Drop off was very easy. Location was easy to find and and I loved the peace of mind of the drop box, after hours was really great as well especially because I didn't have to make another trip the next day was big for me. I will be definitely using this company again.
Crystal V
Customer Reviews for ENY Postal Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They didn’t give enough miles for the trip. I went one way paid I’ve 992 dollars and only got 437 miles and I ended up going over
denajya jGood service
Rafael PTell people the truth I was told one thing and that did not happen .. I was told I drove 200 miles in one day and was over charged.. how I drove 200 miles if I went from Brooklyn to queens and back to brooklyn these people don’t check they trucks … I’m pretty sure the guy put in the wrong mileage before I got the vehicle
cory sWe should not be charged 20.00 for after hours drop off if you are not late. You should get credit for bringing back full when gas was only 3/8 when you picked it up
Candice JFriendly customer service
Rosie SNo clear directions on how to drop off. Had to wait on hold for 20 minutes to talk to a representative to tell me the information
Liam OThe van was filthy and I was unable to pick it up late evening as I was told over the phone. Other than that it got the job done.
nickolous AGreat location The truck smell like sweat suits and sneakers And I didn’t understand why it was extra to hold truck and it was a 24 hour rental
Alexis DBe more poundtureal
Cornelius CMy pickup was delayed 1/2 hour by the location opening late which made my time off. Things about drop off weren’t explained to me beyond that they were closing without consideration for the time in my rental that I paid for. I was told no one would be there to collect key and to bring the key on Monday but I don’t live close to location. It was not explained beyond bringing keys on Monday so I planned for time that best suited my schedule.
Margaret HGood People
Rosa LAs this was my first time the customer service I received from the young lady was the best. Very pleasant and helpful. I would definitely deal with that location again.
Samara JThe experience was very fast and swift, shout out to the young lady that assisted me with everything.
Jashel MNothing to my knowledge !
David BThe damages were not marked with an X. The vehicle needs to be cleaned. My rental was dirty, had me sneezing the entire time I was in it.
Steven VSide mirror on truck was loose and kept moving. Didn't know until I far gone. I didn't return it because it was the only truck and I needed truck for an emergency
Korin PThe equipment wasn't vacuumed but it was drivable. Thanks and BE SAFE and BLESSED
Travis RNothing at all..
Fatimah SEverything was good thanks
Susan AFirst of all, this should not be a place to rent a uhaul, it is an office with not parking or any of the convenience you are used to getting. Truck was dirty and they are trying to charge me for 2 days when I returned it on the same day. Horrible not only will I never used that place but I will put a review in goggle.
Susan RThe receptionist was very polite it took your mind off the overwhelming heat; there need to be more ventilation . Thank you
Jeannette BThere needs to be a designated drop site not riding around looking for nearby street parking. I spent 25 minutes looking for parking upon returning the van on a Saturday afternoon in a busy section in Brooklyn. Had I known this before renting I would have chosen a different U-Haul site.
Patricia RNot easy to find parking at drop off.
Vincent PThe beautiful young lady that in there went above and beyond. She was courteous, very helpful and professional. I hope more people would go there patronage her shop. Thank you & Jesus loves you all!
Jovens RYour was very helpful
Oneill GCustomer service was great the lady at the counter was very helpful and courteous, she was very pleasant and informative I will recommend this location to my friends and family
kenrick cYou authorized dealer(s)/contractor(s) need to be trained in proper Covid-19 procedures. For instance, when someone books a rental for 12:00pm, and arrives timely, but is instructed by other customers that the sales agent only allows tow (2) persons in the office/site at a time and, when it’s the customer’s turn to enter, he is told he is “late”. There should be a check in system outside if this is the case. Finally, I booked a furniture Dolly and was told it had been booked before me. Yet when I used the App to book, it said the Dolly was available. There should be more than one Dolly at the site.
William MThe front of the uhaul was clean not the back
Aaron LStaff was friendly and accommodating.
Angelor LThe location was closed upon arrival. I waited about 10 minutes until the next door business owner called someone who didn’t even identified himself as the U-Haul location merchant until I asked who he was. The merchant didn’t even know if there was a van yet I scheduled it and it was confirmed through the email. I then let him know we were looking at a you U-Haul van, he then said oh good you can rent it. Finalizing the request was also an issues because he had his location as closed and I couldn't complete the reservations on the app for the 24-7 rental until the merchant did whatever he did from his side. Remember all this was over the phone. The customer services was poor, apparently the reservation didn’t finalize, which I wasn’t aware but at that point we were already about 5 blocks away when the merchant called me and accused us of stealing the van quote “we stole his van and that was a federal offense”. I was already an hour late trying to resolve these issues on something that should have taken no more than 15 minutes. To top it off the van apparently had a low tire which his prior client left him a note on his dash board about it and it also has service warnings upon starting the van. I would have not went through with this rental if it wasn’t due to my circumstances. Upon returning the van I asked him for the final quote when we returned and he never returned the call. Never again at this location. It was just an odd experience.
Danny SVans should have space to be dropped off.
William RThis Service is valuable in the community With Young People Leading the way
Carlos BTruck was a little messy from the previous renter. Overall quick and easy contract. Office staff really worked with me.
Ramel DI found it difficult to find parking in the area,but overall i was able to get the job done in a timely manner. I would definitely use your service again in the future.
Emmit MThe desk personnel was extremely late and I had to wait almost an hour but she was fairly helpful once she arrived. I was charged for furniture pads which I never got so if possible I’d like a refund of that charge. My only recommendation is to have the staff be more prompt and efficient.
Ann DArianna was the best, patient with me and very accommodating. If you could hire 3 or 4 of her please do she made this experience the best I've had with uhaul and I've used uhaul for the past 4 years.
Jonathan R??????????
Alton mI was help by 2 people , very polite and helpful .
Humberto RBest customer Service five star. When I will rent from this location in the future
yakie mExcellent service
Tracy H727 at Pennsylvania U Haul was very professional and clean place
Vanessa HStellar service - Thank you!
TENEKA PAttendant at the location was very quick and nice. Easy pick up/drop off, we had no problem with parking on the return,
Donna HThe vehicle has mechanical issues - check engine light was on. The breaks squeaked. The steering wheel jumped every time you turned. The attendant called me to come early (I was already early) to an appointment because she was hungry. The worst!!!
Vanceto BNo Comments. The young lady was so professional polite.
sophia jService was good.
lauren sI have been renting from uhaul for a while. Unfortunately, that was the worst experience I ever had. She was rude and disrespectful.
Harold DWhen I picked up the van the van was very filthy and dirty the inside mirror was broken it was just a mess I have pictures to prove it
raul s??????
Gerardo R100% excellent U-Haul location. truck was clean They even help me with my direction.
Amgad BOverall, Great service. Courteous Office staff.
osaroui e