Customer Reviews for East Wenatchee Mini Storage
(Distribuidor de U-Haul del vecindario)

1465 comentarios

423 Rock Island Rd   East Wenatchee, WA 98802
(1 mile So of Grant Road on Rock Island Rd)

(509) 884-7822

Horarios de la ubicación

  • Lun. - mar.: 9 a. m. - 5 p. m.
  • Mié.: 9 a. m. - 2 p. m.
  • Jue. - vie.: 9 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(509) 884-7822

423 Rock Island Rd
East Wenatchee, WA 98802
(1 mile So of Grant Road on Rock Island Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mar.: 9 a. m. - 5 p. m.
  • Mié.: 9 a. m. - 2 p. m.
  • Jue. - vie.: 9 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Dennis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory R. 
Clasificación:
3.0

El cliente no dejó un comentario.

GORMAN D. 
Clasificación:
5.0

The best in town!

MARK BRAXTON S. 
Clasificación:
4.0

Make sure you have the dolly that was reserved on hand.

Amy T. 
Clasificación:
5.0

The customer service was superb. Very polite and courteous. The truck ran fine, but the speedometer was not calibrated correctly. There was at least a 4 mile discrepancy. And with no cruise control, long drives are tough....trying to maintain what you think is the correct speed.

Mary P. 
Clasificación:
4.0

Make sure the interior is clean before it is picked up. I was going to be charged a $25 cleaning bill for a mess that I opened the door to.

Jarod A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron L. 
Clasificación:
5.0

Adjust hours in the morning.

BRYAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

You guys are great! I've used your location for storage and uhaul rentals many times and your customer service is exceptional!! Thanks guys :)

Jessie M. 
Clasificación:
3.0

The guy Pete was AMAZING. He was the nicest person and helped us get the trailer hooked up to our truck. Offered us water upon arrival. Great customer service. Uhaul needs to check the psi in the auto transport tires before sending people off with them. When we loaded our car later that night, we noticed 1 tire was flat. Roadside assistance took care of it. But at Midnight and we had to leave at 8am.

Keith R. 
Clasificación:
5.0

The staff was very friendly and exceptionally helpful. I will most definitely use this location again should I need to rent a truck or trailer in the future.

MICHELLE ANN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS E. 
Clasificación:
2.0

They need to have someone on site regardless of the day of the week! The app asked for things that I could not do and there was no one available to help me!

TERESA C. 
Clasificación:
4.0

I Rent a truck twice a month, so I've driven few uhauls. Make sure you trucks are clean, if you are going to tell customers your going to charge them a cleaning fee and you don't make sure the truck starts out clean, that's not right. Make use that everything is in working condition, including the seats. Also, it's way nicer if the trucks are full when we pick up, so that when we have to bring it back, all we have to do is fill it up and not have to try and figure out how much to put in.

Rebecca W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOYAL R. 
Clasificación:
5.0

Everything was very smooth, no problems, easy transaction.

WILLIAM A. 
Clasificación:
4.0

I said yes to questions 2 but I think it needs to be phrased different more like a rating from 1-5 or something like that. Because the truck was in above fair condition but it had issues.

Rebecca W. 
Clasificación:
2.0

The people behind the counter were confused and didn't know the process very well. Plus, for the rental, I feel I was severely overcharged. $190 to move 5 miles?? Not sure why when the advertisement said it was $39.95. Either way, it's done and I'm moving in.

James Q. 
Clasificación:
4.0

Uhaul personnel loaded the normal dolly (which was replacement for the appliance dolly that I had ordered). Once I got to my location we discovered that the middle supports for the dolly was broken at the welds. Our daughter wasn't comfortable using it. So it wasn't used at all. The rear tires were at or close to the wear bars. I did drive slower than the listed speed limit cause I didn't want to experience a tire blowout.

PHILIP R. 
Clasificación:
5.0

The customer service was excellent ans this was a pleasant experience. Gracias

JAYSON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY D. 
Clasificación:
5.0

Nothing. It was a good experience.

curtis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERENCE LEIGH G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS ARDELL L. 
Clasificación:
5.0

Best location to rent from in the Wenatchee area. Staff are always friendly and willing to work with you! Thank you for going above and beyond to provide friendly customer service to all of us who are going through major life changes!

