Nothing keep up the great work..
Robert T
Customer Reviews for East Side Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was fine
tommy bSelf Checkout--no problems. Smooth transaction.
RICHARD WRental man very nice and polite and quick, to the point. Truck was mostly clean. The inside windshield could have been cleaned. I had droplets to look at, until I wiped them away. The wiper blades were noisy, but did the job..
Teresa BThank you David Marlowe!!
SHELLY BEverthing was great, was easy to make the reservation and all instructions wee giving when we pick it up. Great service.
Lorina EDavid Marlow provided excellent, fast service. I highly recommend this location - 5 stars.
Richard BScheduled pickup for 9:30 and I was out, hooked up by 9:40. They hitched up trailer and checked lights before leaving.
John SDrop off location was beyond excellent
Leonard MOwner is awesome and friendly.
Kevin GFriendly guys at East Side, clean equipment, will continue to be my prefered UHAUL location. They also have wood buildings and metal carports/garages for sale there, as well as self storage units!
Daniel PCorey was incredibly helpful and accommodating. I would have had a difficult time unhooking the auto transport without his help.
Anthony WWhen checking in online the app will go black and shut down. I was told it happens all if the time.
Kevin DThe equipment was great. The app to get the equipment was terrible. I had to call the help line at pick up and drop off for assistance even after calling the day before to ensure that I had everything that I needed and I watched the video as advised. I am an app user and typically able to get things moving quickly. It took us nearly 45 minutes to complete the pick up.
Martha HThis is a comment for U-Haul as a corporation, and not the pickup or drop off locations themselves. When I reserved a truck, I gave my start and end point, and U-Haul told me which locations I had to pick up and drop off at. The round trip was calculated by U-Haul as 133 miles, although the actual trip (pickup location, to starting address, to new address, to drop off location) with zero extra travel or stops was 145 miles, and I was billed for 12 miles overage. Very silly and dishonest of you to make the allowable mileage a number smaller than the absolute minimum mileage physically possible knowing these four points on the route.
Brandon NI am in real estate and needed to move furniture to a house and we needed a trailer. The guys came out when we dropped it off and moved it for us. The were friendly and helpful. I highly recommend them as well as they have a huge selection of sheds and buildings that we are looking at also.
Kevin GMy drop off location was changed mid trip and I didn't realize it until reaching my destination. No info about the drop off site was given such as hours of operation, etc. I dropped the trailer off around 3:00 pm last Saturday only to find the place closed at noon. I couldn't follow your self return info, because that location had no internet signal. So instead of dragging this trailer all over the NC mountains until Monday morning, I just unhooked and left it there. I called the regional Uhaul folks that day and was told what I did was no big deal, BUT a little more info on the drop off location would have been more helpful and much less stressful.
Steven PFast and friendly service. No problems at all.
Curtis SPlease add what type gas goes in the tank to the paperwork. I had to call to find out. Just putting no 85 on the truck was no help. I almost put 90 gasoline only in it.
Carla BMy only complaint has nothing to do with this location. When I booked my uhaul, and went to pick it up, they did not have one and said I canceled my rental. I know I didn’t and having to drive 30 minutes out of the way to get to it was not ok for me. I would like to say that the gentlemen who were there at E court were exceptionally polite, kind and made that experience very pleasant.
Meghann MService was great. Vehicle worked fine. It did have a really bad smoke odor and the lift handle was covered in grease. Other than those little things it was great.
Danielle GGreat place to do business! Friendly and knowledgable staff, I highlly recommend.
Daniel PVery convenient and friendly location.
Susan WWhere do I begin, this is the Umpteenth time I have rented a U Haul from this location and every single time my experience just keeps getting better and better. The bald headed guy David is always so kind and helpful and the bearded gentleman Ryan I believe his name is , always is very supportive and helpful. Ryan helped me install my hitch because I have been having some back trouble lately and I couldn't bend down ands he was so kind to install my hitch in the receiver and hook the massive 6x12 trailer i rented from them. That 6x12 was awesome I thought I was going to have to make 2 trips, but nope I got it all in 1 trip. lets just say my back doesn't feel that great from all the loading and unloading but it was well worth the rental rate and was very helpful i feel like I am rambling on and on but I just feel like I need to let everyone know what a clean and helpful place East Side Storage is. I tell everyone about them and the U Hauls they rent , I just told a guy today at Dollar General to go see David and Ryan while he was talking to me in line while I was getting some Icy Hot and Diet Coke .......Here I go again rambling but I will leave it with these 5 words and only 5 words. I Love East Side Storange.....and David and Ryan. Ok Maybe 9 words : )
MATTHEW PNone
Michael VThe online after hours 24/7 was a little aggravating but it didn’t take too long to get the truck. Returning and using the online service was worse. The folks at Eastside Storage were great to deal with and provided a great vehicle for us to use.
Christopher TNot much
Shahram RHad to jump start truck several occasions and then there were 5 or 6 times the truck would miss really bad or just cut off while it was idleing
lisa hVery helpful!! Thank you!
Steve ZWhat a great place to do business as always. I am super jealous though because my mother in law keeps talking about how nice Ryan's beard looks and she even said, ( in the best super annoying mother in law voice ) it looks like he goes to the gym , as she squeezed my noodle arms. Guess I'm joining the Y soon. Any who all jokes aside this is a great place to do business with and I will continue to patronage East Side Storage. 1 Million Stars !
MATTHEW PVery helpful staff, with integrity, and also who provide good cleanliness and security for storage facilities at same location. Safe, level and spacious access to rental vehicles and storage units. Would recommend to friends.
Pat MNothing comes to mind! Brian was helpful, very friendly & went out of his way to make sure my wife & I had everything we needed. To the point I needed an elec hook up for the trailer as my new 150 did not have one. We were also taken care of very quickly & no waiting time.
Ken WDon’t change
MICHAEL HWindshield was dirty and radio didn’t work.
Candace FGreat place to rent a U-Haul, buy a wood or metal building, and they also have self storage units along with a place to store your boat out camper! Friendly and knowledgeable staff, highly recommended!
Daniel P100% Great Experience
Tracy Kkeep up the great customer service
Bruce BThis was my 3rd rental from this location, all have been excellent.
EDWARD FI tried several times to do the online after hours check in when returning to truck. I could not get past the login. I tried calling the number provided also and every time there was a very long wait time even as long a 60 minutes.
SANDRA HGreat place to do business! Friendly and fast, definitely my go to place for U-Haul, wood buildings, and metal carports/garages!
Daniel PVery busy with little engagement but this was purely situational with a very obvious problem customer return. Understandable
steve rNothing. Customer service was excellent
Raymond GGreat customer service, clean trucks.
TERA B