Just make sure all info/rentals have a back up plan. If paperwork or employee is absent to complete rental. Eventhough this happened at this facility. They made it happen and I appreciate all the effort. THANKYOU!
anderson s
Customer Reviews for Edison Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If we know the key drop box location, it will be more easier.
KYUNG KGreat service on a difficult day. Thank you
Doris DProfessional staff made for a smooth and stress free rental experience!
Kevin KLady was on phone with another worker and was complaining to him about not being there to check in the truck. Kinda rude however was nice enough to inspect the truck and said everything was good to go.
Stephen BThe ap instructions were very straight forward and simple to do.
john sOnline self check-in website was slow, not due to phone data; I was using a new pixel phone with unlimited 5G data. The website is glitchy, has lags, stop without completion and resets. I would not recommend using your website for online self check-in.
Kenneth PI returned the van on time and they still charged me an extra $20. I called and got a nasty lady that did not assist.
Marilyn PThe lady in the office was super helpful kind and very helpful. I for some reason received a confirmation email but when I logged in I had no reservation. She helped me right away and got me my truck. She was truly amazing !!! Thank you!!!
JENNIFER KTried to overcharge me for gas,scam artists. Intend to report you to proper authorities unless I get my full credit as discussed with Chris Johnson.
GEORGE HHelpful and courteous
ILONA R1-Van was filthy upon arrival!! Food. Filth. Yuk. Had to wipe down with Clorox wipes ourselves. 2-Key was not in locker. Had to spend over an hour at site waiting on hold then from a call back from the field manager to retrieve key to vehicle. 3-Vehicle made odd noises. Wasnt registering fuel level even after we filled tank. All in all a very bad experience. We are presently moving and will be needing a rental again but will NOT BE USING UHAUL. FOUR THUMBS DOWN. Also- on top of it all We were charged $200+ for a one way 24 rental of a VAN!! Big ripoff but on a holiday weekend was only option. Goodbye UHAUL - Hello HERTZ.
Julio VThe van had a coffee cup and water bottle from another person. Also the blinker lights on the van were not working.
Michael BNone. It was a great experience.
Young KExcellent customer service from Patricia!
Juan RWas to pick a truck up near my house but no keys in lock box. Called and was on the phone for 50 Mins trying to figure out mistake. Nothing wrong on my part but all fault on uhaul. Had to then take 20 mins and 19 extra miles to travel to get uhaul and travel back to return and uhaul said they can’t do anything on extra miles. None of this was my fault but I have to take the hit on everything! Not very good customer service!!!!
janae dVery helpful and accommodating. Spoke to me nicely and thoroughly by explained everything.
diana sThe woman who helped with my return was extremely helpful and made the process very smooth and fast. Thanks!
ANDREW TFirst, all the information was submitted on line and had to be inputted at pick even after receiving confirmation that it was updated. Also I had order a Cargo van and there was none available a truck. She was no able to print my contract and receipt and had to be e-mail. The problem is to many glitches with your webside..
Jesus MCounter staff very polite,helpful and knowledgeable! ...... And they didn’t speak on the phone the whole time during the transaction and were very curtious!
Raymond TThey don't have any sign of u Haul
vrushid pThe holding transaction to be instant transfers and releases like everywhere else does.
Tyree VBetter coustomer service & help They double charge , for small issue big deal Call 917 771 9007 I have bad experience back to back You need to keep coustomer happy
jayesh sNo furniture pads after purchased them. also send you terms to your email without telling you. was under impression needed to fill up gas tank. got it with quarter tank and filled it up when done cost 67 bucks no reimbursement. i was told only needed to be what i was given aka a quarter tank.
Donald BNothing all was good
victor bAmazing customer service, professionalism, and courtesy! ????
Fernando MThere was only 1 spot to park the truck, which worked out. I would caution users to make sure it's available before utilizing self checkout service.
Jack MPoor customer management and the appliance dolly requested wasnt available.
Folu O