Ashley D. 
Clasificación:
4.0

Equipment needed cleaning.

RICHARD O. 
Clasificación:
5.0

Staff was awesome and very helpful.

Matthew T. 
Clasificación:
5.0

I've rented trailers here several times. They are fast, freindly and efficient. It makes it easy

Bill W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

You can make the the website better I was unable to change my drop off location and when I called I was on hold for over an hour.

Cole N. 
Clasificación:
5.0

Great setup, neat, clean, easy to find and get in and out of.

Frank H. 
Clasificación:
5.0

The original drop location refused to take the auto transport, making it my problem to find a drop off location in a city I was not real familiar with. More driving for me. Pissed me off.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

barb T. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMI L. 
Clasificación:
5.0

Windows on the cab of the truck were dirty. Would be nice to have windows clean when the trucks are rented

Doug M. 
Clasificación:
5.0

The u haul dealer, name Losha, at the East Wenatchee WA office was exceptional. Of all, and I mean several people I dealt with, he was the ONLY person that answered the phone and new what he was doing. This young man should be running the whole u haul company 😁ðŸ'IF I ever use u haul again it'll be thru him😀

DARVIN G. 
Clasificación:
3.0

The place was closed and it was difficult to check the uhaul out because my cell phone carrier tmobile does not provide service to this area. I had to drive around till I got service in order to get keys for the vehicle.

kayla O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rochelle L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shelia G. 
Clasificación:
5.0

Very nice people & great service. JK

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodie M. 
Clasificación:
5.0

I have used uhaul and the storage units here in several occasions and the people here have always been helpful.

Gordon B. 
Clasificación:
5.0

great service! very friendly and knowledgable!

Andrew G. 
Clasificación:
5.0

Friendly service! Good equipment!

Dan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Conner A. 
Clasificación:
5.0

Very friendly and excellent service!

Dan R. 
Clasificación:
5.0

Excellent people in the office !!

Andrea W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

My experience was great. The only thing I can think of would maybe be coffee and donuts . Lol It was a very good experience they were efficient , friendly, informative,the equipment was clean , The location was easy to get to. Overall it was a very good experience

Georgine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

rich H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tabatha P. 
Clasificación:
5.0

Keep up the good work.

Eric S. 
Clasificación:
5.0

I need a trailer about four times a year. Bthese guys make things easy. Efficient. Professional. Organized. Freindly. And the check in on line makes it safe during the covid-19

William W. 
Clasificación:
5.0

no action needed,

NEWTON H. 
Clasificación:
5.0

The cellphone pickup program is VERY complicated! Not the pick up location fault!

Mark T. 
Clasificación:
5.0

Customer service was very friendly and professional

patrick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

candice T. 
Clasificación:
1.0

The auto hauling trailer has no floor, and my tractor was too narrow to fit. The website does not indicate that the trailer has no floor. No refund, no nothing. The location I picked up at didn't offer me any help in resolving the issue, so I will use another company next time.

matthew B. 
Clasificación:
2.0

Did not have refrigerator dolly in truck and they were not there to get me one. I had to call around town to find one and run and get it when I was short on time. Wipers on the truck are terrible and it was rainy.

Tom S. 
Clasificación:
5.0

Everything went really well. I will be using them again.

Leigh M. 
Clasificación:
2.0

I'm not sure what's going on with this drop off location. First off, it's not at all clear where to pull in and drop off a vehicle so I would not call this a drop off location. Secondly, the employee seemed to be having issues with customers. He snapped at me because I didn't know I was supposed to fold up the blankets (he said it was clearly spelled out on the contract that I had not been given at pickup), and apparently he snapped at the previous customer because the customer came out of the office and told me that he'd asked if his rental would be ready by a certain pick up date and the employee told the customer he couldn't "shit a vehicle on demand." Is that how UHaul employees act these days?

