Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was just great in the pickup and return yesterday. Highly recommended!
paul s
Rating:
4.0
I experienced the issue of accuracy of out mileage
renee b
Rating:
5.0
Customer did not leave a comment.
ROBERT O
Rating:
3.0
Customer did not leave a comment.
Yolanda G
Rating:
5.0
Thank you 🙏🏾
Aldo H
Rating:
5.0
N/a
ALBERT M
Rating:
5.0
I made my reservation online. When I arrived at the facility the paperwork was completed quickly and the 5 x 8 trailer was hooked up to my car. Fast service and all questions answered.
Cynthia C
Rating:
5.0
The staff is always pleasant to work with
Michael T
Rating:
5.0
Drop off was easy location was clearly marked. Staff was polite and helpful
Josh M
Rating:
5.0
Customer did not leave a comment.
Richard N
Rating:
5.0
Wish you had option for prorated time if entire month was not needed
Michael M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric N
Rating:
5.0
Customer did not leave a comment.
Harry H
Rating:
5.0
Customer did not leave a comment.
elsy s
Rating:
2.0
I went 13 miles, added 5 in gass and they charged me $10 in additional gas. Just rent from home depot. Its 2 min away
Adam O
Rating:
5.0
Customer did not leave a comment.
Velma D
Rating:
5.0
Customer did not leave a comment.
LEONA P
Rating:
5.0
Customer did not leave a comment.
Gregoy B
Rating:
5.0
GREAT CUSTOMER SERVICE WITH PROFESSIONAL PERSONNEL. THANK YOU FOR YOUR BUSINESS AND SERVICE. WILL USE U AGAIN..
Edwin M
Rating:
5.0
Customer did not leave a comment.
Corey R
Rating:
5.0
Rental went smooth. Could answer the phone though.
Philip B
Rating:
5.0
Customer did not leave a comment.
Gladys R
Rating:
5.0
Customer service was excellent!
debra k
Rating:
5.0
Customer did not leave a comment.
Shannon C
Rating:
5.0
We were going to rent from Home Depot but their internet reservation service was useless. And the information was wrong. I called them and spoke with a guy and he couldn't rent to us over the phone - told us to rent through the online service: WHICH DIDN'T WORK!!!!! So, I called U-Haul. I SPOKE to a human, who gave us excellent information, the price was LESS and we were driving away with EXACTLY what we needed within an hour!!! Great Job Guys - Thank you to Gina!!!
Amelie B
Rating:
5.0
very nice people and convenient location
miranda w
Rating:
5.0
Keep doing what you’re doing.
John P
Rating:
5.0
Customer did not leave a comment.
Nadine D
Rating:
5.0
Customer did not leave a comment.
Sanjay S
Rating:
5.0
Great service and staff
ARGELIO L
Rating:
4.0
First trailer had major issues. The clerk helped me remove it and attach the alternate trailer.
angelina v
Rating:
5.0
Customer did not leave a comment.
Casey M
Rating:
5.0
Customer did not leave a comment.
Blane C
Rating:
5.0
Professional
debra k
Rating:
5.0
Customer did not leave a comment.
Marni G
Rating:
5.0
They were very helpful and fast. Within minutes we were on our way.
Roger T
Rating:
5.0
Customer did not leave a comment.
KENNETH B
Rating:
5.0
Customer did not leave a comment.
Robert C
Rating:
5.0
Customer did not leave a comment.
BRITTANY D
Rating:
1.0
I was reassigned to this location, 55 miles from
Me one way, round trip of nearly two additional hours to drop off this Uhaul.
Timothy N
Rating:
5.0
Customer did not leave a comment.
Gino G
Rating:
5.0
Phenomenal service 10/10
ONEIL J
Rating:
5.0
Customer did not leave a comment.
Harry H
Rating:
1.0
This is the 3rd time I have been charged for gas when I put enough or more than I should. I didn’t complain before but this time is the 3rd time and I even took pictures but they at this location do not want to hear it. They did not get in the truck before I drove off to check apparently they check before but it is incorrect what they put on paper. I will never nor any of my family go to this location ever or U-Haul anywhere
Otila E
Rating:
5.0
Customer service was amazing
Jimmie F
Rating:
5.0
Always great doing business here. Staff always excellent.
Nicola E
Rating:
5.0
Customer did not leave a comment.
JESSE P
|
Overall Experience
Rating:
5.0
The place is great and the staff very friendly and accommodating. We have used this place twice already and have one more move to go. Perfect location.
LILLIAN C
Rating:
5.0
Customer did not leave a comment.
Alex A
Rating:
5.0
Blake and his wife are very professional always smiling, this is my third time renting a truck from them highly recommend them for your truck rental needs.
