There was no one on site even though it said it was going to be open at 9 am!!!Cody A.
Customer Reviews for East West Ventures LLC
(Distribuidor de U-Haul del vecindario)
Virginia Beach, VA 23453
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- 7/9/2022 - 7/10/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Erbin rocks!AARON C.
Very courteous and helpful. After I got home I discovered I had lost a set of keys. I called and asked them to check the truck for me which they were very happy to do. Gracias.Carolyn J.
Friendly staff. Helps you get hooked up to your trailer. Can't ask for anything else.AARON C.
El cliente no dejó un comentario.Andrew D.
El cliente no dejó un comentario.TORRIE L.
Don't lie to the Customer!!!Harry D.
I was somewhat disappointed that the office was not open on the Saturday for which I returned the truck and had to go thru quite a process on my phone to return the truck but other than that it was a good experience.Dan R.
I got the tow dolly and the straps for holding the tires are torn where I couldn't go 55mph where I was so afraid that I was going to loose the car where I had to throw my hazards on and go 25-35mph or less so I will never use any equipment from this place every again and I had to throw a couple of other straps on that were not meant to hold a tire and the fenders were broken and stickers were missing prier to use and they closed early like 8min early and didn't even unlock there door to open up to the public. I can not be blamed for trailer inspection because there was no walk around and I was asked if I knew how to work the straps that was it.Aidan B.
El cliente no dejó un comentario.KEVIN S.
El cliente no dejó un comentario.Jairus E.
El cliente no dejó un comentario.Nicole H.
El cliente no dejó un comentario.Louis B.
El cliente no dejó un comentario.Ernie K.
The attendant was very responsive and processed our return very quickly, which was greatly appreciated, as we had another 3 hours of travel time ahead of us. I am sorry I did not get the gentleman's name, but I am greatly appreciative for his professionalism and assistance.DAVID W.
My name is Phyllis Robinson and this Uhaul Cheated me out of money and put the gas amount I used was a BIG Lie. Don't like what you did it's all good your day will come. I came out of kindness and your employee. Is a Cheater. Give me my money back.Phyllis R.
El cliente no dejó un comentario.MALASYIA M.
El cliente no dejó un comentario.Roscoe P.
El cliente no dejó un comentario.Aiden H.
El cliente no dejó un comentario.Megan R.
El cliente no dejó un comentario.Ade S.
El cliente no dejó un comentario.Fred V.
El cliente no dejó un comentario.Austin F.
El cliente no dejó un comentario.Donna S.
El cliente no dejó un comentario.REGINA A.
El cliente no dejó un comentario.Michael M.
Great service online is the wayJack T.
One tire was low on air.ISMAEL F.
El cliente no dejó un comentario.THOMASEVAN W.
El cliente no dejó un comentario.Ray F.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Todd Z.
El cliente no dejó un comentario.Jeffrey G.
Very courteous and were helpful with changes I made to schedule.John R.
El cliente no dejó un comentario.Jermaine C.
El cliente no dejó un comentario.Kevin R.
Calculate AND write down the estimated miles to better assess pricing. I did the math, and at the dealership the CSR asked me again the distance. I did not remember.Matthew M.
Very professionalBrian G.
It would have been much better if the inside had been cleaned and not so filthyFrancis S.
El cliente no dejó un comentario.Joey R.
El cliente no dejó un comentario.Steven W.
Pick up was easy with online check in.Rachelle M.
The only problem was that the dolly we rented had a messes up whelk and I brought it back to exchange but they had no more dollies. There was no offer to exchange with anything different and no offer to refund the cost. That was disappointingMichael E.
El cliente no dejó un comentario.Keith T.
Outstanding serviceChristopher N.
El cliente no dejó un comentario.YHATTATRENISE C.
El cliente no dejó un comentario.Kiarra S.
El cliente no dejó un comentario.DONALD H.
The inside of the truck was not clean. the service was good and the truck drove well.GLORIAJEAN H.
Great service, and EZ pickup.Kevin O.
El cliente no dejó un comentario.ROBERT A.
Truck was ready as ordered. Staff was friendly and courteous.Thomas E.
Great Service, quickly hooked up trailer and sent me on my way. This is my go to rental locationJames R.
make it easier to rent for more than 24 hoursShaun O.
El cliente no dejó un comentario.Peter N.
El cliente no dejó un comentario.Christine H.
El cliente no dejó un comentario.GREGG F.
Insisted that we owed more money and that we were late in returning the trailer. Did not want to change their stance even after showing them the original booking confirmation showing return date of 6/28Jeff A.
El cliente no dejó un comentario.Michael G.
Easy-peasy-lemon-squeezy! Almost effortless transaction, good instructions, speedy process. Price was among the best, so easy choice - will do it again next time!Bruce W.
El cliente no dejó un comentario.Edward G.
El cliente no dejó un comentario.Lorri H.
El cliente no dejó un comentario.Paulette C.
The staff was super friendly and nice and very accommodating!Nicole R.
