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Danielle B
Customer Reviews for Easyifix
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Photos showing the truck with the correct license plate had no tagging on the front and back, yet the truck we were given did have tagging/graffiti. I quickly contacted the local phone number of this location, but no one answered back to back calls. I then called the 800 number and explained the contradictory information. She said I should take photos and send them to her and she’d change the information. I feared being charged for the tagging. All this took time and angst instead of being able to pack and store our items.
Robert LThe lock was extremely difficult to open. I was able to unlock it once and it took about an hour. I could not unlock it upon returning the vehicle after almost an hour of trying. It caused minor cuts and scrapes on my hand. The checkin process was extremely annoying. I had to wake up my Mother and Sister to get them to be phone references.
Steven SI was given the truck almost Empty. I was told if I return it Back with at least 1 quarter of gas I would get 18$ back! I have a picture of the mileage & Gas tank left Proving there Lied! I was Also charged 14$ for coverage I had DENIED Am owed 30$? Horrible experience
Eladio MThis location was easy to find and was right off the freeway which is a plus. Customer service was amazing. I had no issue picking up or dropping off the rental truck, as I said before they are right off the freeway. I would highly recommend this location to family and friends, and will definitely be a returning customer.
CESAR GThere was no one to help at 11 when was suppose to be someone there and I returned the truck more the half gas and never been prorated for it
Majdy AInspect vehicle with customer
Peter BI had a horrible experience.
Rebecca SReally fast in and out. The truck is still very new with about 5000 miles on it. It was a 10 ft truck and has all the necessary basic electrical requirements for your phone.
Anthony LWORST SERVICE EVER. THEY ARE UNPROFESSIONAL, NOT VERY ORGANIZED MAKING DIFFICULT PICK UP 3 LOCATIONS FOR RESERVATIONS. PLUS SCHEDULING DEPARTMENT DID NOT RESERVE MY TRAILER ORIGINAL LOCATION. I WILL NOT RECOMMEND U-HAUL FOR ANY BODY.
Michael ANothing, the service was amazing. The truck was clean. The location was easy to find right off the 10fwy, and the customer service was great.
Joshua M