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LARRY H
Customer Reviews for Econolodge
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Knowledgeable staff with pertinent information regarding the equipment
LARRY HThere was no communication, no explanation of prices or even a drop off location added so I couldn’t return the truck properly , then those U-Haul dealers were out of country till April , $700 for 7 hours, charged me 2 days and I returned it in perfect condition with extra gas . I have used uhaul my entire adult like so 20 years plus and I will never use them again .
Darlene BSo fast both check in and drop off
Lonnet RVery friendly staff, easy to work with!
PLANT JThe truck I rented had a problem in the roof of the cab. As soon as I got on the interstate and increased speed to 50, it was a metal pounding as loud and fast as if a machine gun was going off. It was horrible. We pulled off at first exit and couldn’t find anything causing it. When we got to Carlyle Illinois I stopped at a uhaul dealership on 127 to see if we could switch trucks but they didn’t have one. He suggested that I take it to Izaak repair, an authorized U-Haul repair and he didn’t want to try and get a work order so we had to continue with it. I explained it to the gentleman at the Marion dealership and he just said thanks for telling him. This noise was horrific. I really feel we should be compensated for this in an adjustment to my fee.
DEBRA OThe man. Took key. Was aware if some issues. We informed him truck need to be worked on by an actual mechanic. In a real shop. This was a stressful experience. He said thank you and we left
Michael CLocation you sent me too no longer exist. Another poor excuse for a rental company.
Patrick ABetter computer for the desk person!!
GARRETT HWe had to wait a hour before we could rent the truck because nobody could rent the truck. No cruise on truck!
BARBARA CThe owner of the econolodge was rude and absolutely unhelpful. Will never use uhaul or econolodge again
richard wMaybe a designated parking space for uhaul, or signage that says it's OK to leave it in any available space.
Maximilian RThat truck was HUGE. I did not look to see if you guys had a YouTube video with suggestion on how to drive something that is 3 to 4 times the size of your car...but it would help. I was very impressed with the rental procedure and the staff!
Harry GTHANK YOU FOR YOUR SERVICE !
Reta DOwner was extremely helpful, nice, and put the customer he had in front of him first and didn't let anything distract him. Very thankful they had one available and I was able to use this service otherwise I would still be moving. Thank you again.
Jay NI never got any of my deposit back they said it be there instantly. Still have not received it.
Nicole SMaybe throw in free mileage if a customer keeps the truck significantly shorter than the 4 hour rental time.
William HMaybe a quick indication of how to install it but otherwise nothing really
Cesar RI rented a truck for a rate of 29.95 per day. Thought I only needed for 4 hours. I returned after 7 hours. I was charged an additional $60 for rental for using more than 4 hours. When checking truck out the person at the desk asked what time I would return. I estimated 2pm. He did not inform me at that time I would pay more if I returned later. I never r received my contract in email as promised. My reservation said nothing about a rate for a rental period. The rate quoted was $29.95 per day plus mileage. The mileage charge was $20. The rental cost for truck ended up being $89 not $29.95. He also charged me double for the moving insurance as well. Very dishonest business. Will be filing a claim to uhaul for overage charge and notifying Better Business Bureau and state’s attorney for deceptive business practices.
Robert LThe place was nasty. Never seen a more disgusting bathroom before.
Simon BThe uhaul place is ran out if a hotel that houses most of Marion's meth heads. Will not be using this service again. Horrible. And I never got paid back for the milage I didn't drive when estimated mileage was 80 miles and I only drove truck 70 miles
christopher bVery professional and courteous, I will recommend them to my family and friends for all their uhaul needs. I will only use this location for my own personal uhaul needs in the future. A pleasure doing business with econolodge uhaul!
RANDY K