The truck that we rented was filthy dirty. There was alot of dirt and dried flowers all over the cab of the vehicle. Inside that back there was alot of debris including lots of gray stones. It was usable but super dirty.
Denise M.
Customer Reviews for Edgewater Auto Service Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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No problems it all went great
Jay E.No improvements needed.
Janet M.I changed my drop off location and the scheduler, Terry, took care of everything for me! Excellent customer service!
Cheryl H.This location was great, however, for some reason my pickup location was changed from my original reservation and when I got to the other location in Bowie, MD I was 15 minutes late because I wasn't expecting a location change and the drive was longer and they told me because I was late they gave my truck away. So the experience with the Edgewater location was great but overall a very bad experience with uhaul that day
SHARON H.Too expensive and office smelled like smoke
KELLY H.Convenient location.
Kevin H.Very friendly atmosphere, would recommend.
David C.There was no loading ramp included with the trailer, which the U-Haul website had said online there would be. We didn't realize this until we got to our destination to load the trailer. This made it very difficult to load bulkier furniture.
Susan H.Excellent service! Would recommend to anyone!
Robert S.Owner/operator was very pleasant and helpful. Good experience.
Mark W.Great staff, fast efficient service!! Could not be happier, hope they stay around for future use!!
TIMOTHY G.Service representative was extremely helpful, and made the drop off an easy experience. Highly recommend the Lompoc Uhaul!
Troy S.Do not try to pick up your rental here with the phone app. It doesn't work. The owner was friendly, but the website said that I could pick up my rental at 8:00am by using the phone app. Turns out not to be true for this location. The phone app did not work, and I had to wait until 9:00am. The owner said that he has tried to get Uhaul to change the incorrect info on the website. Whoever is to blame, it can make for a major inconvenience.
Kevin M.Arrived to find a tire with low air. The person behind the counter suggested I go fill it up at a gas station up the road despite the fact that the business was an auto service shop. I went to the gas station to find that the tire had a like and was visibly showing signs of dry rot. I returned to the shop and the person behind the counter offered to swap from the enclosed trailer to an open one, but provided no assistance in parking, disconnecting and reconnecting. I would not use this location again.
Adam D.Keep up the good work!
Kathryn M.Perfect experience. Will rent again from U-Haul.
Laura V.Excellent knowledgeable personnel
Elwood H.Millage was $1.30 per Millage ridiculous 🙄
Nico T.Location was a small garage using a yoga shop"s address. Owner had no idea why I was there and insisted on doing his own contract totally ignoring that I was there for pickup only.
David A.This agent did all he could to get us on our way quickly. He was very efficient.
Theresa R.Pickup/Drop off went smooth, no issues. Rental truck was clean, gassed up, and ready to go.
John F.Extraordinario servicio al cliente
Stanley D.Everything was great. The personal were excellent to deal with, the trailer was in perfect condition.
JOHN G.Office reeked of cigarette smoke. Employees were very friendly
Jeanne K.Easy pick up and drop off. No issues. Thanks
Jane K.guys in the office were great, friendly and served me well. Second time I have used them with an Excellent experience both times. Would highly recommend this location for your rentals.
Charles T.Great all around
Amy D.Great ,can't improve great service.
LYNN E.Give the shop more trucks He was willing to go beyond to make sure that we had a truck for yesterday
George G.This was a tale of two experiences. I first tried reserving online. I received an email with a pickup loc for Severna Park. I drove up and was told that the pickup was in Baltimore even though I have a copy of the email that showed pickup in Severna Park. Later another email landed saying pickup was in Balt. I then called round and found the Edgewater location and they were great. Bottom line--I don't trust the on-line reservation system and won't use it in the future
Tad M.Horrible experience. Reserved for 5 days returned after 4 days, but charged for 5. Location said they're work with Uhaul to credit the extra day. When back a week later and was told to wait a few more days. Called 2 weeks later and was told to call Uhaul instead! I'll never use this location again!
Gary S.Location was the best! Friendly and very helpful service got me what I wanted and saved me a few bucks. Easy pick-up and return. I'll need a truck again in a few months and am definitely using this location again!
