Customer did not leave a comment.Brad J.
Customer Reviews for EKS Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good fast and friendly service.Martha R.
Customer did not leave a comment.Aron W.
Customer did not leave a comment.Raymond V.
Customer did not leave a comment.Debra H.
A little more lighting where the Uhaul vehicles are located. Kind of dark when trying to take pics for online verification.Ofisi P.
Customer did not leave a comment.warren B.
Knowledgeable and helpful staff that allowed me to feel very comfortable for my first U-Haul experience. Highly recommended!mark W.
Customer did not leave a comment.Preston M.
Customer did not leave a comment.Gary K.
Person forgot to give me the box for the glass packing and I didn't realize that until I was 40 miles away but other than that it was a good experienceSteve W.
Customer did not leave a comment.Parker D.
Customer did not leave a comment.Vatanya B.
Figure out how to make it so I don't have to add fuel or even worry about fuel. Just add fuel cost into the cost per mile and keep it simple.Cole T.
Both trucks had problems, first truck was leaking oil, 2nd truck wouldn't stay running and died every single time we drove it. Battery was four years old and alternator was unable to keep battery chargedSamantha R.
Austin is great!Driver D.
Customer did not leave a comment.Doug H.
The rental process is so quick and easy now.Mark B.
the truck was dirty inside and out. Trash in the cab of the truck, and the window was so dirty I had to wash it myself before driving.chad H.
Customer did not leave a comment.Jared J.
Customer did not leave a comment.Allen H.
The alternator died on the truck halfway through the day. It ended up taking hours of trying to jump the car and waiting on Uhaul roadside to finally get the fully loaded truck running again (by connecting two sets of jumper cables to the battery). I had to leave the truck running for over two hours while we unloaded it to keep the battery from dying again. After returning the truck back to the location, the moment I turned the ignition off, all of the lights immediately went out and the battery had zero juice (after almost three hours of running). Just not a well maintained vehicle.Matthew S.
Customer did not leave a comment.John Y.
Customer did not leave a comment.SCOTT W.
Customer did not leave a comment.STEPHEN C.
Easy pick up, super friendly staff and easy drop off. No problems.Ben D.
Your parking lot is absolutely tiny so when all the trucks and trailers are there you cant get to anything or turn around to hook upDavid E.
One of the tires on the auto transport had only 8 lbs of air pressure.Thoms B.
Customer did not leave a comment.Nathaniel B.
Customer did not leave a comment.Ronald G.
We paid for furniture pads and they were not in the truck. Unfortunately we did the after hours mobile pickup so we could not talk to someone to remedy the situation.Devin L.
Customer did not leave a comment.Mason S.
Friendly staff and had what I needed. Highly recommendedANDREW D.
Customer did not leave a comment.Janaya G.
The personnel could have been more personable. But overall he was good.Wyatt P.
The rep went out of her way to assist others, and still made time to promptly direct us to park the trailer and process our return. Very very respectful and attentive. Thank youThomas E.
Customer did not leave a comment.Kent L.
Customer did not leave a comment.Anna F.
Shortly after I left the U-Haul rental location, I had a tire blowout on the freeway with a load in the truck and a vehicle loaded on my trailer. Fortunately, I was able to pull off the freeway and inspect the tires on the truck and trailer. Upon further inspection of the truck tires, the tire that exploded was worn down entirely. The blow-out tire was worn beyond all tread and was almost completely bald and smooth across the entire tire. While inspecting the blow-out, I noticed that 3 additional tires were completely beyond legal wear as well, and the utter negligence of the state of all 4 worn tires (three in the rear of the truck, and one on the front) was shocking. The three other tires were worn well beyond replacement levels; two tires were worn beyond the tread on the inside half of the tires, one of which was worn so badly that it was beyond the rubber all the way down to the threads (this tire would have blown out additionally shortly after the first). The third additional tire was worn down on the outside edge all the way down to the wear lines. The fact that none of these tires had been inspected or changed (nor was the alignment inspected and adjusted within many months) means that several people were driving heavy loads for months on tires that were illegal and a severe safety hazard. This not only put the customers and myself at risk, it also put arguably thousands of other drivers at risk of a fatal accident that could have been avoided if tire inspections and replacements were a priority for U-Haul. I'm shocked that my own life was in danger due to the sheer negligence of this company. It's obvious that the location I rented from did no prior inspections, nor did the employee I rented from conduct any inspections with me upon renting the vehicle. This incident could have been dramatically worse as I was trusting U-Haul with a loaded truck and trailer that may have rolled or lost control due to the negligent state of the tires, and I'll be seeking legal counsel in addition to demanding a refund for this experience. This is absolutely unacceptable, and it scares me to think about how many other U-Haul trucks and trailers are being rented to customers who are making long distance trips with tires that are well beyond legal levels of wear.Richard S.
Customer did not leave a comment.Jack T.
Customer did not leave a comment.Tony K.
Customer did not leave a comment.Scott G.
I had reserved a month in advance a 26' truck for a 10am pickup. The day of the pickup, the place called me 45 min before pickup time to tell me the truck wouldn't be available until 1pm. I understand that they were waiting for someone to drop the truck off, but that left me in a rut. Fortunately for them, I actually didn't need that large of a truck, and they had a 15' available for me. What they SHOULD have done was not charge me for mileage to compensate for not having the larger truck available when it was supposed to in case I would have had to make two trips. All that they did was give me the dolly and pads for free. To me it's just terrible customer service to not be able to have something for someone when they expect it, especially when it's reserved way in advance and then have barely to no compensation for it.Christopher G.
Customer did not leave a comment.Jerry J.
Very helpful.James M.
Customer did not leave a comment.Sean L.
