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Customer Reviews for Eddies Northside Sinclair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Nice and easy drop off with helpful staff!
Jordan WGreat experience, thank you!
Salesi MMy only issue is with uhaul online. Not the pickup and drop off locations. Uhaul called the day before pickup and they did not have the trailer i reserved 2 weeks prior and I had to switch locations too. By switching trailers i lost an additional 4 mpg. This is expensive. It is frustrating to reserve something 2 weeks in advance and have it not available.
Steven VI was originally suppose to pick up in Gettysburg, SD. It was changed at the last minute due to unavailability. This was quite an inconvenience. Gettysburg was only 55mi away. Aberdeen was 98mi away. Instead of a 2hr round trip pickup, I now had a 4hr round trip pickup. The first place I went to was in disarray. I identified 2 bad tires. The representative didn’t know how to check tires. He used a club to check the inflation when the problem was the tread was excessively worn. He then called around and found another place to pick up a trailer to place this one out of service. Then I had to go the 2nd street location. The representative didn’t hook up the trailer. He had me hook it up then inspected it, which was against policy. The usage was uneventful.
Patrick HEverything was great!!
Jerry FThere was an unmarked lot I was supposed to drop the trailer at. Why not have a sign there? The employee did not offer to unhitch the trailer-my wife and I had to do it. Very heavy-we are retired people. No inspection was done-not impressed!
Donn FHave equipment available more readily so we don't have to go more than 200 miles out of our way to pick it up.
REGINALD KTrailer hadn't been swept out. Parking lot was small to hook up trailer.
RONALD LNothing!
RYAN RAttendant was very helpful, and offered to park the truck in the correct spot once I got it to the location.
Aaron SRegular.
ASHLEY KAll so very very kind and helpful
Emily PMy dissatisfaction is not with the pickup or drop off locations but the fact that I had to drive 400 miles for 6 hours to pickup the equipment I needed and pay $75 for gas to get it where it needed to be. If UHaul won't have the equipment where it's needed a person needs more than an 18 hour notice to make other arrangements.
Dale NThe price was a bit expensive I hope you give discounts for customers to choose U haul when they move And you consider the fuel is expensive when the truck use it more I paid three time for fuel
MAHAMOUD YAwesome
Nicholas MVery helpful in explaining hook up and loading/unloading.
DOUGLAS BThey were so friendly and accommodating!! I appreciate businesses like these!
Carla BEverything was great. No problems at pickup and return of uhaul enclosed trailer. Persons working at each location was great to work with.
RIchard CSmooth, easy transaction. Great pricing. Friendly service. Will definitely use this location in the future.
Kirk TParking space
Jean-Marie TThe person hooking up trailer did not do a light check. They were unable to get onto the uhaul website to to my rental. They had to call 2 other people to get assistance. When we opened the trailer to load our items the floor was covered in broken glass and there was other garbage and trash in the trailer.
Lori rHave more of this style of dolley available in this area.
Joseph TPut trailer jacks on the enclosed trailers
Nicholas JUhaul should redesign the front of the trailers to be aerodynamic and correct current trailers with an aerodynamic front
Marc MThese guys went out of their way to get me on the road -- can't say enough good about Eddies... the promised trailer turned out to be damaged, but they called around to find an alternative and in sub-freezing weather laid on the ground to get all the wires/lights working reliably -- impressive service !!
Lawrence BThe facility was clean and in a good neighborhood.
Paula JIt would be helpful and professional to actually have the items a customer reserved present at the facility where they are to be picked up. My rental reservation had been prepaid. I requested 24 packing blankets. They had 8. Personnel did not know how to refund me for the difference and did not appear to care about how to rectify the situation.
Michael HYou should not expect your employees to have to lift uhaul trailers on to and off hitches, get proper equipment/lifts for your employees!!!
Rachel PThe cab of the truck had been smoked in. There were ashes and butts everywhere. It also had stains in all of the cup holders from dipping tobacco and smelled very badly like dip. No effort was made to clean it before I picked it up.
Alison TThis was a miserable experience from the start. My reservation was transferred to this location and I was asked by the owner to go across the street to a muddy gravel lot with water puddles everywhere and flies and bugs that bit my legs the entire time I hooked up the trailer by myself. When I returned to the owner's office, he had no idea who I was and did not ask if I wanted insurance on the trailer, he just charged it to me. Then, I had to check all the lights on the trailer by myself with no help from the owner or the shop people. Then, I was charged another day on my 24 hour rental because the owner closed his business 24 minutes prior to my 24 hour agreement being expired. The trailer did a good job and was clean and working, the owner of this business should not be a U-Haul representative. Terrible service and I am going to close my U-Haul account and never use it again because of him.
CORY VI did a reservation online. received an order number and a pickup time. When I got to the location, they did not have the equipment that I reserved. And they tried to double charge me on my return.
Chris MI called the 1-800 number to ask to move my return times so that all of my contracted times matched up and was told that I would not be charged for the changes. Then I go to my account and I was charged, not happy about this
Christopher DMake it easyer to put away
BILL GEddie's gives fast and friendly service. I will be happy to go back and use them anytime!!
Elsa sThey hooked up the trailer and tested all the lights for me. They also made it easy for me to return the trailer. It was a great experience overall! Thanks to Eddie’s Northside in Aberdeen SD!
JEREMIAH BBorderline safety issue when returning rental due to condition of gravel lot and lack of space. Otherwise rental process was as expected.
jamie pVery friendly staff great job.
Toby WThe only thing i wish the trailer had was a jack so it could be disconnected from the vehicle when loaded. Otherwise all was good
jeffrey hTodo bien super
Dariel GYou all worked good together. Well satisfied. I have never rented a Uhaul before. You were all understanding. Thank you Carol
Carol KI actually have no problem with Eddies. This location is fine. It's the UHaul experience. I was promised a 26' truck. And when I got there, they only had a 20 foot truck. They gave me blankets (but they weren't bagged up). Eddies is fine...but UHaul as a company did very poorly. I'm very annoyed.
Emily KToo far from originallocatoin
james g