Customer Reviews for Eder Rental
(U-Haul Neighborhood Dealer)

678 reviews

11980 Hamilton Ave   Mount Healthy, OH 45231
(& Kemper Rd)

(513) 742-5611

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(513) 742-5611

11980 Hamilton Ave
Mount Healthy, OH 45231
(& Kemper Rd)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

No trailer jack available for disconnect.

Charles Kemp 
Rating:
5.0

Although small, this is my goto UHaul guy. Great service, treats me professionally, and the equipment is always in great shape.

mark lochhaas 
Rating:
3.0

Customer did not leave a comment.

Jacqueline Williams 
Rating:
3.0

The drop off location looked like a random lot of U-Haul trucks. The building was an old house with a drop box and was not open when I dropped it off at 4:50 even though the website said it was open until 5:00. Not a big deal to me though as I had nothing to discuss. As far as dropping off the truck and such, it was easy and definitely no hassle which was nice.

Joseph Nett 
Rating:
5.0

I always use this location to rent U Hauls. Friendly, trucks are clean and ready to go , never had an issue. Highly recommend this location !

Tina James 
Rating:
5.0

Customer did not leave a comment.

Tim Mueller 
Rating:
2.0

Customer did not leave a comment.

JOHN Meinerding 
Rating:
4.0

Customer did not leave a comment.

clark williams 
Rating:
5.0

The rep was very professional and a great location.

Paula Robinson 
Rating:
5.0

Absolutely great!! Answered all questions and everything!! A good location to go to for a peace of mind experience!!! Thank you Bill!!!

Nicole Harris 
Rating:
5.0

Very enjoyable, professional experience!

Christopher Colegate 
Rating:
5.0

NA

Stacey Cass 
Rating:
5.0

Service was outstanding.

Lyndon Browne 
Rating:
5.0

Customer did not leave a comment.

Nancy Iames 
Rating:
3.0

Customer did not leave a comment.

Norma Stephens 
Rating:
3.0

Customer did not leave a comment.

Robert Dangora 
Rating:
5.0

Other than me not being able to find the location using Google Maps. I recommend this location. The lady was very nice and helpful. The U-Haul was clean and ready to go.

Christina Creighton 
Rating:
3.0

Customer did not leave a comment.

paula williams 
Rating:
3.0

Customer did not leave a comment.

Denise Marcus 
Rating:
3.0

Customer did not leave a comment.

Sharese McLean 
Rating:
5.0

Customer did not leave a comment.

Heath Wolfe 
Rating:
5.0

Customer did not leave a comment.

Ruben Jordan 
Rating:
5.0

Nothing that I can think of. The representative was very nice and accommodating. I him what I needed to accomplish and he set me right up good. Thanks!!! Jason L.

jason lovley 
Rating:
5.0

Driveway was in bad shape with large potholes. Otherwise a good experience.

NEAL SCHMIDT 
Rating:
5.0

Great customer service and very easy to work with. Even opened up early to get me on the road faster. Will use this place again.

Shawn Stacy 
Rating:
5.0

Customer did not leave a comment.

Candace Coad 
Rating:
5.0

Customer did not leave a comment.

william sheline 
Rating:
3.0

It’s little off location but really quick & easy process.

Tika Mongar 
Rating:
3.0

Customer did not leave a comment.

Teri Lynn Stackhouse 
Rating:
5.0

Everything perfect and I meet a cool person in the office through all the process and good job.

Ibara Dia 
Rating:
5.0

Quick and easy. Never had a problem. Will use again

Yolonda Rogers 
Rating:
3.0

Customer did not leave a comment.

Dewitt Anderson 
Rating:
3.0

No contact with staff.

Naomi Taylor 
Rating:
5.0

Customer did not leave a comment.

Jared Thorsen 
Rating:
2.0

I would recommend if they cleaned the place up a little bit.

Michael Redden 
Rating:
4.0

Customer did not leave a comment.

Davis Chestnutt 
Rating:
5.0

The customer service was excellent

Laura Fernandez 
Rating:
1.0

Location completely ripped me off on the mileage. I traveled “maybe” a good 5 miles and that’s being generous. It was a very short distance. I drive a truck for a living so I’m well aware of what a mile traveled looks like. So I returned to the location and they said I went 17 miles! Complete ignorance at its finest. Please don’t waste your time at this location.

Julius Johnson 
Rating:
1.0

The experience as a whole was terrible. I couldn’t get a hold of anyone on the phone or via your chat.

Nara Arnold 
Rating:
5.0

Other than having the wrong fuel level, all went well

Andrew Nystrom 
Rating:
5.0

Customer did not leave a comment.

Jason Callihan 
Rating:
3.0

Blankets were not clean.

David Stephenson 
Rating:
1.0

Make a descent place and make it sure to have good inspection on all trucks to avoid problems on the road.

Bernadeth Majesky 
Rating:
5.0

Excellent service. Showed where I documented damages on trailer. He stated there is usually an X marking damages. That was not done prior to my picking up trailer.

Gregory Boland 
Rating:
1.0

Customer did not leave a comment.

debbie BOBICK 
Rating:
4.0

Customer did not leave a comment.

Mackenzie Miles 
Rating:
4.0

Customer did not leave a comment.

Susan Scheib 
Rating:
3.0

There were 2 locations closer. This one was so out of the way and hidden I passed it twice.

Craig Wilhite 
Rating:
5.0

Nothing. This is a great location to rent a truck from. Trucks always seems to be in good condtion and ready to go.

linetta pope 
Rating:
5.0

Customer did not leave a comment.

Harold Short 
Rating:
5.0

Customer did not leave a comment.

teresa elash 
Rating:
2.0

Customer did not leave a comment.

