The attendant at this location kept insisting that I would need a man to help me haul this equipment. He stated this about ten times as he hitched the equipment - very insulting. Also, though the truck was reliable, it was HOT. With no AC, it blew only hot air the whole trip. With the windows down over eastern OR and WA, it was like being slapped in the face by mother nature (the winds were brutal) but if we tried to roll them up, it became unsafe in the truck (temps would get too high). The heat from the engine could also be felt through the floor so our feet legs were over heating the whole trip. I made the mistake of taking a sandal off and touching the floor and it was burning. The summer is no time for a truck with no AC, especially on a 9 hour drive in 98 degree weather in direct sun. The truck was otherwise reliable and ran well.
Julie H.
Customer Reviews for Elite Detail Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Need to be more people person better not charge someone till thay are sure thay have everything for equipment.
melvin O.Nothing - easy check in - nothing you can do for poor cellphone coverage in that city
Neal A.Good spot helpful staff
Chris C.I have dropped off at this location twice each time it was super easy.
Chris C.Super helpful and friendly service.
Judy S.They were closed but since uhaul.com had my return to Redwood City location. - I was unable to complete my return online and they called me Monday morning when they got my message from the weekend and finish the check in
Dorie L.They said they would make sure the tires were changed before renting it again.
Brad A.Outstanding and friendly service.
Chandra S.Couldn't have been better, quick in and out.
Isabelle P.Nobody was around and the place was locked up during "service" hours. Hard to recommend when no one was there to provide service. I did not like checking in the truck on line, your stores need to have someone there during service hours.
Kent B.Best uhaul experience ever. Just really nice people on both ends.
Gail D.Lots of help from these guys. Jumped right in to disengage from 26' truck. Very quick and efficient. Helpful, great attitudes, and had me on my way in less then 5 mins.
Carl M.Very kind and helpful staff.
Heather C.Great experience. Clean and well maintained equipment, friendly and knowledgeable staff. Highly recommend!
Jarad A.They were so helpful and accommodating to my needs!!!
LaJohna A.The on-line reserving was kind of a joke. I looked to find places with a 26' unit available and found one at the Grants Pass location, so I reserved it. 3-4 days later I got a call saying the nearest 26' foot van was in Myrtle Creek which is quite a long way (1+ hours) from my home. Luckily, everything fit in the available 20' unit, but what if it didn't? What is the point of signing up and reserving on-line and then not be able to get what you reserved? Better system needs to be in place. Other than that, the locations and people were very helpful and polite.
Barbara C.This is a small busy spot where parking to pick up a vehicle is not well defined.
CONSTANCE EVA B.Great . Very friendly and easy to talk to unlike most Uhaul locations I have dealt with . Didn't try to push me to buy items I didn't need or want .
Ralph W.Buyer beware: Don't rely on the gas gauge or the guide they give you for how many gallons to put in the tank, to replace the gas back to the original level. The form said to put in 20 gallons to raise the level from empty, back to half full. I put in 20 gallons, and it filled the tank completely. At $3.25/gallon I just gave away $30 of gas to Uhaul, and they don't refund you for returning the truck with extra gas.
Joanne L.Quality control... Vehicle inspections
glen H.The different location I picked up my trailer rental did not have the two sets of furniture pads I requested so I had to go to this second location for one set of pads. While the clerk was pleasant, when I opened the pads, I found one pad to be very wet and at least two others to be quite damp. Consequently I was not able to use the pads and could not recommend this dealer. . I have requested a refund for the one set of pads from the dealer were I dropped off the trailer and both sets of furniture pads. .
Martin S.Only problem I had was that the truck smelled like Pot in the back end. They should at least have aired it out. Very strong and not very pleasant. Truck was good, service was good-nice people to work for--need to think about oversight on the smell thing.
JAMES ARTHUR S.Very nice people down here. Laid back, friendly and courteous. Called to check up on our move to see if we were on track to return on time and pick up/drop off were super easy.
Dustin V.Terrible customer service. They should NOT have a U-Haul account
Bobbi B.Closed due to COVID.
Kimberly W.The price per mile is pretty spendy considering you are already paying for gas. Would have liked it to be more affordable especially since the COVID has created a already tight budget. With all the additional fees for a quick trip can break the bank. Possibly a refund on the additional insurance if the vehicle is returned in good condition, you didn't use it so should be refunded. Just some thoughts
Tammy K.Quick, dedicated hook up of the trailer.
Michael M.Great team at this location!!! Very helpful and friendly. Any future U-Haul moving needs for myself or family/friends we will be definitely headed to Elite Detail. Double thumbs up!!!!
Jasmyn J.It look me about 30 minutes to pickup my truck using the online check in and yet I was asked to have the truck back by 3:30 this worked out ok for me but I wondered why my 4 hours didn't start at the time by pick up was complete. . The windows were spotty and the back was not quite broom clean but I didn't mind.
Lenay S.I've been told that usually there is a broom in the back of the vehicle for cleanup, I had no such broom and so was charged a cleaning fee of something that I could have done myself in 25 seconds if I simply had the option of a broom available.
Jason T.A very convenient location in town with a big parking lot. Easy to turn and park the truck. The truck was clean but the window could have used some attention, a bit of bug spatter from the previous user.
bill P.I arrived early, but the vehicle was ready, so I was able to start my day.
Jerry L.Great place to pick up a rental. Truck was filled up and clean. Dave was great and after hours drop-off was super easy. Would highly recommend.
Jimmy H.Before calling a customer to see if a unit has been returned, they should first check with the site to see if it has been returned. Calling a customer to see if something has been returned seems to me to be the wrong thing to do.
Robin A.The staff was friendly and eager to please don't know if they could get better
William C.Amazing experience Friendly people
Billy jo J.None that I can think of
Emma C.My overall experience of the location the crew and the lovely associate Dave who helped today was so extremely helpful, kind and professional. As a customer, who is in the position to need to obtain a rental vehicle the situation is always slightly stressful. However, the crew at the Elite Auto Detail, in Grants Pass, Oregon we by far some of the nicest and professional men I had the pleasure of meeting and doing business this afternoon. I would recommend their services or this location to anyone. Gracias.
nicole I.Very polite and quick service. Check out and check in was very easy. Gracias
Scot Z.Nothing. Very good service.
William T.Location super friendly everyone there so nice and helpful. Prices reasonableness
Jessica V.Great customer service!
Luke W.Smile, actually try to have a conversation.
Scott S.Elite Auto Detail were excellent!
Ken B.The attendant did a great job making sure to address all my questions. Gracias
John C.I got cheap and rented the 10 foot unit The next units larger have more headroom We had trouble fitting refrigerator into this smaller unit AND it has no RAMP. Lesson learned!!!
Duane W.The agents at this location were very helpful and courteous.
Dennis T.