Customer Reviews for Edgewood BP
(Distribuidor de U-Haul del vecindario)

942 comentarios

1712 Pulaski Hwy   Edgewood, MD 21040
(Located between IHOP & Crazy Rays)

(410) 670-7419

Horarios de la ubicación

  • Lun.- dom.: 6:30 a. m. - 10 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 670-7419

1712 Pulaski Hwy
Edgewood, MD 21040
(Located between IHOP & Crazy Rays)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- dom.: 6:30 a. m. - 10 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

WILL L. 
Clasificación:
4.0

Prompt and friendly service.

Veronica J. 
Clasificación:
4.0

El cliente no dejó un comentario.

john M. 
Clasificación:
5.0

My initial rental was at a Phillips 66 on Hanson street. My truck was not there and the guy had no idea where it was. I quickly found this BP station down the road and it was far better and easier to deal with. Uhaul does state they give $50 dollars if your rental is not there. My rental wasn't there. Do not use the Hanson street Phillips 66 in Edgewood Maryland. Otherwise my transaction with BP in Edgewood was just fine.

LUKE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN E. 
Clasificación:
5.0

This was a great price and easy to rent. Absolutely no problems at all. Great customer service at the BP as well.

KIMBERLY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

QURAAN R. 
Clasificación:
5.0

When returning during hours it would be nice to settle account so you don't have to wait for final total.

LISA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM V. 
Clasificación:
1.0

Tire sensor warning was on so actual milage could not be determined though I approved it because I would not have had a rental without it. I traveled exactly 38.3 miles (using google maps to trace exact route) and was charged for 80 miles. Because of the tire sensor warning light on the dash the Operator couldn't read the actual mileage either. I want a refund of 41.70$

ANITA G. 
Clasificación:
5.0

I needed a trailer and it was only available far away from me, everything was great but having to travel to get the trailer. I also would have preferred to drop the trailer off at a different location which wasn't an option so I have to drive all the way back to town just to drop the trailer off and drive all the way back home.

ZACHARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS H. 
Clasificación:
4.0

You was good

EARL G. 
Clasificación:
5.0

The guys at Edgewood BP are always kind and professional!

TAMMY F. 
Clasificación:
5.0

Enjoy excellent service

ESTELLA G. 
Clasificación:
5.0

Excellent service

THOMAS S. 
Clasificación:
5.0

Very good staff at location, very helpful.

JASON M. 
Clasificación:
5.0

this location was by far, the best uhaul experience i have ever had. Super impressed. this will be my go to location for all of my future uhaul use

DONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUHAMMAD LUQMAN K. 
Clasificación:
1.0

Put my reservation in on October 13th for my move on November 6th. I picked a location that close to where I was moving to. On November 5th I was notified that I had to another location which was 15 to 20 minutes out of my way with more milage added to my final bill. You had plenty of notice to make sure that the truck I needed was at the location I selected. If I need to rent a truck in the future I will be looking elsewhere.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUHAMMAD LUQMAN K. 
Clasificación:
5.0

Wonderful customer service..

GILDA M. 
Clasificación:
5.0

Best place to rent U-Haul's! Excellent customer service and equipment in perfect conditions! Would recommend this location to everyone! Service was quick and effortless!

MUHAMMAD LUQMAN K. 
Clasificación:
3.0

Better customer service, not sure if I would recommend this location or not.

ALFRED K. 
Clasificación:
5.0

Very friendly and cooperative location and personnel. Highly recommend this location and will return for future needs.

CHARLES P. 
Clasificación:
3.0

I was charged extra for gas when I returned it with the same amount

MELISSA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAVON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND J. 
Clasificación:
2.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
5.0

Ready and friendly service

Maureen M. 
Clasificación:
5.0

I'm very satisfied every time I rent from here.

WENDELL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
4.0

Friendly staff & quick processing

David H. 
Clasificación:
1.0

The manager began calling me 28 hours before the truck was due back, demanding that I return it immediately because she had someone locally that needed to use it eight hours before I was due to return the truck. When I returned it, she was extremely hateful and then claimed that the gas was not where it was supposed to be, even though I had filled it up MUCh farther than it was when I first received it. She was rude to my kids and bumped into one very hard, didn't apologize or say excuse me.

Kelly S. 
Clasificación:
5.0

N a

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN E. 
Clasificación:
5.0

When it comes to moving anything, it's really no fun but when it's made easier with timely & friendly service. I have to admit that I had never dealt with such a superb and sincerely concerned about me getting a truck.

NAEEM K. 
Clasificación:
1.0

I didn't request that I was going to NY. The retailer made a mistake. I only requested to go to NC. So I was over charged.

ERIC R. 
Clasificación:
5.0

Thank you to the manager in Edgewood, MD! He ia great!

MAYLIN T. 
Clasificación:
1.0

Everything was changed literally the night before I was supposed to pick up the moving truck. I originally booked a 20' truck for Aberdeen pick up and a Owings Mills drop off. I got a 15' truck and ended up having to use a whole other truck in order to carry everything. On top of that I had to drive it all the way back to Edgewood when I was moved to Owings Mills. There was also an attempt to charge my card twice. So least to say is I'm not going to use U-haul again.

MEGAN G. 
Clasificación:
3.0

The truck I had was very loud embarrassing to drive in I mentioned it but I was told it's ok it still works very pleasant man but wish I didn't have a noisy vehicle

RACHEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND C. 
Clasificación:
4.0

Make sure inside of the U-Haul are clean. It was not when I picked it up.

LENORA B. 
Clasificación:
2.0

i did not get the utility dolly and furniture pads i had rented! no one has attempted to contact me regarding this, i told the man at the BP and he said to contact UHaul. I could tact UHaul and no one has co tacked me back! i'm not paying for something i didn't use!

