Customer Reviews for Eldridge Self Storage
(U-Haul Neighborhood Dealer)

1,051 comentarios

2210 Eldridge Pkwy   Houston, TX 77077

(281) 530-2994

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 530-2994

2210 Eldridge Pkwy
Houston, TX 77077

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Wanda K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adriana C. 
Clasificación:
5.0

Seamless process to rent a truck!

Roy D. 
Clasificación:
5.0

The guy in front was so nice and really kind

MOHAMMAD A. 
Clasificación:
5.0

I-Haul system needs to accommodate customers with paper copy of temporary US driver license who have not received the plastic license.

Obioma I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arjun G. 
Clasificación:
1.0

I rented a truck Contract#26387096 Angela Richardson. I returned my truck before time of contract but it was not processed to almost closing time @4:46pm so I was charged an extra day on top of my deposit. I have never had an issue with my truck rentals and as you can see I have rented plenty. I am requesting my correct refund. This is unexceptable. I work hard for my money and can not afford to pay twice

ANGELA R. 
Clasificación:
1.0

I scheduled a rental at 3pm. I didn't realize there was a window to pick up. I just thought if I pay for the time I get it when I want. The rental got canceled. I rescheduled a reservation for 9PM AT NIGHT TO MOVE OUT and the truck provided had a low tire pressure light on. Customer service had me on hold for 40min and offered roadside assistance, when they transferred my call, the call dropped. The most horrendous moving experience in my adult life. I can't believe I had to pay $90 to move at 9pm at night on a flat tire. Never using y'all again

Cessena P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Friedhelm L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney H. 
Clasificación:
5.0

Location was great and they were very helpful

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYSON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

evita P. 
Clasificación:
5.0

All Good. Agent that helped us was very good to work with. ¡Gracias!

Kevin O. 
Clasificación:
3.0

Had issue accessing the key

Taurus D. 
Clasificación:
5.0

Easy drop. Handed over keys and they took care of completing rental. Made it very easy to complete long move.

Ricky B. 
Clasificación:
1.0

Customer service is very much needed and also doing their job correctly. I reserved to pick up my truck the same day and didn't get it until the next day and it was a big set back.

ERIC F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Xin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYSON A. 
Clasificación:
2.0

I rent a 10' van on 07/08. The truck was an old one. We have been charged wrongly fo $43 for the fuel. The fuel truck indicator was faulty from the beginning: tilting from 1/2 when idle to 3/4 when in motion. I refilled the tank with gasoline at the end of the rental with $10 for a 20 mile total trip, to bring back the indicator to 3/4, however I was charged $43 for having returned the tank with less than 1/2 level. I would like u-Haul to reimburse me the wrong fuel charge

Emilia B. 
Clasificación:
1.0

I paid 37.00 for gas before returning the truck because I used 77 Miles's. The location charged me another $39.00

Hinesh P. 
Clasificación:
5.0

Gracias

Abdelmohsen A. 
Clasificación:
5.0

Great service!

ellen G. 
Clasificación:
3.0

Nothing, I didn't have to go inside for drop off.

Jasmine M. 
Clasificación:
1.0

I was screwed by your contract and had to drive additional 30 miles to return the uhaul to thr same place i got it from where it was supposed to be a convenient service. Your application is made to screw your customers as you made drop off is optional, if drop off defines the contract you should make it as mandatory or put a bigger note about the difference between a local and non-local contract. Your customer service was no help and asked for 250 dollar penalty to return to the closest location. It is the first time it have this kind of service and confusion and be assured it is the last time i use u-haul.

Maher A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yucheng H. 
Clasificación:
4.0

I did not receive moving blankets that were part of my order. I would be good to double check items like this. Also the online truck pickup process does not work well. This is a general comment, I know this location is not responsible for the check in website.

Bartosz C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonia W. 
Clasificación:
5.0

Great experience. There were some computer issues that took a little while to resolve when renting bit other than that everything was really good.

Bernie H. 
Clasificación:
5.0

Front desk help Meryl was very welcoming and helpful.

Farrukh S. 
Clasificación:
5.0

Very nice manager who took care of me right away.....I had no issues, it was a very nice experience!!!

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ismail I. 
Clasificación:
5.0

They are really fast for the registration , pick up the truck and they're so clean

mervis M. 
Clasificación:
5.0

Driving this van was uncomfortable - it was hard to keep my line at the high speed.

Eduard K. 
Clasificación:
5.0

Very friendly staff. Clean and comfortable leasing office.

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN M. 
Clasificación:
5.0

Closing time at 4:00pm makes it a little tough to pick up equipment after work. Had to leave early to get the needed trailer.

Victor K. 
Clasificación:
4.0

Very friendly and professional service.

Jules W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beau Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josue L. 
Clasificación:
1.0

Fill up tanks to full then rent out 🤦‍♂️

Badr T. 
Clasificación:
3.0

They should not give customers vans on empty especially when my movers were being paid by the hour and time was of the essence to rent van and before the Ihaul hired third party helpers came.

