Customer Reviews for Economy Car Rental
(U-Haul Neighborhood Dealer)

176 reviews

548 S 53rd St   Killeen, TX 76543

(254) 449-8842

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 449-8842

548 S 53rd St
Killeen, TX 76543

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Honorata Flores 
Rating:
3.0

I had to clean the truck from whoever previously used it, they left dirt, trash, ect.

TRENTON ROEBER 
Rating:
5.0

FREE COFFEE ☕️ AND DONUTS 🍩 JAJAJA

Cecil Tamez 
Rating:
2.0

Did not have any dolly I ask for and still was charged. Bad business.

Benard Straughter 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

Luz Melinda 
Rating:
2.0

Customer did not leave a comment.

CaShana Davis 
Rating:
5.0

Customer did not leave a comment.

william phillips 
Rating:
5.0

Customer did not leave a comment.

Timothy Gammey 
Rating:
1.0

Customer did not leave a comment.

Joey Aguero 
Rating:
4.0

Did not like dropping off a trailer without a person there. We had a family emergency, so we had to head back home early.

William Richard 
Rating:
3.0

Confusing parking area. Office area full of items and crammed. Lady seemed unsure of process.

Karla Davis 
Rating:
4.0

I went to the location at 1507 Martin Luther King Jr Blvd in Killeen, since the storage unit I was moving items from was located there. I was told by the representative that they would not have a 15ft truck on 9 August. I was then directed to/agreed to a 15ft truck located at 548 S 53rd Street, Killeen. When I asked if the truck could be brought to the MLK address, I was told no. In addition, at the MLK address, I was not informed about the "FREE" month of storage available to me that I could use within the next 12 months. Also, on the morning of 9 Aug, upon arriving at the MLK location, I noticed not one (1) but two (2) 15ft trucks sitting on the lot!!! Just one man's opinion, but I think that is bad business. Customers should be informed of ALL options available to them and move trucks to the appropriate locations/locations requested especially if the storage unit is at said location.

Carl Richardson 
Rating:
3.0

First, this was NOT my selected pickup location. My reservation was at a location closer to my house, as I had to ride my bike to get this uhaul. When I arrived, the original location was closed "for training". I received no notice that my reservation had moved. 45 minutes on hold with uhaul and 4 transfers later, I was finally told where my reservation was, which was across town. Again, I am on a bicycle! Absolutely horrible experience from the beginning.

Jared Posey 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Fergerson Mallett 
Rating:
5.0

They were very nice and friendly

SHANGUEEDA JONES 
Rating:
5.0

Customer did not leave a comment.

NELSON MARQUEZ 
Rating:
1.0

Charged me for two days of rental when I returned the truck before midnight the same day I rented the truck. I was told that there was a 24 hours drop off, I do understand that if I return the truck after midnight to be charged for two days but I cannot understand why returning it at 1000 pm I still get charged for two days.

ANGEL HERNANDEZ OLIVERAS 
Rating:
3.0

I had to hook up the car trailer myself. Before I finished hooking the trailer up, a worker arrived to tell me how to use the trailer. I returned it at 9:00 AM and the place was not not opened. I had to unhook the trailer my self and park it. As a 77 year old, it was hard handling the trailer.

donald johnson 
Rating:
1.0

Payment option customer shouldn’t just have to pay with card and y’all should contact customer on transaction. I was charged 3 times on my card after haul is returned customer card shouldn’t still be on file.

Moniqua Hall 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO AGUILAR 
Rating:
2.0

bad neighborhood and inventory very limited. Difficult to back up to the trailer, on a side street, and up on a curb. Owner was helpful and pleasant.

DAVE WEBSTER 
Rating:
3.0

Customer did not leave a comment.

Aaron Carbins 
Rating:
4.0

I booked a 15' Truck over a month ago in Copperas Cove. My first location was Kempner but you guys changed it to Copperas Cove which was fine I was moving from Copperas Cove to another location in Cove. The night before my location was changed to Killeen. I didn't appreciate being charged miles from Killeen to Copperas Cove when my email I got from you guys guaranteed a truck and location pickup in Copperas Cove.

Christina Foret 
Rating:
3.0

Customer did not leave a comment.

JENNIFER CAMERON 
Rating:
4.0

staff was very nice and helpfull. got me on my way quickly.

darryl stout 
Rating:
5.0

Customer did not leave a comment.

ORVIL MORENO BAEZ 
Rating:
4.0

Service was good. I have no complaints Staff was very friendly and professional.

OLIVER JACKSON 
Rating:
5.0

Best customer service I've ever had dealing with uhaul. Fast too, I was in and out in less than 15 min, paperwork and all, hooked up and ready to go. I use this place every time I need a uhaul now, love the guy.

ABIGAIL NADINE BROUGHTON 
Rating:
5.0

Customer did not leave a comment.

