Customer Reviews for Oyo Hotel South
(U-Haul Neighborhood Dealer)

187 reviews

3880 I-55 S   Jackson, MS 39212

(601) 922-1130

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 12 pm–6 pm

Services at this Location:

Contact Us

(601) 922-1130

3880 I-55 S
Jackson, MS 39212

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 12 pm–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Make sure the truck is well running and has no issues

Lee Davis 
Rating:
3.0

Trailer wasn’t clean, rep wasn’t available at the time of service, had to assist the rep to place the trailer on the truck and had to disconnect the trailer on my own.

Ronnie Burton 
Rating:
5.0

Everything good

Eric Trim 
Rating:
1.0

Customer did not leave a comment.

Deanna Lee 
Rating:
3.0

They had the tow dolly I needed when I needed it. What more could I ask for.

Christopher Porter 
Rating:
1.0

I wouldn’t do business with this location at all. I use U-Haul as my only moving service but this was the worst I ever seen. On arrival the guy had me stand outside instead of in the lobby. The truck itself was nasty trash was in the window and in the bag that’s located in the back of the truck. The engine needs work as well

Keddrick Crowley 
Rating:
1.0

Customer did not leave a comment.

AVONNI BELL 
Rating:
3.0

Everything was fine except when we didn't get the right rental van as purchased

curtis mckenzie 
Rating:
1.0

This was the worse I have ever dealt with from any U-Haul place

Shemica Forward 
Rating:
4.0

Initial reservation was at 8am at Hwy 80 in jackson, Ms but due to them not having what I reserved my reservation was sent to the I-55 s location. I arrived at 8am and was told the U-haul representative wouldn’t open up until 10:30. Thankfully the guy was absolutely amazing with accommodating me for my reservation. Thank you!

Shandrienne Davis 
Rating:
2.0

Tell the customers up front what the pay is, not after and charge them way more

Edna Jones 
Rating:
5.0

Great location for drop off near the Harley Davidson dealership. Great experience.

Bennett Jared 
Rating:
1.0

The UHaul did not have a number to call. Took hour and a half to find. Had to wait an hour in 105 F heat for the person to allow me to pick up a trailer. When I came back to drop off, no worker there and had no way to get receipt upon return. The receipt was emailed later, but had hard time unlatching trailer which was very heavy and I’m an older gentleman. I can not believe there was no trailer closer than 30 miles away when there are 12 UHaul locations in my area.

Bobby Robinson 
Rating:
1.0

Customer did not leave a comment.

Don Little 
Rating:
5.0

The U-Haul app did not allow me to enter my information at drop-off. I asked for assistance inside and was told staff personnel must entry the information..I suggest adding notes for sites with special requirements for pick-up and/or drop-off.

Reginald Grant 
Rating:
5.0

Customer did not leave a comment.

ney Gehman 
Rating:
4.0

Customer did not leave a comment.

Harold Jones 
Rating:
2.0

Horrible service nasty truck

Marawan Aly 
Rating:
2.0

Customer did not leave a comment.

Michael Patterson 
Rating:
5.0

Customer did not leave a comment.

OTIS ROLLINS 
Rating:
3.0

Customer did not leave a comment.

Calvin Griffin 
Rating:
1.0

Be on time for work and also make sure that they aren’t rude.

Delmyuntezia Pittman 
Rating:
3.0

Customer did not leave a comment.

Billy Berch 
Rating:
3.0

Be sure that the Customer Service Representative ask questions about insurance and additional benefits before adding. After it's added, there's NO REFUND. So renters, be careful.

RODNEY CARTER 
Rating:
5.0

Very friendly and helpful with the trailer rental -- would rent again.

Michael Larsen 
Rating:
5.0

Very very friendly and helpful staff

ketan PATEL 
Rating:
5.0

Everything was right. No problems at all

Phillip Flanagan 
Rating:
3.0

Customer did not leave a comment.

Ransom McElroy 
Rating:
2.0

They had no print outs of anything. Definitely provide something to show what you are actually agreeing to. They told me I would get an email, which I did, but not until after the fact. When I arrived to pick up the UHaul, it was not clean. They swept out the back and told me if I didn't return it better than that I would be charged. Then they handed me the key and went inside. By the time I did the outside inspection and got in the cab, they were gone inside. The inside was filthy. There was even a half full coke can in the cup holder. By this point, I had given up and just took pictures of the trash on the floor to submit on the app, completed the app and left. I lost my phone on Saturday and sent a message asking how to return on Sunday since I could not use my phone to check it back in and received no response. I attempted to call on a Sunday when I was supposed to turn it back in and didn't get an answer. Therefore, I waited until Monday to turn it in. They just took the key and again told me I would receive an email. Then, Tuesday I received a call from UHaul asking if I had turned the UHaul in. They had not marked it as returned. I usually rent from the UHaul in Pearl on Hwy 80 and they are usually great. This time they were out and I had to go somewhere else. I hope I don't ever have to use this location again!

Becky Fontaine 
Rating:
4.0

Customer did not leave a comment.

Jimmy Smith 
Rating:
3.0

Customer did not leave a comment.