El cliente no dejó un comentario.Marcus W.
Excellent customer serviceAmos D.
El cliente no dejó un comentario.Edwin B.
El cliente no dejó un comentario.DJuana S.
I was thrown around to everyone, someone changed my reservation got it changed back then I was told from one location that there was storage and then once the lady said I didn't qualify once she said I did she then said she didn't have anymore storage and this is the manager on butler at U-Haul in Chesapeake VAAlasha D.
Return was quick and easy. Employees pleasant and helpful.RAYMOND S.
Have the local person reach out once they see the rental paperworkRichard P.
El cliente no dejó un comentario.Jonathan W.
The truck has liquid spilled and bottles and things left behind. I was in a hurry so I didn't have time to report it before I took the truck or had time for them to give me a new one. I was then charged for a cleaning fee. It was outrageous. What was supposed to be a $20 a day fee turned out to be an over $100 bill. I was extremely unhappy.Francisco R.
El cliente no dejó un comentario.Elijah S.
Vehicle might need cruise control. And not push out excessive amount of heat from the bottom of the floor.A'Ram C.
El cliente no dejó un comentario.STEPHEN W.
El cliente no dejó un comentario.WILSON R.
The online pickup/return did not work at this location even after I verified location settings were operating on my phone's browser. I'm very grateful I did not absolutely have to pickup or return the truck after hours.James C.
Tough to pull in a 26 foot truck and back up to the transport and get it out of there....seems like they should of had it ready and easier to pull it outgil R.
The website login can be an issue. I spent half an hour trying to login and missed my check in time, and had to get another check in time also support is hidden and hard to find on the website. Maybe make it more accessible to customers. I'm pretty efficient at navigating in websites and have used livechats for support before. Never struggled as much to find what I needed or logging in.WENDYMICHELLE F.
Great quick friendly service. I would use this location againKate D.
Easy drop off location. Helpful staff. Closed on Sunday.Augustus S.
El cliente no dejó un comentario.Jack C.
Took about 2 hours to get truck with numerous calls. Email with lock box info didn't work giving info. Had 4 men paying them $15 an hour to load, that were waiting around to get the truck. After we finally get the truck we drove a few miles to a storage unit and check engine light was on and when put in gear it sounded like drive shaft was falling out. Finally after a few more hours on phone to replace truck and men waiting around at $15 an hour we get another truck which smelled so bad from smoking we got a headache. Then we had to transfer what was in the 1st truck to the new truck. Finally after a whole day of wasted time and money we left the next day for Dayton Ohio and get there and everything was soaked inside the truck from a leak in the truck. All they allowed us was a lousey $50 refund when we spent over one thousand dollars. There is much more to complain about. There was at least 10-12 thousand dollars of merchandise in that truck. Only a couple of plastic totes protected a few things. Most were in boxes, 2 bedroom suits, 3 newer tv's, exercise equipment, new electric wheel chair at $1,900, King size mattress, queen size mattress and box spring. Oh I could go on and on. Never will I use U-Haul again. Not to mention the phone calls, where 2 were very rude and one lady hung up on us .Most employees we talk to were very rude cause they didn't want to hear the complaint. Now in order to get any payment for damages we have to pay to have things appraised. And fill out all kinds of paper work. Another hassle in progress. U-Haul should pay for adjusters to come out and appraise, not us. Never ever will we use U-Haul again or recommend them to anyone.TERRY W.
Everything was clean with the exception that the cab smelled like cat urine. The smell stuck with me and I literally lost my appetite. I also had no idea that the confirmation process to get the keys out of the box was going to be so frustrating. When I got to the place, there was whole other verification process to verify myself. I had to provide a phone number for them to call someone to say they know me and that took forever because who isn't skeptical of random phone numbers? Left me hanging....The rep had bad spelling and English so that was discouraging. She called my fiance because I listed him as the other point of contact. Prior to she randomly types "what's ***** number?" It seemed unprofessional. I had to keep retaking my picture because I must have looked different than I did the day I got my license. Then I was finally able to gain access to the keys and go through the process of checking off the truck.Mary W.
El cliente no dejó un comentario.phillip E.
El cliente no dejó un comentario.Chad C.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.Tonya C.
Door dosent close air tight , lot of air noice coming in while drive. Very bad wheel alignment, dragging toward rightside when steering is straight.Hirenkumar V.
El cliente no dejó un comentario.PATRICK S.
El cliente no dejó un comentario.Colton B.
El cliente no dejó un comentario.Thomas N.
Rented a 26' truck and every time I turned it off I had to jump it to get it started. They changed my pickup location twice and made my driving mileage twice as far. Cost me alot more money. Couldn't get ahold of anyone to bring up the truck issue.Joshua W.
I was not informed that I needed to go online and send a bunch of pix when I turned in the truck. Knowing the whole return process it helpful.Karen J.
El cliente no dejó un comentario.Victoria H.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Rocky S.
El cliente no dejó un comentario.Andrew T.