Customer Reviews for Superior Budget Inn
(U-Haul Neighborhood Dealer)

293 reviews

1460 E Main St   Bartow, FL 33830
(Hwy 17)

(863) 519-0097

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(863) 519-0097

1460 E Main St
Bartow, FL 33830
(Hwy 17)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Angel Feliciano 
Rating:
3.0

The brakes were terrible on this U-Haul please fix them asap

Shanna Bruno 
Rating:
5.0

Customer did not leave a comment.

Christopher Jackson 
Rating:
2.0

I rented a U-Haul because I needed to move appliances. I also rented an appliance dolly. U-Haul called me to move locations and reserved me a spot without an appliance dolly. It made for a very difficult move. I recommend making sure that all of the equipment is at the designated site before Renting it. The vendor tried his best to find another location that did have an appliance dolly. Unfortunately, it was a 40 minute drive away.

Michelle Schaal 
Rating:
5.0

Keep up the good work.

angel feliciano 
Rating:
5.0

Customer did not leave a comment.

Brenda joann Burgess 
Rating:
5.0

Customer did not leave a comment.

harsh chauhan 
Rating:
5.0

Good service 👍 already at this location

robert conley 
Rating:
4.0

Customer did not leave a comment.

David Wine 
Rating:
1.0

Customer did not leave a comment.

Levis Cangiano 
Rating:
1.0

Customer did not leave a comment.

akierra hawthorne 
Rating:
3.0

Customer did not leave a comment.

Erica Bolognia 
Rating:
3.0

Customer did not leave a comment.

kierhonda williams 
Rating:
4.0

My drop off location is 200 miles from where i live so i would not be using that location again.

richard staudenmaier 
Rating:
4.0

Customer did not leave a comment.

david wine 
Rating:
4.0

Customer did not leave a comment.

ROBERT BONSALL 
Rating:
5.0

Customer did not leave a comment.

Amol Patadia 
Rating:
5.0

Customer did not leave a comment.

michael gant 
Rating:
5.0

Customer did not leave a comment.

alicia mitchell 
Rating:
2.0

The lady that I turned the truck back to was very rude to me

Nora Keen 
Rating:
5.0

Customer did not leave a comment.

Michael Shelton 
Rating:
5.0

The reservation was transferred to this location. The previous location was rude and disrespectful and would not honor my reservation.

HENRY THREAT 
Rating:
3.0

Customer did not leave a comment.

Beam charles 
Rating:
3.0

Customer did not leave a comment.

Briana Leverett 
Rating:
3.0

Need a break on the cost of rental. On transportation alone we spent over $1400 dollars, and in the economy we are living in money is already stetched.

justin griffin 
Rating:
3.0

This wasn’t my original drop off location the first location I stoped at told me I could not return the U-Haul there and that I have to return to someplace else. This was a big inconvenience even though another drop off location wasn’t far away.

Phillip Poore 
Rating:
4.0

It's an old run down hotel. Service was excellent. Drop off was easy.

Paula Grace Anderson 
Rating:
5.0

I don't feel this U-haul company needs any improvement. I had a great experience.

LOTTIE FULLER 
Rating:
3.0

Customer did not leave a comment.

Juliann hibbard 
Rating:
2.0

Refused to assist customer with inspection of trailer and assist with placing trailer on hitch. Customer had to figure out how system worked. When returning no one to come out and inspect trailer. I was told if I didn’t want unit I could go down the street to other U-Haul dealer. Very unprofessional. Poor representation of a U-Haual dealer.

John Wheeler 
Rating:
5.0

Customer did not leave a comment.

Shirley Morris 
Rating:
4.0

Customer did not leave a comment.

Carmon Price 
Rating:
5.0

Customer did not leave a comment.

Aaron Babb 
Rating:
3.0

Customer did not leave a comment.

Michael Wood 
Rating:
4.0

The location was fine, except I drove past several closer ones to get to this one, costing me extra fuel expense.

Charles Wibert 
Rating:
2.0

Customer did not leave a comment.

Alehandro Greenwade 
Rating:
5.0

Customer did not leave a comment.

Scott Kelly 
Rating:
3.0

Can report the equipment is returned when it’s dropped off to where you get your deposit back instead of taking 4 days to report its returned

cody wessell 
Rating:
4.0

Customer did not leave a comment.

Richard Larence 
Rating:
5.0

Customer did not leave a comment.

Helmuth Kurz 
Rating:
3.0

Customer did not leave a comment.

EVELINA HOGAN 
Rating:
1.0

I was charged an additional fee for dropping off the uhaul at this location. The location dropped was provide by uhaul via text. Uhaul did not provide additional information about additional charges nor did the clerk receiving the uhaul from me. Why would Uhaul provide a different location rather than the drop off location on the contract via text without providing additional information about additional charges.

Maribel Madera 
Rating:
5.0

Nothing I was completely satisfied

Cheryl Watson 
Rating:
5.0

Customer did not leave a comment.

Ruth Netty 
Rating:
3.0

Make sure your Contact Center is aware of the equipment available at this location as they did not know and/or directed us to what we needed.

alan stratton 
Rating:
2.0

Still have not received a return receipt. He didn’t inspect the vehicle check gas , checked in the blankets all returned. So I feel very uncomfortable that something might come up about my return at a later date . I would like my receipt please.

Robert Benfield 
Rating:
3.0

Customer did not leave a comment.

