Customer Reviews for Edge Tire Pros
(U-Haul Neighborhood Dealer)

159 reviews

131 S Main St   Nephi, UT 84648

(435) 623-7064

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(435) 623-7064

131 S Main St
Nephi, UT 84648

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jay Bowles 
Rating:
5.0

Customer did not leave a comment.

Dale Riddle 
Rating:
5.0

Customer did not leave a comment.

Valeria Alejandr Perdomo Flechas 
Rating:
5.0

Customer did not leave a comment.

Michael Santiago 
Rating:
5.0

My drop off was faster than any I have ever used in the past; very curteous staff.

ROBERT HIGGINS 
Rating:
5.0

Justin and Mack were super kind and helpful!

KARA MANNING 
Rating:
4.0

Customer did not leave a comment.

Lawrence Henderson 
Rating:
5.0

Customer did not leave a comment.

DEBORAH BROWN 
Rating:
5.0

The photo uploading was not user friendly

melissa colwell 
Rating:
5.0

Everything was great

Lynn Vance 
Rating:
2.0

Customer did not leave a comment.

garth swallow 
Rating:
2.0

I was not informed that they would not be open on Saturday, the day I was supposed to return the car dolley. The gave no instruction on how to return it when they were closed.

Cindy Bird 
Rating:
5.0

Customer did not leave a comment.

Morgan Scryer 
Rating:
5.0

Great customer service.

Jonathan Whiteley 
Rating:
5.0

Very friendly and professional, great customer service.

Nicholas Willoughby 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
4.0

The ac was not fully charged. Did not run cold. Was uncomfortable.

Richard Riding 
Rating:
4.0

Customer did not leave a comment.

Dana Fowler 
Rating:
4.0

The only downfall is my refund you guys take my money no problem but I am still waiting for my refund

Jeremy Hernandez 
Rating:
5.0

Customer did not leave a comment.

Robert IVERSON 
Rating:
5.0

Customer did not leave a comment.

Ben Imlay 
Rating:
5.0

Great guys at Edge Tire Pros.

Jason Holthaus 
Rating:
2.0

Took the representative awhile to get to us had to hook up the trailer myself and it took about 20 minutes for the guy to get the appliance dolly to me the trailer was in good condition but the appliance dolly was difficult to roll with load on it brought the equipment back on a Saturday afternoon no one to check it in overall a disappointment in the service

GARY GROW 
Rating:
5.0

Customer did not leave a comment.

Christopher Eppley 
Rating:
5.0

Customer did not leave a comment.

Christopher Ellis 
Rating:
3.0

This location itself was fine. Biggest problem. It was an hour in a half from where I live. Being flexible on where to pick up is completely different then going 10 cities away. Plus I had to go a day early. Miss work. Very inconvenient. The lady at the he 800 number was so rude! Unprofessional. Ran out of room in the truck. Had to rent a trailer at the last min. Took an hour for the rental guy and uhaul to figure out his computer issues. The man didn’t hook up the trailer correctly. It literally came off the hutch while we were driving. Had to call uhaul road side assistance. That added another 2 hours of wasted time on moving day.

AMY HOOKER 
Rating:
4.0

Customer did not leave a comment.

Max Lesaffre 
Rating:
5.0

Customer did not leave a comment.

Peterson Gary 
Rating:
3.0

The 12 pads and furniture dolly, that wr had ordered, were not there. And your online process for puck up couldn’t fond our resevation, so we gad to waste 45 minutes on the phone AND online to finally get access to the truck which turned out yo have slightly mire than. 3/4 full gsd tabk accirding to the guage.

Paul Lowe 
Rating:
5.0

Customer did not leave a comment.

mark olsen 
Rating:
3.0

Customer did not leave a comment.

larry swain 
Rating:
5.0

Customer did not leave a comment.

Christine Carrigan 
Rating:
3.0

Customer did not leave a comment.

David Mercer 
Rating:
4.0

Customer did not leave a comment.

Alison Wood 
Rating:
4.0

Should have had more 1-way trucks available in the Provo area. Having us go way out of our way to get the truck is an inconvenience.