Customer did not leave a comment.Joseph A.
Friendly, quick and easy. Would definitely rent from EKS again. Thanks!!Aaron R.
Best place I've rented a U-haul from.kenneth M.
It was clean in the sense of being tidy but it would be nice if they wiped it down between customers because when I wiped the seats and steering wheel, it was gross. The wipes were filthy. Also, just with the U-haul online experience, I arrived after my pick up time and the â€œpick up my truckâ€ option wasn't available. I was on hold trying to speak to a customer service person for over 30 minutes until we finally tried the chat feature. That was very frustrating.Haref M.
Customer did not leave a comment.Lee V.
Customer did not leave a comment.Charles R.
Inside surfaces were filthy. I wiped down all the touch surface and the cleaning cloths were disgusting. Overall the truck was tidy except the touch surfaces. In todays environment I expected more!Michael C.
I dropped it off after hours but it was easy to get to and to drop off the keys.Andrew M.
Customer did not leave a comment.Danella G.
Customer did not leave a comment.DEEN B.
Customer did not leave a comment.Kristine W.
The back of the truck was okay, but the cab was filthy. There was sunflower seeds, raisins & choclate candy pieces all over the floor. Couldn't put our feet down without our shoes sticking to the mess! We brushed out what we could, but the whole thing needed a scrub brush and a hose.Bruce N.
It would be nice if there was someway other than the internet to check in on Sundays or after hours. Some people like myself who does not have the best internet connection away from home on my phone, its hard to connect to the link that the text says I need to go to. Or when i do connect I cant send the pictures you require. There should be an after hours number to call.Michael M.
Customer did not leave a comment.Roman J.
Thanks for the service.Wei Z.
Customer did not leave a comment.doug L.
Should let customers know there are no hitches for saleRenee A.
Customer did not leave a comment.Tanner S.
was very well doneBryon S.
Customer did not leave a comment.Frances L.
W reserved a 20-ft truck but when I picked up the rental it was a 26 ft truck. They never even told me that they were out of 20 footers and would thus be giving me a 26 ft truck. Communication could have been betterTyson C.
Customer did not leave a comment.Justin B.
Had to find my own trailer , hook it up myself ,Thomas L.
Clean the windshield and wipe out the pet hair from all over the cab.Robert H.
Nothing! Very satisfiedJosephine E.
Customer did not leave a comment.Kristine W.
I was very impressed by the cleanliness of the entire facility. From the woman who processed my reservation, to the man who processed my return, everything was handled in a professional manner. I won't hesitate to turn to them for my rental needs.Patti L.
Nothing. This place is one of the best to rent a UHaul from. It is clean, easily accessed, the staff is knowledgeable, and it is easy to return the truck.Wendy S.
Tires were recaps and both tires had to be replaced during the first day of travel. Calling for roadside assistance and getting the tires replaced took four hours.Gary P.
A sign or indicator more visible to westbound traffic on the road would be great. Had to turn around and look again to spot the U Haul items.Jason B.
Great experienceluke D.
We have used this site a few times for truck rentals. It is clean, well maintained, easy to access and the staff is fantastic!Kevin S.
The office was very inviting and the rental agent very attentive. I have no suggestions for improvements at this location.Lonnie P.
Amazing customer service! Keep it up U-Haul! We appreciate the amazing service you provided for us!Na V.
All good- very easy processAndrew P.
When we returned the trailer, the only place to park it was on a slight incline. I asked about something to put under the tire to keep the trailer in place, and the response was a shrug of the shoulders. We found some large rocks and placed them under the wheels. Won't use this location again. Thanks.KIRK D.
Customer did not leave a comment.Jesus R.
Not a thing. Great equipment and great serviceGary B.
Customer did not leave a comment.HEIDI G.
Customer did not leave a comment.CHARLES N.
Customer did not leave a comment.Nathan S.
Provide truck with full tank of gas so that it can easily be returned with a full tank. I overfilled the tank and ultimately overpaid. Clean bugs from windshield and mirrors. There we soooo many disgusting bugs everywhereâ€"the windshield, doors, mirrors, grill. It was gross and a poor appearing truck. Ensure the pictures included in the online approval/condition of vehicle is current and accurate. The pic of my truck was clean and damage-free. The actual truck was dirty and damaged. I had to take pics of the damage and include them in my online condition review. I felt like if I didn't identify the damage, I could have held accountable. The mirrors were so full of bugs however I had to adjust them manually and handle them. It was gross I asked Trish from the office to help me. Trish was very helpful.Michelle P.
Make sure to put the equipment in the truck if the store is going to be closed at time of pickup.Andrew H.
Customer did not leave a comment.janel M.
Great service.Don P.
The day before we were supposed to pick up our 15 foot truck (less than 24hours before) we were told that they only had a 10 foot truck. The lady that told us was extremely rude about us asking questions about other options available and we felt pretty frustrated. I wish they would have told us more than the night before as we could have figured out our options, given us a better deal as a consolation, or at least not have been so brash about the situation. Bad customer service leaving us feeling extremely annoyed. We are planning on moving again within town and we will not be using U-Haul even if we do have to pay quite a bit more.Ryker B.
Customer did not leave a comment.Sonia C.
Customer did not leave a comment.JEFF P.
The lady that handled our rental was nice and efficient. However, she didn't explain much at all about the truck. We got a second truck from another location and that gentleman gave a lot of helpful information about the truck and possible road conditions.Bruce T.
Everything was perfect. Price was right,service was great,equipment was modern and in good working orderWilliam P.
Wash the truck once in a while.dan S.
Customer did not leave a comment.Tom H.
Tell people were to return the van when finished parking is super tightLynn D.
No problems. Quick drop off.Conor M.