Customer Reviews for Edwards Towing
(U-Haul Neighborhood Dealer)

1,046 reviews

1414 Aspdin Rd   Huntsville, ON P1H2J2

(705) 789-5187

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed-Thur: 9 am–3 pm
  • Fri: 9 am–5 pm
  • Sat: 8 am–11 am
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/18/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(705) 789-5187

1414 Aspdin Rd
Huntsville, ON P1H2J2

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed-Thur: 9 am–3 pm
  • Fri: 9 am–5 pm
  • Sat: 8 am–11 am
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/18/2024: Closed

Show All Hours

  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICHARD DUNN 
Rating:
5.0

Customer did not leave a comment.

Desiree Bain 
Rating:
5.0

Customer did not leave a comment.

mike malone 
Rating:
5.0

Tammy was excellent! Easy transaction, very happy with the service.

MARK LAWLEY 
Rating:
5.0

Tammy at Aspdin Rd location in Huntsville is the reason I rented from there. She is professional extremely knowledgeable, personable and kind. Most people at UHaul dealership shrug their shoulders and tell you to check the app. Not Tammy she calls in person to explain everything and walk you through it. Her customer service is highly commendable and outshines any other dealership Plus we loved the van!

Kristen E Murphy 
Rating:
5.0

Customer did not leave a comment.

Donald Knight 
Rating:
5.0

Customer did not leave a comment.

Colin Germaine 
Rating:
5.0

Tammy is wonderful

lexi WARD 
Rating:
5.0

It was a great experience, Tammy was so helpful and friendly.

Jenny Rodriguez 
Rating:
5.0

The service was great

Jean Luc Bernard 
Rating:
5.0

It was a great location and very friendly

WILLIAMNORMAN MCDONALD 
Rating:
5.0

Customer did not leave a comment.

Glen Campbell 
Rating:
4.0

Customer service from Tammy was outstanding!!

Leslie Talbot 
Rating:
5.0

Friendly, helpful, professional.

DAVE ANDERSON 
Rating:
4.0

Covered in snow

tim kennedy 
Rating:
5.0

Service was awesome

KARAN LAROIYA 
Rating:
5.0

Great service and location

dean patterson 
Rating:
5.0

Cant think of anything. Tammy at Edwards Towing is great to deal with.

Lana Kupery 
Rating:
3.0

A bit far from town.

Joanna Morris 
Rating:
5.0

Customer did not leave a comment.

WILLIAMNORMAN MCDONALD 
Rating:
5.0

Customer did not leave a comment.

Colin McAnuff 
Rating:
5.0

I could not have been more satisfied with the great service offered at Edwards Towing in Huntsville. It was a quick, efficient and personable check-in, the 15-ft truck was in fine shape, and what can often be a harrowing and stressful experience was anything but that. HIGH MARKS ALL THE WAY AROUND!!! THREE THUMBS UP FOR EDWARDS TOWING!!!

James Grant 
Rating:
5.0

Excellent service, and the staff are the best! Thank you and hope you have a good holiday 😀

STEVEN Friend 
Rating:
5.0

Tammy and her husband run a great U haul location. I have 3 to choose from, and they get all the business:)

Scott Dunn 
Rating:
5.0

Nothing, everything was perfect.

John Jarvis 
Rating:
5.0

Customer did not leave a comment.

Daryl Judd 
Rating:
5.0

Tammy was extremely friendly and accommodating to our rental needs and concerns. She went well beyond to ensure our experience was positive. Well done!

Leslie Secord 
Rating:
5.0

the drop off location is another story they were rude grabbed keys and locked door and told they were calling police leaving me and my 3 year old stranded in the cold not professional in anyway

kaylyn burch 
Rating:
4.0

The problem is not the location of pick up and drop off, its the people controlling the prices behind the scenes at head off, or call centers, where ever!!! 1. Head office policy MUST INCLUDE NOTIFYING THE CUSTOMERS THEIR CHARGE MAY BE SIGNIFICANTLY HIGHER nearly doubled upon arrival. 2. NOTIFY CUSTOMERS CLEARLY WHAT RATES AND DAYS WILL RESULT IN THE RIDUCULOUS CHARGES. When the customer walk through the door to pick up the keys, the call center or head office, or scheduler or person who charges the rates and prices should ask the customer their approximate distance, give them a price and STICK TO the price. DO NOT DARE PASS THE BLAME OF TO THE GUY OR LADY HANDING OUT, OR COLLECTING THE KEYS. I WOULD BE REGRETFUL IF I DID NOT SAY THANK YOU TO THE PERSON AT HEAD OFFICE OR CONTROL WHO LOOKED INTO OUR SITUATION TO RESOLVE IT.

