Angela was excellent! She went above and beyond. Kudos to her.PAUL I.
Customer Reviews for Ed's Bluff Springs Automotive
(Distribuidor de U-Haul del vecindario)
Austin, TX 78744
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Lauren H.
Everything went as expected.Ronald M.
Gave me wrong trailer and set off a chain of events.Lauren F.
The guy that assisted me was fantastic!Joel M.
There is not much needed for improvement, maybe a tent/carport for shade, but the service is excellent, no improvements needed in that area.Martin M.
El cliente no dejó un comentario.YOSSI C.
Woman in charge was sweet and very helpful!Daniel S.
El cliente no dejó un comentario.Jonathan A.
It was private property drop off. Unusual but it workedKarin M.
El cliente no dejó un comentario.Tom R.
Angela provided me a very respectable service. It was fast and the equipment item was in excellent condition. I guaranty her that I'll relate this location to my family members and friend's mainly because the service and accessibility. Thanks is given to Angela. I will continue to be calling this location 1st from here on out before another location on equipment availability.Rudy R.
The customer service was fantasticjacob L.
Angela was awesome and took great care of us. She called us to confirm our reservation, and when we arrived to pick up the trailer and auto transport, she was outside in 100 degree heat hooking everything up. She went over everything with us & got us on our way asap.Eric H.
El cliente no dejó un comentario.ALAN S.
Everything was great about the service and the truck was awesome great gas mileage toTammy G.
Service was outstanding. She went above and beyond getting everything I needed.stanley C.
No U-Haul personnel on site. The personnel that were there (mechanic shop was very helpful: gave me the number for the U-Haul representative, and ultimately agreed to hold my keys for the rep for check-in purposes (so I didn't have to do a "night-time" check-in and incur an extra charge even though it was the middle of the morning.Gary W.
El cliente no dejó un comentario.Gustavo O.
No suggestion, but rather a commendation for Angela, a total saint, who graciously got me on the road 45 mins before the location opened, offered great and insightful explanations, and was a total pleasure to work with! A real professional. Much appreciatedâ€¦PATRICK O.
El cliente no dejó un comentario.Armando G.
El cliente no dejó un comentario.Joshua D.
The facility and staff were great, the movers recommended from site were awful, they left right at the 2 hours and left me stranded. Will not use either againValerie M.
El cliente no dejó un comentario.Judy G.
Once I finally got my keys, I really enjoyed walking across the muddy field to get the muddy truck. Won't ever do the on line pick-up again, took an hour.Geoffrey P.
El cliente no dejó un comentario.Debbie S M.
El cliente no dejó un comentario.Georgia W.
No indication who the employee was or where to meet them. Tight turnaround to get out of parking for someone that doesn't drive a vehicle that large very often.Brandon B.
Clean trucksVictoria S.
El cliente no dejó un comentario.Jan Z.
El cliente no dejó un comentario.THEODORE T.
El cliente no dejó un comentario.JOHN H.
Thank you so much for your kind and accommodating service! Everyone was very pleasant and willing to help. Great experience! Thank you!!!Gina E.
El cliente no dejó un comentario.Amanda S.
El cliente no dejó un comentario.STACY IRENE G.
We went to drop off the truck at night and it was like driving into a junk yard. Walked up to the building found a guy working on a motorcycle. Told him we are here to drop off a truck. He mumbled something and I could not tell what he said because he didn't even look at us. So I then ask if this is I read out the address. He did say yes. So I waited for a while thinking he was going to say something else or help show me where the drop off box was. He never stopped working on the motorcycle or looked at us. I finally found the drop off box and left. I was also charged a $25 cleaning fee when it was perfectly clean. Not surprised. The place seemed shady. I can't get anyone on the phone to dispute the charge.Robert G.
Angela was fantastic and incredibly helpful from start to finish. Can't recommend renting from here / her more!KARINNE S.
El cliente no dejó un comentario.Faiz B.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.MAGDALENA V.
Excelente customer service.Pablo M.
El cliente no dejó un comentario.holley C.
El cliente no dejó un comentario.ANNA G.
El cliente no dejó un comentario.Charles H.
Angie is the most honest and lovely people IV met in a long time. I am a manager in the food service business. I will be sending my customers who ask to her.regina T.
El cliente no dejó un comentario.Robert L.
Angela took extremely good care of me. She is a rockstar! Moving is a chaotic time and she made everything so simple.garreth H.
Picking up a Uhaul is the type of chore you usually don't love doing. Somehow though - Angela changed that for me. One of the nicest people I have ever met.Michael L.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.Katya K.
The person who helped me was great. She was very helpful and professional. However the pickup location was a dirty auto shop. Crap piled on top of crap everywhere. Place didn't look like it has been cleaned in 20 years.Kristopher T.
El cliente no dejó un comentario.Corrine D.
Better signage since the office for U-haul is in the back of the main office.Nathan J.
The app did not work but Angela was able to take care of me onsite. Great experience.Curt G.
El cliente no dejó un comentario.DEBORA L.
El cliente no dejó un comentario.Greig C.