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie H. 
Clasificación:
5.0

Great service and very helpful staff

ALVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eldee H. 
Clasificación:
1.0

The rental equipment was not in the truck and it took over an hour to get the "kinks" or technical issues handled per the 24/7website. Had 2 people hang up in me after being put on hold twice.

Jessica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AWAKA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith K. 
Clasificación:
5.0

App doesn't confirm that all products were received (they were out of furniture pads but I was still charged for it). App doesn't tell you that you'll need additional items to confirm your identity for mobile pickup. Customer service said the estimated charge was just an estimate but no it'll charge you for everything with no way to remove it so something the customer should be aware of. Don't add additional items until you arrive is my recommendation so you're not charged for something they don't have.

Alejandro A. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe W. 
Clasificación:
1.0

Over charged on millage

Mike C. 
Clasificación:
2.0

Reserved a 26' online but was given a 20'. I called location the day before to ask why/change (when I saw the 20' was in my confirmation) and was quickly told the 20' was the largest they had but when I picked up before hours I saw 3 of the larger trucks parked. When I returned that evening none of the 3 had been moved. The man on the phone was so quick to negate my wish for the larger that I doubt he even checked on my request specifics. He told me "take what you were given". The smaller truck made moving my 5bdrm house (incl. 2 car garage and 2 car shop) a longer, more expensive (movers time and gas) day than it should have been! I do not recommend online reservation with this location.

Amanda V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara S. 
Clasificación:
3.0

Your website services needs alot of work!!!

STEVEN EUGENE R. 
Clasificación:
1.0

Employee wasn't familiar with car dolly, and gave me wrong information on how to use it. I rented the truck and dolly on Friday, loaded the truck and attempted to put the car on the dolly, but the front end of car was too low to seat on the dolly. The East Wenatchee Mini Storage was closed. The call center and the voicemail recording from the store said they were open on Saturday, but when I called, they were closed. I called the emergency number on the voicemail several times with no response. I called the call center to explain my problem, and they agreed to call the manager of the store. I called the emergency number again and finally got the manager. I explained my problem - what do I do with the car dolly that doesn't fit my car, and how am I going to tow it now? The manager did not like being disturbed on his day off, and was very rude, saying he was closed and it wasn't his problem. He agreed I could just leave the car dolly at his lot. When I asked what to do about towing the car now, he hung up on me. This is not a manager UHaul needs to represent them. I ended up having my wife drive the car all the way to Phoenix instead, which was a huge inconvenience for us. UHaul advertises 24/7 availability, but this was not the case in Wenatchee, WA. Worst experience we've ever had with UHaul, and we're longtime customers.

John T. 
Clasificación:
4.0

Facility and staff are helpful, friendly and courteous. They are knowledgeable. Will rent here again...and skip the corporate reservation system as they are incompetent and not at all helpful.

Greg D. 
Clasificación:
5.0

Everything was perfect. Very profesional stuff.

Carlos C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeanene A. 
Clasificación:
4.0

El cliente no dejó un comentario.

casimir L. 
Clasificación:
4.0

The truck was very well used. (Old) If I'm paying almost $500 for a day to use a truck, I think it would be a lot nicer then the truck we got. Not thrilled about the truck experience at all. Plus every time I went to use breaks they are squeaking. I give the truck a zero, unsatisfying to say the least.

Justin F. 
Clasificación:
5.0

In and out in five minutes, no problems. Nothing to fix!

Garret B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly P. 
Clasificación:
5.0

Everyone check in on line. I checked in on line so I could get in and out but ended in line behind someone that didn't and had to wait anyway. Or maybe two lines One for people who do and the other for people who didn't check in on line

Maria R. 
Clasificación:
1.0

The pick up and drop off were extremely complicated when using mobile app. I ended up needing to call customer service just to be able to do drop off properly. If office is open this could be a decent location for pick up and/or drop off, but I was not happy with the contactless pick up drop off.

Jaclyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn W. 
Clasificación:
5.0

These guys are the gold standard for U-Haul rental.

Christopher G. 
No se han enviado comentarios para esta ubicación.

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