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Benjamin S
Customer Reviews for Edgewater Auto Service Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So good. The gentleman assisted in hooking up and went out of his way to make sure everything was fine. Easy to drop of. 10/10
Antanas RThere were ropes tied to the side walls inside the trailer.
Pete VVery nice to rent from there
james dOutstanding customer service
STANLEY DReally nice and helpful manager!
David PThe owner was very friendly and professional. The equipment was in perfect condition and the owner helped load the trailer to our truck . I will always use this location
Neil LThe associate was very friendly and accommodating. Only reason not giving 5 stars was due to the rental van breaking down due to needing a new battery.
Michael CVery friendly folks running location. Pickup & return fast & easy.
John PWorst uhual experience I’ve had. Location was not well maintained. Equipment looked rundown and non serviceable. Dealer changed my return time to be 30 minutes past the check in time to kick my rental to 4 days from the scheduled 3. Which seems to be a common tactic among uhaul neighborhood dealers to increase average transactions. I would not recommend this location to a friend.
Cole SLocation was huh ard to find. Help was slow but effective.
Phillip CI was overcharged by 5 miles (the odometer start reading was 5 miles more than what was indicated). I received the contract by email and did not look at the starting mileage on that paperwork but I did note it when I picked it up. Also, the location office had terrible cigarette smell as did the van. I am very allergic to cigarettes so this triggered a migraine. I was not too happy about this! I should be offered a refund or at least a partial refund due to the incorrect mileage and smoke smell.
IRINI TI will definitely use this location again!!
Kim BDont use shady operating locations
Ryan HNot a thing, The U-Haul app is very self exsplanitory, and the customer service was great!!
KEVIN WGood service and close to home. Will use their services again. C
Carlos DNothing perfect spot local. The man with his disabilities is amazing.
tammy pThe person that waited on us was very personable, friendly and was happy to help us. Would recommend!
ALAN LPhysical location on map is incorrect. Had to drive around to being check in process because the GPS doesn't put you in the right place.
Katherine DEasy & quick
Freer KSame notes as before - kind, helpful, and accommodating.
Courtney DI guess the place was clean, but it was a a shop. I was told to leave the key on a desk while the men working there changed a tire. Good think I didn't have any questions, think they would have yelled the answer from the tire changing machine. I get it, UHaul is not their sole service, so they have to do their regular work.
Brandon EFriendly guy, quick service
Don LThis was easy to get to and out of the way from major traffic congestion. The equipment was in good shape and ready to use. The owner hooked the trailer up for us and we were on our way!
Cynthia GMy reservation was confirmed for pick up at the West River location. I was notified 2 days before that the trailer wasn't available at this location? Why did the system confirm a reservation at a location that didn't have the trailer? The reservation system was problematic at best. Check out took forever. Insurance I did not request was added which required a follow up call to customer service. Got the charge removed but you guys have got to do better.
Bruce ORough ground,
Richard WNothing
Richard AThe gentlemen at Edgewater Auto are first class vendors!
Mark FI'll be honest, this spot is a dump and may seem scary and unsafe for most people. But the guy who worked there was great so I would probably have no problem going back.
nancy lTruck had 100k miles but was pristine in the cargo area. . (Well, the rear door was a bit stiff to open all the way.) In person checkout and return by cellphone worked just fine. However, I found that a $70 insurance charge had been added, though I had not requested it. Uhaul was good about removing the charge, and of course Visa would have clawed it back if nec. I saw another reviewer had this same problem. Don’t know if this bogus charge gets added on in Edgewater or at UHaul corporate. Watch out for this.
Al GCould not check out equipment using mobile phone. GPS stated I was not at the location even though I was. Pickup location was changed from original selected location. Location seemed very sketchy and not well marked to find the person to obtain the keys.
Paul MNot sure how this happens, but even after submitting the reservation online without insurance, it automatically got added back in. This is very frustrating, and has happened more than once. Uhaul needs to correct this. Call me at 410-507-3423.
Kenneth BThe location is easy to find and the staff is friendly
William HThe truck that we rented was filthy dirty. There was alot of dirt and dried flowers all over the cab of the vehicle. Inside that back there was alot of debris including lots of gray stones. It was usable but super dirty.
Denise MNo problems it all went great
Jay ENo improvements needed.
Janet MI changed my drop off location and the scheduler, Terry, took care of everything for me! Excellent customer service!
Cheryl HThis location was great, however, for some reason my pickup location was changed from my original reservation and when I got to the other location in Bowie, MD I was 15 minutes late because I wasn’t expecting a location change and the drive was longer and they told me because I was late they gave my truck away. So the experience with the Edgewater location was great but overall a very bad experience with uhaul that day
SHARON HToo expensive and office smelled like smoke
KELLY HConvenient location.
Kevin HVery friendly atmosphere, would recommend.
David CThere was no loading ramp included with the trailer, which the U-Haul website had said online there would be. We didn't realize this until we got to our destination to load the trailer. This made it very difficult to load bulkier furniture.
Susan HExcellent service! Would recommend to anyone!
Robert SOwner/operator was very pleasant and helpful. Good experience.
Mark W