Michael G. 
Clasificación:
1.0

Truck was really dirty in the cab and I couldn't believe in times like this that the equipment wasn't sanitary. French fries, water bottle caps, coffee residue, etc. Also My reservation was changed to a location that was about 30 miles away for me so I had to pay for that mileage.

JOSEPH M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ABBY C. 
Clasificación:
5.0

service was superb

UCHECHUKWU N. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chad V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI R. 
Clasificación:
3.0

The inside of the cab on the dash was filthy. I didn't want to put my water bottle or anything there.

KAREN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN B. 
Clasificación:
3.0

They need to have better quality trucks…. The truck I rented on the 29th of July 2021 was previously in an accident and it just didn't drive well to me. We did not trust the condition of the truck at all. However it did get us from A to B with careful driving so it wasn't that bad I guess.

TIFFANY H. 
Clasificación:
2.0

The back of the truck was all covered in sticky snowcone syrup or some similar substance. I had to spend 45 minutes cleaning out the back of the truck before I could even use it.

Jackson H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasir A. 
Clasificación:
5.0

We lease rental vehicle to move my daughter from New York to northern Va. vehicle did not have working A/C. So the trip was very Hot! Beside that vehicle served it's purpose perfectly.

TIMOTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L. 
Clasificación:
5.0

Nothing at all.

MARCUS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT A. 
Clasificación:
5.0

We swept out the entire interior of the truck and are hoping to receive the 25.00 refund as stated on a sticker mounted inside the cab. Easy experience and very convenient.

ROBERT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISRAEL O. 
Clasificación:
1.0

I was charged for Safemove insurance when I told Amwar (uhaul rep) that I didn't want it. I called for it to be credited back and he refused. I am not happy with this business.

ANDREW C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAYNE S. 
Clasificación:
5.0

Great place with a solid staff. Excellent rates.

DAVID V. 
Clasificación:
5.0

The only thing wrong with our 10 ft. rental truck was that that the right back out light was out. But it was no problem with the dealer.

ELLEN T. 
Clasificación:
4.0

The equipment was in great condition, and the attendant was polite and professional.

LESLIE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD K. 
Clasificación:
5.0

My pick up went smoothly when I brought it back dropping it off went smoothly they even reimbursed me because I went under the miles I said overall it was a good experience I have a reservation for another one on June 30

Sandee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda R. 
Clasificación:
1.0

Air too low in tires. Not well maintained. Smelled like sweat and cigarettes. Not sure it ever gets cleaned. Took 10 minutes to get cold air running ac.

THOMAS K. 
Clasificación:
5.0

great service very nice van will use again

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
2.0

i wasnt pleased with the cargo van received. One of the back tires was missing a hubcap or had a donut on it..one of the front lights was out...there was a tire in the back of the cargo van..i was very upset. very disappointed with this cargo van. gotta do better. seriously, this is not ok.

TEBONYE C. 
Clasificación:
5.0

This location was great, however there is enough stress when moving to have to deal with getting a phone call 2 days before moving saying the truck I had scheduled for 2 weeks will not be available now; that was very disappointing.

william L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY M. 
Clasificación:
2.0

The U-Haul I rented had a tire low alert light illuminated on the dash when I started the engine. When I went back it and informed the attendant, he replied "its only a little low don't worry about it". He apparently was aware from the evening before and still provided me the unit for rental. When I responded... he proceeded to attempt to give me a quarter from the register to fill the tire myself and I of course said no that is not my responsibility. There were 3 people in line renting U-Hauls at that time and I had already been there 20 mins. So I responded with the question for clarification that if I have a problem you assure me that you will attend to it and he said to take another unit if I wish and I didn't need the 20 foot for my task. I apprehensively proceeded with my day and gratefully did not have an issue with the tire yet that is not the point.. I will never rent from this location again. They had one staff member running the U-haul rentals, gas, and convenience store counter and he was not very friendly. Thank you! Rhonda Kotowski

RHONDA K. 
Clasificación:
1.0

Anwar the bp clerk wouldn't serve me the vehicle until 7:30 when my reservation was at 7 I stood there waiting and waiting asking for assistance always getting the same response 2 fingers up with the response 2 more minutes

LEO M. 
Clasificación:
5.0

Smooth process to pick up the vehicle. Very impressed with the Operator's knowledge and customer service focused interaction.

HARVEY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

THERESA J. 
Clasificación:
5.0

Ask for a lock and more than 3/8 gas in the tank before you accept the truck.

DONNOVA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TABATHATEREAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICSON A. 
Clasificación:
5.0

When I got the truck it was not clean from whoever used it before me. There was like sand in bed of truck and all on the ramp

Vickie F. 
Clasificación:
5.0

Excellent customer service; prompt and professional.

MANUEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

Very courteous staff and friendly customer service.

RICHARD B. 
Clasificación:
1.0

They ripped me off 15.00 dollars because they charged me for 2 days when I had it for like 18 hrs I called them they said they would credit me and never did

Ronald C. 
Clasificación:
3.0

They said after I took the vehicle to the CLOSEST Uhaul place because the check engine light was on that I would have a large fine if I did not take it back to that location. So I got charged another day and had to take it back the next day because I had put the keys in the lock box. The clerk at the location closest to me said I was allowed to leave it there but I didnt want to take a chance of the large fine if I did not take it to the original location. I rent Uhauls regularly but will not use this location in the future.

CATHERINE W. 
Clasificación:
1.0

The truck brook down with me in the middle of I95 but with the help of the police, we were able to safely park it on the side walk to restart. The guy at the location did not care at all but only told me to call uhaul. The wheel was not also alien .

AMELIA G. 
No se han enviado comentarios para esta ubicación.

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