the person working was incredibly helpful
Lisa R
Customer Reviews for Elite Vinyl Images
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer still had trash in it from previous customer. Trailer roof leaked.
Jason VElite Vinyl is the best Uhaul in my area. Raven does an awesome job. She is on top of everything.
Three FMy negative answers really have nothing to do with the drop off , more has to do with the fact I was supposed pick the trailer up there originally but they were closed even though I had an appointment to pick up there.
Matthew RThe owner was personable and our experience was very pleasant. He explained everything, making sure we didn’t need anything else. The check out and in of the the truck was quick and easy. I would definitely recommend this location and I would use it again in the future!
Patrick MIt would have made the pickup easier if the trailer was ready when I arrived, it still was snow covered when I arrived, as well as surrounded by snow banks. I ended up doing most of the trailer hookup myself.
Jason VKey box was hard to open.
Teri SUhaul corporate screwed up my reservation and I almost didn’t have a truck but thankfully the wonderful people at elite vinyl went above and beyond and saved the day. Thank you guys
Paul Snot all of the trailer lights where working but they did just get it in so I am not sure if they had time to repair it or not.
Patrick MGreat place to drop off first the trailer, then after unloading it, the truck. I did an online check in for the truck because it was Sunday...which went smoothly.
STEPHEN PNot lie to them, for starters...I was told that if I returned the trailer early, I would be refunded part of my fee, which wasn't true. Oh, and by the way, it was the OWNER who told me that.
Christina MVery convenient pick-up w/ super friendly and efficient service. Can't think of anything I would change.
Ernest FI just wanted to take a minute to say my first uhual experience could not have gone any better. The lady at the counter was great she made sure i had everything i needed and that i understood everything. Thank you so much for a pleasant experience.
Bobbi SThe phone lines. On hold for a while.
Bernice HRaven is a goddess!
Jessica SI used my debit card to pay and instead of using a machine, one employee read the numbers aloud to another who wrote them down. The following day, 200 miles from home, my card was shut off because of attempts all day by computer hackers to breach my bank account. We had no way to get money for gas and had to borrow money to return. I thought something was weird the way they worked with the card. Now I feel that they were definitely involved in the attempted bank account theft. What would YOU think?
Scot BCheck in easy but closed
Richard PWhen I returned it the fuel level was at the same level when I rented it however I was charged an additional $16 on top of the fuel I put in. I don’t plan on renting another one any time soon. Very disappointed.
Paul SMy only problem with u-haul is when I call the main number. I waited over 45 minutes 3 times before getting through.
Thomas GEverything was great and went smoothly. Thanks!
Arlington HElite vinyl images worked with me and solved my problems that the Keene Uhaul location screwed up.
Caleb Dvery happy, better than the uhaul in Keene
Paul SProvide more time in advance to let the customer know when a reserved truck will be available at a different location.
geoffrey mI was very impressed gentleman who helped me He went out of his way to help. fix the radio in the truck and the Gas gage was not accurate.
JOHN PThe employees were very nice and pleasant to deal with. We would definitely rent from this location again. Thank you again Elite Vinyl Images.
Colleen G