Nice
Oscar M
Customer Reviews for Eastern Oil Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was pretty easy and fast no hassle and the employees that helped us out where very nice thank you
viviana oThe location's computers and tablets were down and they couldn't check us in. The Van had zero gas in it and was very dirty inside.
Tobi RShawn (the phone coordinator) was amazing and very helpful! Someone please give that man a raise!
Santiago GService was not great, purchase was painful and confusing. Fuel charge and mile charge for returning the van to same location was ridiculous. Wouldn't recommend this company to anyone
Marco OBad experience. You guys gave me a bad truck with bad tires, and the tire popped. I had to wait an extra hour to get another truck. Also, I drove less than 50 miles and you also overcharged me on the mileage as well.
Mukul CWould not recommend
BRANDON FAmazing service thanks
Ignacio CEquipment was excellent. Make sure you take a photo of the gas gauge and mileage before you start. Did not match initial paperwork. Had to email customer service to get a fuel charge removed (which it promptly was).
Adam LStephanie was great!
Andre RAllow the rental contract to be completed at the location. It was very difficult to enter all the information online. I was told they couldn't do it at the location. And then it didn't go through after I was told my application was accepted online. The agent had to photo my driver's license again, and ask if I wanted insurance (again). Very repetitive.
Gary SI rent often - and always select this location first due to ease of process and typical overall condition of the vehicles.
Keith WUsed tissue was in the cup holder. The pick up location was changed without warning and didn't allow for pickup at the time I reserved. It took 3 calls to customer service to resolve the issue and it put my project behind by 2 hours which meant working in 100 degree weather instead of 80. The lady who helped me check the rental out was very nice and efficient.
Lucy CThe check in/out is too long. I booked the truck for 2 hours but it took 45mn to check in/out.
Olivier KALL GOOD
Russell CSarah was amazing , very friendly and provided excellent costumer service , thank you
Piruz Pi have not received the receipt after 48 hours, I don"t know how much they have charged me. that make me worry about my credit cards.
Hossein SThe car had spider webs inside the door compartment and the car was dirty and smelled like weed and dog
Mehrdad Jit did not come with the furniture cover pads as ordered. gas tank was nearly empty. there was no info provided if I was supposed to fill the tank or the charges regarding filling it. so, pretty surprising to see a $30 charge.
Kimberly GChange the company name on website, it was hard to find. This is actually a mobil gas station, there is no sign that says eastern oil. It's actually a mobil gas station that one can park U-Haul trucks at. But very centrally located.
Cynthia CSarah helped us on the outbound and Stephanie on the return. They were both super helpful, really nice, and easy to work with. We’ve rented from UHaul many times before, and have never had *this good* of an experience.
Michael STo improve the experience for the next customer, I’d recommend your competition.
Maxwell jRepresentative was very nice and helpful
Arash POntop Of Bad Service I was charged for driving 148miles and I only drove 20miles would not recommend to my worst enemy
Aaron MEverything was perfect. Will rent again from this location.
JEFFREY TCustomer service was amazing!!!
Regina SGreat service again!!
Mayra MThe woman who helped us with the reservation was extremely friendly and helpful. I do not remember her name but appreciate her help.
Joshua WImprove the very poor uHaul website!
Cary CAmazing customer service. They provided free dolly. I’ve been going here for the past 10 years Great people thank you 🙏
Arian GTruck was provided to me with 1/8 tank. They tried to tell me it was almost half a tank when they charged me and added gas fee, which was completely untrue. I have contacted them for an adjustment. will see how they respond. Truck was chevy instead of ford. suspension was terrible, but otherwise van was fine.
erik sStephanie, the manager was most helpful. She removed some graffiti which allowed the vehicle to be put back in service. I’ve rented from this location several times over the last year and there are two other women clerks who have rented me vehicles. They have been equally helpful, professional and personable. This is a location I would always recommend to someone looking to rent a U-Haul.
DEBRA SThe whole experience was excellent
Debbie SStephanie and Sarah were wonderful
john sThis place is a joke complete self service and no one gives a crap about providing service. Will never ever rent again from Uhaul. Zero customer service disgustingly dirty truck and way overpriced for what you get. Garbage.
Mike AI had the truck for 2 hours & was charged for 2 days ??? Why is that?
