Customer Reviews for Elite Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

There was no instruction on where to leave the truck and trailer and nobody was there to help. When I called them, they wanted us to bring it to another location, after we already took the trailer off. We refused and told them where we left it. Our drop-off time was 2:30 and they called me and told me it was 9:30. I just told them they were incorrect and life went on.

Rating:

5.0

Keep up the great work 👍

Rating:

5.0

Owner went above and beyond with my drop off. Went out of his way to correct our rental. I will recommend him to my family that lives near by. Thank you!

Rating:

5.0

This was a completely smooth transaction. Customer Service was very helpful and responsive. All good.

Rating:

5.0

Owner is an amazing person easy to get along with best U-Haul dealer in Freeport Illinois

Rating:

4.0

Please clear off snow/ ice prior to truck pick up.

Rating:

5.0

Employee was friendly and informative. overall a pleasant experence.

Rating:

4.0

I guess this location doesn’t do much business renting uhaul trucks!

Rating:

3.0

Owner/dealer was busy with his core business, wrecker service, so rushed the process and was not personally engaged in the business. Certainly understandable but not something that grows the business for Uhaul.

Rating:

4.0

Owner was semi-engaged and was more interested in his towing business than his UHaul customers.

Rating:

5.0

Nice end to a rough trip!!!

Rating:

1.0

Pick up was at 9 am. No one there until almost 10am. It was pouring rain and the back of the truck was open all night the night before.

Rating:

5.0

Everything was great!

Rating:

1.0

I hope that I will never have to use this service ever again. I will pay double else where if I need to move next time. I was promised a 20 ft truck 24 hours before my move, only to find that it was broken down and 90 miles away. I was then given a 10 ft truck with the promise that I would receive an additional 24 hours at no cost to me. I have now been charged for that additional day and have been on hold for 45 mins transfered to multiple locations and multiple people who have not helped me. I hate this service and I think that the workers are some of the most incompetent I have dealt with. I also think the customer service is some of the worst I have ever experienced.

Rating:

3.0

Nothing was wrong with the Location. The employee was extremely helpful. However, If equipment won’t be what the customer reserved weeks ago, let them know ahead of time. More than just ONE day. Offering a 15” when I reserved a 26” is unacceptable. Not to mention the new location I was sent to was over an hour away from my residence, causing us to spend even more on gas just to get back. I understand the reservation isn’t guaranteed, but a heads up more than the day before we moved would have been nice. Then maybe I could have cancelled and found something better. And very upset I had to spend over $400 when I could have spent under $300. VERY unhappy.

Rating:

5.0

Great place to rent from

Rating:

4.0

Not a thing. Smooth transaction and the staff was freindly and answered all of my questions and concerns.

Rating:

5.0

This is the location I will primarily use here. Owner is really nice and takes care of his customers.

Rating:

4.0

Great service. Would recommend

Rating:

4.0

1-let customers know up front that they don't get to keep the furniture pads. 2-the dealer arranged for me to access the box on a day he was normally closed.That was nice. Downside, thought, was the box had been secured with an extra bracket that had uncommon screw heads. Luckily a mechanic shop was open next door, or I would have wasted a 10-hour round trip.

Rating:

5.0

Great service. Chad iscsmazing

Rating:

5.0

Great personal service.

Rating:

4.0

The Freeport pick up was ok

Rating:

4.0

If possible maybe have the snow brushed off the truck hood before customer pick up.

Rating:

5.0

Everyone was friendly and helpful. Todd was exceptionally helpful when picking up this unit. Please thank him!

Rating:

3.0

This is for the online Uhaul center. I was never notified by phone call for where to pick up like I was told. I had to call local dealers to make sure I was set up for pick up. Everything was screwed up via online. Very disappointing in whole thing

Rating:

5.0

Over chargedinner my debit card

Rating:

5.0

Excellent Service.Would highly recommend to everyone.

Rating:

4.0

Dropped off after hours so no interaction. It was a very convenient location.

Rating:

1.0

On my own to take the truck. No walk around inspection with lessor. Gas level was less than on the contract. Truck floor full of dirt I had to sweep out. Found hole in truck roof and reported it to Uhaul after our belongings got soaked after that nights rain. Now Uhaul charging me $1000 for damages that I did not cause. I'm the one reporting it to them! Hopefully Scott in the region who controls the Freeport location will assist us in getting this right.