The location / staff were great but the online UHaul process and validation requirements were simply awful. Could have had us submit the driver photo / license photos / third adult contact before we were in the lot trying to get access to the truck.Brandon B.
El cliente no dejó un comentario.ANTHONY F.
Angela provided a great service!Paulette V.
El cliente no dejó un comentario.Elizabeth B.
El cliente no dejó un comentario.Joel W.
The service time was quick and extremely efficient. I was very impressed.Jose R.
Super difficult to navigate the lot - there's cars in the roadway when driving in. We went to drop off the vehicle and the lot was muddy, which made parking the truck difficult.Gwendelyn K.
I also rented a trailer at a different location. Kinda weird that when someone rents a trailer to hook up to your truck, you charge an extra 20 dollars to have someone help secure the vehicle. I spent over 1500 on U-Haul products and that's kind of petty. To beat it all i had to re strap the vehicle tires because the guy didn't do a good job and after 2 hours of highway driving I had to pull over and redo it because they had come Completely undone and loose.Franklin C.
I was told when I made the appointment that it was .99 cents a mile and I got charged $1.19 a mileRandy C.
Please unsubscribe me from all of these emails. It's far too many, and I cannot find anywhere to do so myself!Andrea S.
El cliente no dejó un comentario.WONJAE Y.
Angela was super helpful during the rental process. However, the auto trailer/dolly was not wide enough. As a result, the auto trailer caused damage to my vehicle. Even during my call to roadside assistance, she was helpful. I had a poor experience with Roadside Assistance. After 3 hrs of sitting in the Little Rock UHaul facility, who didn't help me, they informed me that the newer version of the auto trailer was the same width as the older auto trailer - 72". Neither was wide enough for my 1999 Ford Expedition. Only option was to drive the rental truck and our personal vehicle to our destination. I need to file a damage claim as a result of my vehicle not being compatible with the width of the trailer. It damaged the running boards on both sides and perhaps more than that. Had to drive the vehicle 6 hours which put additional and unexpected wear and tear on the vehicle. This was not ideal for the vehicle which is why we towed it in the first place. I need customer support to call me, and walk me through the claim process.Douglas V.
A sign needs to be posted that says you need to login to UHaul and check out. I could provide photos showing the inside clean and it cost me $16?Dan B.
El cliente no dejó un comentario.lupe S.
Have a sign so people would now were to go if they need help.Carlos D.
I had an excellent experience, I would not improve anything. Angela was fantastic!Tammy M.
El cliente no dejó un comentario.Isac E.
El cliente no dejó un comentario.Jennifer J.
Angela went out of her way to accommodate our needs. She picked up a tow trailer from another location and brought to hers so that we wouldn't have to.Tessa B.
I love renting my trucks/trailers from Ed's Bluff Springs. Angela is always friendly and super-helpful and you receive a level of personal service that is rare these days.Andrew Z.
Ms. Angela at this location provided excellent customer service- she was thorough, flexible and expertly installed the auto transport to the truck. She went above and beyond by making sure to instruct me to call/text her if we encountered any problems with the rental truck/auto transport, so that she could assist.Jennifer L.
El cliente no dejó un comentario.Luis M.
Angela was so easy to work with. Great experience.Shelley M.
very helpful and reliable. Angela even helped me qhen I had a question on the trip. GraciasTina W.
El cliente no dejó un comentario.Niles F.
GREAT, FRIENDLY SERVICE. VERY PROFESSIONAL.STEPHEN G.
The return location that you sent me to was 45 minutes away from my apt, but there were numerous locations that we're closer 5 minutes!!DREW W.
Amazing customer service!! Will definitely use this company again.Jennifer Z.
El cliente no dejó un comentario.kedamawi W.
El cliente no dejó un comentario.JOHN R.
El cliente no dejó un comentario.James N.
Angela provides excellent customer service!Raul P.
El cliente no dejó un comentario.Santos A.
Overall great experienceGreg S.
Lady I spoke to was very nice and helpful!Tara W.
Angela was wonderful. Very accommodating. I will use her every time I need a U-Haul no matter what part of town I'm in.Hugo S.
Angela was so amazing! She was so kind and helpful and made our stressful move so much easier. Thank you Angela!Divina B.
Angela was very friendly. I will use every time I rent from U-Haul. I won't use slaughter lane U-Haul every again. After the years of working with U-Haul, the slaughter lane location was the worst ever.Hugo S.
El cliente no dejó un comentario.rafael R.
El cliente no dejó un comentario.Elaine K.
They charged for extra day even after equipment was turned in on timeKarla T.
My father waited to be attended for 30 minutes until the man moseyed back to assist in dropping off the uhaul. The place is basically a junk yard/mechanic yard and unsafe to park uhauls. He almost hit a vehicle with the trailer because the lot was so packed.David C.
El cliente no dejó un comentario.Jason R.
This location was EXCELLENT but true place I had my original reservation was horrific. Antonio Jaime at Watson and Taylor Self Storage was horrible and delayed my original reservation by 3 hours until we could find another uhaul at this location.RACHEL N.
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