a unit on short notice, as well as being incredibly inconvenient. It also leaves the customer thinking “am I being charged for this?” Large companies such as yours often sneak in hidden charges for “free” services. Overall, I only used your services because they were the only ones available to me. I would recommend any other service before I recommend u-haul.

jason B. en

Grado:

the truck did not have equipment to tow, all the equipment was at several locations

BARRY K. en

Grado:

Service and equipment were excellent. Location sucked. I would try the Dalles next time.

Diana K. en

Grado:

El cliente no dejó un comentario.

Laurie B. en

Grado:

El cliente no dejó un comentario.

Trevor H. en

Grado:

Truck was dangerous to drive due to suspension and transmission issues

Robbie N. en

Grado:

El cliente no dejó un comentario.

don W. en

Grado:

have an actual bathroom versus a porta-toilet.

Rian B. en

Grado:

El cliente no dejó un comentario.

Vito A. en

Grado:

The man who runs the Uhaul store is very nice and accommodating. However, Hood River seems to be an abysmal place for your locations. The other Uhaul listed is a self storage and cannot be easily found and frequently is not open once you do find it. Of all the Uhaul stores I have been to, this one does not represent what I have experienced over the years. It was frankly surprising, It was just a shack! REALLY! My gosh, open a store that is what you are about. The Hood River locations ARE NOT IT.

JOHN M. en

Grado:

Easy check out and return.

ALFREDO C. en

Grado:

Great people, very efficient and friendly. Thanks

mia-Kristina M. en

Grado:

Thank you so much! You made this process so easy and convenient.

Tony H. en

Grado:

El cliente no dejó un comentario.

Peter G. en

Grado:

El cliente no dejó un comentario.

tracey D. en

Grado:

El cliente no dejó un comentario.

Kathryn H. en

Grado:

El cliente no dejó un comentario.

alex A. en

Grado:

The only suggestion is to eventually pave the lot, or put down more gravel. The ground gets muddy when it rains, and shoes track dirt into the rental vehicle. Otherwise, only positive things to say.

Dennis W. en

Grado:

El cliente no dejó un comentario.

Gerald H. en

Grado:

It's an old warehouse with a dirt lot. No signage except for the truck themselves. Little booth only open until Noon. The drop off app worked really well.

Deo F. en

Grado:

The U-Haul website shows 2 dealers in Hood River, OR. The one on W. Cascade must not exist or is very poorly visible from the street; at least I never found it. The one at Elk Crossing is on Indian Creek Rd. but the east side property entrance on that road was blocked by a cable that I didn’t see till I drove in which made for a difficult time backing the rental trailer back out onto the road. Fortunately there was another entrance on the south side and I was able to get in and drop the trailer off. Unfortunately I arrived at 12:05 pm and no one was in the small office shed so I had no help.

Thomas C P. en

Grado:

Prefer dropping off at a business and not a dirt parking area that’s not clearly laid out for returns. But I would use it again now I’ve learned how to use the app for drop offs

James S. en

Grado:

No one was there. The office was posted but U-Haul told me to drop the trailer and they would notify them.

Eric P. en

Grado:

uhaul.com did NOT work. I was stuck for an hour in the freezing cold, customer service was helpless. Finally the third call was helpful, she said to reset uhaul.com by closing out from Safari. Then location services wouldn't work. Then suggested using the app, phone died from being in the cold so long. Pickup location was muddy and full of water and ice.

Cliff K. en

Grado:

El cliente no dejó un comentario.

Andrew H. en

Grado:

Check things like windshield wipers. Requiring to pull over in poor weather on a busy highway to repair damaged windshield wipers is no treat.

Ebelia R. en

Grado:

Norm was exceptional! He went above and beyond to make sure that I was able to rent a truck. The snow storm that was taking place didn't stop him from offering excellent customer service with a great sense of humor!!! Thank you very much Norm & Sandra we couldn't have made our move without your help!

Justin K. en

Grado:

Norm is doing great work...maybe U-haul can clone him a few times, and put more Norm out there for everyone!

Phillip N. en

Grado:

El cliente no dejó un comentario.

Seth L. en

Grado:

Too limited hours

Ryan H. en

Grado:

El cliente no dejó un comentario.

Dale B. en

Grado:

There was only one person working at this site making anyone not there at opening (9am) wait. I was there at 9:03 and renting a trailer took until 9:45.

jim H. en

Grado:

El cliente no dejó un comentario.

SEAN V. en

Grado:

El cliente no dejó un comentario.

katrina C. en

Grado:

So expensive after all the hidden fees

RICH W. en

Grado:

El cliente no dejó un comentario.

Roxana G. en

Grado:

Absolutely nothing. Great customer service. Helped me hitch the trailer and made sure everything was working. I felt like a valued customer. Will come back to the dealer

Julie S. en

Grado:

El cliente no dejó un comentario.

Anthony S. en

Grado:

El cliente no dejó un comentario.

en

Grado:

El cliente no dejó un comentario.

sue P. en

Grado:

El cliente no dejó un comentario.

james W. en

Grado:

El cliente no dejó un comentario.

Sam C. en

Grado:

Physical site needs some TLC. Paving and parking are muddy and slippery. Gentleman running the place is awesome.

RONALD H. en

Grado:

El cliente no dejó un comentario.

stephanie R. en

Grado:

El cliente no dejó un comentario.

RONALD H. en

Grado:

El cliente no dejó un comentario.

Kevin H. en

Grado:

Friendly service, fast checkout, and easy return

Carol B. en

Grado:

Include more information about the drop off location. We returned the truck after dark, and after hours close time, to an unlit vacant lot just outside a roped off UHaul rental location, as per instructions at the site, but weren't expecting this kind of unimproved lot to return it to. It was a little uncomfortable leaving the vehicle in that kind of location. I noted above that I would not recommend it to a friend for an after-hours, nighttime return.

Bradley V. en

Grado:

El cliente no dejó un comentario.

sara W. en

Grado:

It’s far for the WA side folks so charging by the mile gets us just to get to our starting place and back. Interior was super clean but I didn’t care for what I was using it for. If I was driving cross country it would be different. Gentleman who runs this location is great!

Sean S. en

Grado:

Norm was very helpful and a pleasure to deal with.

Teresa T. en

Grado:

Customer service was excellent. I am very glad I went with U-Haul and will again should I move more.

sheri S. en

Grado:

El cliente no dejó un comentario.

Brian S. en

Grado:

El cliente no dejó un comentario.