Antonio V
Rating:
5.0
Everything was perfect
Just what I needed when I needed it
Robert S
Rating:
5.0
Nice family operation. Very personal and attentive to any needs or questions Highly recommend
Michael M
Rating:
5.0
Super convenient, the staff is friendly, and helpful. Made our rental really easy. Thannks!
Greg G
Rating:
5.0
This location is the best! We have rented here several times nothing but pure excellence! Thank you always being so prepared and polite.
William J
Rating:
5.0
Customer did not leave a comment.
Craig I
Rating:
5.0
The truck needs an alignment, the steering wheel had to be turn half a turn to the left just to go straight.
Matthew G
Rating:
5.0
Customer did not leave a comment.
Pete W
Rating:
5.0
Service was quick and efficient and the customer service was excellent
PAUL T
Rating:
4.0
Maybe provide more information on the units available. I was looking for a small trailer and it would have been great to hear what the other options were to make a better decision. A few more smiles and courtesy would also go a long way with clients.
Ricardo M
Rating:
5.0
Customer did not leave a comment.
terry m
Rating:
5.0
Customer did not leave a comment.
Sylvia F
Rating:
5.0
Customer did not leave a comment.
frank n
Rating:
5.0
Customer did not leave a comment.
Eddie O
Rating:
5.0
Customer did not leave a comment.
Mario P
Rating:
5.0
Customer did not leave a comment.
Diego F
Rating:
5.0
Customer did not leave a comment.
Waldes F
Rating:
5.0
Customer did not leave a comment.
Arnold P
Rating:
3.0
The lock box pictures did not load. I had to wait for an employee to come into work to help. Then upon return the same employee wouldn't let me take photos needed to return the truck
Melanie C
Rating:
5.0
Customer did not leave a comment.
OWEN C
Rating:
5.0
Customer did not leave a comment.
Mark K
Rating:
5.0
Customer did not leave a comment.
Lee L
Rating:
5.0
Customer did not leave a comment.
Tommy C
Rating:
5.0
These guys were great. Your employees are fabulous. Your corporate needs some serious help.
Blair H
Rating:
5.0
Customer did not leave a comment.
Marbella C
Rating:
5.0
Customer did not leave a comment.
Michele R
Rating:
5.0
Customer did not leave a comment.
Elizabeth B
Rating:
5.0
The moving experience the moving truck handle real well thank you very much
michael b
Rating:
5.0
Customer did not leave a comment.
ENRIQUE F
Rating:
5.0
Customer did not leave a comment.
Patricia K
Rating:
5.0
Customer did not leave a comment.
Georgeta R
Rating:
5.0
Customer did not leave a comment.
Stephen C
Rating:
3.0
Service rep (lady) could be friendlier and the trailer had some spills or something inside. Not an issue for using it, but it didn't look good inside.
Ricardo M
Rating:
5.0
Customer did not leave a comment.
Nicholas B
Rating:
5.0
Make sure truck doesn't leak water onto people's belongings.
Suzanne S
Rating:
3.0
Dropped off truck after hours.
Maurice C
Rating:
5.0
Great location, excellent service
Leslie S
Rating:
5.0
This was by far the best experience. I’ve ever had renting a vehicle. The staff was 100% helpful and courteous and it was a great customer experience.
Alejandro B
Rating:
3.0
Virtually no place to park the vehicle after hours. Had to go to a back entrance and leave outside the gate. App was so slow in loading that I had to leave the poorly lit back gate before the app allowed me to take a picture of the location in which the vehicle was left.
Don L
Rating:
5.0
Customer did not leave a comment.
Robert N
Rating:
5.0
Dropped the truck off right when they were closing and lady was helpful telling us where to park and what to drop in the box. They emailed a receipt the next day that everything was good and we were compliant. Thank you
Todd B
Rating:
5.0
Customer did not leave a comment.
Donald T
Rating:
1.0
This location was way out of my way so was my pick up location.
Kelly C
Rating:
5.0
Customer did not leave a comment.
Rene S
Rating:
5.0
Customer did not leave a comment.
Orlando S
Rating:
5.0
Absolutely love the new ramp trailers. So much better than both the roll up and swing doors.
John H
Rating:
3.0
Not rip people off..drove only 10 miles total and was charged $9.50 for gas after I’d already put 2 gallons of gas in truck before returning..make sure your gas gages work . Unacceptable
Denise S
Rating:
5.0
Great and fast service.
Ernst D
Rating:
5.0
We dropped it off after hours
KEVIN G
Rating:
5.0
This is my go-to U-haul provider for all my rental needs. Good facility. Helpful staff.
