Customer Reviews for El Rio Multiservices
(U-Haul Neighborhood Dealer)

Rating:

5.0

The gentleman that checked us in and looked over the vehicle was very customer friendly. Made us feel welcome. I would recommend them to anyone bringing a uhaul back to the Santa Paula area. Thank you.

Rating:

3.0

Great Customer Service

Rating:

1.0

Terrible service. Nobody was at the location. After waiting 20 minutes and contacting Uhaul somebody showed up. Didn’t speak English. Took me 45 minutes to get the truck.

Rating:

3.0

I originally booked to pickup in Thousand Oaks, CA. I received a call from a U-Haul rep a few days prior. They told me I had to pick up the trailer 40 miles away at a later time than I requested. I complained as this would add 80 miles to my trip. The rep told me to take it or leave it. I went online and rebooked for El Rio (they were very helpful) for a Saturday pickup which was much better for me. I wish the rep who called would have worked with me to solve the problem rather than leaving it up to me to resolve after U-Haul failed to accommodate the original pickup. I don't believe that 40 miles counts as the same pickup location.

Rating:

3.0

The location was simply a drop off point. No real facility or inspections. Person who processed taking in the van was surpuprised by the condition of the tires that he was showed in the photos taken after blowout..

Rating:

1.0

The location was in a very rough part of the city with people hanging out and the dumpster overflowing. Hard to determine if the truck we were leaving would not be broken into or stolen after we left. No personnel in the office that day.

Rating:

2.0

Difficult to find location. I had also reserved an appliance dolly ahead of time but they did not have one available when I got there. I had to work without one.

Rating:

4.0

Called the place to confirm location but no one answered. I have to call several times to make sure I am returning the truck lti tge right place. There was no sign for Uhaul business location return or inquiry.

Rating:

4.0

Add a bigger sign and make it more visible.

Rating:

3.0

Battery on the vehicle died in about 10 minutes. The battery was really unstable the wntire time. Really glad i didnt have to use service a second time. When i tried to return the truck it took about 5 minutes and many click for it to finnaly turn on. Very sketchy.

Rating:

4.0

Low tire sensor issue and gas cap sensor issue, but everything was working great.

Rating:

5.0

The associate that helped me was top notch. I'll definitely be coming back as much as I can!

Rating:

5.0

They were friendly and help through a quick chick in and out process.

Rating:

2.0

Location was difficult to find, Booking person lacked professionalism

Rating:

4.0

Ok

Rating:

5.0

Honestly, the service was great. The employees were extremely helpful and kind and did whatever they could to help us out. Would definitely recommend this location to others.

Rating:

1.0

The lady who assisted me with my reservation was very polite and friendly. But, the whole check in process took place inside the laundromat's utility room. There is not assigned office or desk for U-Haul. Unfortunately the car itself was in very beat up conditions; * To get the ignition key to turn I had to play a lot with it every single time I started the car. * I could hear air coming through the driver's side door while driving. * The steering wheel was peeling off and felt very unpleasant to drive. In short, I felt ripped off with such expensive fees for a poor service.

Rating:

5.0

The only issue I could see where improvement could be made is possible signage indicating where the office for UHaul is- it looked like a storage room and I was somewhat unsure that was were I was supposed to hand over my key- even though the assistant informed me it was

Rating:

1.0

I will never use this location. They did not help me at all and made up charges. What they did is ridiculous and makes me not want to use u-haul.