AHMAL T. 
Clasificación:
1.0

they charged me an extra even though I returned within the time and exact fuel

shashidhar Y. 
Clasificación:
5.0

Make sure that you let them know they need to come 30 minutes earlier because if not it goes into the regular time. Gracias

Lashawn T. 
Clasificación:
4.0

Norma was friendly and able to get me set up quickly and the vehicle was clean. The only issue I had was when returning the truck, the check-in platform would not accept the picture of the odometer, even after several attempts. Luckily the facility was still open and the gentleman inside was able to get me squared away. Overall, a good experience.

laura L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott P. 
Clasificación:
5.0

Kudos to Holly and Norma

Ralph Q. 
Clasificación:
5.0

All was great.

Shari H. 
Clasificación:
1.0

Charged me for 9 gallons of gas after only driving 11.2 miles. Had to call twice and make a visit in person to get resolved. Girl working at the facility said it wasn't them, but it was U-haul. Also, when I ordered 5 dozen blankets and an appliance dolly, they and none available when I arrived to pick up so I had to move without either. Had damage on my leather sectional due to lack of personal blankets. Overall, u-haul was a crappy experience and I'll be finding another service company moving forward.

Spencer P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhi Y. 
Clasificación:
5.0

Staff very polite and attentive

Jack M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blue-Diamond T. 
Clasificación:
3.0

because the procedure is different than other locations, and they close too early,

ALMA J. 
Clasificación:
4.0

I acknowledge this would be next to impossible to change, but the amount of parking available was nowhere close to enough.

SETH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel O. 
Clasificación:
5.0

We showed up 2 hours before posted closing time to return our truck and dolly. Office was closed. We were able to leave our truck per online instructions, but there were folks there quite upset as they need to rent equipment. Nice person called us back, saying she was in the back with another client and said she had been left alone that afternoon.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Horace S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANYA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARVIN M. 
Clasificación:
1.0

The lady working there was not friendly terrible customer service

OLAJUMOKE A. 
Clasificación:
1.0

Terrible

John R. 
Clasificación:
5.0

John was very friendly and helpful getting me on the road with my van. His professionalism was top notch.

MARTY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE P. 
Clasificación:
2.0

- Front door was locked during hours of operation - They did not have furniture pads available even though I had originally purchased them, and they did not tell me where to get new ones - They did not give a walkdown of the truck/ things to know

JOHN S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jakeveya M. 
Clasificación:
5.0

Other than some technical issues everything was ok, Holly was so nice and helpful with an excelent customer service.

MIGUEL M. 
Clasificación:
5.0

Another great customer service experience pulled up the service guy pulled off the trailer and I was out of there in less than five minutes outstanding service

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent P. 
Clasificación:
5.0

Smooth process.

Chad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

Vehicle looked very old and making creeky noises while driving

VIJENDRAKRISHNA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOUNIR H. 
Clasificación:
5.0

I had the greatest experience! Alexa went above and beyond to help me get a uhaul in time for what I needed. In a world where customer service has fallen pretty low across the board, it's refreshing to come into contact with someone like Alexa who really cares about helping you out. I highly recommend this uhual location.

WILLIAM JAMES K. 
Clasificación:
5.0

Holly is great. Very Helpful.

KAYLYNN D. 
Clasificación:
5.0

Caroline and Holly are great at what they did for my storage and U-haul needs. Dropoff box is very convenient.

Adrian I. 
Clasificación:
5.0

The inside of the truck (in the front) was dirty. Was there trash? No. But the floor board was quite dirty. The cup holders were dirty. And we wiped the steering wheel, seats and commonly touched areas with a sanitizing wipe and… yikes.

LUIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEMARY O. 
Clasificación:
5.0

Since we're in the COVID Era, it would be nice to either wipe down the interior/spray inside with disinfectant.

LASONDRA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA B. 
Clasificación:
5.0

Great customer service at this location. Well done

JAMES O. 
Clasificación:
3.0

I would like to know why I was charged an additional $30 over what I was quoted with taxes and fees included?

BRIANNA S. 
Clasificación:
5.0

Walking into the storage unit I was immediately impressed by the awesome customer service the ladies showed. The office was very clean the organized. The ladies that work there were knowledgeable, very helpful and very sweet. I definitely recommend this place for anyone who would like to rent a storage unit. The security is great and the storage units are clean.

OLGA IRIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

IBRAHEEM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA R. 
Clasificación:
5.0

Good attentiion

ALEXIS L. 
Clasificación:
5.0

Y'all have great staff working the desk. Thanks for all the help!

PATRICK M. 
Clasificación:
5.0

No improvement necessary! You don't fix what isn't broken! From the moment I walked through the door I felt welcome and at ease. My reservation was ready and waiting as promised. Paperwork was simple and fast to complete. Returning the vehicle was even easier. Thank you Alexa for your sincere effort in making this happen as described.

RONALD LEE S. 
Clasificación:
5.0

You have an excellent customer service rep, Alexa! She was so very helpful, professional, cheerful, and determined to have us safely underway with our rental as soon as possible. She made picking up a trailer easy for me!

ANNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

The staff were helpful, professional and friendly. They took time to help me and give me options.

SARAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDITH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN B. 
No se han enviado comentarios para esta ubicación.

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