Customer Reviews for Ed's Bluff Springs Automotive
(U-Haul Neighborhood Dealer)

694 reviews

7333 Bluff Springs Rd   Austin, TX 78744

(512) 255-9319

Office Hours

  • Monday:
    9 am - 10 am / 12 pm - 5:30 pm
  • Tuesday:
    9 am–5:30 pm
  • Wednesday:
    9 am - 10 am / 12 pm - 5:30 pm
  • Thursday:
    9 am–5:30 pm
  • Friday:
    9 am - 10 am / 12 pm - 5:30 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(512) 255-9319

7333 Bluff Springs Rd
Austin, TX 78744

Services at this Location:

Office Hours

  • Monday:
    9 am - 10 am / 12 pm - 5:30 pm
  • Tuesday:
    9 am–5:30 pm
  • Wednesday:
    9 am - 10 am / 12 pm - 5:30 pm
  • Thursday:
    9 am–5:30 pm
  • Friday:
    9 am - 10 am / 12 pm - 5:30 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Scott Floyd 
Rating:
5.0

Very professional, great experience will only be using this location from now on no surly teenagers and rude managers here like the other locations in Austin

Clara French 
Rating:
5.0

All go and easy!

Christy Aranda 
Rating:
3.0

It looked like an abandoned junk yard

John Kirchmann 
Rating:
1.0

Customer did not leave a comment.

Rebecca Pritchard 
Rating:
5.0

Look this place saved my bacon! I needed to haul furniture for my mom last minute. I setup a self check in with the Ben and white location and was told it’s only self checkout when someone is at the location. I got stuck in traffic timing was at exactly the hour mark. Then told we don’t speak English 😑 But got to Ed’s and was able to check in Obi just like it said I could and when I had an issue after hours someone answered the phone and came out to help. I will only shop here for my U-Haul needs moving forward. Thanks you guys.

Essence Blankenship 
Rating:
5.0

Nothing comes to mind

Dan Richardson 
Rating:
1.0

They were closed for a couple days, apparently. They had a number to call for Uhaul drop offs scribbled in crayon. They said to drop it off or don’t. No help or communication at all.

Raul Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Daniella Videtta 
Rating:
5.0

The drop off location was dark & scary. I wasn’t sure if the uhaul was going to be safe there. It looked like a junkyard at first.

CARLOS OROZCO 
Rating:
2.0

Location is a bit funky being located at an automotive garage with many vehicles scattered around in a field and a wrecked building at the rear of the property. However the lady that helped me was excellent. She had the trailer ready to go, hooked it up, briefed me on all pertinent info and checked that everything was in working order. Checkout using her cell phone worked flawlessly. Easiest checkout ever.

STUART KARLSON 
Rating:
3.0

Customer did not leave a comment.

mateo ramirez 
Rating:
5.0

The lady that checked me out was very nice and helpful and professional. And most of all effectively quick. This is a smaller U-Haul which is nice because they usually have trailers.

George Lafreniere 
Rating:
5.0

The personnel at the drop off location was really helpful and welcoming

MANI KANTA LANKIREDDY 
Rating:
1.0

Terrible location. Was overcharged.

Renee Stein 
Rating:
5.0

Angela is super super great ….courteous, friendly, and going above and beyond.

Martin Uribe 
Rating:
5.0

Customer did not leave a comment.

Luke Morris 
Rating:
5.0

Customer service was the best I've seen. Friendly, fast and helpful!!

Richard Constancio 
Rating:
5.0

It's was a great Service. I'll tell anyone about this place and we'll ues it again.. we'll costumer service.. keep it up..

Joe Briones 
Rating:
1.0

This location almost looked like a junk yard. Hard to find drop off box for keys. Just an open field with equipment all over the place.

Mary Morton 
Rating:
5.0

Very nice woman at pick-up location and very easy in/out location

Kurt Gerlofs 
Rating:
2.0

Customer did not leave a comment.

Ryan Bruce 
Rating:
5.0

Angela had great customer service both professionally and friendly

Irma Lira 
Rating:
3.0

Customer did not leave a comment.

Jasmine Davis 
Rating:
5.0

Customer did not leave a comment.