SHAWN MITCHELL 
Rating:
2.0

Gas needle was barely over half a tank when I received vehicle but paperwork reported three quarters. Inside cab was dirty

BRADLEY BARROW 
Rating:
5.0

I have been renting uhauls for over 20years, and this is by far the best experience I Have ever had. He was fast, efficient, and friendly. I will rent for him from now on when needed and recommend him to anyone needing a uhaul.

ABIGAIL NADINE BROUGHTON 
Rating:
5.0

Customer did not leave a comment.

sarah patterson 
Rating:
2.0

Customer did not leave a comment.

Adena Baning 
Rating:
5.0

Always perfect!

Darniece Baker 
Rating:
5.0

Perfect! No issues

Darniece Baker 
Rating:
5.0

Very professional and courteous agent...will not hesitate to use this agent again.

keneth watson 
Rating:
3.0

It was goid

James Parker 
Rating:
1.0

It was terrifying.

Natalie Erickson 
Rating:
1.0

Office was dirty and disorganized.Dirty Tools and used auto parts strewn about. Didn’t want to sit down. when I went to inspect the trailer it was dirty When I asked them to sweep it out the said they didn’t do that and said pick another trailer. Since that was the only trailer of that size available the female manager went out to clean it while the male manager made a sexist remark to my wife while snickering that sweeping was women’s work. Definitely the worst uhaul experience of my life no exaggeration. Your brand would be well served to terminate there franchise agreement

JAMES MIXSON 
Rating:
2.0

No one helped me connect the trailer to my vehicle. The person was asking for payment information when I had already paid online through the Express check in, this location did have any supplies for sell. I had to go to another uhaul location to purchase what I needed. I will not be renting from this location again.

Melissa Smith 
Rating:
3.0

I was told to drop off at this location and the person was annoyed. She accepted the truck but not with grace or politeness.

JEFF MILLER 
Rating:
5.0

just keep it up, I just only rented the cargo trailer, no problem.

WILLIE LUSS 
Rating:
5.0

Fast, friendly, professional!

Ray Belk 
Rating:
5.0

Customer did not leave a comment.

Melissa Barajas-suarez 
Rating:
3.0

I had the reservation originally at veterans memorial uhaul and the lady that was there told me that my reservation was canceled and told me to go to another location and they had several of the trailers that I need it but I still had to go somewhere else and waist time. And overall that lady was rude and not helpful.

steven guadalajara 
Rating:
1.0

When I arrived at this location, there was no place in the overfilled lot to drop it off. I was them directed to the other side of the street in a small field of other trailers and junk cars to drop the trailer. I had to weave in and out of trailers and other debris to drop it and ultimately scratched the underside of my passenger side rear door due to another trailer in the way that I could not see.

Molly Capra 
Rating:
5.0

Customer did not leave a comment.

Trisha Smith 
Rating:
2.0

Customer did not leave a comment.

Carol Harris 
Rating:
2.0

Pickup was difficult. The owner instructed me to go across the street to where the trailers were lined up, choose the trailer I wanted, hook it up (which me required to move several trailers by hand), bring it back across the street, write down the trailer information, and bring it to him in the office. I had to do all of the work myself with no assistance from the owner. However, the owner was nice and polite. The trailer was clean and serviceable.

Edgar Bowdish 
Rating:
1.0

Give me a car carrier with the wrong side tires I broke down twice it was a complete nightmare

Craig Coursen 
Rating:
5.0

Returning was a hassle because of the drop off did not have any room,so I ended up at this location.He was very helpful.

GARY HINKLE 
Rating:
3.0

Customer did not leave a comment.

Stephen Holt 
Rating:
5.0

Customer did not leave a comment.

Donna Stinnett 
Rating:
5.0

I was being treated like a family,great place to do business with and great experience..!!!!!!!!

Paul Deroseney 
Rating:
5.0

Customer did not leave a comment.

Jose J Cordero Castellanos 
Rating:
5.0

Customer did not leave a comment.

Christine Madlener 
Rating:
5.0

Nothing Service was great!!!

Robert Foster 
Rating:
2.0

Customer did not leave a comment.

Allan Bell 
Rating:
3.0

Customer did not leave a comment.

Allan Bell 
Rating:
3.0

Customer did not leave a comment.

DANIEL ULRICH 
Rating:
2.0

Only half tank of gas, no air conditioning.

Robert Willey 
Rating:
5.0

Customer did not leave a comment.

sharon doran 
Rating:
2.0

The gentleman at this location was outstanding, however the lady at the 102 E vets memorial In Killeen was the most in professional customer service personnel that I have deal with in a long time. Rude from start to finish and u will i g to be helpful in anyway. If it wasn’t for the gentleman at the next location being so nice I would never want to use uhaul again.

Chance Adams 
Rating:
2.0

This was an alternate site to drop off the trailer. Primary drop off location was 102 E Veterans Mermorial Blvd, Killeen TX. When I arrived there was a young man(employee) who was very courteous and helpful. I wish I would have gotten his name. After he inspected the trailer and disconnected it we went inside to check it in and get a return receipt. Inside, the female employee whom I believe is the manager abruptly interjected that she didn’t have room for the trailer and wanted me to take it to the location listed above. I know I am not the only customer ever having issue with this person. Knowing that she was hired by the franchisee and not corporate there is only so much you can do. Look at all other reviews about the 102 E Veterans Mermorial Blvd location and you will see a trend that is in need of repair. Drop off location is small and overcrowded with the used autos they are half way trying to sell. The personnel didn’t check the trailer into the system as being returned until after I was called by uhaul 3 days later.