Meredith Thompson 
Rating:
5.0

Customer did not leave a comment.

Robert MacDonald 
Rating:
5.0

Can you please have more truck

WILLIAMNORMAN MCDONALD 
Rating:
5.0

Customer did not leave a comment.

SHANON MCELROY 
Rating:
3.0

You were great, however, it would have been better If the truck was available in Gravenhurst

Ryan Hurley 
Rating:
5.0

Outstanding and fast. Truck snow was removed before I arrived. Tammy was great. Will for sure use you guys next time. Thanks Dan Laing Emsdale Ontario

Daniel Laing 
Rating:
5.0

It was difficult to find the U-Haul location. We drove first to Raymond then to Bracebridge, then to Huntsville. Most are just drop offs. I had to stop in Huntsville to ask directions. A waste of my time.

MARILOU HOCKIN 
Rating:
3.0

Closed when we arrived

Jeffrey Smith 
Rating:
5.0

Very attentive customer service!

Todd Harris 
Rating:
5.0

They were very accomodating to my changing needs.

DENNIS HELIE-MASTERS 
Rating:
2.0

Rented the truck for 24 hours was told I could not return it after 8 pm as their yard is closed 8 pm to 8 am I had to find an alternate person to help me take the truck back it was not convenient at all driving to Huntsville instead of having a local vehicle was already ridiculous … most of ky km were picking the vehicle up and dropping it off

Misty Kirch 
Rating:
5.0

Tammy always provides exceptional customer service. I use her services about every 3 weeks and I could not be more pleased.

LYNN DOYLE 
Rating:
5.0

Amazing experience. Tammy was very accommodating and helpful facilitating my move.

Anna Good 
Rating:
5.0

Will definitely recommend you Equipment was A 1 Easy pick up and drop off location. Friendly as well.

PAT MCILROY 
Rating:
5.0

Try to have more truck in Huntsville area please

WILLIAMNORMAN MCDONALD 
Rating:
5.0

🚚 ... 🙂🙂🙂🙂🙂

JACQUI PAQUIN 
Rating:
3.0

Customer did not leave a comment.

Tamara Glavinovic 
Rating:
5.0

Customer did not leave a comment.

jennifer Rosewarne 
Rating:
5.0

Customer did not leave a comment.

Kenneth Anderson 
Rating:
5.0

I was charged 20 for after hours. If I had of known I would have brought it back the next morning

Lana Kupery 
Rating:
5.0

We had to trailer a 6x12 enclosed unit to Newmarket and back. We had a 2019 and Sants fe. Everything went well and the trailer was super clean with new tires. If you rent a 6X12, be sure you are aware of side sway. Allow extra time for your travels and read all the online Uhaul advice about how to drive when you experience side to side motion....do not brake! Edwards are an excellent and reliable Uhaul franchise. I've used them before and never been disappointed.

Guy NOWERS 
Rating:
5.0

Customer did not leave a comment.

Mark Burgler 
Rating:
5.0

Although clean and generally maintained the trailer had faulty wiring which at night could have caused an accident as it could not be seen. It is hard to detect faulty wiring when one does the overall inspection prior to loading up and leaving as the lights may work when doing the inspection and after leaving the U-haul site they don't. This problem is (in my opinion) no fault of the U-haul agent unless they were told about it before by the previous renter and did nothing to repair it.

Arlene Johnson 
Rating:
5.0

Customer did not leave a comment.

Erika Scott 
Rating:
5.0

Excellent customer service

Kelley Kerr 
Rating:
5.0

great people to deal with...change nothing

mike lander 
Rating:
4.0

Customer did not leave a comment.

