Comentarios de los clientes para Edgewater Auto Service Center Inc

Truck was not clean. Windshield cracked. Furthermore, my reservation was for 4PM New Year's Eve. Location closed at noon so they asked me to pick it up early. I was doing surgeries so my wife went to get the keys. We were told the time for pick up would still be counted as 4PM. When wife got there, they said they'd extend it for a fourth day free due to the early pick up. When dropping off the truck and dolly, got hit with an extra charge - turns out they kept the time picked up as noon and then they didn't give the 4th day beyond that. So hit with a $90 charge for basically 4 hrs past due (even though it was maybe 20 minutes late based on 4PM time, and not late given the 4 day promise). I am willing to forego the $90 because I am sick of dealing with UHaul's crap. Not using again.

The customer services experience was great! Highly recommend!

You changed my location pick up I didn't know about it until I got there and then had to drive all the way back to Annapolis md to get the truck and that added more mileage to the truck and by the time I arrived and got the truck to the drop off point I was out of miles and had to pay NOT FAIR !!!!!!!!!!

Everything went as planned. Check in and check out were a breeze… Would use again and how they recommend!

Great SHop! Great Team! reasonable price.....nice van

Neither of the 2 employees were wearing masks and during checkout the guy had a lit cigarette sitting on his desk giving off smoke in the enclosed area.

The 10 ft trucks dont come with a ramp, I did not know this at the time of rental, there were no trucks available with ramps, so I had a very hard time lifting some heavy belongings into the truck.

Staff was super friendly.... perfect experience

The truck smelt like dog and dog hairs all over the dash was told the price was 1 thing and it was $75 more when i picked it up while driving got phone calls from 2 different locations telling me to drop off to them and not the closest place to my destination i will never rent from you guys ever again

Nothing. It was very easy and staff super helpful!

Great people.....nice shop... made me feel welcome despite the turmoil in the USA. Highly recommend!

Excellent customer service!

The guy who helped attach the trailer to my RAV4 was great. My only complaint is the fact that my ball hitch was too low for the 6x12 trailer I was picking up. I have never towed anything before ever, so I was not very experienced. I ended up packing my Uhaul and unpacking it the same day because it was hitting the ground when it was full. Even empty it only had about 3” clearance before the hitch would hit the road. That being said, if the guys at the pick up location saw that my hitch was low, and if they had recommended me to get another ball hitch to bring the trainer higher, that might have solved my issue. Overall it was a great learning opportunity. And the guys at the location were friendly and helpful. I'm renting a bigger truck and buying a higher ball hitch.

Very helpful and kicked into a brand new ir newer trailer

I think you did a fine job

Keep notes on what needs to be inspected and fixed. I dealt with a back door that would get stuck and had to muscle it out. I cut my thumb and pinched a few other fingers. This should be fixed, if I wasn't physically able to unjam it, I could have seriously hurt myself. And the tow I used had cracked wheel guards. Then I am not sure why I needed to pay an additional 43 dollars at the pickup when I paid the difference over the phone when I changed the date of pickup. I though I was fully paid off and had to pay again at pickup.

Keep up the good work. We folded our blankets in thanks.

Very accommodating...included a dolly and blankets since rental was short term and remained local.

Great guys great service

Very friendly business owner who helped me hook up the trailer to my car.

The gentleman who runs this location was friendly, professional and fast. This was not the location that we selected, and we had to go out of our way to get there. Thankfully, he had the equipment and got us in and out as quickly as possible, as we had movers arriving at our home.

The owner was a hero!

Suggest representative walks customers to rental to answer any questions. Also tells customer points of contact should there be any problems, flat tires, mechanical, etc.

the business seemed closed so we did mobile drop-off

Rockville Location: worst possible rating in all categories. All categories. Opposite of Edgewater location. Would not give my business to Uhaul if working with Rockville MD store. 12025 Parklawn Dr., Rockville MD.

I was bounced from place to place to find a very common trailer. Had to drive 40 minutes for my pick up. Bad form.

Everything was excellent...the person in charge name Ron was nice and kind and friendly.

Great rental experience

The trailer I rented had torn vehicle straps that go over the wheel to secure it. One strap was not usable and I had to get and use an alternate strap to get the van I was purchasing. The management was friendly enough but not at all helpful with any instruction or assistance in particulars of locating or moving another vendor who was blocking access to the trailer. They were friendly but just said ok, you saw it out there. Was a ok experience other than the equipment was in bad repair as far as straps.

This is my second time renting the same 5x8 covered trailer from Edgewater Auto Service Center and the guy who owns it is always great to work with. Both experiences have been awesome and I will rent from them again the next time I need a trailer. Thank you.

easy in Easy out will definitely rent here again

Good vehicle, clean courteous service. I will use them again

Amazing experience! Second time renting from here, I won't go anywhere else.

The owner of this uHaul branch was absolutely awesome. I think he went above and beyond my expectations and I am a type A personality. Excellent CUSTOMER SERVICE!

Great attitude, clean truck, great experience! Much appreciated.

Nothing. Fast, friendly and efficient!

Ron was great and helped me attach my trailer.

Everything was just great!

Small shop but very personable and efficient service.

The guys were really nice and laid back.

the truck was clean but it had a terrible noise that the radio couldn't even drowned out. Moving is already hard enough and this made it that much more un-pleasant.

My Thanks, again, to Ron, et al., for a great rental experience. This is my second rental with Edgewater Auto Service. I have sent two friends to this vendor, over the past year. I will do so again.

very friendly and professional :)

They are super friendly and professional !!! We are going to rent again ....

The man who works there really put my mind at ease about driving the U-Haul.

Service at pick up and return was excellent

Was told the $10 extra insurance was mandatory even though it it is not online and my insurance does cover me for rentals. Otherwise, the staff was friendly and helpful. Although, paying $55 on an advertised $20 rental is a lesson learned.