KRISTEN LUCIO 
Rating:
3.0

Had to use my own Jack when returning Otherwise friendly and was to work with

thomas parker 
Rating:
5.0

I spoke to a woman on the phone twice at this location. Both times, super helpful. Drop off was easy. The property is a little wild. Big field, dirt road, leads to an automotive barn that has uhaul written on a glass window with a number to call, the mechanic at the barn has nothing to do with uhaul, cars all over the property, uhaul trailers are in a visible spot up front. It's just different than most uhaul centers.

PAYAM SAADAT 
Rating:
5.0

We had a great experience working with Angela. She was responsive to our questions & worked with us when we needed the equipment a little longer.

Rebecca Foster 
Rating:
5.0

Customer did not leave a comment.

Ganesh Tsavatapalli 
Rating:
5.0

Customer did not leave a comment.

JOSE FERNANDEZ 
Rating:
4.0

The dealer was very hospitable

David Truly 
Rating:
4.0

Customer did not leave a comment.

James Krantz 
Rating:
2.0

No designated location to leave vehicle, kind of sketchy location to just leave the rental when they're closed. It feels like you're just abandoning it at an automotive graveyard.

David Smith 
Rating:
5.0

Customer did not leave a comment.

Patricia Walser 
Rating:
1.0

the lady was nice but the location is a automobile junkyard, and appears to be unsafe.

Francis Kufrovich 
Rating:
1.0

The location was unhelpful didn’t say how much they were charging my card just charged after I explained that I was only offered one option.

Nehemiah Chastain 
Rating:
4.0

Angie was very nice and helpful! Good people, fare price.

Mary Hansen 
Rating:
5.0

Nothing, Angela helped us out and was super clear about everything. She really came through for us out when we were in a pickle last minute. Can't thank you guys enough! - Aishlyn and Dana

Aishlyn Hannah 
Rating:
4.0

Customer did not leave a comment.

William Pait 
Rating:
5.0

As always Angie was professional, helpful and friendly. She makes every effort to ensure my rental goes smoothly and quickly every time. Great customer service, clean well maintained trucks. Highly recommended this location.

Kimberly Haertl 
Rating:
2.0

Felt like I was dropping the equipment off in an abandoned junk yard. No place dedicated for parking. Weird location

Michael Andrews 
Rating:
5.0

Fast & quick service!

Gabriel Tello 
Rating:
5.0

Customer did not leave a comment.

corey hughes 
Rating:
3.0

Customer did not leave a comment.

Marcella Bernal 
Rating:
3.0

Process was easy now that it’s done, looking back. I didn’t think there was adequate instructions for picking up keys. I had to search the website for a while to pull up my reservation and check in. A lot of walking from the truck to the key box…but in the end it worked well.

Ryan Holstad 
Rating:
5.0

Customer did not leave a comment.

BRADFORD KERLEY 
Rating:
5.0

Customer did not leave a comment.

Kimberly Law 
Rating:
3.0

Location was a bit iffy. Looked like a side hustle.

Gary McElwain 
Rating:
5.0

Customer did not leave a comment.

Marie Speigel 
Rating:
5.0

Customer did not leave a comment.

Richard Hall 
Rating:
5.0

Customer did not leave a comment.

Stephen Kane 
Rating:
5.0

The only uhaul location i will come to in Austin. Staff is always so friendly and helpful. Super convenient location and never have any problems here. Definitely recommend coming here!

Ashlinn Jorgensen 
Rating:
1.0

I was told that I should fill the gas tank to the level that I received. However I was charged with the gas. I am not sure if it is due to the computer system problem but if you don’t ask me for the fuel level before how come you can compare it with the level after?

Sandeep Tara 
Rating:
5.0

Quick and easy

Jeffery Cremers 
Rating:
5.0

Customer did not leave a comment.

Scott marschall 
Rating:
5.0

Customer did not leave a comment.

Gabriella Holder 
Rating:
1.0

Worst location ever there where so much mud the trucks got stuck and just all the place was so bad. Everyone was having a hard time at this location.

Arturo Serafin 
Rating:
5.0

Angela went above and beyond to assist me and make sure my experience went smoothly. I really appreciate her.

Chantel Hall 
Rating:
3.0

The dashboard console was dirty with crumbs.

ANTHONY FIMMANO 
Rating:
1.0

My experience with Uhaul as a whole was terrible. The unprompted cancellation, last minute changes in pickup locations, constantly changing information, and terrible customer service from some individuals give me no reason to ever recommend this company to anyone. There were some very helpful individuals (Angela at the Bluff Springs pickup location was enormously helpful), and some very unprofessional ones, but overall the company has glaring issues in communication and organization. I would strongly recommend anyone reading this to consider any other option for moving.