Ruth Netty 
Rating:
5.0

Needed a one way rental from Tampa to Ft.Lauderdale and there wasn't one available at the at the closest location so I was contacted immediately by a dispatch to one that was.

peter ferlitto 
Rating:
4.0

Friendly man at a run down hotel

Lindsey Boney 
Rating:
5.0

Customer did not leave a comment.

herman monroe 
Rating:
4.0

The check out process in person was quick and easy. The staff was professional and especially helpful in making sure my trailer connections to vehicle was correct and that the lights were working properly. Easy in, easy out.

Kimberly Clark 
Rating:
2.0

Didn’t want to accept the trailer. Said there may be additional changes because they were not the location on the paperwork.

James Julian 
Rating:
3.0

Customer did not leave a comment.

Mike Trice 
Rating:
3.0

Returning in St Augustine FL was very difficult, I had to drive 45 minutes each way to the only return site accepting trailers in the entire county. This situation needs to be corrected.

ROBERT PAGE 
Rating:
5.0

Customer did not leave a comment.

PATTI MINATREE 
Rating:
2.0

Didn't rent the U-Haul until Saturday and I've been charged renting the U-Haul on Friday so I do some money back somewhere for a whole day

cheryl watson 
Rating:
3.0

The rental facility was ok, the issue always seems to be UHauls main website for processing rental. I did all preregistration at home and it’s still took 45 minutes to process the pick up. Very annoying.

Anthony O'Brien 
Rating:
5.0

Customer did not leave a comment.

Karen Lattanze 
Rating:
1.0

No

SHAWN LEE VOORHEES 
Rating:
5.0

Customer did not leave a comment.

lisa gargus 
Rating:
5.0

Customer did not leave a comment.

Curry Fulghum 
Rating:
5.0

Service needs no improvements it’s excellent

BRENDA BURGESS 
Rating:
5.0

Customer did not leave a comment.

wille matis 
Rating:
5.0

Customer did not leave a comment.

jose landa 
Rating:
4.0

Paint the wheels, match the tires.

DUSTIN MARTIN 
Rating:
2.0

Customer did not leave a comment.

Jomar Rodriguez 
Rating:
5.0

Customer did not leave a comment.

BETH DAVIS 
Rating:
1.0

Very bad location. No clear place to leave the truck. There was no drop off box. I had to call a number to find out where to put the key. Overall a very poor representative for your company.

STEPHEN VAUGHN 
Rating:
1.0

Did not have adapter for lights and the wratched bracket would not work so I had to wrap chains around the frame of the vehicle. Where I dropped it off could not believe the condition of the trailer.

allen cole 
Rating:
4.0

Customer did not leave a comment.

BRAD RAYL 
Rating:
5.0

Customer did not leave a comment.

Brad Rayl 
Rating:
4.0

Na

Paul Kongable 
Rating:
3.0

Customer did not leave a comment.

jason hamer 
Rating:
5.0

Customer did not leave a comment.

shawn bester 
Rating:
5.0

Customer did not leave a comment.

eddie owen 
Rating:
4.0

Customer did not leave a comment.

andreana stephens 
Rating:
5.0

Customer did not leave a comment.

Shantel padgett 
Rating:
5.0

Customer did not leave a comment.

john zotto 
Rating:
4.0

Customer did not leave a comment.

Veronica Campbell 
Rating:
5.0

I was Leary about this location after reading reviews.. The man that took care of us was quiet.. but very nice. He was able to accommodate us and I appreciated it.

Jannice Lockley 
Rating:
5.0

Customer did not leave a comment.

lahkesha henry 
Rating:
1.0

He told me I was being charged extra for mileage but I was 40 under and that I never paid a deposit and told me my card is a credit card he was very rude to me he can’t help me all I can do is call uhaul because I went over and was only allowed 119 miles

CHRISTINE ECK 
Rating:
5.0

Friendly

Alessandra Lira 
Rating:
3.0

N/A

Tiffany Alston 
Rating:
5.0

Customer did not leave a comment.

Steven LAIDACKER 
Rating:
4.0

Customer did not leave a comment.

Marcia Stanley 
Rating:
2.0

They give you the Invoice. And you have to find the trailer by matching the Numbers and Hooking it up Yourself everyone don't know how so that's unsafe so if you need them to hook it up that's a $20 Charge I've rented from Two different rental in Lakeland Fl and they Hook it No Charge...it's best to be safe than sorry!

Calvin Pierce 
Rating:
3.0

Customer did not leave a comment.

Thomas Tiffany 
Rating:
5.0

Customer did not leave a comment.

Matthew Mccraw 
Rating:
1.0

The truck was filthy and there was trash all over the floor in the back. The truck also has less gas than what we were told. We retuned it the same day and never got the receipt until two days later. We were told we’d have one Saturday and Sunday both and never did. I also had a manager text me about the gas issue and the trash assuring me he’d make it right. Well guess what? You still paid full price. I will use Penske next time I move.

melissa norton 
Rating:
5.0

Customer did not leave a comment.

Alexis Bennett 
Rating:
5.0

Customer did not leave a comment.

yolanda culpepper 
Rating:
4.0

Customer did not leave a comment.

Ebony futch 
Rating:
4.0

Customer did not leave a comment.

crystal garza 
Rating:
5.0

Customer did not leave a comment.

David Petersen 
Rating:
5.0

Customer did not leave a comment.

Wayne Forster 
Rating:
5.0

The man who runs this location is a marine and very straight forward and very helpful wonderful experience I’d recommend to anyone

Nathan Legg 
Rating:
5.0

Customer did not leave a comment.

Richard Burbank 
Rating:
5.0

Customer did not leave a comment.

POURAV PATEL 
Rating:
1.0

Rude service and over charged days after i returned the truck.

natia jones 
No reviews have been submitted for this location.

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