The owner was so nice. He removed all the snow and warmed the truck up for us. He also helped us through the whole contact free pick up process( which is kind of confusing)Cassandra V.
Customer Reviews for Elhage Auto Group
(Distribuidor de U-Haul del vecindario)
Cohasset, MA 02025
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 10 a. m. - 5:30 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
There are very few trucks to choose from. The proprietor was not there when I came to pick up my rental, but when I contacted him by phone, he did come down to the site and helped me out, both in completing the booking and in giving me the truck that I wanted, rather than the truck that UHaul assigned. For the record, I found the app and its process for getting the truck to be cumbersome, frustrating, difficult to understand and, when I tried to return the truck, impossible, as the app couldn't "find my location" and gave no alternative. Thank goodness someone was there at my return location. I don't want to have to use the app again. Ever.Sarah B.
Mike at Elhage Auto Group was fantastic. I had multiple issues with the app both picking up and dropping off. Mike came to the locations to walk me through the process. Couldn't be more satisfied. Definitely recommend this location. And if you're in the market for a used car, look no further. Guaranteed you'll get excellent service.Ian J.
I rented the vehicle and the fuel gauge was at 3/4. I only used the vehicle for a few hours and put in the fuel I used to get back to 3/4 of a tank. I'm sure this is verified from the previous rental use. My card has now been charged an additional fee. This is terrible and should be addressed at the corporate level.James G.
Don't change anything. Great service, easy online booking and truck was ready upon arrival.Michael F.
The owner of drop site was very helpful, the issue was with the Uhaul application and customer service. Took 45 minutes to resolve issue while standing outside.Mark M.
Excellent service and location.Tracey V.
The man who helped us was very friendly and made sure we were all set. He made the process very smooth. ¡Gracias!Quinn C.
I wanted to rent at 9:00 AM. The app would not allow scheduling until 10:00 when the facility was scheduled to open. When I got there no one was there. I called the facility and they told me I could do everything on the phone. He did not have to be there. Picked up and dropped off all on the phone. No reason to delay rental if no one is going to be at the facilityGardner O.
El cliente no dejó un comentario.Craig L.
I rented a truck in Pocasset and dropped it off 3 hours later in Cohasset and Uhaul is trying to bill me for an extra day on the receipt I just received stating I dropped the truck off the next day which is untrue. I want this $40 resolved. email@example.comRobert S.
El cliente no dejó un comentario.Brendon B.
El cliente no dejó un comentario.richard P.
Michael was polite and courteous. Unfortunately, he has other business to attend to and is not always on site. He did his best to accomodate me and uhaul on line customer service was helpful as well.Martha T.
The local guy was fine but we could not rent a van from him without using the online reservation system. Very cumbersome and frustrating to use. They online system said we started with a full tank of gas but it was below full. We added more gas than we used before returning it but they charged us to fill it with another 4 gallons @ $4/gal. Terrible system and the local guy can't do anything to help. $19.95 a day turned into $91.50 for 3 hours.jack D.
El cliente no dejó un comentario.Michael G.
No one was there.Andrea M.
El cliente no dejó un comentario.elizabeth G.
extremely disorganized, unprepared and overcharged without cause or reason. stay away from this location, it's a scam that will gore you to death. I've been renting for years and this was by far the worst experience.LINO G.
Mike at the location was a great help. I had problems getting my rental completed on the U-Haul site. Mike made several calls and I finally got the reservation completed. Mike was professional and courteous.Michael G.
El cliente no dejó un comentario.John D.
The site had no pads. Otherwise would rate excellentWilliam W.
El cliente no dejó un comentario.Ross B.
El cliente no dejó un comentario.Sheryl L.
El cliente no dejó un comentario.lisa K.
The location was fine. The UHaul software and app caused us to be very delayed in our start. The state of MA has changed its license numbers so the UHaul system wouldn't recognize our licenses. I wasn't able to complete my profile when I booked it so couldn't do the after hours check out. I called a few days before but that didn't resolve anything. I had to wait until the office was open (+1 hour) and then the person who works there wasn't actually there until closer to 11 am (+1 hour). If the software worked properly, there wouldn't have been an issue, but she had to make up my license number in order to be able to complete the process which is absurd.Jill H.
Simple Good customer service. Would def use again very pleased with my experience.James C.
El cliente no dejó un comentario.BEN S.
El cliente no dejó un comentario.Santiago L.
24-7 online pickup was horrible experience... You can not go online and register for truck until the day and time of pick up... I tried registering the night before and would not allow me too.... So the morning of my pick up I had to call Uhaul customer service to reset the online registration accountHarry V.
When I dropped off the rental it started with that I could hardly find the place. Then i walked in and all I was asked was whether I would pick up or drop off. There was no check on the tank or odometer, no paperwork or confirmation for me to take with proof of my drop off, filled up the gas and stayed below the free miles. The personnel was somewhat friendly but not helpful and made me feel uncomfortable to walk away like that. Would not recommend.Lisa B.
El cliente no dejó un comentario.Colm D.
Alia and Michael are lovely people and are so accommodating. Would absolutely recommend anyone to them!Leah K.
El cliente no dejó un comentario.Laurel S.
El cliente no dejó un comentario.David C.
VERY EASY TO DEAL WITH !!!alan J.
El cliente no dejó un comentario.Arlene F.
Moving pads I ordered were not in truck. This location had three that they let me use. My original pick up location was changed after it was confirmed!!William B.
El cliente no dejó un comentario.alicia R.
El cliente no dejó un comentario.Jeffrey D.
El cliente no dejó un comentario.joseph D.
El cliente no dejó un comentario.Susan H.
El cliente no dejó un comentario.Lynn H.
My reservation was for 10 am and the operator did not show until 10:30Steven G.
Michael was so nice and helpful. He went out of his way and called me twice to help me secure a rental on the day I needed it. There was another person that was very helpful too, in reserving the truck, but I do not know that person's name. I will definitely use these guys again if I need to move big stuff! Thank you so much for everything!Melinda H.
Great people, good rates, pleasure to work with and highly recommend to friends and family.tim C.
rented truck and gas was filled up 1/4 tank. Told me I had to fill it up how I got it. When I returned it employee looked at gas tank and said everything looked good. I asked him if he was sure cause there was a gas station across the street and he said yes. Soon as I got him they sent me invoice for $45! I called him back right away and he said it was â€œonlyâ€ filled up 3/16 tank and that is their fee and I had to take it up with where I purchased it from.Matthew S.
El cliente no dejó un comentario.James C.
The sales person did not know about our reservation, did not have the registration, the truck was dirty inside, did not have a contract for us and struggled to do his job.Judy G.
El cliente no dejó un comentario.JACK P.
El cliente no dejó un comentario.Janet H.
Can't think of any need for specific improvements. The staff at Elhage were very nice and accommodating. I will be renting a cargo van at that location in the near future--possibly this weekend.Paul P.
El cliente no dejó un comentario.Caitlin M.
INternet service was not working and I had to wait a long time to check out the truck.