Sean Mecredy 
Rating:
4.0

Customer did not leave a comment.

Terry Henry 
Rating:
5.0

Awesome service and attention to the costumer. Will come back anytime!

Orlando Ibarra 
Rating:
5.0

Super simple -check in and check out quick and easy - loc easy in and easy out - representative was awesome!!

Leslie Stone 
Rating:
5.0

Nothing. Was perfect in every way!

Rosalind Chavez 
Rating:
5.0

They were so easy to work with--would definitely use again!

Alicia Henderson 
Rating:
5.0

Angela was awesome and personable. 100% would rent from again.

Kyle Bauer 
Rating:
5.0

The lady helped us so much after uhaul on Slaughter ln was rude and did not help at all! So thankful for Ed’s on Bluff Springs!!

Ashlinn Jorgensen 
Rating:
5.0

Customer did not leave a comment.

Isis Stephanie Cerda-Villegas 
Rating:
4.0

Representative immediately came outside to check me in and made the return a quick and easy process. Thank you!

James Sebastian 
Rating:
3.0

Customer did not leave a comment.

Jeff Spade 
Rating:
5.0

Experience was perfect. Easy pickup, easy drop off, clear instructions and wonderful customer service.

Natalie Merrick 
Rating:
1.0

Customer did not leave a comment.

Raven Rascoe 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA ARAMBULA 
Rating:
5.0

The lady who manages it was very kind and offered great customer service.

Jos Hall 
Rating:
5.0

Great service; Angela is the best!

Brian Crone 
Rating:
5.0

Customer did not leave a comment.

Jordan Phillips 
Rating:
5.0

Customer did not leave a comment.

Darryl Liu 
Rating:
5.0

Customer did not leave a comment.

Mete Kural 
Rating:
5.0

Angela was professional, helpful, and friendly. Equipment excellent condition. Thank you.

ANN LANGE 
Rating:
5.0

Customer did not leave a comment.

Raymundo Guevara 
Rating:
3.0

Customer did not leave a comment.

Rollie Norris 
Rating:
5.0

Customer did not leave a comment.

Vincent Richard 
Rating:
5.0

It looks terrible on the outside, but went quite smoothly for me!

MCKENNA KUHR 
Rating:
5.0

All good... maybe faster service.

clayton aguirre 
Rating:
5.0

Customer did not leave a comment.

ruben gauna 
Rating:
4.0

Customer did not leave a comment.

Michelle Lucus 
Rating:
1.0

I did not rent a truck. I live in Philadelphia and have never been to Texas. I will be reporting this to the proper authorities and suggest you do the same. Whoever rented that truck committed a crime.

Benjamin Marks 
Rating:
5.0

Quick in and out. the agent helped me out with paperwork and made sure I knew ways to save money on returning equipment. 10/10 experience

Peter Duran 
Rating:
4.0

Lots of space for the truck when dropping off, don’t be fooled by the lack of signage. Staff was very friendly, super easy process.

Ashley Conway 
Rating:
5.0

customers returning vehicles should park vehicle in the same place they got them, instead of deserting them all over the property with no order or structure.

michael picado 
Rating:
1.0

The additional equipment we ordered was not given to us or in the truck when we picked it up. The facility we picked the truck up from was closed as well.

Michael Sullivan 
Rating:
1.0

I did not authorize truck rental with reservation 13047435?

Johnathan Visbal 
Rating:
5.0

Customer did not leave a comment.

Maria Vasquez 
Rating:
5.0

Customer did not leave a comment.

Roice Nelson 
Rating:
5.0

Angela is very polite and professional

OCTAVIO CRUZ 
Rating:
3.0

The people were very friendly and accommodating, but the physical location looks like a junk yard. There are no signs for the office, so you really don’t know where to go upon arrival.

PATRICK BROWN 
Rating:
5.0

Angela was great about showing me where light switches and how to save gas.

TOMMIE BRINKLEY 
Rating:
5.0

Excellent customer service. Very pleased with transaction.

Maria Ruiz 
Rating:
4.0

Customer did not leave a comment.

Kristina Burch 
Rating:
3.0

Was closed upon arrival (4pm on Saturday).

Lauren Ramsey 
No reviews have been submitted for this location.

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