William F
Rating:
5.0
Customer did not leave a comment.
Ricardo M
Rating:
5.0
Customer did not leave a comment.
Jonna C
Rating:
5.0
Customer did not leave a comment.
David D
|
Overall Experience
Rating:
5.0
Excellent staff clean facility and great location.
Carl J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES R
|
Overall Experience
Rating:
3.0
Besides having a mouse chew through some of our items and a few minor issues with staff attitudes and parking issues everything was fine. I would maybe recommend this facility in the future but I definitely think there needs to be better signage about where its okay to park and not to park.
christina H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Juan G
|
Overall Experience
Rating:
5.0
We are frequent flyers at Ekonomy. We rent uhauls all the time and have stored there occasionally. They are our local go-to for awesome service, clean units and easy access. Thanks Ekonomy!!
SAMUEL P
|
Overall Experience
Rating:
5.0
Blake is outstanding and a pleasure to deal with at this facility.
Michael S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theresa M
|
Overall Experience
Rating:
5.0
Great Facility and Blake & Gina were always excellent on all count for my storage room needs & for a 26' U-Haul Truck Rental when I moved my stuff out.
Vincent G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
June R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry L
|
Overall Experience
Rating:
5.0
The best rental facility in our area. Great people.
charles c
|
Overall Experience
Rating:
5.0
Would definitely use them again. The staff was helpful and kind.
ANDREW E
|
Overall Experience
Rating:
5.0
Great staff and very clean
Heidi S
|
Overall Experience
Rating:
5.0
Blake and the staff were very attentive and courteous every time I went to the office and called on the phone.
John K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Meredith R
|
Overall Experience
Rating:
5.0
I have had numerous different storage facilities, and this is hands down the best!!! Very clean and well maintained. The staff was always courteous and extremely helpful. My only complaint would be the vehicles that park just inside and around the entry gate. There were almost always vehicles that made it difficult to get in and out of the first building and or gate area.
Alicia P
|
Overall Experience
Rating:
5.0
I love Ekonomy storage Blake and Kelly and the other lady very nice respectful give the best service awesome customer service and clean well maintained.
Sonya M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jocelyn R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIANNA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tera B
|
Overall Experience
Rating:
5.0
Everyone was very helpful and friendly. We moved because we sold our RV. Best of luck in the future :-)
gary j
|
Overall Experience
Rating:
5.0
Very happy we chose this storage facility. Staff were professional, friendly and helpful. Facility was secure. Price was reasonable. We would definitely recommend this facility to anyone needing storage.
Wayne M
|
Overall Experience
Rating:
5.0
Good people..
Dan F
|
Overall Experience
Rating:
5.0
Very satisfy with storage facility and the stuff. Always willing to help and friendly.
Super clean , I recomended 100%.
Thank you so much for all your help.
Belgica
Pablo D
|
Overall Experience
Rating:
5.0
Thank you Manager Blake
Fresnel S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John E
|
Overall Experience
Rating:
5.0
Rat feces and urine ruined my $2,600+ sectional, dining room chairs, 5, and decorative pillows. Droppings throughout the storage unit and In packed boxes. The “climate controlled” unit clearly has issues. The glue holding the placemats to their base were melted w/ glue seeping to the top. The manager was rude and his solution was to say, “Sorry. I can’t control what other customers bring in.” That’s it?! Never ever would I have used this facility had I known there are RATS running about, even mice! When I asked to speak with him, he quickly rushed me outside so other customers have no clue of the filthy condition they’ll be exposing their personal belongings to. Unacceptable. I paid for storage for 17 months to dispose of really nice personal possessions for a “Sorry.” Photos available of this. Disgusting is an understatement.
Gina H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank E
|
Overall Experience
Rating:
5.0
Wonderful experience! Well maintained and clean. Never busy or too hot! Bathrooms were a major help when having small ones!
Colleen P
|
Overall Experience
Rating:
5.0
The managers are the most friendly and accommodating people I have ever had the pleasure to deal with. I would highly recommend this facility for anyone who needs storage rentals and I would use them again time and time again. That's for always being so nice.
BRENDA R
|
Overall Experience
Rating:
5.0
We have been at the storage for about a year and the facility is very clean, access to our unit was excellent, very well lit! There was always a cart available in the building for our use. The manager Blake was very nice, helpful and accommodating. He was available almost all of the time if you needed him. I highly recommend and will refer people to Ekonomy Self Storage. If I need storage again, I definitely will use this facility! Thank you!
Maria W
|
Overall Experience
Rating:
5.0
I appreciate Blake and Kelly for everything very kind always helpful responsible, respectful there professionalism is a keeper and a winner Services 🏆
Sonya M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN R
|
Overall Experience
Rating:
5.0
this is an excellent storage facility and staff is always very helpful. Would highly recommend and it would be my first choice if in need of storage again. Thanks to them.