KELLY BANKS 
Rating:
3.0

When the reservation was made it was right by our house less than 2 hours before I was to pick up the truck I received a call stating “we don’t have your truck”. Our reservation was made 2 weeks prior totally unacceptable very POOR CUSTOMER SERVICE!!!!!!!

Walt Clark 
Rating:
2.0

The computer wasn't working so they had to do my rental on their personal cellphone. My equipment was there but it took over 35 minutes to get checked out. My equipment was not checked in from the previous rental and that had to be done before I could rent it. Again it took an extremely long time because they were using their personal cellphones and the site was taking and extremely long time to load up for them. Not the best experience because of wasted time but it eventually got done.

LASHUNDA WILKES 
Rating:
3.0

Be sure to explain the details about mileage. I was not told when the quote was given and when I picked up the truck the cost of mileage. However, I was told when I dropped off the vehicle. This is BAD business.

Priscilla Davis 
Rating:
3.0

I am yet to get a refund from being overcharged foe an extra day

Peter Isokpehi 
Rating:
5.0

Customer did not leave a comment.

Kathy Floyd 
Rating:
5.0

Customer did not leave a comment.

Charles Jordan 
Rating:
3.0

Customer did not leave a comment.

Marshall Flynn 
Rating:
1.0

The owner was very nice, but the location is very sketchy. I would not have gone there as a female alone.

Shari Harris 
Rating:
5.0

Customer did not leave a comment.

James Allison 
Rating:
2.0

Location did not have anyone to release the U-Haul trailer until after 10am ! Their computer was malfunctioning. The location was a low rent motel with customers hanging around the pick up area.

Robert Pope 
Rating:
3.0

Customer did not leave a comment.

LASHUNDA WILKES 
Rating:
5.0

Customer did not leave a comment.

Juanita Durham 
Rating:
5.0

Keep this location ~ it’s perfect

DWAYNE YOUNG 
Rating:
2.0

I had originally made reservations at another location closer to me and it was moved to this location that took longer. This location needs an agent on location to do rentals when the pickup time is. I and another customer had to wait for and agent to arrive an hour past pickup time. My pick up was at 0900 and it was after 10:00 before They arrived. Will think twice before renting another U-Haul.

reginald jones 
Rating:
5.0

Best customer service I have seen in life of any industry Thanks Oyo hotel and u haul

ketan PATEL 
Rating:
3.0

Customer did not leave a comment.

LAQUINTA MACKLIN 
Rating:
2.0

Customer did not leave a comment.

Kurstan Stegall 
Rating:
3.0

Convenient to the interstate

Raymond Beaird 
Rating:
1.0

Did not feel safe.

Bryant Boswell 
Rating:
5.0

Customer did not leave a comment.

Melissa Harvison 
Rating:
4.0

Customer did not leave a comment.

Pam Hedgepeth 
Rating:
3.0

Customer did not leave a comment.

Darryl Montgomery 
Rating:
2.0

At pickup was hard to understand person and return could not understand person at all

Ted aLEXANDER 
Rating:
3.0

Check in should be quicker considering the cx used express check in prior to arrival

Robert Farris 
Rating:
3.0

Make sure equipment is up to par. My right tail light wasn’t working to the uhaul.

Felecia Keyes 
Rating:
4.0

Customer did not leave a comment.

Sharion Myles 
Rating:
5.0

Customer did not leave a comment.

Simranjit Kaur 
Rating:
3.0

Customer did not leave a comment.

Paul Ledbetter III 
Rating:
5.0

Best UHAUL staff ever

ketan patel 
Rating:
1.0

I reserved a 15ft Truck March 30th and when Uhaul called to tell me location to pick it up was told they only had 20ft available May 30th! Which cost me more in gas! And 2 hours before I was to drop off the truck uhaul called and changed my storage location which was way out of they way, which caused me to be late dropping the truck! I spent humorous stressful hours on the phone with uhaul during a very stressful move! I would like A REFUND! I have spent thousands of dollars with uhaul! Over my years of being in the military and doing ditty moves! This was the worst ever!

GERALD STORY 
Rating:
4.0

The online information provided was not available when I arrived to pick up the truck after I was informed that completing the information will reduce processing time in half. Also, the mileage gauge needs to be definitive to assist with no overcharging customers.

Tonya Mason 
Rating:
1.0

I had a 7am reservation at a location that didn't open until 10am. GPS was not recognizing my location, and the gentleman at the location refused to help me or speak to me about the issue. He asked me to leave.

KYLE SINGLEY 
Rating:
5.0

Everything was exceptional,staff very courteous and professional and courteous

brenda thomas 
Rating:
5.0

Customer did not leave a comment.

Aaron Jones 
Rating:
5.0

Nothing Rio did a great job explaining everything and hooked up my trailer. He even showed me how to do the chains so they don't drag.

Laura Allen 
Rating:
5.0

The U-Haul staff at 880 I-55 S, Jackson, MS, showed respect to each other and guests in the store. Please inform, if there is something I can do to assist your transaction(s). Take care and happy holidays.