JIM WATSON 
Rating:
5.0

Excellent customer service

Chuck Dannecker 
Rating:
5.0

Good service

Tracy Cumming 
Rating:
4.0

Customer did not leave a comment.

David Brunner 
Rating:
5.0

All is well. Tammy is wonderful, clear and concise.

jackie tracy 
Rating:
5.0

Customer did not leave a comment.

Michael Stewart 
Rating:
5.0

Staff friendly and very helpful.

Douglas Voth 
Rating:
4.0

Customer did not leave a comment.

Heidi Harsen 
Rating:
5.0

Excellent all round.

Paul Cleveland 
Rating:
5.0

Customer did not leave a comment.

Roman Finkelshtein 
Rating:
5.0

No complaints,Tammy was excellent.

Sandro Ferrari 
Rating:
5.0

Need to have more bigger trucks

WILLIAMNORMAN MCDONALD 
Rating:
5.0

i have had the pleasure of using the U haul office at Edwards towing many times over the past few years. Just when I think "it can't get any better" they surprise me again! Lol The experience NEVER ceases to amaze me. Thanks Tammy

LYNN DOYLE 
Rating:
5.0

My experience with Tamny Edwards is the best that I could ever hope for. I have the pleasure of dealing with her monthly and it is always seamless.

LYNN DOYLE 
Rating:
4.0

Customer did not leave a comment.

Henry Farnsworth 
Rating:
5.0

The rental process went very smoothly.

Liam Mcfarlane 
Rating:
3.0

Customer did not leave a comment.

Ross Wells 
Rating:
5.0

Very good people

Jim Musselman 
Rating:
3.0

The customer service at this location is wonderful!!

Robert Johnston 
Rating:
5.0

Customer did not leave a comment.

Jennifer Colson 
Rating:
5.0

Great location. Friendly & easy to book. Equipment was new and clean.

Matthew Allen 
Rating:
4.0

Customer did not leave a comment.

Gordon Johnson 
Rating:
5.0

Great

gateways canada inc 
Rating:
5.0

I don't think you can improve on "EXCELLENCE"

LYNN DOYLE 
Rating:
5.0

The person I get with the great

Chuck Mule 
Rating:
5.0

Customer did not leave a comment.

AMARDEEPSINGH MADAN 
Rating:
5.0

Good

Rabay ilyas 
Rating:
5.0

Just amazing

Martin Arike 
Rating:
3.0

Give a more accurate estimate initially

STEPHEN MACK 
Rating:
5.0

Customer did not leave a comment.

MICHEL Perron 
Rating:
5.0

Customer did not leave a comment.

MICHEL Perron 
Rating:
5.0

Customer did not leave a comment.

corey hayman 
Rating:
5.0

Went above and beyond to help us with renting a trailer.

Windmill Window and door 
Rating:
5.0

The whole experience was smooth

Susan Bedore 
Rating:
4.0

Wonderful couple at this location with personal, interactive service. Second time we used it. Would do so again.

Paul Vaivada 
Rating:
5.0

Customer did not leave a comment.

Robert MacDonald 
Rating:
5.0

Customer did not leave a comment.

Anca Pengilly 
Rating:
5.0

Customer did not leave a comment.

Susan McGee 
Rating:
5.0

Excellent very friendly just need more truck in the area

WILLIAMNORMAN MCDONALD 
Rating:
5.0

Very friendly and helpful

WILLIAMNORMAN MCDONALD 
Rating:
5.0

Customer did not leave a comment.

Maurice Pilon 
Rating:
4.0

Customer did not leave a comment.

James Anderson 
Rating:
5.0

This location is amazing. They even contacted me during my rental with instructiins and options for drop off. We ended up dropping off during business hours and they were so friendly and helpful. Excellent!!

Laura Sheridan 
Rating:
5.0

Tammy was exceptional. No hitches or glitches,,,perfection as always.

LYNN DOYLE 
Rating:
4.0

Site should consider having a larger sign at end of laneway as it was hard to spot with snow and driving west into the sun

Gordon Johnson 
Rating:
3.0

Customer did not leave a comment.

Diane Jones 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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