Nancy L
|
Overall Experience
Rating:
5.0
great service management and all of the above and i forgot the young lady name that works there but she is very helpful and friendly
Khari T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina D
|
Overall Experience
Rating:
5.0
Best price and great staff!!
karry S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
daylen r
|
Overall Experience
Rating:
5.0
Superclass facility with amazing and knowledgeable staff! Highly recommend Ekonomy storage! Call Blake, Makayla, or Kelly for any of your storage needs!
GRETCHEN H
|
Overall Experience
Rating:
5.0
This place was top notch. From first to last day they were helpful. I was there about a year and never any issues. Thank you
TODD R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kerline T
|
Overall Experience
Rating:
5.0
Friendly people and great service and fairly priced. What more could you ask for? DEFINITELY would use them again.
JUAN L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barry W
|
Overall Experience
Rating:
5.0
Highly recommended!
Robin H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron B
|
Overall Experience
Rating:
5.0
I don't think it's right that they charge a full 30 days of rent, if a person moves their stuff out of storage sooner than 30 days. I only rented for 4 days of February, and they refused to prorate me for the remainder of February. I was very disappointed with that policy, and that they would not bend the rules. I don't recommend this storage for anyone, because their prorate policies are poor. This is unfair, and should be changed immediately.
Laurie G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tom M
|
Overall Experience
Rating:
5.0
I was extremely satisfied with the storage space I rented. It was conveniently located, the place was safe and secure, the staff were always there, polite, and helpful. I would definitely rent from them again.
Jose M
|
Overall Experience
Rating:
5.0
Awesome place Staff is excellent
Clean outstanding friendly
Highly recommend
Marvin H
|
Overall Experience
Rating:
5.0
The staff is friendly and helpfully
Giovanna H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASON M
|
Overall Experience
Rating:
5.0
Awesome people to work with, very good prices. Would use them again in a heartbeat. Thanks again
David P
|
Overall Experience
Rating:
5.0
Blake was very very nice and helpful and I really appreciate that. Thanks Blake
Sheila W
|
Reservation
Rating:
5.0
Blake was extremely knowledgeable and made our experience of obtaining our unit super easy..Great start to our move into the Sunshine state. Thanks so much!!!
Asucena L
|
Reservation
Rating:
5.0
Did not take advantage of this facility. It was cancelled before I left Pennsylvania as I did not need to use. Thanks much for the consideration.
Nanette G
|
Reservation
Rating:
5.0
Very Clean.
Matthew F
|
Reservation
Rating:
5.0
Great to work with and frindley
RICHARD L
|
Overall Experience
Rating:
5.0
They are awesome here!!
Love this place.
John D
|
Overall Experience
Rating:
5.0
Kellie was very helpful and accommodating. Thanks again!
tara m
|
Overall Experience
Rating:
4.0
Great service! I will only suggest to take care of all spiders, inside my unit I had to fight with the spider webs all over the place.
GABRIELA C
|
Overall Experience
Rating:
5.0
very friendly staff, well maintained, clean and secured, convenient and inexpensive. My go to if ever in need of storage and/or uhaul truck.
ALEXANDRA P
|
Overall Experience
Rating:
5.0
The employees were absolutely incredible in accommodating ALL my needs. Kelly was especially professional and friendly in helping me thru a stessful time. What a gem of a person to represent Uhaul.
GARY T
|
Overall Experience
Rating:
5.0
Both Blake and Kelly were very professional and accomadating. We would highly recommended this facility for anyone needing storage. We hope to use this place again!
Tj & Jeannie
TOBIAS F
|
Overall Experience
Rating:
3.0
Pleasant staff. Clean facility
Privacy R
|
First Impressions
Rating:
4.0
Blake was very accommodating and knowledgeable.
PAUL S
|
First Impressions
Rating:
5.0
Very clean and courteous staff
Privacy R
|
First Impressions
Rating:
3.0
SATISFIED
Privacy R
|
First Impressions
Rating:
4.0
Only downfall was that I had to go thru 2 different doors to get to unit.
Privacy R
|
First Impressions
Rating:
5.0
courteous and professional! very pleased with the facility
Privacy R
|
First Impressions
Rating:
5.0
very pleasant
Privacy R
|
First Impressions
Rating:
5.0
nice place, friendly
Privacy R
|
First Impressions
Rating:
1.0
They never called us. We called to confirm the reservation and they said that they had already promised the unit to someone else and dd not have another. Not happy that they did not inform us of this.