Customer Reviews for Ed N Sons Autobody
(Distribuidor de U-Haul del vecindario)

542 comentarios

387 E North Ave   Glendale Heights, IL 60139

(630) 517-3816

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: 8 a. m. - 11 a. m.
Horario especial
  • 9/19/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(630) 517-3816

387 E North Ave
Glendale Heights, IL 60139

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: 8 a. m. - 11 a. m.
Horario especial
  • 9/19/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

The location was great but I was not informed the pick up place had changed. We originally asked for Naperville then it was changed to Oswego. As we were driving to get it we received the call it was moved. We had to change our movers time and so they couldn't come until 3pm vs 9am. We had to drive to Nashville that day. Very disappointed we got the runaround. If I would have known the pick up place could change on a dime I would have picked it up on Sunday - but there are t as many options because most places are closed

Kathlen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
5.0

Mike made for a flawless experience. He was professional, courteous and took care of everything in a timely manner.

Justin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

Great customer service! Answered our questions fully. Definitely would rent from this place again and would recommend this facility.

Elizabeth W. 
Clasificación:
5.0

Owner was very helpful.

Kristy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Imran R. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilario D. 
Clasificación:
5.0

Very happy overall with the experience. Would rent from there again. Gracias.

steven H. 
Clasificación:
5.0

Very helpfully staff and easy pickup.

Magan G. 
Clasificación:
5.0

Mike was great

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
5.0

Pretty straightforward rental/pickup process, but the verification process could be a little quicker.

Ameen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
3.0

I had an absolutely horrible experience with Uhaul. Most of the blame does NOT go to Ed N Sons autobody, but Uhaul itself. I used the Uhaul app to pick up the vehicle. The app continually errored and would not allow me to proceed. I had to try over and over before I was finally able to check out the vechicle. Next, I had ordered two furniture dollies to be included in my van rental. When I got home, I discovered that the dollies were missing. When I tried to call Ed N Sons, no one answered, so I called the 800 Uhaul number. I was kept on hold for over 30 minutes, and when someone finally picked up, they accidentally hung up on me! I called back and spent another 20 minutes on hold. Upon returning the vehicle, the app continued to error and I was not able to complete the check-in. Finally, I just dropped the keys in the return slot. I then returned home, and called the Uhaul number. I waited OVER ONE AND A HALF HOURS on hold, and finally gave up. What kind of customer service is this!?!?!? I will NEVER use Uhaul again, and will look for other companies next time, even if it means spending more money. Sorry Uhaul, but you screwed up.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Imran M. 
Clasificación:
4.0

Shop owner was super friendly and helpful, and ensured the trailer was hooked up appropriately and effectively and gave clear instructions. Only downside was his location had a very small footprint on a busy road which made elements of getting the trailer difficult.

Kent S. 
Clasificación:
5.0

The person at u-haul that helped me was very knowledgeable and even made sure all the lights were working for my safety. Thank You

CRAIG G. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

Would highly recommend! I'm a vendor and rent often and this has been best location ever! Very prompt and timing & friendly !

CARRIE T. 
Clasificación:
5.0

Awesome service! Very friendly and helpful!! This is how customer service should be everywhere! Keep up the amazing work!

Darlene B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeleine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt B. 
Clasificación:
3.0

We did get the dolly that we paid for.

Bradley B. 
Clasificación:
5.0

Mike was very helpful and great to do business with.

Stephen C. 
Clasificación:
5.0

Yes, I'd highly recommend! Great customer service

CARRIE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob C. 
Clasificación:
5.0

Mike was professional, courteous and had all the equipment ready and available on time. Would highly recommend Ed N Sons Autobody for an exceptional customer experience!

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

Very nice representative. Good customer service.

Lisa F. 
Clasificación:
5.0

Continue doing what you're doing.

Lesseta P. 
Clasificación:
3.0

Disappointed with the usability of online check in. Waited 40 minutes for the vehicle to be released to me due to this issue.

Matthew D. 
Clasificación:
5.0

Ed & Sons has provided the better than expected service with the uhaul truck he provided. There is nothing I can think of that needs any improvement.

Ronald H. 
Clasificación:
5.0

Could not have been a better experience

WARREN E. 
Clasificación:
5.0

I think everything was really good

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY P. 
Clasificación:
5.0

Mike was super nice and informative.

Jeffrey A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

Trailer was ready to go when I needed it. Helpful information on how to load trailer safely and assistance in connecting it to my vehicle. Overall great experience in using U-Haul trailer. Thanks Ed.

Lawrence B. 
Clasificación:
5.0

I rent Uhaul's a lot for business, this location has provided me with the best customer service … highly recommended

CARRIE T. 
Clasificación:
5.0

Customer service was great!

NORMAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
4.0

The return process was a nightmare. Took almost 55 min to get customer service to help with app. App refused to accept location. Spent 25 min on hold. I cannot recommend you because of your faulty return process.

Michael C. 
Clasificación:
5.0

Friendly, knowledgeable, efficient. Great place to rent a Uhaul.

SHANE H. 
Clasificación:
5.0

great interactions with owner and equipment was ready, clean and worked well

Robert M. 
Clasificación:
5.0

Mike was a true gem. So helpful and waited to make sure I knew exactly how to hook up and what needed to be checked before we left with trailer.

Nadia B. 
Clasificación:
5.0

Mike was friendly an knowledgeable. He helped determine the best location to drop the truck off when we were finished.

Cynthia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
5.0

Great experience!

Stanley A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

Too expensive

Ayman B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

Mike was super helpful. I would recommend his service anytime. Truck was clean no covid worries...

ADAM C. 
Clasificación:
1.0

We were called to be asked when we were returning the truck with more than 24 hours still allotted in our contract. The day after we dropped off the truck I called to inquire about the final charge on my credit card. The initial person who answered the phone was short with her responses and placed me on hold. Only to be answered by a rude and & brash man who offered no concern to my inquiry. There was no engagement or customer service, let alone common courtesy.

STEPHANIE C. 
Clasificación:
5.0

Very professional and friendly. It was a pleasure to due business with Ed and Sons. I will be a customer for life.

Randall G. 
Clasificación:
5.0

Very nice gentleman who helped me.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley A. 
Clasificación:
5.0

Nothing you need to improve! I really liked how easy it was to check-in the truck when we returned it.

Stephen B. 
Clasificación:
5.0

Everything was just greapt

Shenrrea W. 
Clasificación:
5.0

The atmosphere was friendly and welcoming. The person helping me was clear and concise. The check in process was efficient. A,d, the entire process made me feel like the company cared about me, not my money.

CJ P. 
Clasificación:
5.0

N/C

Ricardo P. 
Clasificación:
5.0

Newer vehicle would be great, but it worked like a beast. Gracias.

Michael W. 
Clasificación:
5.0

Well kept location and I did a drop box return. I would recommend this location from what I have seen so far.

George B. 
Clasificación:
5.0

This business was very easy to get along with

David E. 
Clasificación:
5.0

The people I dealt with were GREAT. I feelU Haul, the company, price gouge us because we were at their mercy. I rented a 10 ft truck to drive from Mt Juliet Tn to Naperville IL. It cost $330. Same truck and trip from Naperville IL to Mt Juliet Tn was $1,007. Three times as much as the first trip.

Jack B. 
Clasificación:
5.0

I've been renting Uhaul's for 7 yrs for business shows, this is by far the best customer service ever !!! Highly recommend

CARRIE T. 
Clasificación:
1.0

Owner not knowledgeable about anything pertaining to trailer. I had a problem on road and he was not willing to help. Very rude and short on the phone. Would never use again.

JOHN S. 
Clasificación:
5.0

The owner really cared about his customers.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

Very nice. Great customer service. Will rent again from then next time.

josh W. 
Clasificación:
5.0

Nothing. The service was outstanding

ROBERT C. 
Clasificación:
5.0

Ed is a great guy and he makes the rental experience easy and awesome

Jeffrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

Keep doing what you're doing !!

Malinda V. 
Clasificación:
5.0

N/C

Kenyatta B. 
Clasificación:
5.0

Excellent location. Great service very helpful

ERIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe V. 
Clasificación:
5.0

Quick and easy rental and return. Will definitely rent from this location again!

STANLEY A. 
Clasificación:
1.0

When I picked up the truck, the fuel gauge was just over a 1/4 tank of gas and I returned the truck with just over a quarter tank of gas as requested. I am NOT being charged for 3 gallons of gas which would put the gauge well over the amount at which the truck had when I picked it up. I expect a refund of the fuel surcharge.

Eric P. 
Clasificación:
4.0

Everything was ok

CYNTHIA P. 
Clasificación:
5.0

No negatives. A super easy and good experience!

Donald H. 
Clasificación:
5.0

The owner really cares about his customers you don't see this much anymore the truck was warmed up and ready to go can't ask for better service than that. Great business!

Andrew H. 
Clasificación:
5.0

The truck was clean and ready to go as promised no issues with this dealer pleasure to do business with.

Andrew H. 
Clasificación:
5.0

The owner did everything to get me the trailer in a timely manner very helpful! Will use his services again to move my things.

Andrew H. 
Clasificación:
5.0

Truck was warmed up and very clean. Highly recommend this location

Elias V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miki K. 
Clasificación:
5.0

Great experience!

Julie D. 
No se han enviado comentarios para esta ubicación.

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