Up grade the fleet. The exhaust fumes coming into the from outside will almost make you sick. TM truck has transmission problems and caused very poor gas mileage.Rick B.
Customer Reviews for Easy Stop Beverage Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.CHERYL W.
El cliente no dejó un comentario.Jenny T.
El cliente no dejó un comentario.Yipsi M.
El cliente no dejó un comentario.justice B.
The passenger side mirror was broken. The woman working at the location duct-taped it for us but it was still moving around during driving which made changing lanes difficult at times and could have been dangerous. She was the most helpful, friendly, and knowledgeable person we encountered in our experience, so there was that. Hold times for your call center are a joke. The option to get a call back isn't any better as both times I waited over 5 minutes before eventually giving up and hanging up - the second time I was on hold for over 10 minutes. I thought the point of a callback was so we would NOT have to wait on hold. The phone number for the actual place we picked the truck up at was useless as well. So I couldn't get in contact with anyone on the customer service side while I had the truck. Luckily I just had a question and ended up not needing the answer after all.Stephanie A.
El cliente no dejó un comentario.BARRY K.
Very friendly staff. Small location in neighborhood. Convenient.Donald C.
El cliente no dejó un comentario.Kevin N.
El cliente no dejó un comentario.Kayla H.
Charged way too much for gas and mileageDevin H.
El cliente no dejó un comentario.ken N.
Young man at the convenience store asked if I was dropping off or picking up. I told him dropping off. He proceeded to the front door, held it open, and pointed to a handicapped space and said back it up in there. I said I would need his help as the space was skewed and small. At first he acted upset about my asking for help but later agreed as I told him I didn't want to hit anything. We got it in place and he said the boss was out and she would have to send me an email to verify the return. I took a photo of the trailer in the handicapped space just in case. I left feeling rather uncomfortable with the goings on. I have never had any previousd problem with UHAUL nor its' equipment. The young man needs some training if he is going to be left alone.Arnold V.
The people at this U-Haul station were very nice and helpful. They made me feel like I was picking up a friend's vehicle, and I appreciated their welcome and ease of transaction.Lisa S.
El cliente no dejó un comentario.ronald T.
Don't charge me for reporting a dirty truck when it was dirty when I picked it up (and I made that clear during the check-in process).Paige G.
El cliente no dejó un comentario.joe B.
This is one of the best U Hauls I have rented from. Courteous, quick and a pleasant experrience.Denise T.
El cliente no dejó un comentario.Richard Y.
El cliente no dejó un comentario.Joy Y.
Everything was great.Gage T.
Waited an hour over my pickup time time for someone to arriveConner D.
El cliente no dejó un comentario.LASHAWN W.
Pick up took about 10 minutes and drop off took about 1 minute!!Terrence K.
El cliente no dejó un comentario.Paul O.
business clerks were very helpful and available; convenient locationHana H.
Do not steal 700 dollars after vehicle is returned and the final total is already agreed upon. I will be calling the sheriff's department to have Shah Jahan arrested for grand theft.Sean B.
El cliente no dejó un comentario.Geneva P.
Perhaps sweep out the inside of the truck (storage space) before renting. The owner at the store was nice and very helpfulIan F.
Location was easy to get in and out of. Owner was very nice and made sure everything was right from start to return.Kathryn C.
El cliente no dejó un comentario.Douglas H.
$1.19 a mile plus filling back up the tank is a bit excessive but the store owner was very nice and accommodating.Marian U.
please teach them how to hook up car haulers, when i loaded my car the trailer popped off the hitch and damaged my tow vehicleEdward F.
El cliente no dejó un comentario.terry F.
El cliente no dejó un comentario.Jenna C.
El cliente no dejó un comentario.Tammy J.
El cliente no dejó un comentario.Belinda R.
El cliente no dejó un comentario.KIMBERLY D.
El cliente no dejó un comentario.SUSAN E.
El cliente no dejó un comentario.Cedric L.
Owner very niceFRANK A.
Nothing they were perfect, the gentlemen behind the counter were very helpfull and patient with me (I made the reservation for the wrong day and they sorted it out no problem).Jessica W.
El cliente no dejó un comentario.Mohammad H.
El cliente no dejó un comentario.Linda D.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.TIMOTHY PATRICK O.
Great customer service! Our move went very smoothJerry T.
El cliente no dejó un comentario.MIESHA M.
Creo que fueron excelentes el sr y la seÃ±ora, muy amables y profesionales y les deseo Ã©xitos y prosperidad en el negocio fue un gran placer conocerles y de necesitarlo regresarÃa a recibir sus serviciosASMEL T.
El cliente no dejó un comentario.Eduardo B.
The staff was very accommodating and the equipment is in great condition.ERICA S.
El cliente no dejó un comentario.MARFREEIA C.
I returned the truck with same amount of fuel as when I left it yet the person in charge billed me for additional 2 gallons at close to $5/gallon. When I went in to dispute the charges he told me he doesn't remember the circumstances and wouldn't offer any support.Milan A.