Jeffrey Thomas 
Rating:
5.0

The gentleman was very nice and helpful thank you for your service

Anthony Hampton 
Rating:
3.0

Customer did not leave a comment.

Tarra Plair 
Rating:
3.0

Would not have found it without GPS. Seemed to be someone's yard. Uneven gravel surface. No response when called; and vmail indicated busy with customers. But when I arrived it was obvious that I was the only customer. But owner greeted me and unhitched the trailer. No issues.

James Carragher 
Rating:
5.0

Very friendly and helpful

Dana Charette 
Rating:
5.0

Customer did not leave a comment.

SHANTEZ COPELAND 
Rating:
5.0

Customer did not leave a comment.

Lauren Schomaker 
Rating:
5.0

Customer did not leave a comment.

Felicity Grigsby 
Rating:
5.0

Customer did not leave a comment.

Brian Banks 
Rating:
5.0

Customer did not leave a comment.

Mary mullins 
Rating:
4.0

Customer did not leave a comment.

William Harrison 
Rating:
1.0

I dropped off the trailer on the day expected but they closed the offices early. The property is someone’s house that has a office connected to it. Multiple cars drove through the lot and didn’t assist me. As I calling the U-haul number a third car arrives without trying to assist as well but I stop them to make them help me. I ask what I am to do with the trailer and was told to leave it where I had it. This was still before the closing hours of business. Then I was notified that I dropped the trailer late and it wasn’t. I won’t be using this drop off site ever again

Shyra Wilson 
Rating:
5.0

Customer did not leave a comment.

Danita Steele 
Rating:
5.0

Customer did not leave a comment.

OMOLAYO ADELEKE 
Rating:
5.0

Customer did not leave a comment.

Veronica Boyd 
Rating:
5.0

Customer did not leave a comment.

Bradly Hardewig 
Rating:
5.0

Customer did not leave a comment.

John Onyango 
Rating:
5.0

Customer did not leave a comment.

GREGORY VAN SCODER 
Rating:
3.0

I requested moving blankets and furniture dolly. Neither were provided at the pickup location. I had to drive to another site to get blankets, of which there were not as many available as needed.

Dennis Persinger 
Rating:
5.0

Friendly, helpful guy. Very knowledgeable. He made it an easy experience

LINDA MAST 
Rating:
5.0

I have used this location for years and it is the same guy that helps me every time. Funny because this location at first does not show up on the U-Haul site maybe because it is in a secluded section so I always have to actually put in the address for it to come up. Guess that might be best so that he doesn't sell out - lol Either way great guy, great customer service, clean equipment and just an overall A+ experience

Tisha Cooley 
Rating:
5.0

Easy to deal with quick in and out

Dennis Reed 
Rating:
5.0

Customer did not leave a comment.

Cheryl Greene 
Rating:
4.0

Customer did not leave a comment.

Ethan Smith 
Rating:
4.0

Customer did not leave a comment.

Allison Beach 
Rating:
5.0

Nothing, I'm glad I found this location and will definitely use them and let my friends know about them.

Kevin Nichols 
Rating:
3.0

wanted to keep the rental for extra days but was not allowed to

Rahim Faqiri 
Rating:
5.0

Customer did not leave a comment.

Shane Prince 
Rating:
2.0

the truck was extremely dirty, had 175,000 miles on it, the engine misfired at idle and died. i was worried that it would make it the 9 miles i needed.

William Fanning 
Rating:
5.0

Customer did not leave a comment.

don wells 
Rating:
5.0

Customer did not leave a comment.

Jordan Burns 
Rating:
2.0

Customer did not leave a comment.

Sara Stone 
Rating:
4.0

Customer did not leave a comment.

PATRICIA WOODS 
Rating:
4.0

Wish I had easier time contacting office about need to keep truck longer

Steve Herbold 
Rating:
3.0

Customer did not leave a comment.

Benjamin Hamilton 
Rating:
5.0

Good guy!!! Very flexible and professional!

LUIS RIVERA 
Rating:
5.0

Customer did not leave a comment.

Prem Tamang 
Rating:
5.0

Customer did not leave a comment.

Charles Yancey 
Rating:
5.0

Nice guy, driveway was a little rough from the rain we’ve had, but that’s no ones fault. Close to home, easy to pick up and go.

margaret Frank 
Rating:
5.0

While the location was not very inviting the personnel was extremely friendly and helpful with my check in.

Kimberly Parker 
Rating:
3.0

The try bigger sign . I was looking for a uhaul store and didn’t know Uhaul contracted home owners and wasn’t looking for a house.

Felicia Thames 
Rating:
4.0

Customer did not leave a comment.

Carmen Russell 
Rating:
3.0

Customer did not leave a comment.

Keary Jordan 
Rating:
3.0

I had to wait around 15 minutes to return the truck...I kept yelling for someone to respond to assist me, but nobody answered until another customer came in and was able to get the attention of one of the worker's who was mowing. On top of that, I got charged for 2 gallons of gas, yet I only drove 10 miles!! Apparently a 1/4 loaded 10' truck gets 5 miles to the gallon?! A fully loaded truck must get 1 mile/gallon of gas! I won't go back to this location.

David Henry 
Rating:
5.0

Make masks optional.

Barry Caldwell 
Rating:
5.0

Customer did not leave a comment.

Samuel Tendam 
Rating:
5.0

Customer did not leave a comment.

cynthia Yancey 
Rating:
2.0

Customer did not leave a comment.

Mark Korte 
Rating:
5.0

Great

TIRAS FOSTER 
No reviews have been submitted for this location.

Additional Services at this Location

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