Jack Doyle 
Rating:
4.0

Customer did not leave a comment.

Eric Raymond 
Rating:
5.0

Customer did not leave a comment.

Sharon Forster 
Rating:
5.0

Customer did not leave a comment.

rick durbin 
Rating:
5.0

Customer did not leave a comment.

LisaMasongsong Lowry 
Rating:
5.0

Customer did not leave a comment.

Nicole Hansen 
Rating:
5.0

Customer did not leave a comment.

Mark Breitwiser 
Rating:
4.0

The ratchets for the over tire straps were operable but need to be cleaned, lubricated, or possibly replaced.

Brett Knowles 
Rating:
5.0

Customer did not leave a comment.

Linda Prater 
Rating:
5.0

Customer did not leave a comment.

CRAIG HITCHCOCK 
Rating:
5.0

Customer did not leave a comment.

Matthew Brown 
Rating:
5.0

Customer did not leave a comment.

BRUCE MOON 
Rating:
3.0

The trailer was covered in snow. It would have been nice not to have to shovel it out before we loaded it.

NATHAN OLIVER 
Rating:
5.0

The pick-up process was an absolute joke. Having to have 2 other references in order to pick it up. Especially when picking it up early, the references weren't too happy to receive a verification phone call. Definitely an unnecessary part of the whole process.

Cort Jenson 
Rating:
5.0

Customer did not leave a comment.

Nichole Wilcox 
Rating:
3.0

Customer did not leave a comment.

Alexandra Orton 
Rating:
5.0

Customer did not leave a comment.

Michael Olson 
Rating:
5.0

Customer did not leave a comment.

MICHELLE BROWN 
Rating:
5.0

Easy and fast

JOE MILLER 
Rating:
5.0

Customer did not leave a comment.

COLETTE GRAHAM 
Rating:
3.0

Customer did not leave a comment.

ALBERT JOHN MULDER 
Rating:
5.0

Customer did not leave a comment.

STANLEY BYBEE 
Rating:
3.0

Customer did not leave a comment.

becky Hess 
Rating:
4.0

The store was close.

Rodrigo Alarcon 
Rating:
4.0

Customer did not leave a comment.

Gaylen Eisenbarth 
Rating:
1.0

Being charged for fuel when I returned it with more fuel than I got it. It was given with 1/8 and I returned it with 1/3. Seems like a scam location.

Albert Mulder 
Rating:
5.0

Customer did not leave a comment.

Joshua Babb 
Rating:
5.0

Customer did not leave a comment.

JOSHUA BABB 
Rating:
5.0

Customer did not leave a comment.

Rex Krugman 
Rating:
5.0

This a comment about what you did right. I needed a 5x8 covered trailer. You made sure there was one available. You also called me the day before pick up to let me know the trailer would be at the pick up location. I really appreciated those things.

DENNIS TAYLOR 
Rating:
4.0

Customer did not leave a comment.

Joseph Strain 
Rating:
5.0

Customer did not leave a comment.

TRACI WELBURN 
Rating:
3.0

Fix pot holes that fill with water in the drop-off yard.

Russell J Lundberg 
Rating:
1.0

Your GOS IS OFF it took us 3 hours to get the uhaul that is a joke. It really made my move hard and your customer support could care less

Diane Heap 
Rating:
5.0

If we have it clean when bring it back.Why can't these guys shovel the snow put of the trailer before I pick it up???😡

SAMUEL COOLEY 
Rating:
4.0

I dropped the vehicle off the same evening I picked it up. I gave the attendant the keys and offered the mileage and fuel level (as I took a picture of them). He said he'd take care of it then my vehicle doesn't show complete until 10:54 the next day...? That is concerning to me.

ROBERT CONDER 
Rating:
4.0

Have employee go over different parts of the truck features. We could not locate the tow on off switch and had to call to find it.

Rachelle Stubbs 
Rating:
5.0

Customer did not leave a comment.

David Wood 
Rating:
4.0

Customer did not leave a comment.

Chris Wardle 
Rating:
5.0

Customer did not leave a comment.

