Return process wasn't explained to me at pick up so was very confused. On using the app to returnAlan C.
Customer Reviews for Eastwood Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John L.
Customer did not leave a comment.Rhonda R.
Excellent service at this location!Rodney P.
Customer did not leave a comment.RHONDA R.
1-800-uhaul is fantastic! Going through an independent uhaul can be complicated. This particular location was ready for us. He had the dolly with the truck filled with gas. He was very friendly and helpful. I would reuse this location.debbie O.
The U-haul truck had the muffler cut off of it. So 850 miles of extremely loud exhaust which gave me a migraine that day and the next. The U-haul truck felt like it was going to fall apart. The truck doors would barely shut and the passenger dog was bent at the top giving a loud whooshing sound while driving. Overall this was the worst U-Haul experience I have ever had, and I have been using U-Haul for over 20 yrs. The final thing U-Haul did was move my pick up location an hour away from where I reserved it, and they told me this less than 24 hours before I picked it up. On the plus side, when I dropped the U-haul off in Groton, CT , the man I dropped it off to was very professional and courteous. I have used his business for U-Haul rental and general car repairs for over 15 yrs. This was the only good part of the U-haul experience.Brandon B.
Rating for customer service.Dexter H.
Very easy to rent. Trucks are kept really clean and they drive really good!Isaiah B.
The person we had interaction with was knowledgable, courteous, caring and helpful, his demeanor was very customer friendly, we would recommend this location to othersChuck P.
Customer did not leave a comment.Rhonda R.
Overall the process was good location store was excellent but the Uhaul website to pre register and drop off through website is awfulCheryl G.
Customer did not leave a comment.Angie G.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.Heather K.
Customer did not leave a comment.Rhonda R.
Customer did not leave a comment.James R.
Customer did not leave a comment.Heather Y.
Check the tires better.john G.
Customer did not leave a comment.Robert B.
Great customer serviceChris K.
Very helpful and nice people to work with.Derek N.
Was no recipe attached to the email.Christopher D.
Customer did not leave a comment.Ron B.
Customer did not leave a comment.Anthony M.
I was waiting for over an hour because they had problems getting the truck checked in from the renter before me because mileage was messed up and the cab of the truck had mud all over itDanny L.
Quick and efficientJames J.
I will NEVER rent again dependent on Smart Phone activity. The rental location has 0, None, nothing, cell phone signal. The pick up[ experience was beyond the worst nightmare one could imagine. Cold, dark, no smart phone signal, wondered the parking lot for nearly an hour hunting signal. They had to know this and should have installed a booster.JAMES W.
Customer did not leave a comment.Dustin B.
The truck we got was so low on gas the light was on.Britney W.
I RSVP 3 weeks before the move. 2 days before uhual couldnt find me a truck nor provide me a dolly to move,yes theygave me some perks but it was NOT enough! I was very very unpleased with the service with uhual I will be going to their local competition next time, Putting a customer at a scare of not getting a truck when needed is unacceptable!!!! (Especially when 2 representatives told me they had it all taken care of and had me a truck...) then boom the day before someone calls me in the evening and tells me they have me a truck but it's almost a half hour away...yes. we had no choice and they knew this.Michael P.
Nice secluded place with plenty of room to turn aroundpaula E.
Customer did not leave a comment.Richard Y.
Customer did not leave a comment.theodore P.
Customer did not leave a comment.Demie S.
do not over charge. I rented the smaller truck for $19.99 a day & so much per mile for 2 days. I was given an estimate of what it cost but that amount was doubled on my card. what a rip-off. I will be notifying the BBB. I will never use this business again.Barb K.
I have a hard time comparing these two locations. I had a very difficult time backing up the car trailer time and time again to get it the spot they wanted because I don't do that kind of thing ever in life. But he wasn't allowed to park it, he did try to help steer me but that doesn't really help in that situation. I struggled to get the car unattached but he wasn't allowed to help, even though the other location strapped it on for me.Jai H.
Staff was very helpful and friendly this is why every time I rent a truck I get it at this locationMichele W.
I used the app to try to rent, but once i got to check in, I clicked on my truck order but it didn't have a button or anything to start the rental or "pick up" the truck. I was at the truck, logged in, found order, took pics of my id, but couldn't figure out how to proceed. The app needs work! The instructional video on the uhaul site made it seem so easy, but it just didn't work out that way.CORWIN M.
Customer did not leave a comment.Rodney M.
Customer did not leave a comment.carl D.
Customer did not leave a comment.tim H.
Great peopleRon S.
