Comentarios de los clientes para Easy Stop Storage Lubbock West

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Easy Stop Storage Lubbock West

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Carolyn C.
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Location made it difficult to access and personnel were not friendly.

STEVE T.
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It was all good, and easy. The people were very friendly and helpful.

Joseph C.
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Agent was Not there on time and did not know how to use uHaul app. Took 15 minutes and a call to his manager to figure it out. I was told by UHaul that I needed to walk through the gate at the uHaul agents other business to get service. Very poor customer service at pick up

Robert C.
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El cliente no dejó un comentario.

pat W.
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El cliente no dejó un comentario.

Jesse F.
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The mobile checkout was a little slow but that is understandable due to COVID.

Kristin R.
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El cliente no dejó un comentario.

Austen A.
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El cliente no dejó un comentario.

Janet D.
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This location is great! The service is prompt and friendly, the equipment is well maintained and it's really convenient. A really nice experience!

Greg C.
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Terrible costumer service. I was out side attempting to get my rental for over an hour.. spoke with multiple people over the phone with no resolution. Waisted an hour of my time and still got no uhaul... horrible process to pick up a uhaul. I will never recommenced to anyone.

clifford V.
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El cliente no dejó un comentario.

Candy A.
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El cliente no dejó un comentario.

Anthony D.
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El cliente no dejó un comentario.

Flora Q.
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El cliente no dejó un comentario.

Bailey D.
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Know Uhaul regulations better and not tell people they will get their money back when they really won't

Matthew B.
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I had a reservation set for a 17ft truck over a month ago. The day before I was suppose to receive it I got called and told that my location didnt have one for me. And was told that is was my fault for not checking in with her even though the uhaul website dricted my too there location. So then I got transferred to another location which also didnt have the 17ft truck but a 15. The 2ft would of made a big difference for my move. So it was very frustrating to have to pile extra stuff into cars that shouldn't have been there. They also didnt have a dolly and was told I had to drive across town to go pick one up from a different store. So at 69 cents a mile I dont have the budget to go wasting miles and fuel on something uhaul should of had for me to begin with. Later that day I was driving around and notice that a different uhaul location had at least 5 17ft trucks which really irritated me because when I called the help number to figure out why my original location didnt have my truck The help number told me that there was no 17ft trucks in Lubbock. The location I was at was great The owner/ manger was a nice guy but the whole system seems totally messed up. I made a reservation months in advance. I needed a 17ft truck. Not a 15. I'm grateful at least my move was local that way I could make 2 trips. But next time I move my family I'm going to rethink uhaul because moving is stressful enough and adding phones calls of we may or may not have a truck for you is too much

Reid S.
Clasificación:

El cliente no dejó un comentario.

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