The address given was incorrect. It led you to a residential neighborhood. The U-Haul pickup was one street over. Which really complicated the check-in and check-out process as you had to go to the wrong location to get it started.Saul G.
Customer Reviews for Elbow Room Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MATTHEW A.
Signage where you want the vehicles parked would be helpful.DAVID A.
You give free storage for a month when you drive one way to another place. A little something off or option for Free storage in town if you're going to keep the storage for two months. Just off top of my head.jkiesha E.
Customer did not leave a comment.Shantera R.
Customer did not leave a comment.Tonya W.
Very good experience and the gentleman was very helpful.jon L.
Customer did not leave a comment.Betty E.
Customer did not leave a comment.Brian B.
The location wasn't close to my house and I ended up spending more for mileage than I was hoping seeing there is other location closer. I emailed u-haul and the only response I received was the message had been received and read. I drove and extra 9 miles to retrieve this truck. I was disappointed that I didn't receive any additional information in the email. Everything else was Great.Tracey C.
Customer did not leave a comment.Ivy G.
Customer did not leave a comment.michael W.
Customer did not leave a comment.Joseph B.
Would NOT recommend your North Avenue location to anyone.Jennifer B.
We dropped the truck off after hours but there were no problems. Our experience was excellent.Jim S.
Neil is fantastic!! Very helpful, knows his stuff, made sure we had everything we needed. Flexible drop off and after hours drop off was a plus as well. Better than the actual UHaul store!John L.
Very easy & fast! Great customer service!Ana-Alicia F.
excellent serviceJames D.
Customer did not leave a comment.Sanford A.
Customer did not leave a comment.Blake W.
Customer did not leave a comment.Nick P.
Guy at the counter was super friendly and helpful. Did not mind that we were picking up close to closing. This place was super professional. The van seemed almost new, drove great. I have heard a lot of shady things about renting uhauls from different places in Athens but this one was great. Will definitely rent from here again!David B.
I really don't have any complaints the customer service was great.He worked with me to make sure I had enough moving time by tell me to check back if I needed the van for a longer period of time which I paid for. Its just good to know there are some kind nice friendly people in this world still. Thanks for everythingMELANIE G.
Have not received recite. Insisted I sweep out truck though it was cleaner than I recieved. Truck was underpowered. Only had it twothirds full. Would not maintain 55 mph.Tom E.
My rental experience lacked for nothing. The facility looks great, clean equipment, and the staff is friendly and knowledgeable. Keep up the good work!Kevin S.
Customer did not leave a comment.Larry W.
WHEN A CUSTOMER GOES ONLINE AND CHOOSES A PICK UP LOCATION .... DO NOT TAKE IT UPON YOIRSELVES TO CHANGE LOCATIONS WITHOUT FIRST ASKING THE CUSTOMER....derek S.
Customer did not leave a comment.Charles S.
I would definitely use this location again. Very professional and well maintainedJason B.
The owner was very nice and apologetic about the trailer being non-functional, but it should have been checked before I arrived. I had to go across town to get the desired trailer at another location.Troy R.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.KENNETH Q.
Be a little more of a gentleman and not give a 73 year old lady a broom, who had to jump up into truck to sweep out less than 1/2 cup of dirt. My fault not knowing that was my responsibility, nonetheless his response was less than one would want in dealing with the public... a paying customer!eilene C.
Customer did not leave a comment.Jenna H.
They already had the truck waiting up front when I arrived. She was very friendly and helpful and appreciated her.Susanne Z.
Customer did not leave a comment.Earnest P.
Nothing. Elbow Room Storage is a great location to pick up from.Laurie S.
Customer did not leave a comment.Vernon M.
Customer did not leave a comment.Todd B.
Customer did not leave a comment.Joel D.
I was informed that the location would be open on December 31, 2016 however when I arrived at 3:42pm the location was closed. The location was not supposed to close until 6:00pm. I understand that it was a holiday however I chose that location because it was one of the only locations open on that day. I hope in the future that if they decide to be open on a holiday please do not change it on the day of the actual holiday.veronica P.