CHANCE OPPENHEIMER 
Rating:
4.0

The location I reserved a trailer did not have the trailer when I received even though it was supposedly guaranteed. Make sure the guaranteed equipment is actually ready. Thankfully this other location was able to provide the trailer.

Monte McCubbin 
Rating:
5.0

It was a little slow I getting paper work done. But the experience was great friendly personnel made a day that ca be hard much more pleasant

Kathleen Dinkel 
Rating:
5.0

Customer did not leave a comment.

James D Brinkerhoff 
Rating:
3.0

Customer did not leave a comment.

Nate Ptacek 
Rating:
4.0

Customer did not leave a comment.

Jay Oliver 
Rating:
4.0

Customer did not leave a comment.

Matthew Miller 
Rating:
1.0

The clerk who help me with the rental, never came out with me to; help me hook the trailer, did not went over the equipment with me outside. Normally and always the clerk comes out to make sure the customer got what he/she is renting.

Raul Cruz 
Rating:
5.0

Customer did not leave a comment.

melissa linares 
Rating:
3.0

Less than enthusiastic personalty at customer service counter. Asked to pickup in mt. Pleasent, utah had to drive 60 to Nephi, Utah to pick up trailer. Location was changed after i ordred trailer rental.

Dale Mee 
Rating:
4.0

Customer did not leave a comment.

John Edwards 
Rating:
1.0

Very poor setup to rent from uhaul. It's in a gas station. When I picked it up, the guy almost felt put out that he needed to help me. I've rented from u-haul a few times. They've always connected the trailer to my pickup truck. This place said it would be $25 if we hook it up. Never came out to check the equipment or my hook-up. Then when I returned it. There was one gas station worker. Told me she didn't know how to return the trailer and that the person that did was out on a tow truck pickup. Didn't offer to help at all or call anyone. We ended up calling uhaul to confirm our drop off. I dropped it off in the exact location I picked it up. This is the worst uhaul rental place. I'd urge everyone to avoid it.

Dieter Walters 
Rating:
1.0

I forgot to fold 2 blankets. Truck was clean. $15 to gold 2 blankets is a rip off

Jason Holthaus 
Rating:
4.0

Make sure the truck is at the correct pickup location. I was suppose to pick up the truck at a location about 1 mile from my house. I had to drive over 30 miles to this location.

Sandra Burton 
Rating:
5.0

Customer did not leave a comment.

Reed Burch 
Rating:
5.0

Customer did not leave a comment.

Brian Esquivel 
Rating:
4.0

Customer did not leave a comment.

KELLAN STEVENS 
Rating:
5.0

Kent was awesome and very sympathetic that the Uhaul computer system forced me to drive much further than I had planned. I was very impressed with how he handled the situation and would work with him again.

Joseph Erickson 
Rating:
4.0

Customer did not leave a comment.

john sanford 
Rating:
2.0

The paperwork said to call when we got into town. The lady on the phone was not helpful. I had to wait around for a "uhaul person" to help me. When the person arrived at sight he said to drop it off by the other uhaul stuff. I could have done all that without them.

Dale Owens 
Rating:
5.0

all good

JON PLANTE 
Rating:
1.0

Customer did not leave a comment.

Sharon Leslie 
Rating:
3.0

Customer did not leave a comment.

Andy Begay 
Rating:
1.0

Lady behind the counter stated she did not know anything about how to handle return and the “ guy” would handle it later. We retuned the truck at 2pm Friday the 26th. I then got an email with a new bill for an additional $115 charge for “ being a day late “ and extra miles. The new invoice said I checked it in Saturday at 10:30am. The extra miles were due to the drop off location being 125 miles from where we moved. It was the closest location and I was told at pick up that I would Not be charged. I called the location and left a message but 2 days later still not call back. I will NOT use U haul again!

Kyle Westover 
Rating:
5.0

Customer did not leave a comment.

JUSTIN MCBRIDE 
Rating:
5.0

Customer did not leave a comment.

Gregory Cunningham 
No reviews have been submitted for this location.

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