Rating:

1.0

This location is not open half the time and our calls went to a full voicemail inbox.

Rating:

3.0

Clean up junky autos parked around the grounds.

Rating:

1.0

Did not have the trailer I requested even though i called the day before to confirm. I also had rented a truck from another uhual location and they forgot to include the ball. Even though this company had a ball sitting in their office they would not let me use it to pull the trailer i was renting from them. Truly pathetic considering I'm a repeat business customer

Rating:

5.0

Chad was bery nice and helpful. Great overall experience. Will definitely use them again.

Rating:

4.0

A tongue back would be nice

Rating:

4.0

I dropped the trailer off on Sunday when they were closed. It was difficult to determine where to leave the trailer. The drop off location was however changed from my selection on the reservation page.

Rating:

3.0

Nice and clean space.

Rating:

3.0

No one at Elite when I arrived:after their posted open time. Had to call a phone # then wait 40 minutes for someone to show up.

Rating:

1.0

Truck was "nasty" and "filthy"! We had, to sweep and remove "extreme mud" from inside all areas. Before, we could even put our belongings in. The guy, was rude where we had gotten the truck rental from. He also, had stated the truck should have been cleaned. But, was never done! There was, not print out or envelope given for papers. A refund, should be noted back! If you want us as future customers. Thank you!

Rating:

2.0

Competent people working would help. The fuel was not read correctly to begin with and I was charged double what I actually used.

Rating:

4.0

Office was dark. Equipment was excellent! Service was excellent!

Rating:

4.0

The cargo trailer I rented appeared to be well maintained, but it had not been swept out when I received it. I was en route to pick up firniture or I would have taken a broom to it to prevent getting my hands and clothes so dirty from the fine sand/dirt/dust and small metal pieces I removed before returning the trailer. I have rented from Elite before and have always had a prompt and pleasant rental experience. Will certainly do business with them again in the future.

Rating:

2.0

Not the truck I ordered. Too small. They blamed UHaul for the error. Garbage in the cab, and apparently fertilizer all over the back of the van. Smelled terrible inside. The odometer is 7 percent optimistic, ripping off your customers for extra mileage charges. Call me.

Rating:

2.0

First time renting from U-haul. Arranged rental at Porterhouse in Freeport. Found out later that pickup may be at another locn. Recv'd email to confirm pickup at Elite Storage. Called nbr; no answer, voice mailbox full. Drove to Elite to confirm in person. Locked, note on door with different phone no. Called that nbr; no answer, voice mailbox full. A day later recv'd email that reservation was confirmed (even though I had no contact with Elite). Tried calling phone nbrs again. Got answer; I planned to pick up at 8:30, the person asked me to come a little later, someone would be there before 9. On the day of pickup, I arrived at 8:45. Door locked. Waited 15-20 min for someone to show up. Up to this point I was not too happy with process. Once the guy showed up, the rest of pickup went smooth. The U-haul equipment was fine, and did the job I needed without any problems. Cannot say that I would recommend this location.

Rating:

5.0

Awesome customer service! Even better since it was the only location open on the weekend when I needed it most.

Rating:

3.0

My problem with the experience wasn't the people at the location that we picked up the truck, but the run around and the 75 extra miles that we had to drive to pick up the truck. I've already entered a "contact form" and have yet to receive a response.

Rating:

4.0

Brian at UHaul customer service was VERY helpful with getting us the size of truck we wanted at a location that was MUCH closer to our home than what was initially assigned to us. THANK YOU Brian!!

Rating:

5.0

This was probably the best UHaul experience of my life. No they didn't have exactly what I needed, but I was able to make do with the next lower, They were kind, courteous..and seriously treated me like a person. That's very important to me and worth noting. They deserve a kudos from the head office, maybe Chicago area UHauls can take a lesson from them.

Rating:

5.0

They did a excellent job

Rating:

3.0

I made a reservation online, but when I arrived to pick up the truck, no one was in the office to help me. This delayed my move by nearly an hour and added stress to an already stressful day.

Rating:

5.0

I had an awesome experience the only complaint I have is I was unaware the back of the truck was unlocked when I first picked it up. As I was driving I heard alot of creaking, but thought that was normal. After I arrived at my destination I walked around the back and realized the hatch was up:(

Rating:

4.0

Maybe in winter times when it snows to clean off the snow when uhaul is picked up