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Virendra C
Customer Reviews for East Windsor Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were told tank of gas is full before receiving rental. It was 75% full. In addition, the check engine light was on and the battery died.
Sameer JSuper
KEMIL DIt took DAYS for them to check my truck in. I had to call about 6 times to make sure I wasn’t going to get charged for extra time when the truck was returned on time, and with a full tank! I must have spent a total of 5 hours on hold over the course of several days trying to get the truck checked in & the issue resolved!
Lisa BThe facility is within a Diner, which was closed during the evening drop-off. They acknowledged possession of the vehicle when I called the next day.
Michael NWaited over three hours until district manager came as no one at this facility was able to help me with the truck rental.
Derrick NDue to poor communication from Uhaul, the initial rental vehicle was not supposed to be rented. It was full of water and the top had a large hole. We were given the other truck that was there but that caused a cancellation for the people who were supposed to rent the truck the following day.
ROBERTA LWhile picking up I was told that it was ok if I exceeded the return time of 2pm, I delivered the vehicle at around 4.30pm but was charged for 2 days, repeated calls to your agent are going unanswered, I am due a refund for excess charges
Parag SNo key drop box for after hours returns
ROBERT GThe pickup process did not go as described on the phone and my reservation was cancelled after I had already picked up the truck. Make sure the key is where you actually say it will be.
Thomas KThis location has charged me for 2 days of rental whereas I returned the truck same day. I spoke to U-haul multiple times and no resolution till date.
Vishal SThe keys were not at the location. I had to wait 30 minutes for the owner to arrive with the keys.
Shayne RThis was the cleanest U-Haul i've ever rented and i've rented quite a few. Really appreciate that during the pandemic. The location is a deli which was quite busy at lunchtime but the staff were quick and efficient to accommodate our rental. In and out in a few minutes.
Melissa LI was doubles charged and have not been able to get anyone on the phone. its almost like I was robbed
YOLANDA DThe east Windsor deli employees did not know what to do when I turned in my key. They just took me key & did not give me a recipe. They left the contract open because I got 2 calls from uhaul asking if I returned the truck. Overall not a good experience.
Taylor PI am charged for cover blanket which they did not have at the time of pick up. Even though I was assured that they would not charge it.
Kashif SThe peaple there dont know anything they have to call someone to help me .
Jose VThe location was closed due to COVID and there was no drop box on the outside.
Nathan A