Everything was great! Perfect customer service and super QUICK pickup and drop off. Maybe 5min. Thanks so much! We really like this location.JACOB W.
We were exhausted after moving and called the nearest drop off location; he said bring the truck over! I'll take care of it! I was so close; he was outside waiting for us; greeted us and took care of everything within minutes; easy pleasant interaction at the end of a long day! Thank you and we recommend this location highly.JOHN N.
Shar , I believe, was the owner of this business. Him and his female companion working the counter went above and beyond. The customer service and friendliness was just warm and welcoming. Would definitely come back here. Not only for U-Haul services but the convenience and friendliness of the store he owns. We were originally scheduled to pick up at 1800 28th street. The owner of that little hole in the wall U-Haul business was late and rude and very inappropriate. We called corporate immediately and reported him and then rerouted to Shar.LISA J.
El cliente no dejó un comentario.MARIA A.
El cliente no dejó un comentario.Jennifer B.
El cliente no dejó un comentario.Ashley S.
El cliente no dejó un comentario.ERICA B.
Dropped trailer off almost 3 days early and manager said that I owed more money and charged my card no damage or anything and I get a receipt and it says I rented it again for a day and I was returning it earlyWILLIAM R.
El cliente no dejó un comentario.Jessica J.
El cliente no dejó un comentario.ALLENE V.
The location was great! The U-Haul automated system was not. I reserved for 0800 pick-up but the vehicle was not there. Additionally, the online check-in would not accept my Driver's license for the location. I used the check-in in Georgia and it worked perfectly. The staff was very accommodating, professional and pleasant. As soon as the truck arrived they called me at home.RONALD B.
The cargo bay of the truck was not previously swept out. It had dirt and broken glass throughout. Can was clean. Fuel level was not as originally described. Tow/Haul feature would not turn off.Richard K.
Very efficient staff.Gary A.
He was very friendly. Helpful and We would go back here every time we need a truck. Gracias.teaya M.
Staff was extremely helpful and courteous!Cliff N.
El cliente no dejó un comentario.Peter G.
El cliente no dejó un comentario.Christopher A.
Hire better people for customer service. Plus I still have not received my deposit backGlenn D.
El cliente no dejó un comentario.Jack S.
El cliente no dejó un comentario.Kevin H.
El cliente no dejó un comentario.VALERIE F.
Shop owner was excellent. Smooth transactionAndrew A.
Remove this location. Owner is not customer service trained.Betty S.
When trying to tell the employee that we were supposed to have a free day with the truck, the employee became extremely rude and argumentative. We tried to explain to him that the manager at the other location gave us a free day, and asked him to look through the notes on Uhaul so he would not charge us more than we needed to be charged, and he became very defensive saying phrases like "don't try to cheat me for a deal" and "then go get that manager and bring him to my store to have him tell me that." We ended up paying the doubled price, then waiting on hold for Uhaul for an hour so we could get the refund for the day we were supposed to get for free. Very poor customer service and management.Katherine P.
El cliente no dejó un comentario.Brandon V.
The entire experience was wonderful!! It's a convenient location with friendly employees who are helpful and honest.Jill H.
great people great businessCHARLES S.
El cliente no dejó un comentario.GLENN B.
Excellent service and when my app failed to work the store representative was extremely helpful and happy to help.Mihaela Alice M.
El cliente no dejó un comentario.holly M.
Very friendly and accommodating!Charles D.
El cliente no dejó un comentario.Zladko D.
The owners were a blast!Kevin B.
Very small. Hard to park.Emerio G.
Your representative didn't tell me I needed to go to a new location until I was standing in the parking lot of the one I was supposed to pick up the truck at. At the location was great, but your web application was garbage. Nothing worked. There was no signal. Could not upload photos. This should have been a quick process but took over an hour. It was all very frustrating.Dawn H.
El cliente no dejó un comentario.Emily H.
Extremely great and friendly staff. Very helpful and informed me of extra charges if I dropped at the wrong location. Everything was spot on ! Thank you for a great rental!Bart M.
El cliente no dejó un comentario.ANGELA S.
So polite and helpfulCatherine C.
El cliente no dejó un comentario.Peter G.
El cliente no dejó un comentario.Peter G.
Even though I told this gentleman that I was given this truck with NO gas in it, 5min after I left he charged my card ANOTHER $57.00! I immediately called the helpline and put the charge in dispute! I have a picture of the gas gauge when I got the truck and one when I brought it back. They are time stamped and dated. It had MORE gas in it when I returned the truck. I'm disgusted that he did this. I'm completely disappointed with u-haul for allowing this to happen.Robert B.
El cliente no dejó un comentario.BLAIR S.
It was VERY close to my destination and the Gentleman who came out to me was very easy to deal with because I was not in the mood for a hassle. LolRobert B.
El cliente no dejó un comentario.sheila D.
Uhaul it's self gave me the run around sent me to three different locations the first one was horrible the second one was closed and the third one just took a long timeRashell G.