Brian Bates 
Rating:
2.0

Communication between rental locations was needed. I will be watching my account to make sure I am not charged for additional fees because we followed the policy and the U-Haul location on veterans was the one that messed up. This location tried to fix the issue as best they could, however original location did not answer any calls for clarification.

Jonathan Wyler 
Rating:
1.0

Attendant was 45 min late, I had a time line to keep and did not meet the time line, there were no attendants on site the only person was the the payment clerk, I was instructed to hook the trailer up myself, I rented a 6’X12 ‘ enclosed trailer which weighed more than one person could handle, I am a disabled veteran and handicap service was not provided, in the process of hooking up the trailer with the clerk who was a female of Asian nationality (just to prove size and strength of clerk) I hurt my back which is one of my disabilities, I have used U-Haul before and have always received excellent service, but this instance was very unsatisfactory I will not do business with this location again Thank you Me Juan VILLARREAL

Juan Villarreal 
Rating:
5.0

Customer did not leave a comment.

mark ruedas 
Rating:
5.0

Customer did not leave a comment.

Rebeca Rivero 
Rating:
3.0

Customer did not leave a comment.

terry johnson 
Rating:
3.0

Customer did not leave a comment.

Marianne Miller 
Rating:
5.0

I turned the truck and the trailer in to this location.

April Elliott 
Rating:
3.0

This site is part of a separate business and gives the impression that uhaul isn't the priority. Though my experience was above average, I would prefer to use a site where the parking lot is open and maneuverable.

Troy Parrish 
Rating:
5.0

Very helpful explained how to use the equipment and assured me that everything was going to be okay with equipment . Very friendly and approachable.

bobby johnson 
Rating:
3.0

Original drop off location 102 Veterans Memorial Blvd. Very rude! Please have someone contact me. 254-661-1327.

rebecca lambert 
Rating:
4.0

Customer did not leave a comment.

WILLIAM NOVAKOSKI 
Rating:
5.0

Customer did not leave a comment.

Krystal Caywood 
Rating:
5.0

no complaints

Anthony Murray 
Rating:
5.0

Customer did not leave a comment.

drew young 
Rating:
3.0

The trailer was very old and the location was not easily accessible. Looks like a car lot for old cars with uhaul vehicle on the outside near the road.

Jetevia Chang 
Rating:
3.0

Customer did not leave a comment.

richard james 
Rating:
1.0

Lot was crowded with used vehicles to try to obtain a uhaul with limited space for big vehicles to get a uhaul.

CHRISTINA GLOVER 
Rating:
3.0

Customer did not leave a comment.

Reinaldo Perez 
Rating:
4.0

I wasn't given my military discount and when I asked they did not want to canceled the reservation and redo it in order for me to received the discount. I worked 21 years and the military and can't take time out to reserved the soldiers.

Terry Newby 
Rating:
5.0

Customer did not leave a comment.

Rating:
3.0

Customer did not leave a comment.

Kelly king 
Rating:
3.0

Better than last time

JOSE PEREZ 
Rating:
1.0

When I picked up, I had to do it myself, when I dropped off the man refused to give me a receipreceipt. The worse location ever.

JOSE PEREZ 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ROACH 
Rating:
1.0

Was not informed about the cleaning charge.

Gregg Cross 
Rating:
3.0

No assistance hooking uo trailer. .

barbara leibfried 
Rating:
2.0

The appearance of the location is off-putting. The equipment appears to be questionably maintained, although admittedly we did not have any issues with the equipment for the 400-mile move we used it for. The location is poorly marked and we had trouble finding exactly where we needed to be in order to rent the trailer. At first glance, the site looks like a junk yard.

Nicole Davis 
Rating:
5.0

We have used Economy before in the past and have to say they treat you like family. Excellent customer service and easy pick up for our auto transport. Will return in the future. Thank you

AL FLORES 
Rating:
4.0

Very knowledgeable and helpful

Roger Delandro 
Rating:
3.0

Customer did not leave a comment.

SEBASTIAN FREEMAN 
Rating:
4.0

Customer did not leave a comment.

Leslie Otto 
Rating:
3.0

Customer did not leave a comment.

Ali Jebur 
Rating:
5.0

I only regret that I do not know the name of the gentleman who accepted my auto transport. i was tired, cranky and coming down with the flu. This good man managed to take the high road. Please thank him for me.

Ralph Heath 
Rating:
3.0

I had to clean dirt that was compacted in the trailer light hookups. And the front end was buried in the dirt.

TYLER SCARR 
Rating:
3.0

Trailer parking is an extremely small spot

Claudia Maetinez 
No reviews have been submitted for this location.

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