Charles T.One of the poorer experiences I've had renting with you all. I arrived right at 9, trying to get a jump on the day, and expecting that, since I already did everything online, that I would get the keys and go. But instead I had to wait 10 mins or so until representative got things squared away. He seemed a bit out of sorts so I didn't press, and in the end it was fine, but not the kind of efficiency I have come to expect, especially when I did all the preliminary work online. The interior of the truck itself was muddy, and pads were strewn on the floorâ€"no big deal, but again not per your usual standard. Last, the truck leaked oil on my concrete driveway. I was only in the driveway 15 mins... very annoying and the main reason that I would not recommend this location in the future. The good news was that we completed everything we needed to complete. Overall, very disappointed in the experience.
James R.The people at Edgewater Auto Service were lovely. They gave me great loading and trailer-hauling advice. I would work with them again in a heartbeat.
Nancy F.Service was great, quick and efficient. Very helpful and will definitely rent again.
THOMAS L.Everything went well with pick up and drop off except I didn't open the link until I had already locked and left the truck. So I had to drive back to the truck to share my location and take pics. I also had some problems uploading the pics (this was an after hours drop off). If you let the customer know they will need to take pictures and share location services, that would be helpful. That was not something I was prepared to do. Other than that, which is small potatoes, it went smoothly. Thanks so much!
Kelly S.I would not recommend U-Haul to any fellow active duty or veterans. I am going to inform my chain of command how horrible U-Haul was with this PCS and have them encourage everyone not to use them. I begin by scheduling my trailer a month in advance mind you I'm traveling over 600 miles. Two days prior to my pick up they automatic downgrade my trailer without my consent. I call then within minutes after I got the email and they tell me that there are no trailers in a 250 mile radius and I'm due to leave in 48 hours. I complain to the manger and they find me one an hour away. Decent I'll take that. I go to the site they tell me that they don't have a trailer their response is “oh someone should have called you†they canceled my booking to send me another hour in another county that was more than an hour from my home. That's not the end turning the trailer in was a nightmare and sainting on hold for 3 hours after they adjust my return site. NEVER AGAIN!!!
Terrence M.Overall good experience. Trailer ready when I arrived and check in was a quick and easy process. I would us this location in the future.
Robert L.Great rental experience!
Sean G.There were many exxtremely large potholes in the gravel yard. l The office itself was not open; this site has abbreviated hours Sunday. I have an SUV but even with that vehicle, driving in the lot was a bumpy proposition. I would never bring a low slung car into the yard. The office is in the gravel lot with the equipment, not out front. This lot is actually an inappropriate location for a Uhaul office because of the extremely poor maintenance of the driving surface. The potholes need to be filled in and then gravel spread. Filling the potholes with gravel doesn't work in this busy area. PARK YOUR CAR OUTSIDE THE EQUIPMENT YARD AND WALK BACK TO THE OFFICE!
Regan F.Friendly people. Great, reliable service.
David C.Great experience! Renting was easy and efficient. I'm extremely satisfied with the entire experience.
Kasy S.Nothing. Great and easy
Katherine K.Truck was not clean. Windshield cracked. Furthermore, my reservation was for 4PM New Year's Eve. Location closed at noon so they asked me to pick it up early. I was doing surgeries so my wife went to get the keys. We were told the time for pick up would still be counted as 4PM. When wife got there, they said they'd extend it for a fourth day free due to the early pick up. When dropping off the truck and dolly, got hit with an extra charge - turns out they kept the time picked up as noon and then they didn't give the 4th day beyond that. So hit with a $90 charge for basically 4 hrs past due (even though it was maybe 20 minutes late based on 4PM time, and not late given the 4 day promise). I am willing to forego the $90 because I am sick of dealing with UHaul's crap. Not using again.
Dimitri T.The customer services experience was great! Highly recommend!
ANIBAL P.You changed my location pick up I didn't know about it until I got there and then had to drive all the way back to Annapolis md to get the truck and that added more mileage to the truck and by the time I arrived and got the truck to the drop off point I was out of miles and had to pay NOT FAIR !!!!!!!!!!
Cliff F.Everything went as planned. Check in and check out were a breeze… Would use again and how they recommend!
Susan H.Great SHop! Great Team! reasonable price.....nice van
LINDA W.Neither of the 2 employees were wearing masks and during checkout the guy had a lit cigarette sitting on his desk giving off smoke in the enclosed area.
Steven S.The 10 ft trucks dont come with a ramp, I did not know this at the time of rental, there were no trucks available with ramps, so I had a very hard time lifting some heavy belongings into the truck.
Michael M.