Josh DI was mischarged. Not too happy I have to deal with this now
Aaron BI could not figure out how to use 24h return and pick up and the guy at the gas station help me
Gennadiy RStaff is very friendly and helpful
Melissa FI had to wait almost two hours for a truck one was there and still didn’t give it to me the lady wasn’t helpful at all I actually was going to ask Togo to a different location and wanted a refund until she gave me the truck that had been sitting there the whole time I will never go there again I need a truck on Saturday and will be using some one else other than Uhaul I even called customer service and they told me to go to a different location I didn’t have the time to do that
Jennifer ZThe agent that assisted me was professional and courteous. I've rented from this facility a number of times. All three agents have always been respectful, courteous and helpful. They are stellar employees who are an asset to your establishment..
DEBRA SThe staff was amazing. I was expecting people who were indifferent but was pleasantly surprised.
Jesse GMy issue is with the overall Uhaul system more than the pickup location. #1 the vehicle and equipment I had reserved was not at the location at the 10am pickup time. I was not given any notice of the lack of vehicle availability nor the lack of furniture pads. The rep told me that the vehicle was due to be returned at 10am but wasn’t there yet. Since my pickup time was 10am such scheduling seems bound for problems. Shouldn’t there be a 2 hour buffer between scheduled returns and a new pickup ? Or let me know this is the case and I can choose another pickup time & location ? The process to upgrade (at no extra cost) to a 15 ft truck that was the only Uhaul there was 45 minutes before I had keys in my hand. The system would not release the truck even as supervisors on the phone told us they’d released it. The truck was in poor condition, with one of the back roll up door cables loose and not “helping” to counterbalance the load. It was extremely difficult to open the door each time. I was glad the loose cable did not tangle and prevent door operation. Also, the vehicle did not begin with a full tank of gas. I filled the truck to the level of where the gauge was when I received it. I have time-stamped photographs of both before / after. Not having furniture pads available was a problem as well. If you’d simply let me know this prior to rental then I could’ve better prepared on my end to substitute with my own blankets, pads and towels. Return process was nebulous at this location as well. You simply hand over keys and receive zero receipt because Uhaul system was down. Location Rep said I’d get an email receipt Sunday morning but they’re closed then for rentals and this prompted me to call Uhaul support several times to inquire about the return. I got various levels of help on those calls, with the last time a Uhaul Rep finally noting my concerns in the account (that I had returned the vehicle but system was down so it really hadn’t been checked in yet). Overall the current system of scheduling is not designed for a good customer experience. It has several points where it seems to be inviting failure such as the lack of truly scheduling the proper vehicle and equipment to be at the pickup location. I was surprised that I had checked in and had the cargo van reservation all ok on my account while being at the location - and yet no such vehicle or equipment available.
Mark DJust keep giving the same excellent service as I was given to other customers and they will be just as satisfied as I was
Shirley BI like the service . Friendly and truck is ready and clean.
MARYANN MThe app was not helpful, and it just had me in a loop. Customer service was excellent, and the female gas station attendant was above and beyond.
Johan MOMG great customer service. Everything went smoothly , good people
JOHN HThe woman who helped was very polite and friendly.
Chad BThis was a very pleasant rental experience. The employees are efficient and very personable..
Debra SI was charged for 3 days when I only used it for 1 day and it was dirty and had less gas than I was told.
Esther NYou charging for the gas , and filled up to the same level!
ilia tKeep accurate records of pickup and return.
Shawna SThe customer service was great. The woman Sunday was most helpful in assisting me with the process for rental. I had met with her on Saturday and she explained the process but she was very patient with me and my repeat questions on Sunday. She was very personable. Also the woman the receive the vehicle back was very friendly and personable as well.
DEBRA SPoor uhaul telephone customer service.. had to wait 29 minutes to talk to someone Poor communication between u-haul and location. U-haul app didn't work as instructed. Had to rely on location to help us get the correct rental.. even though it was after hours.
ZAKIR LThe Uhaul truck license plate was stolen which resulted in me being pulled over by the police. The Uhaul truck was disgustingly dirty. The back of the truck had either vomit or some sticky gross residue all over. The appliance dolly was beaten up and barely usable. The furniture dolly had one slightly broken wheel which made it difficult to use.
Donald KOffice host at site location was exemplary - very, very good customer service support - thank you!
Ed MReserved and paid for 6 furniture protectant blankets and was told they had ran out when I picked up the moving truck at 9am on the day of the move. None of the other U haul places had any either.
Kirsty FThe customer service representative at this location is very professional and kind.
Jorge GThe online system should not show that moving blankets are available at this location. They DO NOT HAVE BLANKETS.
David TThe woman helping me was a delight and made the experience so much better!
ROGER Fhave a full tank of gas
Danielle T