Eastwood Storage is a great place. The people are willing to go beyond the norm to help. I had made a typo on my email address and i did not get my information from Uhaul--they do not ask you to confirm your email-so i had no clue I needed my "smart phone" to rent a trailer to return during off hours. Eastwood called Uhaul, had to deal with a trainee on the phone who was less than knowledgeable and solved they problem while they stayed past closing time for their location. I was so impressed by their efforts on my behalf--if they had not gone the "extra MILES" I would not have been able to rent the trailer to do all the things that needed to happen THAT DAY!! Thanks, Eastwood Storage!! GREAT SERVICE!nancy K.
The app was not helpful. Could not return the trailer without a person there. Cost me another days rental that was not needed.Nicholas R.
Customer did not leave a comment.Michael H.
would like to see a rate reduction when rental is for only 5 hours Should have kept until next day. Will in the futrure.Jay H.
Customer did not leave a comment.Linda B.
The shocks on the front end of the uhalu i rented needs replaced badly was jumping all over road. The storage facility was very clean and the manager was super helpful and knowledable.
Customer did not leave a comment.Nick S.
I would first start off by training the personnel that working for U-Hual. After asking many questions about what the cost would be to go one way, the gentleman that I picked up my equipment from tells me â€œthey are going to pull 600 from your account and then refund the rest once you get thereâ€. Well that isn't true. I dropped off the equipment 2 days early so I could get the maximum back and was told, â€œno that not how it works for a one wayâ€. Complete liar! I have used U-Hual a for times before but this gentleman was a complete liar and does not know his equipment. He couldn't even tell me how to use the loader! Thank goodness for you tube and the fact I've done it a couple times. Do NOT use this location.Clayton K.
Customer did not leave a comment.chris H.
Customer did not leave a comment.Jackie M.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Margaret P.
Nice truck, very clean. Awesome help when renting truck from Eastwood storage. Thanks KiethRob D.
I had to travel to 2 different locations upon pick-up because there were no trucks available. Customer service representatives were very rude and had poor attitudes. They offered no discounts or alternatives to remedy my inconveniences. I had to spend more money out of my own pocket to drive further to pick up a truck. The truck was in absolute poor condition and ran very poorly. I intended to cancel my service with Uhaul all together but no other companies in the area had trucks available. I will never rent from uhaul ever again and I will never recommend Uhaul services to anyone.Matthew H.
Customer did not leave a comment.Dennis D.
Customer did not leave a comment.kenneth R.
Customer did not leave a comment.Lonnie B.
Customer did not leave a comment.Deanna W.
Nice staff that runs this office. Great to have aU-Haul close so I can utilize it when needed.frank M.
Customer did not leave a comment.dena R.
Customer did not leave a comment.bertha S.
Make sure the equipment is checked and maintained. Brought the UHaul home and the battery died the following day. Spent about an hour of my move charging the battery. Also had to leave it running from that point on to ensure I would have to deal with a dead battery again - so lost more fuel than I should have.william D.
Customer did not leave a comment.David P.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.micheal R.
Customer did not leave a comment.cheryl S.
Customer did not leave a comment.CHARLES J.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.JAMES K.
No one was there at time of drop of. Nothing it's a great place too. Thanks UHUAL.ANTHONY R.
Customer did not leave a comment.DEBBIE M.
Customer did not leave a comment.BARBARA V.
Customer did not leave a comment.CHARLES G.
We were well taken care of by a friendly staff and good equipment Thank you The FletchersDONNY F.
Customer did not leave a comment.Megan M.
Very friendly and nice people to deal with. I will definitely use this location again.FORREST S.
Customer did not leave a comment.Ed W.
Everything was great.Viruet J.
Unable to get on line crap to work. Your on line service sucks..update your system. I had issues reserving tooRANDOLPH G.
Rented same equipment from same place twice in a year. great place.LONNIE B.
None at this time. Thank you for a great rental experience!BLAKE N.
I was their for over and hour due to U-Haul web site would not take all the information. The price on the computer from U-Haul was higher than the true price of the rental, and it would not take the information. It was not the people at the location , it was with your web site. It cost me more time than I had. Thank youGARY B.
Nothing this Your Eastwood rental facility was great. This is the second time I have used them. They are very curtious and clean.Melanie A.
Nothing great place all around.Melanie A.
Customer did not leave a comment.DEBRA H.
No one there to help get the trailer unhitchedBRUCE B.
Everything, yes, Everything went as anticipated,JAMES W.
Quick and friendlyANDREW W.
Customer did not leave a comment.LAURA W.
Customer did not leave a comment.Larry K.
Customer did not leave a comment.DAVID F.
Very friendly and courteous. I would not hesitate to you this location.Denzil G.
All went very well,no problems of any kind,Thank you!Sue R.
Fast and easy. Didn't take 5 minutes. Dropped it off after hours put the paperwork in the drop box and was done. LOVED IT. Thank you.MICKEY W.
The location was difficult to find due to no address or directions on the contract or email.TIM S.
Dropped the Truck off afterhours but easy to findTHOMAS E.