This was the best Uhaul experience I've ever had! Every other Uhaul location I've been to over the years should really learn from this representative on how to run a business properly!JORDAN C.
Customer did not leave a comment.stacey R.
Customer did not leave a comment.NIKIA H.
Customer did not leave a comment.ADRIANNE K.
Customer did not leave a comment.Jennifer Z.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Van G.
Customer did not leave a comment.Antonio G.
The tires on the truck were completely "balled." As I was putting gas in the truck to return it a cop was beside me and pointed out how dangerous they appeared to beJessica R.
Very polite and friendly and quick service.LAKEMUEL W.
Quick drop off with no problems.Steve H.
Customer did not leave a comment.Lynn B.
Joe was awesome in helping me get the storage and truck that I needed! And he went out of his way to help me accomplish my goals! Thanks Joe!colleen U.
Customer did not leave a comment.BARBARA M.
Customer did not leave a comment.genika W.
Customer did not leave a comment.MIKE S.
The man in charge was courteous, but inflexible. He left too much up to me and I am using equipment that is new to me.CARL J.
Very good experienceJames D.
Don't put other things before a customer and...have an attitude when a customer is trying to return your shit on timeBRITTANY L.
Customer did not leave a comment.SAMUEL C.
Joe was extremely helpful, the truck was clean and very easy to drive. We had a great trip! Thanks!saige R.
Customer did not leave a comment.ROBIN M.
Customer did not leave a comment.JAMES R.
Customer did not leave a comment.AARON H.
Customer did not leave a comment.Ginger B.
My complaint with U-Haul is I reserved a truck a week in advance(5 miles from where I moved to),yet when I go to pick it up(Commerce,Ga) I am sent 25 miles away to pick it up(in Athens ,Ga). Also you took my deposit on one debit card and charged me another fee on my bank card.I am charged twice for the same truck!!!!Thomas P.
Customer did not leave a comment.Ashley L.
Try not to charge customers for what they didn't use . .TANISHA L.
Customer did not leave a comment.BRUCE D.
Great experience. Thanks Uhaul/Elbow Rm!Monica W.
Customer did not leave a comment.JED H.
The customer service agent was very friendly and accommodating.Molly W.
Customer did not leave a comment.TODD C.
Everything was perfect! No problems. Elbow room personnel were very professional and courteous.BRIAN H.
faster servicechristina H.
Customer did not leave a comment.Stephanie K.
Once again, my information wasn't in the system but the attendant handled it and got me squared away after about 20 minutes. I still won't be using U-Haul againRYAN H.
Totally perfect.Eric W.
Customer did not leave a comment.THOMAS G.
Customer did not leave a comment.Ashley L.
Customer did not leave a comment.TONY M.
vehicle was waiting for me. Smooth and friendly experienceTodd S.
Worked out great to return UHaul from NC here. Thanks!Karen H.
Manager didn't know anything about the insurance you offer it was clear that being a UHaul dealer wasn't a high priority at this site. The big UHaul center in Athens GA said they had problems with this dealer previously.KURT R.
Customer did not leave a comment.LISA T.
Service member was very professional, polite, and efficient at his job. Would definitely go out of my way to come back to this location.Joe A.
Let the customer know the drop off policy on the day they say they will be dropping it back off. For example: we dropped the trailer off on Sunday and was not informed that it was a appointment date only. Was still allowed to drop off but took a couple of phone calls to figure out where. Other than that, it was a great experience!Alexandra W.
The drop off experience what flawless. I wish everything could be that nice and pleasant.MARK S.
Customer did not leave a comment.Brooke V.
Customer did not leave a comment.Yuntao W.
Customer did not leave a comment.Alvie C.
Customer did not leave a comment.VELMA T.
I feel like we could of been educated a little more on what charges we could possibly get.Heather M.
In and out, fast , will use again!William B.
Very friendly and help staff.marty S.
Friendly, great customer service. I would recommend having the rental van/truck out of the gate and ready for the customer.ALVIE C.
Customer did not leave a comment.Bob G.
Facility closed on Labor Day... our scheduled time to drop off...keys left in drop box....CONNIE M.