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Chris M.
Customer Reviews for East Main Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Was very nice thanks
Nancy L.I have rented from them for years. Always good service and clean environment
Karin H.Trailer license plate light not working Trailer coupler rusty and would not tighten on ball.
Manley K.Very professional operation. The operators are great communicators and went out of their way to make our transaction outstanding.
Michael G.Customer service was great
Chelsey A.Great people to work with. I messed up the ordering online and they called to help me fix it and get a cheaper rate! The mobile pick up and drop off was easy and convenient.
kelly J.The person at the UHaul location was very helpful and courteous. As a corporate issue, please consider adjusting the website so that locations display the equipment they have - for example, If I say I need a 26' truck, only display locations which have the truck so I can choose those. This was an hour and a half drive - and while you all gifted me extra mileage, I had to cover the extra gas at $3 a gallon because you didn't have a truck closer to me,.
Stacey L.Very knowledgable and helpful
RICK C.No issues with drop off
SAMANTHA A.Great equipment
George S.I've used them a number of times and have nothing but good to say.
Eric B.Exceptional nice facility Very friendly and helpful. Simple and?easy drop off.
Danny A.Being able to get the truck from a person, rather than online was helpful.
Karen H.Guy wasn't there and I arrived at 3:30. Said that location is appointment only I guess. I really didn't like just dropping my keys and going. Seriously, I made this exact same trip two weeks ago and with a smaller truck and that experience given how expensive it was as well at least it was pleasant and with out fault or over charges.
Shelby H.My experience was professional and courteously easy thanks to the wonderful staff at u-haul. I wouldn't change anything!
Pamela S.This is the second time I've rented a u-haul from this location. Once during business hours and the second on a Sunday. I've had no problems with the trucks either time. Personnel are friendly and knowledgeable.
Marilyn H.I was specifically told to use the gallon calculator to refuel the truck before dropping off. I put in 10 gallons which was according to the fuel gauge and the paperwork well above the amount needed. Once I got my paperwork I was charged for an additional 4.5 gallons of fuel at $3.50 per gallon. I'm not sure if the "suggested" amounts to refuel are vehicle specific and based on my experience they are not. I don't feel I should have been charged an extra $15.75. But no one probably reads these comments anyway so I just wasted 5 minutes of my life typing this...
Brandon C.The U-haul building needs a fence so when the customers drop off the item they're renting it doesn't get stolen or a stranger picks it up and continues to use that rental and that customer gets charged for it when they turned it in.
Katrisha M.2 times I ask for help with this company and the treatment of the lady and the young woman who work in Logansport U-Haul are excellent people and they look for a way to help you
Fanlisa A.not much
Tamara E.The trailer and it's use were very good. Very nice experience.
John H.Check your local uhaul dealer for available rentals before ordering online. You may not have to drive 25 miles to get a truck when your local dealer is less than a mile away.
Bret S.they were not open on the weekend, but the UHAUL agent put in the computer a statement it was being dropped off and the person at the drop off actually checked it back in on his day off, awesome.
JOHN F.Made it simple. Pleasant people
Robert D.My experience with them was great. If they treat all customers like they did me then they don't need to improve anything. The ones that waited on me were not the manager or owner, whichever he is.
KAREN H.The app was a joke it was the only thing that really upset me and got under my skin bc it kept losing network service when I was trying to check in my U-Haul. I just got back from moving plants and furniture for my house and it took 30-45 minutes just to check the darn thing back in because I had to restart the check in process over and over bc the app would disconnect from its network!! I got there around 9:30-9:45 to return the U-Haul and literally live down the road not even a minute from the U-Haul and I didn't get home till 10:30 bc of the app.
Adam K.I dropped off the truck after hours and did not interact with any employees or see inside the business, They did notify me next day by email and everything checked out ok! Overall I was very happy with my U-Haul experience the truck seemed newer and really made the long drive so much easier!
jeffery M.The drive was long but the truck was perfect. It did a lot better on gas than we expected and was very pleased by that. Gracias
Shannon A.Perfect no complaints
Terri T.The personnel were very helpful: helped me with the scanning of my DL and Credit card and completing the rental agreement online. When I went by for assistance or had any questions, they were very kind and took as much time as needed to explain the process of picking up the truck to returning it.
Mary L.The U Haul website was clunky and unresponsive, error messages while trying to do the self check in, system was down while trying to check in at Memmer, not theirs but yours.
Gregg W.Friendly and Helpful, This is a great place to get a U-Haul
Randy E.We had an excellent experience with Uhaul overall! I felt like there weren't any unpleasant surprises, everything was up front and the rates were reasonable. The only frustration we had was the after-hours online drop-off system, which the paperwork told us to do, but which afterwards felt largely unnecessary--just a simple checklist of obvious drop off steps, which really boiled down to "park the van, grab your stuff, and put the key in the drop box." I love how easy it was, but did I really need an extra online drop off process to tell me that!?
Andrew H.Everything was great!!!
Michael Z.This was our first time using Uhaul & it was easy to make reservation, pick up, easy to operate & clean, easy to return - Great experience!! Thank you so much!!!
john T.Great people to work with!!!
Steve L.He is a liar he said we didn't put gas in it we drove 48.4 mile put 17.75 gas back in it sweep it out he said we didn't called me lazy a liar we have a truck rented for Feb 29 and I am trying to fine a different way to do it don't want to deal with him I was told after I got a storage unit what he was and was told I should never return it without him there that he would pull this he took 44.22 out of my card I would stop payment buy I know he would lock our storage and charge us a late fee I would NEVER tell anyone to RENT from Him for anything I have used u haul before never be treated or talked to like he did me I will bad mouth him to everybody he is a crook There was six of us and the truck was clean out even the grandma attic No I am not happy would I use U haul again Not if I can get something else one bad egg did it I am not a liar I have a bigger person to answer to Sliver Lake was great and I would deal with them but not Logansport I well tell the people not to rent there were I am taking over as manager when they moved in or out
michael C.