Leah Adams 
Rating:
5.0

Customer did not leave a comment.

Leah Gray 
Rating:
1.0

The facility was not even open when I arrived. Why in the world would you allow a rental location to be chosen knowing the business is only open Monday - Friday. I selected a pickup on Saturday I had to take a cab from the airport & then there was no one at the facility. I had to call for another cab to pick me up & take me to a U-Haul location that was a horrible hotel/U-Haul facility. I did not feel safe at the front desk of the hotel/u-haul. I think there should have been some financial reduction because the new location did not have the same size truck hence causing me to spend more money to get to another location & the bigger truck they gave me cost me more money in gas.

Anita Holland 
Rating:
1.0

Horrible, nasty, smelled unbelievably bad, hookers and people being loud, didn’t open at pick up time, I would NEVER use uhaul again if they keep this place a part of their company.

Michael Moore 
Rating:
5.0

Customer did not leave a comment.

cletisha burks 
Rating:
5.0

Customer did not leave a comment.

Tierra Harvey 
Rating:
1.0

low rating was because of internet. Transaction was completed with iPhone because of problem with access to haul online. It took about an hour to complete transaction

JAMES DABNEY 
Rating:
3.0

the area just did not feel clean

Jeanne White 
Rating:
2.0

Customer did not leave a comment.

Emily Prestage 
Rating:
3.0

Customer did not leave a comment.

Ben Gill 
Rating:
2.0

was not my choice location hours to pick unit up was later than my set time by 2 hours .

Milton Chapman 
Rating:
3.0

This is in a bad area, several obvious meth-heads hanging around. I wouldn't want to go there at night! The place was pretty clean, those people hanging around did not make it inviting. But the owner did a great job checking us in, was very polite and competent.

Larry Johnson 
Rating:
5.0

Great service at this location and very helpful staff. Good job!

Leah Gray 
Rating:
5.0

The guy come out the front office was very thorough and checking in the truck and trailer he went over everything with me to make sure that I had a comfortable ride coming down to Jackson Mississippi thank you again you have a great service.

Jerome Jackson 
Rating:
5.0

I had a very bad experience with uhaul. I went to Jackson uhaul and storage on hwy 80 where my reservation was schedule to pick up. I waited 1hr 39 mins to only find out that equipment wasn’t there. I was sent to three locations before finding the equipment that was reserve for me.

Dasmond Howard 
Rating:
5.0

Customer did not leave a comment.

steve owens 
Rating:
5.0

Customer did not leave a comment.

JIMMY MARTIN 
Rating:
4.0

Customer did not leave a comment.

michael prince 
Rating:
1.0

Location was remote, unsafe, and untended. Truck cab was not thoroughly cleaned on pickup. I'm not responsible for cleaning previous renters' mess.

Heath Hemphill 
Rating:
4.0

Customer did not leave a comment.

Shense Clark 
Rating:
5.0

Customer did not leave a comment.

Taiwan Davis 
Rating:
3.0

Shady, seedy hotel. The owner (whom i had to wait on to get my trailer because he "doesnt trust anyone else to do the paperwork correctly) was over an hour late for my reservation. (res at 10, he wouldnt show up till 11). because of this, i had to drive in the pouring down rain. if he would have been on time like he was supposed to be, i would have missed the rain. VERY bad business practice to let an ALREADY PAID UP CUSTOMER sit and wait for you because you want to show up whenever the hell you feel like.

Thomas Hann 
Rating:
3.0

No comments

Steve Menotti 
Rating:
4.0

Customer did not leave a comment.

LEE MARTIN 
Rating:
5.0

Owner was nice & very friendly. I experienced no issues at all.

Kiauna Thompson 
Rating:
5.0

None

CHRISTOPHER CLAY 
Rating:
1.0

I live in Pearl MS and recently reserved a truck online. When I got to the store the order was not in the system and they did not have the truck. They sent us to another location with the promise of a truck being available but again we were not compensated for the other truck and were given a much smaller truck. The customer service rep was rude and unhuman!!! the people at the locations tried, I think but I live in a small very racist town so I could easily have been experiencing some of their racism or the like no telling(for instance, I get there and see a white couple leaving in the exact truck I had reserved and the fact that there was a truck on the lot that met the requirements of my order but I was still sent to another store). Even taking a photo to reserve the rental made me wonder at the way it was handled no less. Anyways it was my go to place and now I feel jaded

Phillip Jackson 
Rating:
2.0

It's a gas station with a couple of trucks. Opens at 10. They were late. Attendant was helpful but also had to deal with gas station customers.

Eliot Steele 
Rating:
5.0

Customer did not leave a comment.

Lakeisha Morgan 
Rating:
3.0

Make sure all employees are trained to rent/return Uhaul equipment.

Matt Childs 
Rating:
5.0

Customer did not leave a comment.

RAY JOKIE 
Rating:
5.0

The gentleman at the issuing site was very helpful and friendly

Glenn Rosson 
Rating:
5.0

Customer did not leave a comment.

lachelle griffin 
Rating:
5.0

Customer did not leave a comment.

Michael Grayer 
No reviews have been submitted for this location.

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